UniFirst
3.2 of 5 179 reviews
www.unifirst.com Wilmington, MA 5000+ Employees

UniFirst Reviews

Updated Apr 22, 2014
All Employees Current Employees Only

3.2 178 reviews

                             

74% Approve of the CEO

UniFirst Chairman, President, and CEO Ronald D. Croatti

Ronald D. Croatti

(138 ratings)

57% of employees recommend this company to a friend
41 Employee Reviews Back to all reviews
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A lot of Broken Promises in the Vancouver BC area

RSR (Former Employee)
Langley, BC

I worked at UniFirst full-time for less than a year

ProsBenefits are ok, Pretty standard for a company of this size. The other employees in all departments were really nice and patient.

ConsWhere to Begin... I was hired as a RSR due to my background in running a route and I have sales experience. The base salary to start is 37K, which they make very apparent that this is your starting point and that they have a few RSR's that make 70k+ per year with commissions. What they don't tell you or make very clear is that you will be covering for RSR's for holiday relief and sick days, but that it shouldn't take long to get your own route which gives you the opportunity to make commissions. i met guys that had been there for over a year and were still waiting for a route. After a couple of weeks I started noticing guys that were quitting, now these guys had maybe been there for a month or 2, but needless to say It should have raised some red flags. I thought maybe they couldn't handle the early mornings or the physical aspect of the job. Once I was fully trained on someones route I ran it for 2 weeks while he was away on vacation, I started to closely watch some of the guys that had there own routes and had worked there for a few years. I noticed that I was leaving the branch in my truck at about 4;30ish AM and so were they and when I was getting back at about 3-3:30ish PM a lot of these same guys were also getting back. I started to ask some of these guys what they made last year. On avg it was 45-50K per year. But wait, did you do the Math? These guys were pulling 11-12 hr days busting their hump... for what? no overtime that's for sure. After some thought I quit. how was I going to have the energy to try and upsell a client for some crappy commission, when all I wanted to do was get through the day and get home so I could get to bed early for my 345am alarm. The Supervisors were ok, they tried to help as much as they could, but unfortunately they were having to go out and run routes as well due to the high turn-over rate.

Advice to Senior ManagementManagement has to work on the extremely HIGH turnover rate, if that means paying guys OT or increasing salaries then do it. Not fair to Customers either.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Definition of Micromanaged sales force

Outside Sales Representative (Former Employee)

I worked at UniFirst full-time for less than a year

ProsFreedom to plan your own day.

Cons-Phone bock was the most useless "tool". Through off your entire day and really unproductive in setting appointments.
-Sales executives have the worst plan I've ever seen, basically want you to make fake appointments so their numbers look good.
-You are threatened by corporate on a weekly basis by not having enough CNA's which they know are fake.
-Corporate says you are paid to uphold the database, which means you are expendable at any time
-They monitor your activities so close any gaps need to be explained but you were actually presenting and closing a customer, they wanted activities.
-Vidcons are the biggest waste of time
-Every report contradicts one another, there are a million reports
-They want you to do all your work on your own time, but tell you your not paid for you time but your database

Advice to Senior ManagementSTOP Micromanaging people, CNA forms are the worst sales form I've ever seen.

I did really enjoy the people I worked with, Corporate ruined any positive experience I had.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not a Culture for success

Sales Representative (Current Employee)
Winchester, VA (US)

I have been working at UniFirst full-time for less than a year

ProsTraining process is a good one.

ConsManagement doesn't know how to manage people, They all manage activity, hoping they can create successful clones if they all duplicate successful activity.

Advice to Senior ManagementLearn to manage people and realize this truth, successful people will always have successful traits and activities. BUT if you teach the who, what, where and when of the narrative, it does not guarantee a success. When you teach and they learn the who, what, where, when and WHY of the narrative you have opened the door for success. Number crunching doesn't achieve any of this.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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No work life Balance

Route Sales Representative (Former Employee)
Marysville, WA (US)

I worked at UniFirst full-time for more than a year

ProsThe more you work the more you will get paid. You can make some serious money at this company.

