Convergys Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Customer Service Representative (78)
- Customer Service Representative II (20)
- Customer Service and Problem Resolution Representative II (16)
- Technical Support Engineer (9)
- Associate Trainer (7)
- Team Leader (7)
- Sales and Service Representative II (7)
- Analyst (6)
- Technical Support Agent (6)
- Technical Support Representative (6)
- Call Center Agent (6)
- Tier I Technical Support (6)
- Customer Account Executive (4)
- Work From Home Agent (4)
- Customer Service/Sales (3)
- Sales and Service Representative (3)
- Technical Support Officer (3)
- Recruiter (3)
- Technical Support (3)
- Agent (2)
- Subject Matter Expert (2)
- Systems Analyst (2)
- TL (2)
- Tier II Technical Support (2)
- Team Lead (2)
- Customer Care Representative (2)
- Call Center Representative (2)
- Operations Manager (2)
- Customer Service (2)
- Customer Service Agent (2)
Customer Service Representative Interview (Negative Experience; Easy Interview)
I applied online and the process took 1 week - interviewed at Convergys in July 2009.
Interview Details I contacted via their website and email, I was called via phone for interview, did a in person interview in which they wanted to make sure I didn't have religious reasons not to work on Sundays. I felt very uncomfortable in the interview, but I really needed the job so I accepted it. I wisth their lawyers (and maybe some therapists) would teach the HR people how to conduct themselves.
Interview Question – Are you the type of person dedicated enough to work on Sundays despite religious obligations? View Answer
Negotiation Details – could negotiate nothing, the hiring staff did not have the authority. They seemed like they had an agenda to follow, and it you didnt answer right, they wouldnt call you back with an offer. There was no negotiation. They will hire anyone, just on their terms.
Customer Service and Problem Resolution Representative II Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Convergys in May 2013.
Interview Details Hiring process was a bit tough and long. But, they were so good and do understand our previous experience.
Interview Question – i don't think i have had any difficult question, all they ask is about the previous experience. Answer Question
Very Easy Interview
Technical Support Representative Interview (Negative Experience; Very Easy Interview)
I applied online and the process took 1 week - interviewed at Convergys in August 2011.
Interview Details Email resume, do an online interview then a telephone one. Online assessment of your computer to see if it is eligible to be used as a work at home computer. 6 weeks training:4 in the classroom and 2 on the floor.
Interview Question – How would you handle an irate customer Answer Question
Team Leader Interview (Neutral Experience; Average Interview)
I applied through another source and the process took 1 week - interviewed at Convergys in November 2008.
Interview Details Lots of STAR questions.
Situation // Task // Action // Result.
Try to imagine yourself in a bunch situations and break them down, into those 4 categories. Divide your answer into 4 and be sure the interviewer knows when the situation ends, and the task begins.. when the task ends and the action begins... so forth.
Tell us about a time when you had to deal with conflict.
Tell us about a time when you coached for performance ... and how you followed up to ensure results.
Tell us about a time when you had to coach different people toward the same goal, but used different methods for each.
Tell us about a time when you were faced with multiple tasks at the same time and how you handled it.
Tell us about a time when you didnt agree with a task that your boss instructed you to do and how did you handle it.
Negotiation Details – There wasnt any.. They made an offer which wasnt negotiable, and either you accept or deny it.
Email Support Agent Interview (Negative Experience; Difficult Interview)
I applied through an employee referral and the process took a day - interviewed at Convergys in June 2014.
Interview Details Initial interview into a group of three, each of us was asked to describe about our Education. Second was asked to tell a story about a picture we picked. Then after passing the initial stage we were given IQ test and computer skills test. Then after passing the exams you are set for the final interview.
Interview Question – I was asked to relate all my answers based on my actual experience identifying the Action, Solution and Outcome.. The difficult part is to answer a subjective question from your actual experience which Administration/Executive assistance from my side and relating it to the question being asked which are mostly relating to Sales. It's not easy to connect to such, so it took me awhile to organize my thoughts before answering...but during the course of interview, i was interrupted many times by the interviewer, that i need to answer faster and that i need to be brief in my answers. The fact remains, it's not easy to connect administration experience to sales experience with consideration to it's actions, solution and outcome. View Answer
Customer Care Representative Interview (Neutral Experience; Average Interview)
I applied online - interviewed at Convergys in June 2014.
Interview Details My first encounter with this company was through a job fair. My resume was given and from that no contact was made for weeks. I went online and applied for the customer care position. There were many questions and online forms to fill out during the application process. Immediately after the innitial application was submitted I received an automated email notifying me of walk-in interviews being conducted on a specific day. I went to the interview and spoke with the first admissions rep who asked me about myself and if I worked there before. After that, more online forms for the company were filled out while there, and an exam was given to test my knowledge of computers. After my scores were tallied, I had yet another rep I spoke too who then proceeded to tell me more about the position and the hours and company requirements. The whole process took about 4 hours, so definitely eat before hand and show up early. Interview times may vary but that was mine. At the end I was told which training class I was in and what date it started class.
- How would you respond to an irate customer in the past. Answer Question
- What type of computer skills do you have? Answer Question
Negotiation Details – There is no negotiation on pay or shift time; however, once hired and passed the training phase, you can bid on open shifts to change your hours (based off your call stats) and the potential to earn raises are plenty. Just showing up to work on time every schedualed day for 6 months gives you a raise. So your career is litterally in your hands and have the potential of making 13.00 an hour max plus bonuses.
Customer Service Representative II Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Convergys in August 2012.
Interview Details The process was pretty simple. You feel out the application online after answering a series of questions to build your profile on their website and preference choices. When selected, then you took a couple of test like typing speed, speech quality as well as knowledge in basic window programs. From there once everything has passed as well as your computer that you will be using passes all of their checks. You should receive an email to set up for a one on one interview.
Interview Question – none that I dealt with Answer Question
Customer Service Representative II Interview (Neutral Experience; Easy Interview)
I applied online - interviewed at Convergys in July 2014.
Interview Details The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.
Interview Question – Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine? View Answer
Negotiation Details – The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.
Very Easy Interview
Call Center Agent Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 1 week - interviewed at Convergys in August 2013.
Interview Details They will give an interview to anyone and everyone who submits a resume. Unless you're illiterate, you will get hired. Just be polite, lie and say that you have customer service experience, and tell them that you can work nights and weekends.
Interview Question – The most difficult question they asked was to describe your most memorable customer service job. Answer Question
Very Easy Interview
Technical Support Agent Interview (Positive Experience; Very Easy Interview)
I applied online and the process took a day - interviewed at Convergys in July 2011.
Interview Details at first I was on usps project ,took test on website was interviewed by phone and hired , once usps project was lost was offered oppurtunity to train on Directv project with paycut
Interview Question – would you be willing to take pay cut? if you said no then bye bye View Answer
Negotiation Details – take it or leave it
Interviews for Top Jobs at Convergys