UniFirst Reviews

Updated 21 April, 2015
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UniFirst Chairman, President, and CEO Ronald D. Croatti
Ronald D. Croatti
43 Ratings

75 Employee Reviews

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  1. Helpful (1)

    A lot of Broken Promises in the Vancouver BC area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSR in Langley, BC
    Former Employee - RSR in Langley, BC

    I worked at UniFirst full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are ok, Pretty standard for a company of this size. The other employees in all departments were really nice and patient.

    Cons

    Where to Begin... I was hired as a RSR due to my background in running a route and I have sales experience. The base salary to start is 37K, which they make very apparent that this is your starting point and that they have a few RSR's that make 70k+ per year with commissions. What they don't tell you or make very clear is that you will be covering for RSR's for holiday relief and sick days, but that it shouldn't take long to get your own route which gives you the opportunity to make commissions. i met guys that had been there for over a year and were still waiting for a route. After a couple of weeks I started noticing guys that were quitting, now these guys had maybe been there for a month or 2, but needless to say It should have raised some red flags. I thought maybe they couldn't handle the early mornings or the physical aspect of the job. Once I was fully trained on someones route I ran it for 2 weeks while he was away on vacation, I started to closely watch some of the guys that had there own routes and had worked there for a few years. I noticed that I was leaving the branch in my truck at about 4;30ish AM and so were they and when I was getting back at about 3-3:30ish PM a lot of these same guys were also getting back. I started to ask some of these guys what they made last year. On avg it was 45-50K per year. But wait, did you do the Math? These guys were pulling 11-12 hr days busting their hump... for what? no overtime that's for sure. After some thought I quit. how was I going to have the energy to try and upsell a client for some crappy commission, when all I wanted to do was get through the day and get home so I could get to bed early for my 345am alarm. The Supervisors were ok, they tried to help as much as they could, but unfortunately they were having to go out and run routes as well due to the high turn-over rate.

    Advice to Management

    Management has to work on the extremely HIGH turnover rate, if that means paying guys OT or increasing salaries then do it. Not fair to Customers either.

  2. Helpful (2)

    Territory Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UniFirst

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Base Pay of $700/week. Paid weekly

    Cons

    Grab your popcorn and Soda for this review folks

    M-I-C-R-O-M-A-N-A-G-E-D on every thing you do. I've worked in sales for over 15 years. I have NEVER seen so much micromanagement in my entire life. NEVER!

    Management is completely anal about controlling every minute that you are "on the clock"

    The last week I was there I had decided to start documenting exactly what time I got there and what time I left by snapping a picture of my monitor screen to prove where I was. They have no time clock as a "salesman" so if a manager accuses you of leaving early or coming in late it happened because he said it. It is pretty damn childish to accuse your staff of things when you yourself don't even know the truth. Sure enough the day I had enough I was accused of coming in at 7:34AM (4 minutes late) and I argued that I was in fact early (7:20AM) but in the conference room doing what he had told me to do first thing that morning from the evening before.
    You will be treated as if you are a unruly teenager, always having to defend your position, account for where you were and what you were doing.

    I'm in my 40's and have never quit a job without having something else lined out. This was my first time doing so. It was that bad.

    The training that they talk so highly about is completely backwards. The first thing you will do is "ride on the route" seeing what the deliver guys do, which is the last thing of the entire uniform,mats, rugs, towels, etc... process. They then work backwards to the beginning to show you how the garments are cleaned.

    The NHSE book that they give you to fill out is also useless. You spend so much time filling in questions that are in no way tied to anything they do.

    Here is the real kicker...... This company deals in comfort mats and in the training it talks about how back problems from standing account for 31% of all work comp claims and how hours and hours of lost time do to standing long hours on concrete attribute to those problems..... Guess what, they do not have a single mat in the plant for any of the ladies that stand 8 hours a day folding, pressing, hanging clothes in one spot all day. NONE! This company does NOT practice what they preach at all.

    Things to question when being hired:

    They tell you that you are getting $700/week (could be different in other locations) PLUS $160/week in car allowance. Nope not really.
    They make it sound as you automatically get that amount but it is all based on mileage driven. That wasn't represented that way at all. Here again is a real kicker.... If you drive more miles than the $160 covers; they will NOT pay you any more.

