Convergys Interview Questions

Updated 26 Oct, 2014
Updated 26 Oct, 2014
349 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate in Welland, ON
    Anonymous Interview Candidate in Welland, ON
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in May 2013.

    Interview Details

    Hiring process was a bit tough and long. But, they were so good and do understand our previous experience.

    Interview Questions
    • i don't think i have had any difficult question, all they ask is about the previous experience.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in St. John's, NL
    Anonymous Interview Candidate in St. John's, NL
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in August 2011.

    Interview Details

    Email resume, do an online interview then a telephone one. Online assessment of your computer to see if it is eligible to be used as a work at home computer. 6 weeks training:4 in the classroom and 2 on the floor.

    Interview Questions
    Accepted Offer
    Negative Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in St. John's, NL
    Anonymous Interview Candidate in St. John's, NL
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in July 2009.

    Interview Details

    I contacted via their website and email, I was called via phone for interview, did a in person interview in which they wanted to make sure I didn't have religious reasons not to work on Sundays. I felt very uncomfortable in the interview, but I really needed the job so I accepted it. I wisth their lawyers (and maybe some therapists) would teach the HR people how to conduct themselves.

    Interview Questions
    • Are you the type of person dedicated enough to work on Sundays despite religious obligations?   View Answer
    Negotiation Details
    could negotiate nothing, the hiring staff did not have the authority. They seemed like they had an agenda to follow, and it you didnt answer right, they wouldnt call you back with an offer. There was no negotiation. They will hire anyone, just on their terms.
    Accepted Offer
    Negative Experience
    Easy Interview
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  5.  

    Team Leader Interview

    Anonymous Interview Candidate in Ottawa, ON
    Anonymous Interview Candidate in Ottawa, ON
    Application Details

    I applied through other source. The process took a weekinterviewed at Convergys in November 2008.

    Interview Details

    Lots of STAR questions.
    Situation // Task // Action // Result.
    Try to imagine yourself in a bunch situations and break them down, into those 4 categories. Divide your answer into 4 and be sure the interviewer knows when the situation ends, and the task begins.. when the task ends and the action begins... so forth.

    Tell us about a time when you had to deal with conflict.

    Tell us about a time when you coached for performance ... and how you followed up to ensure results.

    Tell us about a time when you had to coach different people toward the same goal, but used different methods for each.

    Tell us about a time when you were faced with multiple tasks at the same time and how you handled it.

    Tell us about a time when you didnt agree with a task that your boss instructed you to do and how did you handle it.

    Negotiation Details
    There wasnt any.. They made an offer which wasnt negotiable, and either you accept or deny it.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Sales and Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Very easy not a big problem the recruiters are confident friendly. Was not prepared took assessment test and was called. Had a phone interview then a face to face to get the jib they hired me right away had to do the drug screening also

    Interview Questions
    • Nothing un expected was very to the point the questions were easy according to the job requirements   Answer Question
    No Offer
  7.  

    Customer Service Interview

    Anonymous Interview Candidate in Chattanooga, TN (US)
    Anonymous Interview Candidate in Chattanooga, TN (US)
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys.

    Interview Details

    it was a good and easy interview and a good hiring feeling as well, I am a very spunky person as is, so this was not a hard task for me at all.

    Negotiation Details
    Do you think this a place for you to work? And I simply answered yes!
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Cust Serv & Problem Res Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    First to apply your need to waste your own personal time and take a 150 plus question personality test. I don't know how it happened that companies lost total and complete respect for a persons time. There should be no need for an assessment like that until a recruiter has looked and the resume and decided to move forward pending the outcome of an assessment.

    STOP WASTING PEOPLE'S VALUABLE TIME!

    No Offer
  9.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate in Raleigh, NC (US)
    Anonymous Interview Candidate in Raleigh, NC (US)
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at Convergys in October 2014.

    Interview Details

    Applied for at Home Agent. I was contacted thru email the same day by a recruiter to test my computer to ensure it met requirements of the job. I was also sent a series of behavioral questions, a typing test and an activity to walk you through the day in the life of a CSR. Once I completed the all the tasks, - I was emailed to interview 2 days later. I was hired after a 60 min phone conversation/interview.

    Interview Questions
    • Tell me about a time when you had an irate customer?
      Describe good customer service?
      How do you handle a situation when you are going to be late for work?
      Mock sales / role playing scenario - I was nervous about this but it was fun
        View Answer
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    After applying online I was called in to take an in-office assessment for basic computer knowledge and typing skills. Once I finished that I filled out some paperwork(basically requesting the same information in the online app) went into an office for an interview. I was asked for my resume and question probing my earlier work experiences continued. Then they requested that I come back the following week for role-play where they the simulated an in-coming call in regards to faulty cable service. After that they had me do another assessment with simulated calls where I had to listen for specific information and answer multiple choice questions. Then after that I was hired.

    Interview Questions
    • What have you done when you faced conflict with another employee?   Answer Question
    Negotiation Details
    There are no negotiations. The job pays $10/hr and people with more seniority get choices in which shift they work.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Sales Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    the hiring process was very easy. did online application then got an email setup interview took assessment had the interview offered the job accepted started in a week or 2

    Interview Questions
    Accepted Offer

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