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Netflix Customer Service Representative Interview Questions

Updated 12 Nov, 2014
Updated 12 Nov, 2014
46 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Salt Lake City, UT (US)
Anonymous Interview Candidate in Salt Lake City, UT (US)
Application Details

I applied through a staffing agency. The process took 4+ weeksinterviewed at Netflix in November 2014.

Interview Details

Group interview, about 6-8 people in a room they show you a presentation and then ask you one question. Then had to answer two mock customer service questions over the phone. First question is a made up scenario but a typical customer service question. The second question was a specific Netflix technical question that you had to answer using there system. Didn't require a resume or ask to see it. All they have you do is fill out an application.

Interview Questions
  • What is your favorite movie & tv show.   View Answer
No Offer
Negative Experience
Easy Interview

Other Interview Reviews for Netflix

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Easy job to get, just apply online, no walk-ins, and no calls. Once you apply online they will call you, so answer all calls the number had a 204 area code. The first interview consisted of a typing test and grammar test. If you pass those tests then you will be given a short computer literacy test, followed by a short interview (nothing to worry about just common sense). If you qualify to this point you will be given a second interview. At the second interview get there about 15-20 minute early, they will have you take another short test about www.help.netflix.com. You will look up answers to questions using help.netflix.com. There was one question about an audio problem while watching netflix on a kindle fire, the answer is to reboot the device, but you will not find a specific answer on the help site. After that comes the role playing part of the interview. Two team leaders give an imaginary scenario, where they pretend they are calling customer service (you), with a problem. Remember they are not looking for you to solve any problems, they want to see you build relationship with this fake customer. First thing to remember is to relax there is no wrong answers, second ask for the callers name and proceed to engage the customer in way that entertains and befriend the customer. Remember your goal is solely to befriend the customer, the customer's problem will not be fixable show try to make comments on the callers name, situation, but keep it funny and entertaining.

    Interview Questions
    • The role playing please be as fake as possible, to build a short friendship.   Answer Question
    No Offer
  2. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at Netflix.

    Interview Details

    Be ready to provide specifics surrounding your skills and experience. Think about creative solution oriented responses. Very focused on your ability to engage customers. Exude confidence. Be prepared to role play. And don't be late. Very friendly atmosphere.

    Interview Questions
    • The role playing scenarios required you to think on your feet.   Answer Question
    Negotiation Details
    None necessary, they pay well.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Netflix.

    Interview Details

    Applied online, got called within the day for a phone interview and scheduled a group interview. Took a timed typing and website navigation test with a group of people, and was hired within two or three days

    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Netflix.

    Interview Details

    Interview started with a phone screening which lasted 20 minutes and I was asked to come for an interactive interview the following week.I showed up for the interactive interview and there were around five other candidates.We were given a tour of the office and then led to the conference room to meet two HR folks and two other managers.We were individually asked basic customer service related questions and shown a PowerPoint presentation about Netflix.They kept stressing about the importance of being empathetic and understanding the customers.We all agreed and I thought the interactive part went well.Next we were given certain scenarios and we had to role play which was a bit nerve racking but fine.Then there was a computer test on how to find the best solutions for customers calling with general problems and then a written test.After that we shadowed a Netflix customer service rep and listened in on a call.I thought I had done well enough to be hired.Next we were walked to the door and told we would receive an email with a yes or no answer.I waited 3 days to hear back but got no response (these are the same people who stressed about the importance of customer service...what a joke) so I decided to email the recruiter and then got a reply saying they decided not to hire me since my background was not what they were looking for.My question is did they not know my background from my resume and I have been in a customer service role in almost every job I have done.How hard is it to take a call from a customer.This is not rocket science and does not require any specialized skill.Anyone can do this job. Why did they call me for an interview if my background was not what they were looking for.All my information was in my resume which they had.I really was unhappy with the end result. I feel that I was discriminated against.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR (US)
    Anonymous Interview Candidate in Hillsboro, OR (US)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Netflix.

    Interview Details

    Applied online was called a few days later. Answered some questions over the phone and made it into the in person interview.

    Interview Questions
    Negotiation Details
    Hard to say, the entire organization has likely changed a lot since then. I no longer use Netflix so I have little to do with them anymore and I'm not sure how much has changed. I did not negotiate much when I started starting salary was alright.
    Accepted Offer
    Negative Experience
    Average Interview
  7. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Farmington Hills, MI (US)
    Anonymous Interview Candidate in Farmington Hills, MI (US)
    Application Details

    I applied online – interviewed at Netflix in November 2013.

    Interview Details

    Applied online in November 2013 and was called a few days after I applied, and was offered an in person interview for the next day. She told me Orientation if hired will being this Friday and will start working on Monday. for 90 days no call offs, no lateness. an agreeable hourly wage which will be bumped up after the 90 days. She asked me about my computer skills, customer service skills basic interview questions.

    Accepted Offer
    Positive Experience
    Average Interview
  8. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Frisco, TX (US)
    Anonymous Interview Candidate in Frisco, TX (US)
    Application Details

    I applied online. The process took 3 daysinterviewed at Netflix in November 2013.

    Interview Details

    I applied online and with in a few days I received a call for a preliminary interview. I was then asked to interview in person the next day. I was offered a late night full time job position and as a full time student, I had to take a few hours to make a decision if I could afford a late night time schedule. The interviewer never gave me a call me back and I was disappointed, I would have taken the job offer.

    Interview Questions
    • All the questions were pretty basic, before the interview I had to take 3 test. One grammar test, one WPM test, and another test over my knowledge on internet trouble shooting.   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Aurora, CO (US)
    Anonymous Interview Candidate in Aurora, CO (US)
    Application Details

    I applied online. The process took 3 daysinterviewed at Netflix.

    Interview Details

    I received a call. They asked a few basic questions(how does Netflix work, name some browsers) and called me in for an interview. I had a typing test and grammar test. The next day we had a hands on interview to see our customer service skills. We then got to sit in with a real chat agent. We sat there for ten minutes asking any questions and we then were all called into a room and the ones that made it were told they were accepted. Only one girl didn't get an offer.

    Interview Questions
    • How can you deal with an upset customer?   View Answer
    Negotiation Details
    No negotiation. $8 per hour while training(training is 2 weeks) and $10 after training.
    Accepted Offer
    Neutral Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Netflix.

    Interview Details

    Interview process was pretty quick. Took a technical test for the first interview and then a face to face interview with a Team Lead. After that I took an interactive group interview where they weeded out the weaker prospects.

    Interview Questions
    • What is your 90 Day Plan if we hire you?   View Answer
    Negotiation Details
    No negotioations.
    Accepted Offer
    Positive Experience
    Difficult Interview

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