Travelex
2.7 of 5 39 reviews
www.travelex.com London, United Kingdom 5000+ Employees

Travelex Reviews

Updated Apr 21, 2014

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2.7 39 reviews

                             

67% Approve of the CEO

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Peter Jackson

(15 ratings)

52% of employees recommend this company to a friend
11 Employee Reviews Back to all reviews
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A Kafkaesque nightmare - Avoid if possible

Sales Consultant (Current Employee)

I have been working at Travelex full-time for more than 5 years

ProsThe temperature rarely gets below -1 C indoors in the winter and you get free parking and uniform. I honestly can't think of any more than that.

ConsIt's a pushy cutthroat sales environment, where you are under constant pressure to sell people things they didn't ask for. There are effectively no performance related bonuses, as the targets are always geared to save the company costs on paying out. They also cut costs by withholding pay rises from all but the most ruthless sales staff who, to achieve their targets, have to be overly pushy or risk being seen as a 'mouse' (- actual quote from senior manager).

You tend to work alone, so your manager only hears if a customer complains, and all hard work and dedication goes unseen and unrewarded. They use covert surveillance methods, so your only real motivation to 'sell-sell-sell' is the fact that you could be serving a mystery shopper. The mystery shopper criteria are way out of line with what 99% of customers actually want. You are tasked with selling a homogenous product (money) that can ONLY be differentiated on price (i.e. exchange rate) but not leading on price. This relies on the customer not being informed of competitors prices, and is therefore taking advantage of customers' lack of information.

The pressure, the targets, the inconsistently applied rules which keep you in a permanent state of transgression (this way they always have the drop on you), the covert surveillance and often mundane nature of this job make it a Kafkaesque nightmare (seriously - if you know what that means without looking it up, then I would strongly advise that you avoid this company - it doesn't reward intelligence in the slightest). The managers are mostly where they are due to their ability to talk the talk and manipulate one-on-one situations, and are highly predatory and very keen to sort the wheat from the chaff. At the lower levels, this company are loath to give you any real transferable skills, with most procedures/practices being company-specific. They falsely advertise a position as a "sales" role, but these sales skills essentially amount to "would you like fries with that?". One would expect fair pay for the corporate bureaucracy that you have to put up with, but it's all staffed at pennies above minimum wage.

Advice to Senior ManagementLook very carefully at the regional/middle managers, stop promoting ruthless sociopaths at this level (that's not aimed at Jackie M. - she's a rare gem). Investigate the use of veiled threats, insults, psychological cruelty, bullying, and fear by middle managers - if i wanted to join the Church of Scientology i would have done so by now.

Uphold the very values you are so keen for front line staff to uphold.

Reduce staff turnover and travel expenses by giving people jobs that are worth keeping - why operate at a permanently understaffed level? Why depend on a labour market geared your way?

Pay a fair wage, in line with the skills and responsibilities of the role.

I will withhold all other advice because, despite having numerous suggestions, they would only increase profit, and not staff satisfaction, and after working for this company I really don't feel like helping in any other way.

I wish you luck, not in a business sense - I'm sure you'll keep successfully ripping off customers and desperate staff alike - but good luck in that one day you might develop a collective sense of empathy and lose your sense of infallibility and self-importance. Consider that maybe the decisions you make are sometimes wrong and, when they are wrong, admit that they are wrong. Don't be so dogmatic about the unwavering perfection of all senior management decisions.

No, I would not recommend this company to a friend

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Horrible management and business plan

Anonymous Employee (Former Employee)

I worked at Travelex full-time

ProsNone, I can't think of one positive thing to say about this company!

ConsIf you are looking to work for a disorganized company you found it!

Advice to Senior ManagementReplace ALL current management and create a business plan (and stick with it) for the markets sold into.

– I'm not optimistic about the outlook for this company

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The worst job I've ever had

Travel Money Advisor (Current Employee)
London, England (UK)

I have been working at Travelex part-time

ProsColleagues at other stores and regional management are friendly and willing to help; this is crucial considering the amount of time you will spend on the phone to them.

