Enterprise Rent-A-Car Senior Customer Assistance Representative Interview Questions

Updated 10 Jul, 2014
Updated 10 Jul, 2014
4 Interview Reviews

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Senior Customer Assistance Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 3 weeksinterviewed at Enterprise Rent-A-Car in July 2014.

Interview Details

After turning in my online application, I received a call for a phone interview a couple days later. The phone interview consisted of mostly behavioral questions and learning who I was as a person. The woman conducting the interview was very pleasant and helpful. A week later, I received a call for a 2nd interview at the branch location with the Branch Mgr and Area Mgr. She helped me out as far as the dress-code and what type of questions to ask and be prepared for during the 2nd interview. The branch interview, while very formal, was also very relaxed. I toured the facility and learned a little bit as far as how the business operates. I was asked a few questions regarding my sales experience and interaction with others. I was given the opportunity to ask questions about the process. Then the 2nd half of the interview was the Area Manager asking me more behavioral questions... What made me choose the company? What qualifications I have? List some of my negative traits or qualities? An example of a tough sale, etc... Have examples prepared and ready in your mind. Also, it is a good idea to research the company a little before the interview.

Interview Questions
  • Where do you see yourself in the next 2-3 years? How do you handle conflict at work?   Answer Question
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Enterprise Rent-A-Car

  1.  

    Senior Customer Assistance Representative Interview

    Anonymous Interview Candidate in Orlando, FL (US)
    Anonymous Interview Candidate in Orlando, FL (US)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Enterprise Rent-A-Car.

    Interview Details

    1st: Phone interview with HR manager 10-15 mins
    2nd: Face-to-face interview with group/region/area manager 15-30 mins
    ---Official, stern and want to make sure you will be comfortable in a sales environment while it is also being customer is always right mentality.
    ---Be comfortable with yourself and try to connect with them on a personal level and it is a guaranteed offer.
    ---Not overly demanding on experience or education level, just need someone that can talk and be comfortable with talking with a lot of different kinds of people every day

    Interview Questions
    • Case scenarios where they will ask what you would do if a customer said or did something.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Senior Customer Assistance Representative Interview

    Anonymous Interview Candidate in Savannah, GA (US)
    Anonymous Interview Candidate in Savannah, GA (US)
    Application Details

    I applied in-person. The process took a weekinterviewed at Enterprise Rent-A-Car in June 2012.

    Interview Details

    Very easy. Questions were more personal rather than experience oriented.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Senior Customer Assistance Representative Interview

    Anonymous Interview Candidate in Bardonia, NY (US)
    Anonymous Interview Candidate in Bardonia, NY (US)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Enterprise Rent-A-Car in April 2012.

    Interview Details

    Phone Interview first then asked to come in for a face to face interview at the branch.

    Interview Questions
    • Typical questions. Explain a time when you had to show leadership. What was an experience where you dealt with customer service. Tell us a little about youself   Answer Question
    Negotiation Details
    Take it or leave it.
    Accepted Offer
    Positive Experience
    Average Interview

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