Getting an Interview
Getting an Interview
Interviews for Top Jobs at Enterprise Rent-A-Car
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- No OfferNeutral ExperienceEasy InterviewNo OfferNeutral ExperienceEasy Interview
I applied online. The process took 5 days – interviewed at Enterprise Rent-A-Car.
Applied online, received phone call the next day for screening. Got invited for interview following week with Area Manager. Explained a bit about the position, what I would do there, about my past sales experience. Hard to get a read off my interviewer as s/he did not have any facial expressions and not interested to be there.
- The typical questions that others have posted here, pretty helpful. It pretty much covered 90% of the questions in my interview. Answer Question
I applied in-person. The process took 2 weeks – interviewed at Enterprise Rent-A-Car (Winnipeg, MB) in March 2015.
1phone interview and 2 in person interviews, the process takes around 3 weeks. I still waiting for the last interview Call , I'm not sure I passed the second one. Anyways, be confident, talkative and good in customer service.
- I applied online and get an email within the week. Get an 10 minutes phone interview and she ask me to have a in person interview. She asked something about: why do you think you fit this job? And things related to the resume. Then, she recommended me to go for the second in person interview. The second interview have a 40 mins observation period to interact with the employee there. Then, I had an interview with the branch and area manager. They asked me: when did you go beyond the customer expectations? What do you do under pressure? 1 Answer
I applied online. The process took 2 weeks – interviewed at Enterprise Rent-A-Car (North York, ON) in February 2015.
Applied online. Receive email to arrange telephone interview after a week of my application. Telephone interview takes about 15 mins and mostly background check and salary expectation. Received email to arrange one on one interview with one of the HR. Interview takes about 30 to 40 minutes. Told I will get the result in about 3 business days after the interview. However, I did not hear from that hr guy since then. I guess I was not selected.
- times when you gave excellent customer service/go above and beyond for a customer Answer Question
Multiple stages to the process. Very good experience. Very friendly, helpful, and upfront about the entire interview and work experience. Highly recommend any new, motivated individual to take a look at Enterprise.
- Example of customer service. 1 Answer
- Accepted OfferPositive ExperienceEasy InterviewAccepted OfferPositive ExperienceEasy Interview
I applied through an employee referral. The process took a day – interviewed at Enterprise Rent-A-Car (Calgary, AB) in January 2015.
Relatively easy interview. They want to know what you know about the company. Make sure to research the job role and apply it to what you've done in the past.
- Describe a time you dealt with a difficult customer 1 Answer
Helpful (1)Accepted OfferPositive ExperienceAverage InterviewAccepted OfferPositive ExperienceAverage Interview
I applied through an employee referral. The process took 2 weeks – interviewed at Enterprise Rent-A-Car.
Everyone has to apply online and If you know someone who works for the company I recommend you use their employee number for a referral (there are usually referral bonuses). Then there is a phone interview. Then you get a 1 on 1 face interview with the HR Manager. Then a branch visit where I recommend you take time to talk to the people in the office and be social instead of awkwardly sitting in a chair for an hour. You can even jump in to answer customer questions about directions or city sites if you are able. Then comes the one on one interview with the a Branch Manager and then with the Area Manager (sometimes you get them together).
- There are a lot of behavioral type questions. These will focus on customer service and solving/diffusing difficult situations with a customer or several customers at once. 1 Answer
I applied online. The process took 3 weeks – interviewed at Enterprise Rent-A-Car.
Pretty involved interview process. First was an interview over the phone while I was living in Fredericton, New Brunswick. Because I was moving, I had my second interview in Toronto, Ontario, where their Canadian HQ is. After that I had a meeting at the branch where I was to placed.
- It is a sales position, and so they asked about how I would deal with failure. Its a tough question, you will fail. You will fail a lot. Answer Question
Set pay. No real option.
- Declined OfferPositive ExperienceAverage InterviewDeclined OfferPositive ExperienceAverage Interview
I applied online. The process took 1+ week – interviewed at Enterprise Rent-A-Car (Vancouver, BC) in August 2014.
Interview process was lengthy as below:
Telephonic basic questions 10-15 mins, 1st round with HR more detailed about one's experience or skill you possess related to sales - 30-45 mins, 2nd round with branch manager same as the HR but more about sales and future thinking of one in the company, 3rd round HR manager 15 mins quick intro, prospects of employment and was offered the job as well.
Reasons for Declining
The training is intended to last 8 months later a performance based appraisal will get you the position of assistant branch manager which I felt a bit dicey. Employees at a branch were stuck in the position for more than 1 1/2 years. Also the work week is around 48 hours and very much sales driven.
I applied through an employee referral. The process took 5 days – interviewed at Enterprise Rent-A-Car.
Had no issues with the hiring process, as I am outgoing and love conversation. You will begin with a recruiting manager who will screen you in a general way (essentially 'are you quickly likeable and make an impression quickly'). After that, you will meet with the branch manager and area manager at a designated branch where they will observe you interacting with customers and staff behind the counter, then take you into the office where they will interview you in a more specific manner (questions will relate to the branch you are interviewing for). Then the 3rd interview is with the group VP, where you will be assessed on your ideas and priorities of business effectiveness.
- This is a question I got in my second interview of the hiring process. "You are working at The Bay retail store, and a customer brings a jacket to the counter to pay for it. The cost that comes up is $250, but the tag says $75 and the customer is irritated that you just quoted them almost 4x the price they were expecting. What do you do to satisfy the customer?". 1 Answer
- No OfferNegative ExperienceEasy InterviewNo OfferNegative ExperienceEasy Interview
I applied online. The process took a week – interviewed at Enterprise Rent-A-Car (Brantford, ON) in July 2014.
I got a call back from them pretty soon after applying. The guy on the phone talked to me for about 10 minutes, asking questions about my job goals and previous experiences. He then scheduled me for an in person interview for the following week (Wednesday).
I went to the in person interview, and it was at one of the branches. The interview itself took around half an hour, and I had to wait for about 20 minutes before the interviewer even came out to see me. She asked me basic behavioural type questions, why I want the job, and my future goals. Not very hard questions at all, just the basic stuff. She then told me the specific day that they will give me a call back (Friday).
I got no phone call on that day, so I figured that I wasn't getting that job. As it turns out, I was right, because they ended up emailing me the following Wednesday saying that they will pursue other candidates. Not very professional, but by that point I figured it wasn't going to happen.
- What doesn't seem appealing about this job? Answer Question
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