ConsWorking hours are not regular and make it difficult to plan anything outside of work; work-life balance is poor. The hours of work are draining, with ten hour shifts on Saturdays being common, as well as late day ends followed by early starts the next day. Contracted hours are more of a minimum number of hours worked in a week; it is not unusual to find yourself working five or ten hours longer than you are contracted to work. The bureaus seem understaffed.

Activity during shifts has a tendency to be erratic, with long periods sitting alone followed by periods of trying to manage an excessive workload alone. Training is completely inadequate, and you are frequently left alone to carry out tasks that you are unable to do without guidance from more experienced staff. Customers can be awkward, abrupt, rude and aggressive because you are forced to deal with them without having adequate training.

Wages are poor, and certainly don't justify the amount of pressure, stress and aggravation this job entails. A high number of hours have to be worked per week to qualify for time-and-a-half/double-time wages for overtime.

Advice to Senior ManagementBetter manage workload and working hours, and do more to help employees attain a good work-life balance.

Fully train staff rather than leaving them to train themselves on the job.

Pay staff adequately in relation to what their work entails.

No, I would not recommend this company to a friend

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Poor Management, Long Lifeless shifts, Terrible pay.

Travel Money Advisor (Current Employee)

I have been working at Travelex full-time for more than a year

ProsKnowledge of foreign currency and skills in customer service.

ConsLow pay, long lifeless hours,terrible work/life balance, management seem clueless at times,Poor working conditions, Abused by customers about there shoddy products, no appreciation of the workforce unless you sell products (which is not suitable at times and demographics contribute to low sales), trades far below competitors rates,no staff retention, no ability to progress, expect you to work for free at times (before shift starts and after shift ends).

Advice to Senior ManagementPay the extra fee when doing background checks to clear staff, rather than waiting for months to employee new starters opposed to paying hotel and mileage costs. This would work out cheaper in the long run. Value your employees more.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Poor working conditions, poor pay and not valued

TMA (Former Employee)
London, England (UK)

I worked at Travelex part-time for more than a year

ProsCannot really think of any, experience in Foreign Exchange is the only Pro I can think of.

ConsPoor pay with no chance of a payrise, unrealistic targets set to gain a payrise, with various reasons all the time given to not have one, it also falls largely down to your Team Leaders personal preference!

Health and Safety not adhered to, poor setup, freezing cold, dangerous boxes around, dangerous broken chairs, bad setup of system, printers that shock you when you try and make them work due to faulty leads, often not given appropriate chances to have a break, no laws are adhered to in the company!

You make your own team by chatting to other stores, and often this is frowned upon as you are not meant to clog up the emails and are not allowed to run up the phone bill, often you sit there for hours and hours in the cold climate with little to NO interaction with other people, taking abuse from customers.

Not allowed to take your break when the staff canteen is open so no point in pushing the subsided staff canteen at all!

You have to close to go to the loo, and 9 out of 10 times, there will always be a nice customer waiting and complaining that the bureau is supposed to be open 9-8pm and when they complain to management you get told to take your loo breaks when its quiter!

Changing of management regularly, changing of staff regularly, often mis paid due to company error and made to wait until the following month, when they often get it wrong again.

No proper training is given, you are told to look on shared folders, but if you dont know something may arise, how are you supposed to predict what you need? Basically self taught on the job, then management ram procedures down your throat and threaten disciplinary action, when you were never even correctly trained.

No chance of progression, even though they give you great spill about that in interview.

Advice to Senior ManagementBetter consistant ongoing training, pay that reflects what you want from the employees, better working conditions that meet legal requirements, along with legal breaks (UK)

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very poor company

Anonymous Employee (Current Employee)
Bristol, England (UK)

I have been working at Travelex part-time for more than a year

ProsHard to think of any.

ConsVery little training - given access to manual to mainly teach yourself - whilst serving. Little back-up, mainly relying on nearby stores for advice. Hugh pressure to sell with unrealistic targets, targets that must be met to have any chance of a pay-rise. Rotas constantly changed with very little say - mainly due to staff leaving or just walking off.

