World Travel Holdings

  www.wth.com
  www.wth.com

World Travel Holdings Reviews

Updated 14 December, 2014
Updated 14 December, 2014
86 Reviews
2.7
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
63 Ratings

Review Highlights

Pros
  • Great for people who want to work from home and don't need daily contact (in 27 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • Even if you've never done a work-from-home job before (in 4 reviews)

  • If you have worked in a call center then you know how bad those places really are (in 6 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Possibly the worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at World Travel Holdings

    Pros

    Working from home, decent pay, benefits were available, provided you equipment to use

    Cons

    The cons list is more like asking me to write a novel because they most definitely are more than the pros listed above. First of all the training that you go through isn't as detailed as they want you to believe. They do make sure you know how to use their booking software but outside of that, the cruiseline websites/online portals are really left up to you. They tell you to use them but don't go over in detail just what you can do and what steps you need to take. 9 times out of 10 I just called the cruiseline which resulted in longer than necessary wait times. When you aren't working you are really expected to look into these portals on your own time to get familiar with them even if it's not said.

    It wasn't as free flowing and laid back as their job description described by any means. The trainers led you to believe that this was an easy job but due to the customers calling in it's not easy at all. They are demanding, rude, verbally abusive for no reason at all. This may be just your typical customer service job which is what it boils down to but there were words of encouragement everywhere pointing in the opposite direction. It's stressful and every single day after training I either began or ended my shift in tears due to the high level of stress that was put on me.

    WTH is deceptive. First is they hire you as a customer service rep, but in actuality you are a sales agent. Secondly, they advertise they are lower in pricing but due to the $24.99 processing fee they are in no way lower. Rates match the cruiseline's with the added processing fee and travel insurance they have you sneak in they are quite a bit higher.

    Scheduling is a complete mess and unless you are single and have no social life this company won't work for you. They ask you to work impossible shifts, never take into account any reason why you can't work it. It's either you do their shift or you can hit the road. Speaking to Human Resources to try to get an exemption status is a joke. I don't appreciate someone being empathetic unless they actually are going to take action.

    Supervisors in this company aren't qualified to be managers of anyone. If you don't give them the answers they are looking for they will look for other ways to talk down to you. If you don't sell over 30 cruises per week then you have all eyes on you.

    Over the course of a year I was lied to numerous times, tossed around and just left out to drown in the sea. I was absolutely thrilled to quit and will never go back to work there. You are really treated better at Wal-Mart believe it or not.

    Advice to ManagementAdvice

    You need to totally reorganize this company from the ground up. It

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    DO NOT BE FOOLED

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at World Travel Holdings (less than an year)

    Pros

    The best advice is for those who decided NOT to apply for this company is the best decision you could of made concerning a job. Keep searching for a viable company.

    Cons

    Any positive remarks concerning this company are from people who have been employed for a while ( please note that as you review the comments). The main work force learned travel industry in an office setting NOT through a 6 week virtual program from home which sets you up for failure. This company is looking for a sales person in the travel industry. Most viable travel agencies will not hire anyone without previous experience of a substantial number of years-*warning flag. They promote deceptive practices with the customer by presenting "travel protection" (which is travel insurance) in the total cost presentation to the customer. Only when the customer questions the line item do they find out it is an OPTION. Make sure you read ALL the comments because the positive ones are questionable-an attempt to override/down play the many NEGATIVE postings.

    Advice to ManagementAdvice

    There is something very unethical about this company. Clean up your act or get out of business. Stop abusing people who are serious about working and taking advantage of their situation. Horrible management and worst business practices that I have EVER experienced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Set Up For Failure, Not Success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative
    Former Employee - Customer Care Representative

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    You do get to work from home, hired as an employee instead of a contractor and the pay is seemingly more than most work at home call centers.

    Cons

    6 weeks of training yet you are not very prepared for the calls and questions you will get asked which leads you to put the customer on hold until you can get the answer. The team lead that I was assigned to was more interested in sales than actually helping someone so I always had to go another route which took extremely too long at times. My training class was led to believe we would be getting more service than sales calls which was the exact opposite once we were on the phones full time. As you are a CCR you don't get commission from bookings you make as you are paid strict hourly wages with little to no incentives.

    Unless you are a top seller within the first six months they do set you up to fail. My situation was given a schedule that would not fit my personal needs at all. They forced me to choose between my family and the job itself. I later found out they did this to more employees over the last week or two when the new shifts went into place. As someone here stated they get rid of the low sellers with the new shift changes causing the high turnover process.

