American Express Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Financial Analyst (24)
- Senior Manager (16)
- Customer Care Professional (15)
- Analyst (13)
- Customer Service Representative (12)
- Business Analyst (11)
- Customer Care Representative (10)
- Marketing Analyst (10)
- Director (10)
- Project Manager (9)
- Marketing (8)
- Finance Manager (8)
- Marketing Manager (7)
- Marketing Intern (6)
- Intern (6)
- Senior Marketing Manager (6)
- Manager (6)
- Team Leader (5)
- Senior Software Engineer (4)
- Software Engineer (4)
- Business Development (4)
- Programmer Analyst (4)
- Senior Analyst (4)
- Business Systems Analyst (4)
- Home Based Customer Care Professional (3)
- Vice President (3)
- Marketing Director (3)
- Human Resources Manager (3)
- Credit Analyst (3)
- Travel Counselor (3)
Director Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at American Express in March 2014.
Interview Details Moves quickly from application, to hr interview, to hiring manager interview. Hiring manager interview was a panel which included their peers and your potential peers. Interview included behavioural focussed questions, personality questions, and background questions.
Interview Question – Case study - existing business scenario how would you handle it? Answer Question
Senior Manager Interview (Neutral Experience)
I applied through an employee referral and the process took 8 weeks - interviewed at American Express.
Interview Details I interviewed for a senior manager role in analytics and the process took 8 weeks. I had telephone interview with hiring manager and was asked about the fundamentals of credit card industry - main drivers etc. I then had a couple of rounds of in-person interviews and the focus was more on behavioral questions
Interview Question – Situational questions on how to manage different people related issues Answer Question
Marketing Analyst Interview (Positive Experience; Average Interview)
I applied online - interviewed at American Express in January 2014.
Interview Details The HR emailed me and scheduled a telephone interview.
Interview Question – During the telephone interview, I was asked "What's your understanding for Marketing Analyst role", a simple question but I was too nervous and failed on this question. Lessons Learned. Answer Question
Marketing Manager Interview (Neutral Experience; Average Interview)
I applied online and interviewed at American Express.
Interview Details 1) Phone interview with internal AMEX recruiter. Simple and basic screening questions.
2) Phone interview with Director based in the US.
Interview Question – Nothing unexpected. It was conversational for both interviews. Answer Question
Travel Counsellor Interview (Neutral Experience; Easy Interview)
I applied online and interviewed at American Express.
Interview Details First I received an email from human resource coordinator, she asked me to set up a time for phone screen, since it is the job I was looking for, I was fully prepared and the phone screen went on very well,however, I received a reject letter from human resource manager. I can't believe this, so I sent a email to ask the explanation, she said that I had hospitality experiences,but not travel experience. Personally, I don't think there are huge differences between these two sector, this is an entry level position with 11weeks training, I was so disappointed by their selecting process, I have good education background in hospitality and tourism, trilingual, the only thing I could think is that I don't have Canadian local working experience, that's why they don't select me, very disappointed ,!!
Interview Question – None they asked me the question mainly regarding my recent experience , the responsibility, why for this job, typing skill, which process I prefer in planning a travel etc View Answer
Project Assistant Interview (Neutral Experience; Easy Interview)
I applied through a staffing agency and the process took 5 days - interviewed at American Express in December 2009.
Interview Details This job was obtained via a staffing agency. There was only one phone interview to complete and I was hired just after that without a face to face meeting.
Negotiation Details – I did not negotiate for this position. I took what was offered.
Customer Care Professional Interview (Negative Experience; Average Interview)
I applied online and the process took 6 weeks - interviewed at American Express in October 2011.
Interview Details Hiring process was a bit grueling, didn't appreciate the surprise test (even though it was easy).
Interview Question – Having to do a role play with the interviewer Answer Question
Negotiation Details – There wasn't a negotiation. I was given an offer and had to accept or keep looking for a job.
Director, Business Development Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at American Express in January 2010.
Interview Details Pretty standard
- usually tell me about yourself Answer Question
- don't remember order, but plan to answer how you prepared for the interview Answer Question
Negotiation Details – Never take the first offer you are given - Amex is notoriously cheap, and typically doesn't budge on vacation time.
Marketing Interview (Positive Experience; Average Interview)
I applied online and the process took 2+ weeks - interviewed at American Express in December 2009.
Interview Details There were multiple interviewers.
They asked questions off resume first then like questions about experiences and strengths and stuff.
Then behaviour based questions about just what you would do in this situation or when you demonstrated this.
Not such a hard interview. Just relax and have fun.
Marketing Interview (Neutral Experience; Average Interview)
I applied through college or university and the process took a day - interviewed at American Express in November 2009.
Interview Details Interview was with a recruiter and a marketing manager. Both were very friendly and informative about the company. The interview consisted of mainly behavioural interview questions, including "explain a time when you were required to use your networking skills" and "explain a time where you experienced conflict with a teammate, and how did you resolve the problem"
Interview Question – Explain a time where you have used your networking skills Answer Question
Interviews for Top Jobs at American Express