Advice to Senior ManagementEmploy more staff. Give proper training - not just whilst serving. Give proper and easy back-up support during whole of opening hours. PAY STAFF FOR A SMALL PERIOD BEFORE AND AFTER OPENING HOURS, do not just presume that your staff will work for free in order to open bureau and to do the considerable shut down process!! (They won't!). Also if changing staff over during day allow for a paid cross over period. Train your managers better. Pay the staff better - we are currently paid less than the Sainsburys shop staff and for a considerable larger responsibility and stress - so we leave at an incredible rate. Rotas should be organized and handled better - staff do not like to have constant day changes - set days from beginning of employment would be better, where possible. Also initial interviews should be more honest, telling someone that they will finish work at 7pm, but failing to tell them that they will be lucky to finish an shut down until at least 7.30-7.45pm, everyday, is dis-honest. To then presume that you will not expect pay for it without having to ask and ask again is beyond belief.

No, I would not recommend this company to a friend

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Disrespectfull and unsupportive management.

Sales Consultant (Current Employee)

I have been working at Travelex

ProsFriendly co-employees
A nice variety of customers to mingle with
Friendly hr department
interacting with different cultures around the world.

ConsPoor management
poor training
draining (shift work) hours
very poor pay
lack of management support
no praise for accomplishments
falsely given hope about opportunities within the company
undervalued employees
forced to do jobs outside your 'job description'
unrealistic targets

Advice to Senior ManagementValue your employees more
Evaluate the people in management
hire someone with a bussiness qualification
increase the salary... especially the high performers
promote internal employees
don't lie

No, I would not recommend this company to a friend

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Only OK for students or those unemployed looking for a decent retail salary

Sales Consultant (Former Employee)
London, England (UK)

I worked at Travelex

ProsCompared to other retasil jobs, this is more comfortable as there is no requirement to stand up for long periods.

The job of changing money is relatively easy.

ConsHuge amounts of pressure from management to sell various products to customers, most of whom do not want to purchase these products. This leads to a situation where counter staff are pressured into annoying customers as they push for sales.

Pay is relatively low compared to a standard office job, and bonuses are practically non-existant, yet the mount of money an individual can make the company in one days work can be in the tends of thousands.

Working hours are badly managed, with 9-12 hour shifts with only half hour breaks, often very long delays till a break is given (e.g. 7 hours after starting).

Advice to Senior ManagementFairer renumeration or adequate bonus for staff would ensure greater job satisfaction rather than the feeling of being taken advantage of.

More importance on the welfare of staff, and less emphasis on sales of products and performance figures that encourage staff to turn away business that would negatively impact on their averages.

No, I would not recommend this company to a friend

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Glad to have moved on

Analyst (Former Employee)
Washington, DC (US)

I worked at Travelex

ProsGreat co-workers
Able to accumulate vacation time.

Consfractured deparments
zero growth opportunities
managers lacked knowledge of basic processes within companies
Senior executives all British; were very condescending to those in the Australian, Canadian and American offices

Advice to Senior Managementconsolidate one central North American office!

No, I would not recommend this company to a friend

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Overworked and underpaid, it's a sweatshop.

Anonymous Employee (Former Employee)
Washington, DC (US)

I worked at Travelex

ProsGood location in DC near 2 metro stops
Free gym in the building

ConsExtremely underpaid compared to other companies
Under average benefits compared to other companies
Misleading growth opportunities
Low employee morale and high turnovers
An environment of "burn-outs" due to high workloads, lack of appropriate prioritization, internal politics, and lack of employee engagement/motivation
Leaders are not authentic, they don't engender trust
Poor leadership behavior is never acted upon
Totally inefficient internal processes & outdated systems
HR sides management

Advice to Senior ManagementPay employees more money and offer better benefits
Hire competent managers
Buy Herman Miller chairs
Keep promises you make
Value your employees better, take care of them better (not just upper management) and see what happens

No, I would not recommend this company to a friend

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