GEICO Interview Questions

Updated Sep 8, 2014
Updated Sep 8, 2014
620 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Auto Adjuster Interview

    Anonymous Interview Candidate  in  Fort Lauderdale, FL (US)
    Anonymous Interview Candidate in Fort Lauderdale, FL (US)
    Application Details

    I applied online. The process took 3 weeks - interviewed at GEICO in September 2014.

    Interview Details

    Applied 3weeks ago and just went true phone interview. Process take long time. Have to go thru phone interview, skill test, another phone interview, then (if you good) they'll have face to face and role playing interview. After that they'll give you an offer and if you accept, they put you true background check. So if you applied...At least 4 weeks waiting

    Interview Questions
    • How you manage time and prioritize? They give you four tasks with driving calling emailing an filing claim. all in 15 min   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate  in  Atlanta, GA (US)
    Anonymous Interview Candidate in Atlanta, GA (US)
    Application Details

    I applied online. The process took 3+ weeks - interviewed at GEICO in September 2014.

    Interview Details

    I am blown away by the extensive process for interviwing for this position. Apparently GEICO makes about a $120,000 investment in each adjuster trainee they hire, so they don't play around (nor should they). I work in insurance at the moment (sales side for another carrier) and applied on line in August. About 2 weeks after I applied online, I got a call from the local manager and had a short 5-10 minute phone interview, basically explaining the position more than getting to know me. I showed up 3 days later for the "blocks" and reading comprehension test. This is REALLY not hard if you have common sense. You get a work sheet that has different 3-D images of blocks stacked on top of each other and you have to note how many blocks each block is touching. You need to go quickly through this, but be accurate. The woman beside me did maybe 4-5 images to my 10 and didn't make it through. Next was a hand out that had about 5-6 different short essays on topics. You read the essay and answer general comprehension questions. SUPER easy, no tricks on it. Just get through it quickly and correctly. Seriously, this was 9-10th grade level skills.

    That was the 1st step. After that I moved on to the one on one interview. Very standard interview questions that GEICO establishes. Tell me about a time you had an upset customer, etc. No surprises or curveballs.

    The toughest and hardest part was the dreaded role play. That is what is designed to get rid of any weak links or people who fluffed through the initial parts. You will get 30 minutes to listen to a cassette tape (yes you red that right) that gives you guidelines for your role as a fictional adjuster for a company. There is also a big packet of templates on the side as well as a typed out transcription of the tape. 1st, after you look at the "templates", place them out of your way. I got tripped up because I thoughtI would need them later (all but the maps and directional grids and one check). The role play is such that after you listen to the tape, you will get a sheet with 5 different incidents and the order/time in which they will come up and materials to help you. Go slow, just breathe. I think the first one was someone who came in a defective piece of equipment that you are evaluating. Be sure to remember that there is damage on the item already and you won't be able to fix the pre existing damage. It is key to ask the person how the damage happened so you can prove you are being profitable. There is a section about mapping your appointments for the day which is pretty fool proof. The two hard parts are negotiating with a mechanic in person and a company rep on the phone. In one of the scanarios the damage is above the value so you have to explain the piece is a total loss and the client gets upset. The other part is negotiating the "surly, rough around the edges" mechanic by discussing new vs used parts, labour charges, etc.

    The role play is pretty exhausting. I'm not going to lie. It is rough. You don't have much time and you have SO MUCH PAPER everywhere. SO MUCH. It is tough to stay organized. They do collect all your materials so keep calm. If you aren't great at time management and thinking on your feet, this job isn't for you so don't waste a month of your life on the interview.

    After that was a phone interview with a corporate recruiter (which was my 1st interaction with corporate) which was straight forwarded. Basically, they are making sure you aren't psycho :).

    Interview Questions
    • I was confused a couple times because the questions would be rather industry specific despite having no background. For instance, there is a question about what would you do if you were supposed to be under 22 labor hours per month (and you are at 21) but your coworkers are at 19? The interviewer was very nice and said that GEICO is an open door company and you can always review your productivity with your manager and ask for any ideas on streamlining your performance.   Answer Question
    Negotiation Details
    Pretty straight forward. You don't negotiate. You get a lower training pay while you are in AD school and after that you go to your base in the low to mid 40s with almost guaranteed raises.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 2 people found this helpful  

    Management Development Program Interview

    Anonymous Interview Candidate  in  Katy, TX (US)
    Anonymous Interview Candidate in Katy, TX (US)
    Application Details

    I applied online. The process took 4 days - interviewed at GEICO in August 2014.

    Interview Details

    Applied online for Claims Service Rep, did the phone interview which was about 10 min. She asked if I graduated from college, and my answer was yes, so she told me that I could qualify for the Manger Development program. I became excited! The first four assessment for the Manager Development program was easy, mostly because I've taken several like this before and if you have any computer knowledge and skills (multi-tasking) then you will do well. The MOCK PHONE call is the hardest part, what really seemed easy to me because my current job is a call center rep, was graded the HARDEST. Which I don't get, because they are well aware that you clearly don't know the first thing about insurance and what to expect but whatever they were looking for they didn't find. After 5 hours of what seemed like the light to the end of the tunnel was complete BULL. They make you wait all that time just to tell you no! Be prepared for your time to be wasted and to feel as though you are un-trainable and incapable of doing a function that a computer robot could do if trained! You will be interviewed by people who have probably never done the job that you've done and who clearly have no regards to your time and feelings.

