Waste Management

  www.wm.com
  www.wm.com

Waste Management Reviews

Updated 21 November, 2014
Updated 21 November, 2014
497 Reviews
2.7
497 Reviews
Rating Trends

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Approve of CEO
Waste Management President, CEO & Director David P. Steiner
David P. Steiner
300 Ratings

Review Highlights

Pros
  • Good pay, really friendly work place environment, growth potential (in 37 reviews)

  • Good benefits / annual bonus (if at all paid) (in 35 reviews)


Cons
  • Long hours management don't care for you just be at work av (in 18 reviews)

  • Central Dispatch & customer service do not have the ability to address customer's needs (in 17 reviews)

More Highlights

121 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Manager in Coquitlam, BC
    Former Employee - Inside Account Manager in Coquitlam, BC

    I worked at Waste Management full-time (more than 8 years)

    Pros

    Great Benefits program for self and family

    Cons

    Stressfull, micro managed, for a salary position, the expected work day is 9 Hrs

    Advice to ManagementAdvice

    Trust & listen to employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Customer Experience Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ (US)
    Former Employee - Anonymous Employee in Phoenix, AZ (US)

    I worked at Waste Management full-time (more than 5 years)

    Pros

    Great people, management had an open door policy

    Cons

    Too much work for the staff to truly be as effective as possible. Supported other market areas out of the center in Phoenix. Too many different processes in different states. The customer experience team was sometimes overwhelmed with the work load, and the sales and management in the area they were supporting made changes to process on a regular basis and in most cases did not advise the reps or management of the process chnage until a problem with an account occurred.Too many people making decisions.

    Advice to ManagementAdvice

    Listen to the reps and supervisors doing the job to support your operations. They are part of the team, and your communication and support are critical

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good company overall, plenty of micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Boston, MA (US)
    Former Employee - Sales in Boston, MA (US)

    I worked at Waste Management full-time (more than an year)

    Pros

    Good company, processes are very well thought out, very nice people to work with.

    Cons

    Too much micromanagement, they seem to be out of touch with local competition. This may be a function of being a "Large Blue Chip" in a land of mom-and-pops.

    Advice to ManagementAdvice

    Split the company, spin off the landfills, the residential collections and let the commercial collections run its course.

    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Lots of unfulfilled promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Phoenix, AZ (US)
    Former Employee - Customer Service in Phoenix, AZ (US)

    I worked at Waste Management full-time (more than 3 years)

    Pros

    awesome coworkers, great benefits- one of the best anywhere. Great place for people entering the workforce and looking to advance into different divisions.

    Cons

    Too many layoffs and restructuring initiatives. Not a lot of good project management as the company consistently changes direction after investing tons of money and time only to scrap the program.

    Advice to ManagementAdvice

    Deliver on your promises. Invest more time and money into employee development and training.

    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Decent place to work - great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX (US)
    Former Employee - Anonymous Employee in Houston, TX (US)

    I worked at Waste Management full-time (more than 3 years)

    Pros

    Innovative waste solutions. Cool place to work.

    Cons

    A lot of talk... The leadership team fulfills the definition of insanity: does the same things over and over while expecting different outcomes. Leadership team is too tactical - not enough planning before reacting and implementing.

    Advice to ManagementAdvice

    SLT should work together more to include additional levels of leaders. Your should practice what you preach. The culture and values of the company would be awesome if the SLT created a zero tolerance for violations. Instead, the SLT looks the other way allowing problems to fester without addressing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waste Management

    Pros

    good people to work with

    Cons

    bad management always scared for your job

    Recommends
  8. 3 people found this helpful  

    WM is a great compay overall, but requires much needed improvement in its infrastructure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Houston, TX (US)
    Current Employee - Finance in Houston, TX (US)

    I have been working at Waste Management full-time

    Pros

    -It is a melting pot of great people who work well under pressure.
    -The company is constanyly growing, whether it be organically or through acquisitions.
    - WM has a variety of employee benefit programs that provide assistance both in and out of the workplace.

    Cons

    -There is a large disconnect between the Corporate office and the day to day operation teams.
    -Have significant cost cutting initiatives that eliminate key functions, yet continue spending capital on superfluous projects.

    Advice to ManagementAdvice

    Please stop and take a moment to ensure you have a good handle on your core businesses and spend before another restructuring attempt. Take care of your remaining employees, because their efforts are what keep the lights on.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Operations Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waste Management full-time (more than an year)

    Pros

    Good pay, lots of overtime, causal environment (clothing) and generally nice, hardworking drivers and team. Very stressful and you'll never be bored. Everyday is a deadline and you'll interact/interface with some many different vendors and experiences that will serve you well in the company or in any future career.

    Cons

    Management. Too much responsibility for a position that, unless you intend on being there for 5+ years, you'll never do anything else. Very cut throat environment and nobody has anybody's back.

    Advice to ManagementAdvice

    No advise. Apparently the current culture works.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Was told "don't work for Waste Management"; you will get laid off for sure. They where right...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Houston, TX (US)
    Former Employee - Engineer in Houston, TX (US)

    I worked at Waste Management full-time (less than an year)

    Pros

    Great salary, great benefits, great people to work with!

    Cons

    Too many layoffs!!!! No ones job is safe there; which is unfortunate. PLEASE TAKE NOTE: if happen to get hired to work in the corporate office downtown Houston, always keep your eyes open for jobs elsewhere because when the layoffs come... and they have every year for the past 3 or 4, they will be ruthless and many!!!
    t
    Spoke with a current employee who said they asked one of the VP's when the last round of layoffs would be. They told them "They will NEVER be done laying off ever year". Always cutting staff to satisfy stock holders.

    ONce again, if hired, keep looking until you find something stable because, unfortunately Waste Management isn't any longer! : (

    Advice to ManagementAdvice

    Consider the needs of each department before just issuing so many heads to cut based on how much so many heads will save a curtain amount of money. In the long run... more business plus less employees equals a decrease in customer service. Which equates to less customers... then another round of layoffs and the cycle continues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Waste Management Response

    Oct 15, 2014Talent Acquisition

    This isn't what we like to hear, and appreciate you sharing this feedback. We want the chance to improve across our enterprise. If you have an ethics or integrity concern, you can make an anonymous ... More

  11. 1 person found this helpful  

    Inside Commercial Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Commercial Representative in Leesburg, FL (US)
    Current Employee - Inside Commercial Representative in Leesburg, FL (US)

    I have been working at Waste Management full-time (more than an year)

    Pros

    Good pay
    Good coworkers
    Semi-decent management
    Benefits
    Average PTO

    Cons

    Bad hours (had to work weekends sometimes)
    Too corporate of an environment, even considering it was just a call center
    Consolidated every location, so lost jobs
    Not much room for improvement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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