American Airlines Interview Questions & Reviews

Interview Details 1 - Applied.
2 - Was given the personality test.
3 - Email to take automated telephone interview (6 Q’s w/ only 3 mins to answer).
4 - Completed the automated telephone interview.
- Q1: What aspects of being a FA do you think would be the most difficult or different from other customer service jobs?
- Q2: AA bases are located in large metropolitan areas, tell me about your experience moving and living in a new city?
- Q3: You are approached by an elderly woman who has just gotten off a flight. She is very upset because her flight was late and she has to get to her daughter's wedding tomorrow. She wants to know why her flight was late and when the next available flight to FLL is. She also wants to know about her luggage because it contains her husbands medications.
Q4: Tell me about a time when you had to handle a situation that would normally be dealt with by a supervisor but there were none available. Describe the details and outcome.
- Q5: Tell me about a time when you had to deal with an angry customer.
- Q6: What excited you about working for AA?
5 - Received call on successfully completing the automated interview also to schedule interview in DFW (aka F2F).
6 - Email to complete Online Application Form.
7 - Assessment Day or "F2F" (4 hours) and included a group task, a small group interview, a 1 on 1 interview, and finally if they are interested in offering you the position you will complete two more assessments - a reach test, and then you'll be fingerprinted which is sent to the FBI for a background check. They'll tell you that it may take up to 14 days to receive a response from AA.
- You will be asked to complete a writing exercise. Q: You are taking a flight from DFW to Tokyo. If you could choose someone to sit next to you on the flight, who would it be and why?
- Group Task: Draw circle with 3 lines inside. Name 3 things that everyone in the group has in common. Each person draw a line from the circle going out. On that line each person writes something about them that's unique to them. Other group must try and guess what person is that unique item belongs to.
- S. Group Q1: What can you do that would be a unique asset that AA would would benefit from hiring you?
- S. Group Q2: Name a time that you gave back to you community where you credited a company or organization?
- S. Group Q3: Describe a time where you made a process better. Explain why it was better.
- S Group Q4: Describe a time where you had to disappoint a customer. How did you handle it and outcome?
- 1:1 Interview: Typical questions will be asked.
8 - 6 days after the Assessment in DFW, telephone call from AA on successfully completing the Assessment process also to schedule the foreign language test.
9 - Completed the LOD assessment. Test will be 100% in the language.
- Asked to read the reading material sent to you.
- Q1: What is your favorite animal and why?
- Q2: Do you work for AA?
- Q3: If you were in politics, what would you do to make the country better?
- Q4: What role would you play as a FA?
- Q5: If you were in an unknown city, what would you do to find a restaurant?
10 - Received email with DOT forms attached to complete and fax back to their compliance department within 3 business days.
11 - Received CJO. Sign into the new hire portal, read and accept the job.
12 - Received email scheduling the medical exam and agility (aka POET).
13 - Flew to DFW to complete the medical/agility test.
- Fill out forms.
- 2 urine tests (DOT & AA). You cannot do both urine test at the same time, so be prepared to drink loads of water after the first cup you fill.
- Read letter lines (you must read at least 5 lines), then color blind test (when you will see colored numbers inside a colored circle), and a depth test (where you will see 4 circles inside a square where you must tell her which one of the 4 circles are coming towards you).
- You will see lights on the left and right of your eyes where you must say "left/right" as you see the lights for peripheral vision.
- Blood pressure taken (now I always have perfect blood pressure but mine was high that day, and she asked me if I flew in? I told her yes and she said that's why it's a tad bit high - so you might want to mention you flew in).
- Take your height/weight.
- Go over medical history with you.
- They will stick this electronic probe in your ear to test ear drums
- They will put you in a booth where you put on the headphones and click this button when you hear a beep.
- Agility: You'll have to push, pull, push, pull, pick up crate while she ups the weight of the crate up to 60 lbs., move crate from one shelf to the top shelf and back down again, all while controlling your heart rate, then complete the color peg board.
14 - Received call, followed by a few emails on successfully completing medical/agility and to assign training date.

Interview Details applied on line ,filled all the forms .waited for about two months then recieved a letter saying they were keeping me in the run but the process was going to be lengthy because of the volume of applications.
Recieved a call to have the F/F on April 22nd.
we first had to fill out a question : If you were flying to Tokyo from NYC who would you sit next and why?
A group presentation done
We were taken in groups of five with two recuiters and they asked us questions individually .
At the end we were told in two weeks we would hear from them.
it is very diffucult to know what they are looking for some people wore pants and were hired. Others wore non traditional colours like green ,pink and were chosen also ladies had their hair not pulled back and were hired.

Interview Details Filled out an online application on the AA website.
Was given the personality test.
Completed the computer video camera interview.
I had to dress exactly as if I was interviewing face-to-face.

Interview Details Filled out an online application on the AA website. Received a phone call setting up for an interview. There were two of us at the interview. Asked questions: what does work ethic mean to you, what is hospitality and describe an experience you had with great hospitality, how do you solve problems. I wasn't as prepared as the other candidate.

Interview Details I was contacted within 3 days of applying. It was a group interview with 3 people. We each we asked the same questions. two people interviewed us. Very different from any other interview I'd been to.

Interview Details Went through Campus Hiring. Was selected directly for the final round.

Interview Details Made app on a Sunday, got a call on Monday, next day. Received instructions for phone interview. Received email telling me unfortunately... then received another call/email saying they made a mistake and if i still want to interviews face to face in Dallas. Yes. The face to face interview was with about fifty(?) very tense people. For some reason i had a feeling that something was wrong with my applications. neither one of the two interview people would look me in the eye witch made me very uneasy with the feeling that i was already fired! Lol!

Interview Details First was fill out application online, then received an email ask to complete online assessment, follow by 6 recorded questions and you have three minutes to respond to the automated system. Finally, in-person interview in Dallas, TX

Interview Details Took six months from November last year to be called. They suck big time
 & needs some professionalism & finesse.Took note of some of the people they fingerprinted after they lied and said two weeks is when they would be doing it.AA lacks luster.Hiring process sucked just like some old hags they have for recruiters .Plain & simple.