J.P. Morgan
3.4 of 5 3,615 reviews
www.jpmorgan.com New York, NY 5000+ Employees

J.P. Morgan Customer Assistance Specialist Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

75%
25%

Interview Experience 

100%
0%
0%

Interview Difficulty 

4 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Declined Offer

Positive Experience

Easy Interview

Customer Assistance Specialist Interview

Anonymous Interview Candidate

I applied online and the process took 4 days - interviewed at J.P. Morgan in July 2013.

Interview Details After I applied online I received a phone call from a recruiter had a short interview and scheduled a one one meeting with a hiring manager.
Very friendly and professional. direct questions about communication skills and how to handle certain situations.

Interview Question – All questions were direct and related to the positions.   Answer Question

Reason for Declining – Pending counter offer reply.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Assistance Specialist Interview

Anonymous Employee
Coppell, TX (US)

I applied online and the process took 4 days - interviewed at J.P. Morgan in July 2013.

Interview Details Well I applied July 8th & got a call July 11th to have a phone interview & set up an in person interview for the follwing Monday, July 15th. Everyone was so nice & very friendly. I was asked normal interview behavioral questions & had to explain what kind of person I was. After my interview I some with the Asst Vice President who was also very friendly but really really intimidating. Got a call the nxt day with a offer. My start date isn't until August but there are a lot of steps you have to take before starting. Have drug testing, background & finger printing

Interview Question – Describing yourself to the AVP   Answer Question

Negotiation Details – Didn't need to, pay was awesome

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Assistance Specialist Interview

Anonymous Employee
Tempe, AZ (US)

I applied through an employee referral and the process took 2 weeks - interviewed at J.P. Morgan in December 2012.

Interview Details 2 interviews; first was a phone interview that lasted about 15min, it was a joke the person on the phone did not appear to have any interview experence and asked basic questions about previous employment.

second interview was a face-to-face with an AVP this was a behavioral and lets get to know one an other interview. Nothing difficult I would consider it a typical interview.

Negotiation Details – There was no negotiation it was a take it or leave it offer

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Assistance Specialist Interview

Anonymous Employee
Tempe, AZ (US)

The process took 6 months - interviewed at J.P. Morgan in August 2011.

Interview Details I applied several times and was declined, I then contacted the recruiter and requested an interview and was scheduled for one, I then got the job. When I was hired they offered me 1 amount, then after they saw my performance and knowledge of the field, they gave me a salary increase.

Interview Questions

Negotiation Details – Nothing. It was a take it or leave it type deal.

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