World Travel Holdings

  www.wth.com
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World Travel Holdings Reviews

Updated May 28, 2014
All Employees Current Employees Only

3.2 65 reviews

70% Approve of the CEO

World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin

Brad Tolkin

(46 ratings)

54% of employees recommend this company to a friend

Review Highlights

Pros
  • Working from home is nice, there is a good support structure even though you work from home(in 17 reviews)

  • But seriously, the best reason to work here is perhaps the people(in 3 reviews)


Cons
  • Throw them on the phones for the busy season during the first part of the year and when it slows down they are glad to see you go(in 4 reviews)

  • There's so much this company need to improve on for their call center(in 4 reviews)

10 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    They simply don't care, no constancy and show favoritism only if you're a yes person. Over 10 years, lol who cares!

    CCR (Current Employee) Woburn, MA (US)

    ProsWork from home, travel perks

    ConsThey lie to you and are very shady! They remove you from positions with no reason, no advance warning or if they so desire to give you a reason it's bs. No matter who you go to in management to address concerns, they don't care they all stick together, even in HR. Open door policy doesn't exist! They will find any reason to fire you. People who've worked there for a Centry are treated like they just started yesterday. Dedicated, loyal and hard working employees mean nothing to them. People who have stayed that long only stayed for the travel perks and work from home. I'm one of them. Honestly at this point in my opinion it's not worth my sanity. Every thing most come to end and I feel the end is near. I believe in karma and believe there's a better plan for me.

    Advice to Senior ManagementGROW SOME! Stick up for your employees, look out for them and stop abusing them because of the title you hold, you think you can treat people that way. Give poisonous boss classes and instead of finding everything wrong with agents that are forced to sell vacations or forced to stay in available when most of the time it's highly impossible, investigate the team leads and the CS managers, that's where you need to clean house. Come visit us, email us and ask us how where doing and what issues we have and you will be surprised that while you're sitting on your yacht some where or in some fancy million dollar home. Your management team is taking advantage and mistreating us like slaves! Slavery days are over! We are the reason wth is business!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    It"s all about the bottom line and the owners egos...NOT about the employees

    Anonymous Employee (Current Employee)

    ProsThe best thing is the other employees, though that has changed since most people now work from home...NOT management....the are terrible...UPPER management that is...

    ConsYou name it...unprofessional, no one knows what is really going on, management is a mess, will work employees until they quit or are fired for a simple mistake (or whenever they want new blood in), want to appear as though they are a good company,but the budget is the most important thing.

    Advice to Senior ManagementGet rid of some of the upper management in both cruise and villas. They are shady and only looking out for themselves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Keep looking! There are reasons why the turnover is so high.

    Sales Pro (Former Employee) Pittsburgh, PA (US)

    ProsYou can be promoted if you can endure the schedule, team leads, dubious ads and still act like you are the happiest person in the world.

    ConsAdvertising usually is targeted at those people who want the absolute cheapest cruise, while management creates pressure to maintain the highest results. What suffers is usually the sales peoples earnings. Much of your earnings would be from selling travel insurance and someone who is looking for a $99 three night bargain is not interested in increasing their costs.

    The software program that drives their system is a patched up, decades old relic that should be retired. It will cause you to waste hours of time talking to their tech people to try to get cruises booked, which is time when you would be earning $0. It can be very frustrating, especially when you are trying to end your shift and you end up staying over on your time to try to get things done.

    Their phone system is designed to sort out the incoming calls. People who want longer cruises or international cruises will go to those employees who typically been there the longest and have the best closing rates and insurance sales. It is very hard to generate the necessary level of results that produce the better incoming calls when the phone system channels people looking for a cheap 3 day cruise bargain to your phone. Even if you get to the top levels of performance it is still possible that management will flood the market with a massive amount of emails that are designed to get that super cheap shopper to call in and flood the phone lines which then goes to everyone and will drive everyone's performance down.

