TripAdvisor

  www.tripadvisor.com
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TripAdvisor Reviews

Updated Jul 11, 2014
All Employees Current Employees Only

3.8 177 reviews

86% Approve of the CEO

TripAdvisor President and CEO Stephen Kaufer

Stephen Kaufer

(140 ratings)

74% of employees recommend this company to a friend

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 14 reviews)

  • benefits are good, free lunch, outting, etc (in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable (in 7 reviews)

More Highlights
16 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    13 people found this helpful  

    DON'T BE FOOLED - TRIPADVISOR HAS A DARK SIDE!

    Sales (Current Employee) Newton, MA (US)

    ProsA lot of down-to-earth nice employees to work with...you can make some great friends here. The company will give you some cool swag every now and then and some fun work outings to keep you happy. The benefits are also very good.

    ConsSales is a complete disaster due to extraordinarily poor management. It's pretty bad when 50% of a sales team leaves in one month (and more to go soon) because of 2 people. A complete mass exodus is going on here! The majority of the junior and senior team are trying to move internally or leave the company all together. Goals are extremely inflated so that it is impossible to collect monthly commission. The big heads simply do not want to share revenue with the little people. Work goes unappreciated.

    The structure of the account model is a mess. Territories were taking away...moving to an automated system which has been broken since January. The Speed Wins culture is a joke...it only means that they launch systems without thoroughly checking...resulting in larger messes and more fires to put out that before.

    Managers have a closed-door policy. They only know your name when you are making money. The second you have a bad month...don't expect a hello in the hallway.

    There is zero upward mobility based on merit. If you suck up to the managers then you will be ok...but if that isn't your style then you are out of luck. You can be a top performer but if the boss doesn't like you for whatever reason than you will rot on your desk for years to come.

    So to recap - no organization, terrible leadership, no upward mobility, no commission...and some of the worst base salaries compared to other tech companies from within the industry. It's a great name on the resume but honestly not worth the headache and depression you will get. Also to put the cherry on the top - HR is corrupt and in cahoots with management, so if you every have a serious problem with your manager...don't bother going to HR.

    Advice to Senior ManagementOpen your doors and start listening to your employees! Don't promote employees just because you like drinking the same beer with them. Don't talk about employees to your other employees...be professional! Don't be a coward and hide in your office when the entire team is suffering without commission pay and a broken lead model. Promote from within for once (this rarely happens)! Go to some management classes instead of thinking that you already know everything. Management is using tactics from 1952. They like to answer your questions with another question to avoid addressing your concern. Wake up and change!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    speed wins, employees lose

    Anonymous Employee (Current Employee)

    ProsGood benefits, some ability to telecommute

    ConsSo much focus is put on making things fast, there's little to no focus on making things good. Quality suffers and employees, especially non-engineers, get micro-managed to the point where the output goals are nearly impossible to achieve. The sales department drives too much of the agenda, and given the valuation of this company, the pay is not great.

    Advice to Senior ManagementThink hard about how important it is to make things fast. Eventually, if the quality continues to suffer, customers won't care. The review system is too easy to manipulate, and better models are beginning to emerge that will make TripAdvisor obsolete.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    not good enough

    Anonymous Employee (Former Employee) Newton, MA (US)

    Prosit provides convenience for employees because it offers lunch 3 days a week. And other company wide benefits are good.

    Consthe team started to get messy since a management restructure last July. A guy came in and became VP of this global team. He's quite biased and unprofessional. He brought a group of his people to combine to this global team. and he only valued those who he worked with for a long time. He didn't and never respected others' ideas and efforts and hard work. I am so so glad that I made the decision to leave there because I felt that I wouldn't have any career advancement if I stayed for 1 more day/month/year. Besides, people on this team kept leaving, mostly in newton location. people on London and Singapore side both complain communication issues a lot.

    Advice to Senior Managementgo to some online/ffline management classes to learn to be more professional.

    No, I would not recommend this company to a friend

    TripAdvisor Response

    Jan 23, 2014Global Manager, Talent Acquisition

    Thanks for your feedback. As we continue to grow, we know that sometimes transitions like this can be challenging for existing team members. And, we welcome feedback to help us better manage similar ... More

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • No Opinion of CEO

    10 people found this helpful  

    a really unpleasant place to work

    Anonymous Employee (Current Employee)

    Prosbright people, good benefits and perks, free lunches, games, fairly relaxed atmosphere

    Consterrible middle and upper management - elitist, rule by fear
    poor communication
    blame is the name of the game
    unprofessional HR - nothing is confidential
    morale is very low and declining still
    favouritism is obvious and shameless
    too much middle management
    the reality of TripAdvisor as described in the interview process is not what you get once you're in
    If you are an engineer at TripAdvisor you're gold, if not, be prepared to update your resume/CV soon
    Quickly becoming a corporate culture with all the negative implications that implies

    Advice to Senior ManagementLess arrogance is needed, stop rewarding or ignoring bad behaviour. Take time to understand who is in your management team and ask if they are really adding any value - or actually doing anything at all, for that matter. Speed Wins is not a healthy motto for ALL departments. People are leaving in droves for a reason - perhaps you should look into why?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    No Consistency

    Human Resources (Current Employee) Newton, MA (US)

    ProsGreat product, lots of interesting projects
    Company in acquisition mode, exciting new additions to portfolio
    Free snacks and drinks, free beer

    ConsConsistency-no consistency regarding promotions, its a who you know environment
    The chosen ones at the VP level get to take paid sabbaticals while everyone else is working at night and on the weekends
    HR continues to be a non value add entity and it seems nobody in HR works a 40 hour workweek, some don't work on Fridays all year long.