    Ask questions about the dress code: When hired I was told to wear a tie on Mondays. I didn't wear a tie on a Tuesday and got chewed out about it. I asked for clarification on the dress code and his reply was do we need to get HR involved? I mentioned that the others do not wear ties during the week and it was brought up that "When you sell $134 a week you can too"

    Translation there is that not everyone is treated the same.

    Recommendation: ask as many questions as possible, notate it, and clarify if there is any doubts at all. You will need that documentation to defend yourself.

    Speaking of documentation...... I have got picture after picture and video as well of them NOT doing what they preach. If there were any way to attach vids and pics I would prove every little thing I am typing. would click "record" on my phone anytime in went into the managers office and lay my phone on his desk to catch the lies.

    Speaking of lies...... They make up things like "A customer called and complained about...." to make you do something. Instead of being a man and just saying "this is how it is" deal with it they take the coward route and blame it on something they know can't be proven.

    I know I am sounding like a raving lunatic, but I left another good paying job to take this nightmare of a job.

    If you like having the micromanagement to get through your day, you will flourish here. One thing I do know is that they have a HUGE turnover rate at the sales position. In the last four years they had a 80 person turnover in a six person sales department.
    They continuously take applications and interview people because they know that they can't keep QUALITY sales persons the way they manage.

    Unifirst was featured on "Undercover Boss" Take notice that not a single sales person was on the show and that's for good reason. All their sales people are constantly looking for something else while employed there.

    Advice to Management

    Good God, leave the sales people to do what you hired them to do. They sold themselves to you in the interviews, let them sell the customer the same way. There is no need to have a report for a report. The amount of reports and logging where they are at every second as well as answering e-mails, texts, and calls from management 10-15 times a day actually takes away from production. Let them sell, they are professionals.

  3. Learned a lot about how to problem solve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR (US)
    Former Employee - Customer Service Representative in Portland, OR (US)

    I worked at UniFirst

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The office culture is great. People are easy to get along with.

    Cons

    Leadership is seriously lacking. Training is a joke. Scandals are the life blood of this company.

    Advice to Management

    Do the right thing the first time and you won't have to worry about putting out so many fires later.

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  5. Helpful (1)

    Why walmart is better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lebanon, NH (US)
    Current Employee - Anonymous Employee in Lebanon, NH (US)

    I have been working at UniFirst

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    just trying to make things better...........

    Cons

    This company should have one undercover boss in its facilities in nh vs its newer shops in the south. Shops are ran like sweatshops supervisors are required to work 30 plus hrs of overtime for free so this makes this company great to work for as a salary employee. Company claims to be about family but the GM doesn't care one bit about anyone but his self. To be a company in the north the low pay for supervisors and employees is dismal walmart pays better. Management looks at employees as if they get a winter out of the dock crew that works three times more hours as anyone else in the company then they can replace them if they quit GM treats his staff with such disrespect that if he worked for any other company he would be asked to resign but yet home office looks at him like a great boss. I would not recommend this company to anyone.

    Advice to Management

    Treat supervisors with the same respect you want for yourself as well as the employees that do your work. Staff and pay like you want to keep employees do not treat them as temp staff if thats what you want then hire temp staff so as to not waste time training them. If unifirst is a family business and cares about employees family then they need to see their families ive never worked for a company that caters to their driver like newborn babies that do nothing more that get into their truck and drive come back leave their truck in a mess and go home with no respect for the guys who make sure they have what they need for their job.

  6. Temporary job until you can fins something better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Stockton, CA (US)
    Former Employee - Sales in Stockton, CA (US)

    I worked at UniFirst full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    None. Just a job to have until a real one came along.

    Cons

    Too many. Hard to be successful when you can't sell to customers because of contracts they are under.

  7. Helpful (1)

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Stockton, CA (US)
    Current Employee - Sales Representative in Stockton, CA (US)

    I have been working at UniFirst

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    None that I can say at this time

    Cons

    Make sure sales rep know how to wright a contract

    Advice to Management

    Make sure you hire right sale manager

  8. Helpful (2)

    UnSatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Consultant in Philadelphia, PA (US)
    Former Employee - Senior Sales Consultant in Philadelphia, PA (US)

    I worked at UniFirst

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Salary, self scheduling , co workers

    Cons

    Managemnet always being talked down to and constant pressure

    Advice to Management

    Stop being such a micromanager

  9. the only success in this company is to higher ups...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Jacksonville, FL (US)
    Former Employee - Outside Sales Representative in Jacksonville, FL (US)

    I worked at UniFirst

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    pay check... weekends off.. sort of.. always paperwork to do... insane amounts of paperwork..