ConsThe management has no interest in you on a personal level. they only care about the money you bring in. They are not willing to work to create and even work life balance.

Advice to Senior ManagementBranch Managers need to hold their District Service Manager'/s accountable for their employees time. DSM's waste alot of peoples time thinking they are more important.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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They are very raceist. I was called by many racial slurs that was not my name. Would not advise my worst enemy.

Sales Representative (Former Employee)
Houston, TX (US)

I worked at UniFirst full-time for more than a year

ProsIf you like racism this company is for you

Consthey are a very unethical company.

Advice to Senior ManagementGet out of the 60's

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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UniFirst Sales Support Social Media Supervisor responded to this review

Mar 18, 2014

Hello, I am terribly sorry to hear about your experience at UniFirst. It is very uncharacteristic of the organization and is not tolerated. I was wondering if you were able to have a conversation ... More

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1 person found this helpful  

micromanaged

Outside Sales Representative (Current Employee)
Bossier City, LA (US)

I have been working at UniFirst full-time for more than a year

ProsCoworkers, and the job itself is great.

ConsManagement needs training in management. The service is terrible at this branch and the reputation is well known.

Advice to Senior ManagementTreat people equal. It's ok to like some more than others but at least at work treat them equal. Also teach them product knowledge. 5 weeks of teaching them how to say "How does that make you feel" is ridiculous, and 1 more thing...quit cussing at them at meetings. How unprofessional is that? What kind of moral do you expect talking to people like that !? Hopefully all branches aren't like this one. I find that hard to believe.

No, I would not recommend this company to a friend

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This is a poorly run company

Sales Representative (Former Employee)
Dothan, AL (US)

I worked at UniFirst full-time for less than a year

ProsThe company training is probably the strong things that the company has going. It does a ok job in preparing you for the field

ConsTheir approach to attracting new customer is to promise the world than we will screw them. The contract is nicely written for UniFirst to take advantage of customers. However, Unifirst is no difference than other companies in this industry.

Advice to Senior ManagementThe location of where I worked has MAJOR problems in local management and regional sales manager. There has been numerous sales representatives pass through there that stayed less than a year on the job. The blame is always placed on the representative. It is pretty easy to conclude that the management skills are poor. The regional sales manager is over his head and lacks skills to manage. But, he does a good job kissing upper management rears. It is time for changes at this particular location

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Company and management has major problems

Anonymous Employee (Former Employee)

I worked at UniFirst full-time for less than a year

ProsWhere do I start. How about there are none

ConsPoor leadership, lousy regional sales manager, no concept of customer service,

Advice to Senior ManagementUpper management needs to examine why this location can't keep sales rep. Hint-regional sales manager, and facility manager

No, I would not recommend this company to a friend

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Terrible for sales professionals

Territory Sales Manager (Former Employee)
Northeast, NY (US)

I worked at UniFirst full-time for more than a year

Prosnot many to list here

Consno support from management, antiquated everything including reporting tools and systems, churn for drivers who basically account for your sales is unreal. You're basically f'd if you work here.

Advice to Senior Managementstep into the year 2013 or at least 2000. Pay your sales people. Don't make them wait 13 weeks after install for a driver to drop the ball 10 times and lose accounts and lose your hard earned sales. Too much to write. But first, paper forms for orders in triplicate? Nothing at this company is electronic.

No, I would not recommend this company to a friend

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No support, feedback, planning or direction

Anonymous Employee (Current Employee)

I have been working at UniFirst full-time for more than a year

ProsDecent corporate philosophy, quality products and service

ConsOverworked local management, no support for sales staff, poor technology

Advice to Senior ManagementGet on the same page.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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UniFirst – Why Work for Us?

UniFirst is one of North America's largest workwear and textile services companies. We rent, lease, and sell uniforms, protective clothing, custom corporate workwear, floorcare, and other facility services products to… Full Overview

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