    Advice to Senior ManagementCreate a more all for one, one for all atmosphere.
    Eliminate the sabbaticals for the VP's, or create a program where everyone gets one after 5 years or something

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    8 people found this helpful  

    The Communications department is a mess

    PR Manager (Former Employee)

    Pros- Well known brand
    - Good employee perks, e.g. $250 yearly personal travel stipend

    Cons- Leadership is not focused on coaching, developing career paths, or skill building
    - Environment can be stressful
    - Everyone does administrative work - "all hands on deck"
    - Coordinating over global time zones is difficult and often it takes days/weeks to receive an answer to a simple request
    - Projects require several levels of red tape, approvals, edits. The "Speed Wins" mentality does not ring true here
    - PR department has suffered a retention problem - 5 employees resigned in 12 months

    Advice to Senior ManagementHire a VP in the U.S. who has strong management experience and can be accessible to the team. Someone who can LEAD, not just execute. Hiring a new junior PR assistant to offload some of the administrative work wouldn't be a bad idea either.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

    10 people found this helpful  

    Disappointing

    Anonymous Employee (Current Employee) Newton, MA (US)

    ProsStarted when part of Expedia. I loved the benefits and perks. We lost some perks when spinning off from Expedia. When I started, the company was smaller, teams were about 1/3 of the size they are now and I felt as though the treated their employees like gold....with mediocre pay but awesome bonus structure. Snacks, lunches, outings etc are great...but not enough to create career satisfaction.

    ConsVery poor management and very top heavy. "Lead by example" is not something practiced here. Nothing is confidential with your manager or HR. Teams are heavily micro-managed. Individuals who are successful in their positions are encouraged to stay in their position. Management is incredibly short sighted thinking you're best for the company at status quo instead of grooming you for greater things. They have lost many talented people due to this practice. Poor performers are consistently promoted due to "friendships" they have with senior management. That being said, promotion from within is incredibly limited especially when considering upward mobility within your own team. Morale is incredibly low. Annual raises are below industry standards and below cost of living adjustments.

    Advice to Senior ManagementClean house. The idea that you can find better outside the company for positions instead of within your own 4 walls is shortsighted. No one responds to the confidential surveys honestly. My team is "coached" on how to respond...on every survey you send out. Have employees review their managers and their manager's managers in the way they review themselves. Confidentially; and not TA confidentially but truly confidentially.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    2 people found this helpful  

    London office better than Newton

    N/A (Current Employee) London, England (UK)

    ProsSoho Square location with roof terrace
    Social committee who try to get engagement amongst people
    Multi-cultural staff
    Great product in marketplace

    ConsNewton power struggle to maintain control across a 'global company'
    Internal politics
    Pathetic HR leadership in Newton
    No career growth pathways

    Advice to Senior ManagementFoster more team work and spirit amongst employees - Newton is a morgue and london will head the same way soon too.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    9 people found this helpful  

    Happiness means not working at TripAdvisor

    Anonymous Employee (Former Employee) Newton, MA (US)

    ProsNicely designed environment, beautiful salt water fish tank, free food & drinks (if that's what your going for in a career move), some (SOME) really good talent, useful website and excellent Iphone app.

    ConsCompany projects itself one way, but internally acts very differently. Hugely political, so plan to play the game and it's not always nice. Roadblocks everywhere. Very poor to no leadership. Creativity killer. So quiet most days (w 200ish people), I used to call it the morgue. No objectives or plan laid out, just day to day work, nothing to work towards. No collaboration, no communication. Non-competitive salary (I make a lot more now that I have left).

    Advice to Senior ManagementLead. Inspire. Motivate. Manage. Like you've been hired to do. Recognize the talents and assets on your team, and tap those. Respect the members of your team. Take your ego down a few notches so you can actually see who is working for you. Don't (repeatedly) blow people off. Everyone's time is valuable, not just yours. Recognize that people come w skills and experience, so let them use them. LISTEN once in awhile.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    7 people found this helpful  

    A JOKE

    Director (Current Employee) Newton, MA (US)

    Pros- great benefits/perks
    - catered lunch
    - gives back to the community
    - smart people
    - awesome product

    Cons- HR team is a joke. talk about the most useless group in the company. if you tell your HR rep something be prepared for the entire company to know. The leaders of this group are the worst i have ever seen
    - Managers who can't manage.
    - Lead by fear and intimidation
    - Speed wins isn't real. Everything takes forever to get done.

    Advice to Senior ManagementStop promoting people because you like them. Not everyone should be a manager or a leader. This was an amazing company years ago. Talk about going down the drain.

    No, I would not recommend this company to a friend

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