Convergys

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  www.convergys.com

Convergys Interview Questions

Updated 12 Dec, 2014
Updated 12 Dec, 2014
359 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate in Welland, ON
    Anonymous Interview Candidate in Welland, ON
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in May 2013.

    Interview Details

    Hiring process was a bit tough and long. But, they were so good and do understand our previous experience.

    Interview Questions
    • i don't think i have had any difficult question, all they ask is about the previous experience.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in St. John's, NL
    Anonymous Interview Candidate in St. John's, NL
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in August 2011.

    Interview Details

    Email resume, do an online interview then a telephone one. Online assessment of your computer to see if it is eligible to be used as a work at home computer. 6 weeks training:4 in the classroom and 2 on the floor.

    Interview Questions
    Accepted Offer
    Negative Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in St. John's, NL
    Anonymous Interview Candidate in St. John's, NL
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in July 2009.

    Interview Details

    I contacted via their website and email, I was called via phone for interview, did a in person interview in which they wanted to make sure I didn't have religious reasons not to work on Sundays. I felt very uncomfortable in the interview, but I really needed the job so I accepted it. I wisth their lawyers (and maybe some therapists) would teach the HR people how to conduct themselves.

    Interview Questions
    • Are you the type of person dedicated enough to work on Sundays despite religious obligations?   View Answer
    Negotiation Details
    could negotiate nothing, the hiring staff did not have the authority. They seemed like they had an agenda to follow, and it you didnt answer right, they wouldnt call you back with an offer. There was no negotiation. They will hire anyone, just on their terms.
    Accepted Offer
    Negative Experience
    Easy Interview
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  5.  

    Team Leader Interview

    Anonymous Interview Candidate in Ottawa, ON
    Anonymous Interview Candidate in Ottawa, ON
    Application Details

    I applied through other source. The process took a weekinterviewed at Convergys in November 2008.

    Interview Details

    Lots of STAR questions.
    Situation // Task // Action // Result.
    Try to imagine yourself in a bunch situations and break them down, into those 4 categories. Divide your answer into 4 and be sure the interviewer knows when the situation ends, and the task begins.. when the task ends and the action begins... so forth.

    Tell us about a time when you had to deal with conflict.

    Tell us about a time when you coached for performance ... and how you followed up to ensure results.

    Tell us about a time when you had to coach different people toward the same goal, but used different methods for each.

    Tell us about a time when you were faced with multiple tasks at the same time and how you handled it.

    Tell us about a time when you didnt agree with a task that your boss instructed you to do and how did you handle it.

    Negotiation Details
    There wasnt any.. They made an offer which wasnt negotiable, and either you accept or deny it.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    At home test then invited in to start training. Super easy process. Almost too easy and you can tell they give almost anyone a chance. Some agent's seemed to have cheated the at home test as if they're Kidd did it cuz it was obvious they didn't know how to work a cpu even though the main requirement is that

    Interview Questions
    • I wasn't really asked anything but can i pass a background check   View Answer
    Negotiation Details
    None really easy
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 2 people found this helpful  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Valdosta, GA (US)
    Anonymous Interview Candidate in Valdosta, GA (US)
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in December 2014.

    Interview Details

    I submitted an interview online and got a email the same day to call to schedule an assessment…i went to the site for an assessnebt. The assessment was nothing but a role play for a customer service rep. After the assessment I stayed and did an interview. It was all senaro based questions nothing hard. Friendly staff… really nice… It took maybe a hour and a half. I was sent home and told someone would call me, a few hours later they called and I got hired.

    Interview Questions
    • senaro questions… what would I do in certain situations… like angry customers and etc…   Answer Question
    Negotiation Details
    No negotiation but the pay is pretty nice.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency – interviewed at Convergys.

    Interview Details

    Good experience, easy process no hard questions just be comforable and confident with yourself. Answer all questions with assurance. Dress appropriately and sound like you know what you are talking about. Be honest with what you can bring to the table and what you can't.

    Interview Questions
    Negotiation Details
    No negotiations
    Accepted Offer
    Easy Interview
  9. 1 person found this helpful  

    Welcome Call Advisor Interview

    Anonymous Interview Candidate in Charlotte, NC (US)
    Anonymous Interview Candidate in Charlotte, NC (US)
    Application Details

    I applied online – interviewed at Convergys in November 2014.

    Interview Details

    The hiring process took a week. That included application and interview. Upon application review I was contacted and interview time and date were set. Upon arrival you're given a basic maps test then an interview is conducted. After successful completion you're taken to listen to calls with a representative. If interested you are asked to complete welcome package for background check and given info for drug screen.

    Interview Questions
    • How important do you think sounding confident is for this position?   Answer Question
    Negotiation Details
    There was none. I was told a starting pay of 10.75 and how I would be getting a pay increase of a dollar over a 121 day period.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lake Mary, FL (US)
    Anonymous Interview Candidate in Lake Mary, FL (US)
    Application Details

    I applied in-person. The process took a dayinterviewed at Convergys in November 2014.

    Interview Details

    I been interviewed at Convergys, Lake Mary during their hiring event. After filling application there I been interviewed by team leader. She just followed my application and asked the same questions as in application form. Also she put some notes next to my answer, but mostly rephrased my answer.
    Nothing dificilt, simple question about my background, education, knowledge, what I know about company. After this she described the work I was applying for.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  11. 1 person found this helpful  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Convergys.

    Interview Details

    Took a few days from the on line applications through email to set up a personal interview with a hiring manger. Turned out that satellite and wireless internet connection are not acceptable. Very professional and personable interaction.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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