JPMorgan Chase Customer Service Representative Interview Questions & Reviews

Interview Details To contribute to organisation success
Through my experience in customer relationship.
Proven ability to achieve company’s objective.

Negotiation Details – We offer you job and we would be pleased love to have you in our company .

Interview Details Applied online a week ago. Received an email this past Saturday requesting a phone interview. Phone interview today, Monday, which last about 20 minutes. Very detailed questions involving job history, customer service background, various customer service scenarios as well as explaining exactly what I did at each job listed on my resume.

Negotiation Details – Accepted 1/1 interview which is scheduled in two days.

Interview Details Gone through Initial Interview, H.R. Interview, and Communications Interview. They Said that they would call within 1-2 days, but they never called. No email was sent.

Interview Details Initially I was called by a recruiter over the phone and did a short interview mostly about past experiences and my values towards customer service. The second part had me come in for an interview with the HR representative and the manager of my particular queue. After the interview, I received a phone call from another recruiter who offered me the position

Negotiation Details – There was none

Interview Details I applied online for this job on JPMorgan's career hiring website. As part of the process, you need to do an assessment test - which is not hard as long as you read the directions. Other companies in the Central Ohio area have the same test (such as United Health).

I was initially contacted by an HR Rep. who did a phone interview over the phone; after a short conversation (perhaps no more than 30 minutes), I was asked to set up a time to see a manager.

When I got to Chase to interview with the manager, he had an attitude from the get-go. He seemed to act as if I was wasting his time; and asked "Why should we rehire you? I see you've worked for Chase before." He implied that I was the one who did the leaving, and I gently corrected him - my entire department had been eliminated.

In all, it was not a pleasurable experience. The manager seemed to have his mind made up before the interview even started not to hire me. I would not recommend interviewing with this company if all of their customer service managers are this judgmental.

Interview Details Went very quickly once you interviewed. Drug test, fingerprinting, backround check went smoothly, but you have to stay on top of the process.

Interview Details Automated application at company website; interview and testing. Phone interview to test language skills because I wasapplying for a bilingual poisition. That came after I passed the practice call handling at the face-to-face interview after basic screening.

Negotiation Details – No negotiation

Interview Details 2 phone interviews and one one on one interview. Was important to mention how flexible you are and how you will go above and beyond for the customer.

Negotiation Details – Yes. Consider base pay before shift and language differential.

Interview Details You were given a sample of a complaint email regarding a mortgage foreclosure, and then asked questions about it. It was for a new division JPM said they were starting, but I never heard anything back from the company.