    Entry level shoppers can take just as long as a high end cruise shopper and many entry level cruises will pay less than $10 in commission and can actually cost you dollars if it drops you insurance sales to a lower commission percentage. I once worked a 9 hour Saturday, sold $6600 worth of cruises and ended up earning less for the week than when I started working that morning. This was because management did an email blast featuring super cheap cruises. I sold just enough cruises to those buyers that dropped my insurance percentage down and I lost more than I gained. However management made out great. They got me work a Saturday evening, gained $6600 in cruise sales and I still sold some insurance and then they paid me less than zero for the day. Not a bad deal for them and I doubt if that policy will ever change.

    It is a real shame that this company does business this way. I was hired in a group of about 33 sales people, (I believe that over 120 total where hired that fall). Of the 33 I would say that over 30 of them had been experienced middle aged professionals who came to WTH with sales experience and the expectation that they would succeed because they had in the past, me included. When I left 9 months later, there were 7 from that group left and to my knowledge only one was let go. The others decided that a “work from home career in the travel industry” just wasn’t worth it. If you decide to work at World Travel Holdings there is a very high probability that you will not stay. Management really doesn’t care. There company has evolved with a business model where they hire and train a lot of people in the fall. Throw them on the phones for the busy season during the first part of the year and when it slows down they are glad to see you go. In the meantime most new hires will be taking all the calls and work all the worst schedules that the handfuls of their top producers just don’t want. It works for WTH but didn’t for me.

    Advice to Senior ManagementHire some true professional sales and business managers from outside of the industry. Also it wouldn't hurt to try to improve your employee turnover rate. But that would take some new thinking and a lot of work to change the well engrained business model that you currently have. On second thought, just brainwash your managers that having an artificially sticky sweet personality is what sales management is all about.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Hire & Fire

    Anonymous Employee (Former Employee)

    ProsThis seems like a great opportunity to work from home.

    ConsEvery year they hire a lot of Virtual Travel Agents before the busy cruise selling season (November) & fire 99% of them after the cruise selling season is over in (March). You will never make anything above minimum wage--the commissions are completely unreachable & deceptive. I thought they seemed legit because they offered 6 weeks of training but this is not the case. In addition, you will miss most of the training because of constant computer issues while in training and after--another reason commissions are completely unreachable.

    Advice to Senior ManagementGet a Conscious!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Beware of this sweat shop!

    Anonymous Employee (Former Employee)

    ProsYou are able to work from your own home & do not have to spend money on gas or other commuting expenses.

    ConsThis is a HORRIBLE company. The couldn't care less about their employees. It's all about production. If you enjoy the setup of a sweatshop, then maybe this is for you. If you are looking for a job where your time & efforts are valued, you should go elsewhere. They use every excuse in the book NOT to pay commissions. They have their favorites & make no bones about who they are. They have a phone system that is setup so that EVERY INCOMING PHONE CALL shows the telephone number of the caller, even on those where people block their number. They don't want you to tell customers that & threaten you if you do, however, they bank these numbers illegally & use them for their marketing efforts. They pit one employee against another & are condescending in every thing they do. While in training, you will be given a very long list of items to complete in order to be offered a job once training is complete. If you don't finish all the items, then you're fired once training is complete. They never give you enough PAID TIME to do all this so that leaves you to finish it on your own time. Then after you finish it on your own time, they tell you that they don't condone working on your own time. It's a ridiculous cycle that they've created to cover themselves against law suits.

    Advice to Senior ManagementLearn to value new employees if you don't want the high turnover to continue. It could be a good setup, but new employees are setup to fail.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Kind of scammy, horrible values and ethics

    (Former Employee) Orlando, FL (US)

    Prostours of new cruise ships, cruise discounts, the occasional free cruise

    Consmanagement, values and ethics, job security and satisfaction

    Advice to Senior ManagementThis is NOT the position I was expecting in ANY regard, nor was it the kind of people I was hoping to work for. From the top down, everyone was shady. It wasn't cold calling, I'll give them that, but it wasn't your typical call center either. Rules did not apply to everyone, customers or associates. Blatant favoritism was shown in both regards. It was a miserable experience!! My co-workers were LITERALLY on Farmville 85% of the time. VERY lax atmosphere... cursing, vulgar/lewd gestures, and innuendos ran rampant throughout the place!! I was VERY disappointed and disheartened with this experience.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Dissatisfied

    Travel Pro (Current Employee)

    ProsIt is work at home and you are not pressurized to keep taking calls. Get to spend more time to know the customers well.

