Williams-Sonoma Reviews

Updated 24 April, 2015
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4.0
177 Reviews
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
62 Ratings

177 Employee Reviews

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  1. Upsides and downsides depending on who you work with...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Montreal, QC
    Current Employee - Sales Associate in Montreal, QC

    I have been working at Williams-Sonoma part-time (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    All the managers at my store were truly amazing, managers at sister-store weren't as encouraging/flexible, some coworkers are disposed to team-work, amazing discounts to other stores within company, flexible hours, some customers were extremely friendly and enjoyable to work with. Managers try to make your job as easy and enjoyable as possible even with such a bureaucratic head office. Managers often recognize hard work.

    Cons

    Sales goals cause some coworkers to be overly competitive, hypocritical, condescending or simply plain rude towards coworkers. Some coworkers don't be believe in team-spirit and rather increase their personal sales at the expense of good customer service and good relations with coworkers. Corporate policies can be annoying and excessive. Corporate is very cheap (eg: no full-time sales associates, pay per minute if managers let you go home early, etc.) Very little opportunity for growth, hard work does not equal much greater salary.

    Advice to Management

    Invest in loyal employees (more hours, insurance, better pay, etc), avoid being so bureaucratic and inefficient, managers keep up the good work!

  2. Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Stock Associate in Calgary, AB
    Former Employee - Seasonal Stock Associate in Calgary, AB

    I worked at Williams-Sonoma part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty positive work experience! Coworkers were all great and friendly, no shortage of work - pretty busy during the Christmas Season, but that's to be expected.

    Cons

    Not many! I was rescheduled without being informed of the change on one occasion, that's about it. Some might find the Christmas rush stressful but the stock associates who stayed late to catch up on unpacking deliveries were well compensated.

  3. Seasonal Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Service Associate in Oklahoma City, OK (US)
    Former Employee - Seasonal Customer Service Associate in Oklahoma City, OK (US)

    I worked at Williams-Sonoma (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly people, Pay, Team Player Co Workers, They really take care of their customers.

    Cons

    Point system. Be Very Careful and Pay Very Close Attention to Your Points

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  5. Helpful (1)

    Sr-level Corporate Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Employees share the same passion and vision that inspired Chuck Williams to start the company almost 50 years ago.
    - Company is based in San Francisco and has a wonderful story, and a culture that's still rooted in that story. Chuck still pops in now and then and says hello.
    - Four corporate offices located in San Francisco, most of which have beautiful views, art, character, and a good vibe.
    - A "come-as-you-are" work culture. Employees are free to be their whole, unique selves at work and are encouraged to bring their thoughts and ideas to the table.
    - Lean, scrappy teams mean if you have an idea to make things better, go for it.
    - A very high bar for talent. Even when teams are very lean and putting in long hours, people are willing to wait to find the right fit for the team.
    - Intelligent, dedicated, talented, friendly employees that are fun to work with.
    - Employee recognition programs.
    - Generous discount on the entire family of brands. And quarterly sample sales.
    - Internal promotions are common.
    - A lot of tenure at the Director and Executive level.
    - Fantastic products = pride in the company.
    - Financially successful.
    - Executives make it clear that the stores and customers are the heartbeat of the company.
    - Innovation in marketing and design.
    - Management (in my experience) is available, but hands-off. Meaning, you are free to do the job you were hired to do. This always depends on the manager, of course.

    Cons

    - Outdated internal systems and tools. Most processes are very manual.
    - Lack of transparency in how decisions are made, and WHY decisions are made.
    - It seems that some executive leads take action or move forward with directives based out of fear, rather than pushing back, asking why, and having a more strategic approach.
    - Resourcing is very lean and people are stretched to their limit.
    - Total rewards needs an overhaul in order to stay relevant in the San Francisco job market. Benefits are very basic and behind the curve, and don't match the "people first" philosophy that the company projects. It's incredibly difficult to be competitive in this market with the current benefits offering.

    Advice to Management

    Truly put people first. Listen to your employees- especially the new generation that's joining the company - they have great ideas. Don't just encourage individuality, but demand it. Push back when given direction from the executive committee on initiatives that aren't thought through or have a strategy behind them. Be transparent. Hire more people, so employees are able to be proactive and do quality work. Continue to make and sell excellent products. Continue to put design first in the products. Continue to reward great work and promote people from within. Most importantly: say hello to the employees you see in the hallway. Be approachable, friendly, and genuinely interested in the people that make up this great company.

  6. Good team and experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Brooklyn, NY (US)
    Current Contractor - Anonymous Contractor in Brooklyn, NY (US)

    I have been working at Williams-Sonoma as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of knowledgeable people within each department who are always willing to help out when they can or when time permits. Great company culture, the focus on products that are sourced locally, that are fair trade, and partnering with companies that have good labor practices is something I felt good to be apart of.

    Cons

    At times, micromanagement can be an issue that interferes with getting work done although that depends on the department and not a reflection on the company as a whole.

  7. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun atmosphere, really great store manager and assistant store manager.

    Cons

    The hourly wage is pretty low, but the discount is great. I guess you just work to shop!

    Advice to Management

    Make sure to provide the little 15 min break for everyone.

  8. Fast Paced for Seasonal but Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate in Thousand Oaks, CA (US)
    Current Employee - Seasonal Sales Associate in Thousand Oaks, CA (US)

    I have been working at Williams-Sonoma

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun and fast paced for the most part and my mangers were always willing to teach

    Cons

    No cons at all

  9. Helpful (1)

    Get to work in a fun environment for a great brand that sells high quality product. Focus on teamwork.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Planner in San Francisco, CA (US)
    Current Employee - Inventory Planner in San Francisco, CA (US)

    I have been working at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the people I work with. Proud of the brand. Beautiful stores, product, and marketing.

    Cons

    Systems, efficiencies around process, calender, salary.

    Advice to Management

    Make salaries more competitive to attract top talent. Push for more training, development, and promotions.

  10. As a seasonal employee, I quickly learned how to provide great customer service in a high stress environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Seattle, WA (US)
    Former Employee - Seasonal Sales Associate in Seattle, WA (US)

    I worked at Williams-Sonoma part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great discounts on products and experience in using products when making store samples.

    Cons

    Seasonal employees are not well trained, making it hard to effectively sell products.

  11. It's good for a large company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Employee in San Francisco, CA (US)
    Former Employee - IT Employee in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The discount
    Pretty stress-free
    Amazingly stays pretty current on technology

    Cons

    Slow
    The quality of some of the tech staff is below-average

    Advice to Management

    None, just sell those goods

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