Express Scripts

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  www.express-scripts.com

Express Scripts Interview Questions

Updated 25 Oct, 2014
Updated 25 Oct, 2014
173 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Insurance Verification/Eligibility Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4+ weeksinterviewed at Express Scripts.

    Interview Details

    I applied on Express scripts Website and received a call literally five minutes later. I had an interview over the phone and was scheduled a interview in person the following day. The interview was very laid back and there were two managers interviewing me at the same time. The managers were so nice I felt comfortable and confident when answering all there questions. After The interview they walked me back to the lobby, told me to wait for the recruiter who initially called me. When she came out she offered me the job :) I'll be starting orientation next week and I could be more happier! The background and Employment History check took a little while and there was a lot of back and forth but nothing that can not be handled.

    Interview Questions
    • Tell me about a time you had to deal with a difficult patient/ Customer. How did you handle it? What was the out come? What did you learn from it?   Answer Question
    Negotiation Details
    Everything was Positive
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Patient Care Advocate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Express Scripts.

    Interview Details

    Everything at first is done by emails, then you'll get a phone call interview followed by a face to face interview. It can take a process of 2-3 weeks, the background check is what's irritating as the company they use, it seems you're doing the job for themselves as for everything they ask you to provide.

    Interview Questions
    • How would you handle a call where some was saying they are going to kill themselves? Who asks that?   Answer Question
    Accepted Offer
    Neutral Experience
  3.  

    Phone Pharmacy Technician Interview

    Anonymous Interview Candidate in Tempe, AZ (US)
    Anonymous Interview Candidate in Tempe, AZ (US)
    Application Details

    I applied online. The process took a weekinterviewed at Express Scripts.

    Interview Details

    I applied on a Tuesday, I believe, for a data entry position. I was contacted by a first recruiter the next day to go ahead and apply for a different position for Phone Pharmacy Technician. I didn't apply right away and was contacted the following day by another recruiter stating that the same position was available and that the data entry had filled up. It was nice of them to offer another position and for me not to have to search around for another once denied the first one.

    I applied that Friday. Since I had already filled out the basic questionnaire I did not have to do it again. Recruiter #2 called me the following Monday asking me basic questions about my resume and telling me a little bit more about the job, salary, training, start dates, etc. We set up an interview for the following day (Tuesday).

    After entering the office I was greeted by the Senior Staffing Coordinator. She was so nice and friendly. I was nervous but she made me comfortable. I sat down in the main lobby and did a typing test. She said I did great and then handed me a paper to look over while we waited for the interview to start. If you get there early enough, this paper basically has all of the questions they will ask you and is a good study guide. It at least gives you a good heads up to the type of questions (those behavioral ones) they will ask. We ended up waiting for 4 more girls and all went up together.

    There was a panel of 6 people waiting for us in a conference room. Intimidating at first but they were all so nice and friendly. They went over the interview process. We took turns each going into an office with two or three of the Lead techs while the rest of us stayed in the conference room chatting. They did this to give us a break between questions which was very nice. Then we would switch out and go with the remaining techs the next round. That was it! I got a call THE SAME DAY telling me I was hired and just needed to complete a background check and drug test.

    It was over all one of the best interview processes I've been through.

    Dress professionally, be polite and remember to smile and you will do great.

    Interview Questions
    • A lot of "give an example when" questions. Study your "START" interview questions and think of examples and you will be fine.

      give an example when you had to keep track of many details in a changing environment (something along those lines...)

      give an example when you had to deal with an angry customer. (what was the scenario, how did you deal with it and what was the end result?)
        Answer Question
    Negotiation Details
    There is no negotiation. They start the techs out at 13 as a trainee. once you are certified they will bump you up to 14. After training I believe is when the benefits start.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Prior Authorization Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Express Scripts.

    Interview Details

    Filled out application, got a call back no more than a week later. Came in for interview .One interview with one of the supervisors from the department. Asked me basic interview questions. Very laid back setting, made me feel comfortable. I felt like I had the job, I saw a few others int he lobby waiting as well for an interview.

    Interview Questions
    Accepted Offer
    Average Interview
  6.  

    Pharmacist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took a dayinterviewed at Express Scripts.

    Interview Details

    I had one interview met with 2 managers. Interview was pretty basic just asked about why i left current position, explained the processes at ESI. I was basically offered the position that day and was told working post Drcall

    Accepted Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    Patient Care Advocate (At Home) Interview

    Anonymous Interview Candidate in Charlotte, NC (US)
    Anonymous Interview Candidate in Charlotte, NC (US)
    Application Details

    I applied online. The process took 4 weeksinterviewed at Express Scripts in October 2014.

    Interview Details

    I applied online through indeed, and had to take two assessments about a week apart. I was then emailed for an interview, completed the interview and was offered the job on the spot. A background check and drug is required. Waiting now for my acceptance letter via email to move forward in the process.

    Interview Questions
    • Three fairly easy behavioral questions and a short customer service/angry customer phone role-play.   Answer Question
    Negotiation Details
    Pay was non-negotiable. ($12 hr.)
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Patient Care Advocate Interview

    Anonymous Interview Candidate in Orlando, FL (US)
    Anonymous Interview Candidate in Orlando, FL (US)
    Application Details

    I applied online. The process took 4 daysinterviewed at Express Scripts in October 2014.

    Interview Details

    Applied online Oct 7 received and email to complete an assessment the following day I had received another email to complete a second assessment by Oct 9 recruiter contacted me for a phone interview then invited me for a in-person interview Oct 10

    Interview Questions
    • they just want to know how well you handle irate members   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Patient Care Advocate Interview

    Anonymous Interview Candidate in Whitestown, IN (US)
    Anonymous Interview Candidate in Whitestown, IN (US)
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Express Scripts in October 2014.

    Interview Details

    I applied online and completed several assessments and tests with several days of applying. Received an invitation to attend a Job Fair within a week. Met their HR representative and 2 Managers. Interviewed that day and received an offer 2 days later. Hourly rate was more than I expected or was advertised due to my previous experience.

    Interview Questions
    • Name an example when you had to complete a project during a hectic time, how you handled it and the outcome.   Answer Question
    Negotiation Details
    Very nice. They offered me more than I expected.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Patient Care Advocate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Express Scripts in October 2014.

    Interview Details

    Applied on line within 24 hr received an email to complete assessment. The nest day received and second email for interactive assessment, once that was completed I received another email for a virtual interview. Less then a week later a call for a 1-1 interview. The interview was not difficult, I had one with a hiring manager she was very pleasant and that lasted like 30 minutes. Then a second recruiter came in, ask me how I thought the interview when. I said I think it when well, but I don't want to get too excited, until I know I got the job. She replied by telling me get excited, because you got the job! BUt, the coolest thing of all is I got to pick my schedule...

    Interview Questions
    • How did you handle agitated customers? Provide an example..   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Staff Pharmacist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4 weeksinterviewed at Express Scripts in October 2014.

    Interview Details

    There was one interview. All pre-interview communications are with a recruiter rather than someone in the department one interviews for. Post-interview communications are also with the same recruiter. Security is very rigid. Accessing the parking lot requires going through multiple gates. People must be buzzed into buildings and present ID. Barriers also prevent people from entering the actual work area.

    The interview consists mainly of behavioral questions but the interviewers try to be understanding and will gladly give applicants a moment to think before answering. They are also very helpful about answering questions and seem genuinely interested in their jobs.

    Interview Questions
    • How do you feel about not having any interaction with patients?   Answer Question
    Negotiation Details
    There is no negotiation process.
    Accepted Offer
    Positive Experience
    Average Interview

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