    Cons

    impossible to succeed in this company in the sales dept.
    Service is a joke it is never their fault no matter what happens it is the salespersons fault.
    Services loses many of the customers sales works so hard to get and then sales commission is taken back!!!!!!!!!!!!!!!!!
    They hold their customers feet to the fire.
    They lie to their customers willingly and often and still hold their feet to the fire.
    They care about one thing and it is not the happiness of their employees or the satisfaction of their customers... it is the bottom line and only the bottom line.
    I was in the sales dept and in the time I was there(a little over a year they turned over everybody in the sales dept except 2 salesman and the gm. Even the managers quit because they hated it too!!!! also in that time frame even our most experienced and best rep was not at quota... and what is up with being able to bonus before you hit quota. Quota should be a obtainable number and bonus should be a little beyond that. the
    the whole idea is to make sales managers and sales people work very, very, very hard and only the higher ups enjoy the spoils...
    awful experience. They would say you are on behind on quota and then not offer anything but corporate fodder as to how to get back on track... and anytime they actually had a good manager they were gone in under a year.... a good manager would never stay with this company because it is impossible for them to succeed. They know they have to turn over their whole sales staff every two years and that sales people will not succedd but they still get mad pain when this happens. and they are put thru a heinous amount of incredibly stupid training...
    I am only thankful we were not close to corp office in Mass I can only imagine how much fun that would be!!!!!!!
    absolutely set up to fail!!!!
    they also have to rescue their paperwork process from the 1960's.. what a cluster the paperwork process is.. you have to write the customers name and address on like 20 different forms!!!! ridiculous and yet another reason a sales person just can not succeed!!!!!! no way!!!

    Advice to Management

    help your sales force succeed. or at very least if you are going to take the stance that they are very expendable do make them bend over backwards to get the job and then put them thru that stupid so called training program!!!! Revisit the whole bonus/quota system it is the dumbest thing I have ever scene. Once you get done training and get in the field for a few months you realize you will never, ever hit the quota...

  10. Helpful (3)

    This company is terrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Service Supervisor in Durham, NC (US)
    Former Employee - District Service Supervisor in Durham, NC (US)

    I worked at UniFirst

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good pay, bad management will leave you in a bind I have nothing good to say about this company. I really do not appreciate this company's screwing me over.

    Cons

    They hire 15 people and then fire at least 13 of them.. They don't reason with you, tell you what your doing wrong. They have employees talk to management behind your back. I strongly do not recommend working here. They fired me one afternoon on a weekend said that I wasn't learning quick enough and I was working to fast. The guy I was riding with called himself a christain but threatened to leave me in a city I 2 hrs away from Durham because I wasnt "working fast enough".
    They made me do a cash in and didn't help me, then got made because I didn't learn what I was doing the first time I done it. I do not like this place I will never ever work for them or do business with them in the future, they have left me in a bind. That's not caring about your employees that's being but holes. They try to pull you in with good pay but it's nit worth the hard ship you will get after they fire you.

    Advice to Management

    Words can not describe how much hard ship I have been through sense this business has laid me off.

  11. Helpful (1)

    It had potential but management was terrible and HR was a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Analyst in Owensboro, KY (US)
    Former Employee - Inventory Analyst in Owensboro, KY (US)

    I worked at UniFirst full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits weren't bad, the job really wasn't that bad.(if they would just let you do it ). The hours were good

    Cons

    Management wouldn't listen, its the type of place that unless it was their idea then it wasn't a good one... There were multiple times when the right answer was turned down because "we don't want to hear that" ... The plant in Owensboro needs to be expanded no if and or buts about it, but the VP has been quoted as saying that will never happen while he is still working there... I say fire him and let the business grow ! Its this old school thinking that is the worst part of the company.

    Advice to Management

    Get out of the 80s this is the age of collaboration not "one to rule them all" ... You are no better then the people you hire, start treating them like humans instead of numbers.

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