    They used my vacation times without approval a few times when I called in sick in turn dwindling down my paid time not even telling me but letting me find out when I got my pay stub so there wasn't a way to get it back. When I did ask for time off it was only approved after I had to almost beg the scheduling department.

    Travel discounts are laughable plus you have such a hard time getting paid time off you don't get to take advantage of the small discounts you do receive.

    Advice to ManagementAdvice

    Upper management is a complete joke. They don't care about the employee or their personal concerns. Don't have an open door policy if you don't intend to use it correctly. The turnover rate is something you should definitely take a look at. If you are having to do a massive hire for new employees every year then something is not right. This is the first job I've ever had that lost so many people it required you to basically restaff at the end of the year. Listen to your employees, make changes that keep them happy and there to answer calls. Have your team leads retrained because they are not there for support at all. You pay them higher wages to attach pictures to emails they send to everyone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    MOST DISRESPECTFUL PEOPLE I HAVE EVER MET

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Virtual Travel Agent in Virginia Beach, VA (US)
    Former Employee - Virtual Travel Agent in Virginia Beach, VA (US)

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    Nothing but rude and disrespectful people.

    Cons

    horrible program, disrespectful people, no true management,
    My daughter was injured at school... and my husband is active duty... They were all about me I was going to be one of their BEST employees and yadda yadda... boy they lied!
    My husband was leaving and they point blank told me that since my husband was leaving they didnt care... they were not going to work with me.. MY HUSBAND IS GOV. PROPERTY I dare them tell the government no. I called HR and they said go ahead... well then my Step daughter that I have emergency custody of (because of sexual abuse as they were told) and my other child had chickenpox.... I work from home.. so I should be allowed to have my chickenpox child here.. nope they told me that I was to find someone to watch her or they were gonna fire me.. THEN my step daughter came in to let me know that someone was here and i was on a CALL nothing major just a call with training.. * that is ridiculous and just unnecessary.* and they told me they were gonna fire me if I didnt show Military proof and doctors notes that my children had been sick and sexual abused! ARE YOU SERIOUS.. I sent over the information and proof because i have nothing to hide... and they kept threatening me.... I called military and black listed them as a company of recommendations!

    BEWARE HORRIBLE COMPANY!

    Advice to ManagementAdvice

    FIND ANOTHER JOB!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Not that impressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Wilmington, MA (US)
    Former Employee - Customer Care Representative in Wilmington, MA (US)

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    Work from home, full time

    Cons

    Training will have you believing this place is a level above the rest but it's nothing special. Never could get a day approved off so I eventually just started calling in whenever I had appointments or outside responsibilities. My team lead was horrible. She wasn't interested in talking with you unless you were in the top 10 for sales.

    There aren't any notable perks of working here. Travel discounts are very minor but even then you can't take off time to use them. Benefits are higher than most companies.

    HR is worthless if you have a real problem or concern. You get the fake empathetic tone telling you they completely understand yet make no attempt to help.

    Advice to ManagementAdvice

    There is no point in advice. These people don't like change and are fine with the high turnover rate.

    Disapproves of CEO
  7. 5 people found this helpful  

    They force you to quit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative
    Former Employee - Customer Care Representative

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    decent pay, work from home

    Cons

    They will eventually force you to quit if you are not a top seller. I was a CCR, not the best but honestly I didn't want the job for sales experience. I was told upon hiring it was for customer service. Dead wrong about that. Was there for 10 months and with this last shift bid they forced me to quit. The schedule was not even close to my availability and when stating my case as to why I needed specific hours they basically told me too bad. I was in absolute tears and resigned a few hours later. What's so wrong with allowing people to keep a set schedule? Why do you have to change every 12 weeks? Oh that's right, so they can weed out the low sellers. Beware all new hires. You won't last a year.

    Advice to ManagementAdvice

    My advice isn't professional enough to put in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Dishonest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings

    Pros

    Call centers are high energy. Work from home option is good idea for some workers.