    Interview Questions
    • "After all of the test, how do you feel about this job?"   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
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  5.  

    Claims Service Representative Interview

    Anonymous Interview Candidate  in  Virginia Beach, VA (US)
    Anonymous Interview Candidate in Virginia Beach, VA (US)
    Application Details

    I applied through an employee referral - interviewed at GEICO in July 2014.

    Interview Details

    I first received a phone interview which went really well, the man on the phone was super nice and easy to talk to. He asked questions like why GEICO? He started off with I have some good news and bad news. First the bad news you weren't chosen for Customer Representative. Now the good news we have decided you would be best as a Claims Representative, or in Sales, which would you be interested in? Then he asked, if I would be wiling to work holidays. Then he tells me the different shifts they work, and then he asked me which one I'm most interested in. He asks, if I'm willing to work weekends. Then he tells you the salary and asked if that's ok. Then he tells you if you want you can interview that afternoon if your ready, or you can come in the next day and he gives you the 3 different interview shifts and ask which one would you like. You pick one, he puts you down for that, and then he tells you that you will receive an email from them shortly with what you need to bring, etc. The next day when I went in for the interview the security guard issued me into the HR department. HR gives you a brochure to read about the company and then they ask your several questions on the brochure. HR gives a typing test which is super easy to pass. They also give you a test where you have to decide which department of claims to put the call in, person's name, customer number, city & state, zip code, etc. If you do not do this correctly or fast enough you don't make it to the other 4 parts of the testing. I passed the typing test, but not pass the second part of the testing.

    Interview Questions
    • I only did the phone interview and I did not find that unexpected or difficult.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Auto Damage Adjuster Interview

    Anonymous Interview Candidate  in  Honolulu, HI (US)
    Anonymous Interview Candidate in Honolulu, HI (US)
    Application Details

    I applied online. The process took 4+ weeks - interviewed at GEICO in September 2014.

    Interview Details

    *First stage pre-screen phone interview

    *Second stage- Assessment test, includes
    1) Reading comprehension. Read paragraphs,answer questions
    2) Spacial recognition. Cubes with numbered sections (picture a numbered rubics cube), how many blocks touch one particular block.
    Very short time frame, most likely won't answer all questions. Be quick and accurate.

    *Third stage- Another phone or face to face interview with regional manager.

    *Fourth stage- Role play interview. This is the make or break stage. Consisted of:
    1)Writing an estimate
    2)Scheduling your visits using a map and time estimates
    3)Negotiating repair estimates from repair facilities
    4)Filling out an information form
    5)Dealing with upset customers

    Interview Questions
    • What are your experiences with customers interaction?   View Answer
    • What are your negotiating skills?   View Answer
    • Why do you think you're a fit for the position?   View Answer
    No Offer
    Positive Experience
    Average Interview
  7.  

    Auto Damage Field Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Waste of time. Passed phone interview. Passed personality test and depth perception exam. Was asked to submit transcripts. Was strung along for three weeks to receive a generic rejection letter. Lame.

    Interview Questions
    • Talk about a time you had a difficult customer and what you did to resolve the situation.   Answer Question
    No Offer
    Negative Experience
  8.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4+ weeks - interviewed at GEICO in January 2014.

    Interview Details

    I applied online through Indeed.com. The recruiter called me to set up a phone interview. She asked scripted questions and typed my answers. They were mostly questions about my leadership expereince. She called back to set up an in-person interview. The day I came in for that, I had to take a few computer-based tests and then interviewed with the program director and a manager. They asked more questions about my leadership experience.

    Interview Questions
    Negotiation Details
    No negotiation. All interns make the same.
    Accepted Offer
    Positive Experience
  9.  

    Sales Representative Interview

    Anonymous Interview Candidate  in  Woodbury, NY (US)
    Anonymous Interview Candidate in Woodbury, NY (US)
    Application Details

    I applied online. The process took 6 days - interviewed at GEICO.

    Interview Details

    I applied online , then phone interview , question like how did you hear about postion, I got like question about my education, how long do you want to work at geico, y u have gap on resume then I asked interview in person first did typing not hard just stay calm don't worry about first then second interview a lot of questions y u want work here tell a time you had deal with negative customers how u deal with feed back from management .. next role playing . Just ask for sell always don't tell no for answer keep pushing for the sell but stay positive and happy .. I have go back for shawding part and interviews with hiring manager .. I hope it goes well its long process

    Interview Questions
    • why you want to work here

      how long you want to work here .. always say long time ..
        View Answer
    Negotiation Details
    None
    Accepted Offer
    Neutral Experience
    Difficult Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Macon, GA (US)
    Anonymous Interview Candidate in Macon, GA (US)
    Application Details

    I applied online. The process took 2 weeks - interviewed at GEICO in July 2011.

    Interview Details

    It was a tedious process when I was hired consisting of many trips for testing, interviews and role plays, it has since changed. You go in for testing, then a phone interview, a face to face interview, role play and then job offer from there.

    Interview Questions
    Negotiation Details
    There is no negotiation, it is what it is. You take it or you don't.
    Accepted Offer
    Neutral Experience
    Average Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at GEICO in July 2014.

    Interview Details

    I was interviewed at the Indianapolis location, the interview process is long but not hard. I was there for a total of 6 hours and spoke with several managers.

    Interview Questions
    • It is pretty cut and dry and the questions are pretty basic.What do you think you will bring to the company, why do you want to work here and ie.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

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