    ConsIt is sales that drives a perosn crazy. Every few minutes there is an email that boasts of people making 20K in sales. That puts a person off for the rest of the day. For every person tries their best to get that mark but is not always successful and that puts a question in your head ..are you not good enough?
    The schedule is killing. They ask you what schedule you prefer but that is not adhered to.
    They will give you 50hrs a week. It is fine for people who do not have a family, social circle, hobbies.
    When you sell it does not mean you will get that commission. At the end of pay period you will get the higher amount . So it is not your basic +commission.
    In short if you do not sell well you are stuck at $8/hr
    There are too many different products and many more get added each day.
    If you work late shifts then cruise lines and back office is closed so for any help you are on your own .

    Advice to Senior ManagementTry to distribute the commission pattern, and the products sold.
    Do not try to make people "Jack of all trades Master of none"

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    WTH.........Last option for finding work!

    Anonymous Employee (Current Employee) Orlando, FL (US)

    ProsWow, this is a good question cause it don't have much good reasons to work here. In todays economy, it's a great reason to be working here. But seriously, the best reason to work here is perhaps the people. For the most part everyone is really nice and helpful and everyone tries to do their job according to standards. Other than the people there's not a good good reason to work here. As the last review said, this job is good only if you can't find a job anywhere else. It's also an ideal part-time gig for college students. Also being employed by this company you can get travel agent discounts on some stuff such as theme park tickets and hotel stays, etc. Don't expect to be going on cruises all willy nilly....it's a big LIE. Again, the last review was very much on point. Only top execs or the same people gets to go on cruises.

    ConsThere is absolutely no work/life balance at this company. They like to change your schedules without notice as if you don't have a life. Getting time-off or vacation approve is almost IMPOSSIBLE with these people. When you need time off the only option for the most part is to get your shift swapped with another employee and even doing that is hard enough cause most people don't like to give up there days OFF especially if it's a Fri or Sat....All sales agent has to follow a script and if you dont follow it, your penalized for scoring. Sales coaches show you love of course when you make the sales (any sales business do) but when numbers not looking good, they sure will remind you every time "you're not doing your job" The reservation system they use is crap; every day it's always some technical problems that makes the job more frustrating on top of dealing w/ rude customers. There's so much this company need to improve on for their call center. People getting hired are fed lies. They have laid off before in 2007 and 2008 and 2009 probably is not gonna be any differ after the busy season. Again, only if you can't find a job somewhere else, a college student or just looking extra part-time income working here is an option, otherwise STAY AWAY.

    Advice to Senior ManagementStop making changes every quarter. Fix your scheduling system, it need to be more work/life balanced and update your reservation system, IT SUCKS!!. Start appreciating your employees by APPROVING some time/vacation days.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    go here with eyes wide open. this is not a place where most people can go to learn and grow.

    Anonymous Employee (Former Employee) Woburn, MA (US)

    Prosseveral long-time key employess remain. people with good values and concern for others. in spite of current ownership, deep in the DNA of this place lives a concern for people that book their travel with the company. The customer does matter to so many of the people that still work here.

    Consowners look at the world in unique ways...
    there is little expression of vision (i believe there is not one)
    days are long for a few key people that have tremendous work ethic but not so long for a cadre of loafers that always seem to survive the lay-offs. there have been more than 3 of those in as many years....

    Advice to Senior Managementpay attention to the stuff that really matters and get rid of the dead weight that still hangs around there. and for God's sake who needs 2 CEO's . Come on really!

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    WTH needs to take a hard look in the mirror and into the future or they might not be around much longer.

    Withheld (Current Employee) Woburn, MA (US)

    ProsPeople are very nice and personable. Never let it be said that people don't like coming here. I think they just feel that things are not going to get any better.

    ConsComplete lack of vision from Senior Management. You would be hard pressed to find 5 employees (out of hundreds) who know what the company vision is, what direction we are headed in, or how we are going to get there. After several rounds of layoffs over the years, including a recent one in which 15% of the staff was laid off, morale is very low.

    Advice to Senior ManagementSee above comments. You have to do more than just tread water.

    No, I would not recommend this company to a friend

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