    Cons

    Just a totally dishonest, greedy company. H.R., supervisors, upper management all lie. The dishonesty begins with the job ad. They advertise for customer service reps, but in reality the job is a sales rep position. Firing decisions are based on sales totals alone regardless of ones customer service performance or customer commendations. They own several websites and pretend to callers to be different companies-deceptive to say the least. They even lie about their employee surveys. They send out surveys that they claim are anonymous. Any dissatisfation that you report is then addressed with you in a day or two and then the supervisors start targeting you for close scrutiny. It happend to meand I remember thinking "wow an aanonymous survey that really is not".Dishonest, unethical............sucks

    Advice to ManagementAdvice

    Pray and ask God to grant you all character.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Don't Be Suckered In!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jacksonville, FL (US)
    Former Employee - Customer Service Representative in Jacksonville, FL (US)

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    The pros - well, it's a job in "travel" I guess & you work from home.

    Cons

    Where to begin...1st of all, the people in this company couldn't care less about anyone new. They don't even advertise & hire "Sales Reps". You are considered "Customer Service" however your only job-goal is to SELL. They treat you like they expect you to fail & the give nothing extra to ensure that you don't. They ILLEGALLY gather ALL phone numbers of customers without their knowledge. When a customer calls into one of the many phone numbers, they think they're getting an actual cruiseline customer service when in actuality, they're getting a call center that answers calls for MOST of the major cruiselines. The customer's phone number is visible to the phone agent, if if the customer blocked their number. IS THIS EVEN LEGAL Even if you've never done a work-from-home job before. It's like a factory & working on production. They will never allow you to send an email or written note to a customer. They ask "why do you need to send an email"? Well, because the customer specifically ASKS you to send them an email. WTH says there's never a reason to NOT close a sale when you've quoted a rate. It's absurd & agents are setup to fail. If you happen to luckily make some sales, then you will be scrutinized as to why you said a instead of b, or should have upsold the cruise with a better cabin. NOTHING IS EVER GOOD ENOUGH...NOTHING. The only people who do well with this organization are the ones who are already working there. DON'T BE SUCKERED IN!!!

    Advice to ManagementAdvice

    HERE'S A NOVEL APPROACH...START WITH HONESTY, both with yourself & with new employees. Stop illegally capturing all your callers' phone numbers, stop treating your new employees like you have no faith in them & expect them to fail. Spend more time placing value on your staff & you might see a decrease in your mind-boggling turnover rates. Correct the job titles & call it what it is...customer service & sales are 2 different things, in the rest of the world outside of WTH. STOP taking on more & more cruiselines as clients until you FIX what you already have.

    Doesn't Recommend
    Disapproves of CEO
  10. 5 people found this helpful  

    Very dishonest company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Altamonte Springs, FL (US)
    Former Employee - Customer Service Representative in Altamonte Springs, FL (US)

    I worked at World Travel Holdings full-time (more than an year)

    Pros

    Call center is full of energy and busy most of the time. Pay is ok and benefits are ok

    Cons

    I read the post about this company being shady and dishonest. I could not agree more. I worked there for over a year and most of the fellow agents were cool, but the team leads and managers are shady. I found most of them did not know what they were doing, but would pretend and lie in a minute. Very disorganized, training offered months before it is ever needed thereby leading to one forgetting most of the info. This company simply lacks honesty, and the majority of managers spend most of their time covering up their mistakes and ego tripping. Horrible place to work unless you enjoy being sneaky and dishonest. The first act of dishonesty that this company perpetrates is in their job posting. They post the job as a customer service rep. position, but in reality it is strictly a sales rep position. Whether you stay or get fired is based strictly on your sales regardless of the quality of the customer service you deliver.

    Advice to ManagementAdvice

    None. The issue is not a dishonest manager, it is dishonest MANAGEMENT. WTH is content operating like they do and do not wish to change.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Lost Cause

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings full-time (more than 3 years)

    Pros

    Great for people who want to work from home and don't need daily contact.

    Cons

    What they say is not true…” Our mission is to deliver a remarkable experience through providing superior quality and service and a passion for having real conversations with our customers.” Nope they want your money. They care much about past customers as they do their employees. They will burn you out and make you work 45 hours consistently just like they make past customers wait for service. They don’t care about tenure or loyalty.

    Advice to ManagementAdvice

    Leadership has nothing to do with seniority or one’s position in the hierarchy of a company. Leadership has nothing to do with titles. LEADERSHIP is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal. ADVISE: Stop running around like monkeys treating employees like slaves and realize everyone is a really person and you actually CARED and LISTENED about your employees they would follow natural. All you do is command. No one the companying is worsening.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

World Travel Holdings Photos

Work at World Travel Holdings? Share Your Experiences

World Travel Holdings

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.