Goodwill Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Cashier (12)
- Store Manager (10)
- Sales Associate (10)
- Cashier/Sales Associate (9)
- Assistant Manager (8)
- Case Manager (7)
- Processor (6)
- Manager (4)
- Production Associate (4)
- Retail Coordinator (3)
- Retail Sales Associate (3)
- Donation Attendant (3)
- Employment Program Manager (3)
- Human Resources (2)
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- Retail Associate (2)
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- Assistant Store Manager (2)
- Program Manager (2)
- Production Manager (1)
- Supervisor (1)
- Switchboard Operator (1)
- Retail Lead (1)
- Goodwill of Sillicon Valley (1)
- Employer Relations Specialist (1)
- Floor Associate/Cashier (1)
- Sales/Processor (1)
Processor Interview (Positive Experience; Average Interview)
I applied online and the process took a day - interviewed at Goodwill in January 2014.
Interview Details Interviewed by two people. They asked me the typical questions. Why I wanted to work there, was there ever a time that I had a difficult customer and what did I do. They were pretty nice really.
Interview Question – There were no difficult or unexpected questions in this interview. Answer Question
Negotiation Details – There was no negotiation phase.
Retail Supervisor Interview (Neutral Experience; Average Interview)
I applied in-person and the process took 2 weeks - interviewed at Goodwill in February 2013.
Interview Details Three interviews with people of increasing authority. Assistant store manager, store manager, district manager.
2 day orientation. Fairly standard stuff. They have a list of questions. You tend to get asked the same thing by more than one person.
Interview Question – Standard interview questions. Most interesting: Where else have you applied? Answer Question
Workforce Specialist Interview (Neutral Experience)
I applied online and the process took 4+ weeks - interviewed at Goodwill.
Interview Details I completed the online application and received a call back for a face to face interview. I received a call back maybe a few weeks later for a face to face interview. Basic 1:1 interview with the manager.
Interview Question – standard interview questions Answer Question
Retail Associate Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Goodwill in June 2014.
Interview Details The hiring and interview process was very fast. My first initial contact was a phone interview and next was a face to face interview with the store manager and assistant manager. I was hired the same day as my interview. The process was great and interviewers were very professional.
Interview Question – Why do you want to work for GoodWill? Answer Question
Very Easy Interview
Merchandise Supervisor Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 1+ week - interviewed at Goodwill in January 2014.
Interview Details phone interview, if your liked then in person interview. The process is standard questions and standard answers, just want to know if you have the personality to get along with everyone else and have OPEN availibity. that is the most important they they are looking for.
Interview Question – tell me about a time when you had to deal with a angry customer and what did you do in the situation and what was the outcome View Answer
Sales Associate Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Goodwill in August 2012.
Interview Details why do you want to work here? The same as any retail store interview. Interview with two managers, followed by a phone call with job offer. One day group video orientation, training. Get to know your coworkers and have a blast.
Interview Question – What makes you the best candidate? Answer Question
Negotiation Details – no negotiation
Cashier Interview (Positive Experience; Easy Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at Goodwill in December 2013.
Interview Details A relative helped me get the job so I did not have to do an online application just went in to an interview with a few basic questions mostly behaviour questions
Interview Question – What is your availability? View Answer
Negotiation Details – N/A
Very Easy Interview
Processor Interview (Negative Experience; Very Easy Interview)
I applied in-person and the process took 4+ weeks - interviewed at Goodwill in May 2014.
Interview Details Applied for the regional bookstore about one month ago, and never heard anything, and coming in person didn't really help. Then, after the month, I got a phone call (and in-office interview) from a regional manager who manages 16 stores in the area. Clearly a very busy person, but he was easy to talk to. Asked a few general questions about prior history, education, etc, and through showing general competence and intelligence, was hired on the spot. The interview was simple, just the two of us, and the other workers seemed pretty down-on-their-luck, but friendly. It's not hard to get hired if you are willing to work hard(ish).
Interview Question – "What is your favourite movie, and why?" Oddball question, but definitely simple. View Answer
Reason for Declining – Honestly, he prefaced hiring me by saying "the place where you will be working is basically a 'testosterone-fest'. It's only men working there, and it's hard labor, and it's hard to keep up with demand for your time," and also inferred that people tend to screw off because he didn't want you on your phone just because he wasn't there. I was uncomfortable with everything he said about the location, so told him I would come in two days later for paperwork, and called him the next day to turn it down. He was really nice and offered several other possibilities to make me more comfortable, but it wasn't worth it to me. It would have been a really hard sell to get me to take the job. But he was really nice.
Assembly Interview (Negative Experience; Easy Interview)
I applied through a recruiter and the process took a day - interviewed at Goodwill in January 2012.
Interview Details Called me to see if I was available . Went in to talk to a recruiter. She asked the normal questions and I answered. I filled out all the paperwork required. Took the required test that were needed. She was a very pleasant person to talk too. She really made you feel at ease.
Interview Question – there were no detailed questions involved. Answer Question
Utility Worker Interview (Positive Experience; Average Interview)
I applied in-person and the process took 2 weeks - interviewed at Goodwill in March 2010.
Interview Details I walked in and filled out an application. I was called for an interview a week later. They asked many questions about difficult and dissatisfied customers, and how I dealt with the situations. A week later they asked me to do a drug screening/ background check.
Interview Question – Are you comfortable being in only one position for your entire time of employment. Answer Question
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