Convergys Interview Questions & Reviews

Interview Details Email resume, do an online interview then a telephone one. Online assessment of your computer to see if it is eligible to be used as a work at home computer. 6 weeks training:4 in the classroom and 2 on the floor.

Interview Details Lots of STAR questions.
Situation // Task // Action // Result.
Try to imagine yourself in a bunch situations and break them down, into those 4 categories. Divide your answer into 4 and be sure the interviewer knows when the situation ends, and the task begins.. when the task ends and the action begins... so forth.

Tell us about a time when you had to deal with conflict.

Tell us about a time when you coached for performance ... and how you followed up to ensure results.

Tell us about a time when you had to coach different people toward the same goal, but used different methods for each.

Tell us about a time when you were faced with multiple tasks at the same time and how you handled it.

Tell us about a time when you didnt agree with a task that your boss instructed you to do and how did you handle it.

Negotiation Details – There wasnt any.. They made an offer which wasnt negotiable, and either you accept or deny it.

Interview Details Simple process, have a pulse and know how to use a computer and you can probably get a job here. Just basic computer processes, and the ability to type 30 words per min, and a general sense of how to comport yourself. There was a short phone interview at first, and then came a one on one, and then they called with an offer later.

Negotiation Details – There was no negotiation. They offered me a job, and told me what the pay would be. It was an ok job for someone without a college education. It provided the benefit of free Directv service after 1 month, which is about how long it takes for the training.

Interview Details Interview process is bit lengthy. It starts from screening of the profile to the average 6 months rating. Post which there will be a written assesment, pannel round. Post selection one has to serve as Intern for 6 months and during his/her internship if there are any openings he/she will be moved to that role. Else back to agent.

Interview Details They came across as if they didn't know what they were talking about.

Negotiation Details – Long and very annoying

Interview Details It was quick. I applied on a Thursday and within a week and a half, was offered a job.

Negotiation Details – Very simple and painless.

Interview Details Applied for the position through the Convergys website and about a week later I received an e-mail and then a phone call from their recruiting department. Went in the next day and completed an assessment to determine if my skills were what they wanted. Basic computer knowledge and typing skills was what got tested. After completing all that which took about an hour a member from the recruiting department comes out and takes you to an office and tells you what the pay is, what the position entails and then you're pretty much hired all that's left is to get your start date and complete a drug test. Overall the employees were nice.

Negotiation Details – No negotiating the pay, it's either take or leave it

Interview Details Done by Recruiting Department. They make it seem better than it is. They are very anxious to hire you if you are disabled due to the fact that the company gets Federal Tax Credits

Negotiation Details – There is no negotiation and they don't consider years and years of experience, they start everyone at entry level in Customer Service.

Interview Details I was referred to Convergys by a friend. I initially had two phone interviews with the Hiring Manger and Director, then an onsite interview. I left the onsite interview very excited and really hoping I would get the job as the opportunity to contribute was great

Negotiation Details – The negotiation process was straightforward. I had been clear on my salary expectations and they were met.