Travelex Reviews

Current Employee – been working at Travelex

Pros – Friendly co-employees
A nice variety of customers to mingle with
Friendly hr department
interacting with different cultures around the world.

Cons – Poor management
poor training
draining (shift work) hours
very poor pay
lack of management support
no praise for accomplishments
falsely given hope about opportunities within the company
undervalued employees
forced to do jobs outside your 'job description'
unrealistic targets

Advice to Senior Management – Value your employees more
Evaluate the people in management
hire someone with a bussiness qualification
increase the salary... especially the high performers
promote internal employees
don't lie

No, I would not recommend this company to a friend

Former Employee – worked at Travelex

Pros – Compared to other retasil jobs, this is more comfortable as there is no requirement to stand up for long periods.

The job of changing money is relatively easy.

Cons – Huge amounts of pressure from management to sell various products to customers, most of whom do not want to purchase these products. This leads to a situation where counter staff are pressured into annoying customers as they push for sales.

Pay is relatively low compared to a standard office job, and bonuses are practically non-existant, yet the mount of money an individual can make the company in one days work can be in the tends of thousands.

Working hours are badly managed, with 9-12 hour shifts with only half hour breaks, often very long delays till a break is given (e.g. 7 hours after starting).

Advice to Senior Management – Fairer renumeration or adequate bonus for staff would ensure greater job satisfaction rather than the feeling of being taken advantage of.

More importance on the welfare of staff, and less emphasis on sales of products and performance figures that encourage staff to turn away business that would negatively impact on their averages.

No, I would not recommend this company to a friend

Former Employee – worked at Travelex

Pros – Great co-workers
Able to accumulate vacation time.

Cons – fractured deparments
zero growth opportunities
managers lacked knowledge of basic processes within companies
Senior executives all British; were very condescending to those in the Australian, Canadian and American offices

Advice to Senior Management – consolidate one central North American office!

No, I would not recommend this company to a friend

Former Employee – worked at Travelex

Pros – Good location in DC near 2 metro stops
Free gym in the building

Cons – Extremely underpaid compared to other companies
Under average benefits compared to other companies
Misleading growth opportunities
Low employee morale and high turnovers
An environment of "burn-outs" due to high workloads, lack of appropriate prioritization, internal politics, and lack of employee engagement/motivation
Leaders are not authentic, they don't engender trust
Poor leadership behavior is never acted upon
Totally inefficient internal processes & outdated systems
HR sides management

Advice to Senior Management – Pay employees more money and offer better benefits
Hire competent managers
Buy Herman Miller chairs
Keep promises you make
Value your employees better, take care of them better (not just upper management) and see what happens

No, I would not recommend this company to a friend

Current Employee – been working at Travelex

Pros – easy to get time off
flexible work hours
downtown DC
Gym in the building
coffee maker (although the coffee tastes awful)

Cons – compensation
HR department sides with Management
Managers who are in their position due to friends and family
biases that carry over between departments regardless of ones work ethic.

Advice to Senior Management – Try and retain your top talent by paying them a competitive wage and get rid of some of the people who are barely competent enough to correctly complete their day to day responsibilities. This would help morale and show others that you respect and admire hard-work.

No, I would not recommend this company to a friend