Towers Watson Reviews

Updated 23 April, 2015
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Towers Watson CEO John Haley
John Haley
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42 Employee Reviews

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  1. Helpful (2)

    Want to work like a workaholic and still not get recognized?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pension Analyst (PAG) in Toronto, ON
    Current Employee - Pension Analyst (PAG) in Toronto, ON

    I have been working at Towers Watson full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Big company, challenging work, name brand looks good on the Resume.

    Cons

    Do not like the "bell curving" approach and penalizing those more than they should be. The review process is very biased and if you're not on the "inside track" you may as well start looking elsewhere. The most politically oriented place in my ENTIRE career.

    Advice to Management

    Get off the "family brotherhood" bandwagon and cliques and actually reward people for putting in hard work and hours, not just fast-tracking cliques and bloodlines like royalty. People talk, and the turnover (and training costs) will only increase.

    Secondly, stop underbidding the competition for ridiculously low contracts. Yes, you acquire the account, but at what cost to recoverability? This will only hurt the teams in the long run.

  2. Dysfunctional and disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Graphic Design Specialist in Philadelphia, PA (US)
    Former Contractor - Graphic Design Specialist in Philadelphia, PA (US)

    I worked at Towers Watson as a contractor (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Cannot think of any reason to work here. People are unfriendly and unqualified. Lack experience in managing. Closed minded people who are unwilling to learn.

    Cons

    No work/life balance. Bullies and liars lead the team. Total lack of confidence and trust in employees. Often received emails at 12 am, 1 am 2 am. Expected to work late and weekends after sitting most of the day with nothing to do. Management is unqualified and hides that fact by using criticism of your performance to make them appear superior.

    Advice to Management

    Trust your employees know what they are doing. Learn to manage your clients. Understand that when a new employee asks a question, he/she is trying to learn, not criticize your processes.

  3. No Growth Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at Towers Watson

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Close to Grand Central, good location.

    Cons

    There is no room for growth, it's not your skills and knowledge or education, it's who you know. Your degree does not matter.

    You can have an MBA, and if the next candidate has a Bachelors in Liberal Arts, they will take that person with the Liberal Arts Degree simply because that person knows someone in the company.

    Nepotism is huge at Towers Watson, the only way you move around in this company is if your related or friends with someone.

    Management in different departs don't know how to use excel or be an analyst but they have a senior role as analyst.

    If you're an actuary you'll work longer hours then supposed to and won't get compensated for it.

    This company is upside down.

    Advice to Management

    Hire talented people not people you know, give a bad image on the Company.

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  5. Helpful (1)

    One Exchange - Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance BA in West Jordan, UT (US)
    Former Employee - Insurance BA in West Jordan, UT (US)

    I worked at Towers Watson

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Good job for students to have when not in school (seasonal BA position)

    Cons

    -This company is extremely unethical when it comes to helping retirees with their insurance. Mistakes made by ill-trained employees make retirees lose coverage
    -Trainings aren't long enough, and because of the seasonal nature of the positions
    -Very sexist. Vast majority of people promoted to management are men
    -Raises are non-existent. People can go years working as supervisors and never get a raise
    -There is a "not my problem" that supervisors have when helping the people on their team. Supervisors will ignore their employees request for help.

    Advice to Management

    -Look at your diversity numbers when it comes to management.
    -Talk to people on the BA floor, and learn what problems they're dealing with and how to help them.
    -Frankly, look at doing a complete overhaul before Medicare or the AG comes knocking on your door.

  6. Helpful (4)

    Ehh..Denver office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Analyst in Denver, CO (US)
    Current Employee - Benefits Analyst in Denver, CO (US)

    I have been working at Towers Watson full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of PTO, decent benefits, free food once in awhile

    Cons

    Can't have our own desks, boring mudane work, snotty coworkers.
    The Denver office has run out of room so we have to share desks. Take a day off? Someone will be sitting at your desk. Management has told us "real estate is too expensive." So please stress your workers out more by making us not able to have your own space. Also, not much of a career path when the majority of your employees are taken off the street with no background or financial experience. Plus the Denver employees are just snotty and stuck up.
    At least this experience has made me realize I am sick of working for this industry and now getting a Master's degree.
    Oh and pay is a joke, making less than 40k and I have experience. Plus you will not get promoted until 18 months in, I've been told what a great job I'm doing but no promotion or raise. So I'm basically doing nothing challenging because you can't do anything outside of your level.

    Advice to Management

    You don't care about your employees, if you did you would obtain more space, the Denver office is growing, don't punish us by making us share desks...if you had a clue you would know this increases turnover by 35%. But you can always hire from Applebee's.

  7. Helpful (4)

    Horrible Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Towers Watson

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice people, ok location, forced to write at least five words

    Cons

    Passive aggressive leadership, Terrible product

  8. Helpful (3)

    Unfortunately the company location in Pittsburgh, hiring process unorganized, not professional. Lack of training skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pittsburgh, PA (US)
    Former Employee - Customer Service Representative in Pittsburgh, PA (US)

    I worked at Towers Watson full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Companys potential-skys the limit. The pay good for the position.

    Cons

    Training lacked the essential direction for the job functions. Anyone can read from slides, takes trainer interaction with new hires along with system practice. Either you got the skill set for CSR or not. Training should be more on systems toggling again with practice, worksheets or at least the opportunity to take proper notes. Not enough valuable time learning the clients needs. And most importantly, ,,, a company should not let one person with only ONE year of customer service experience EVER make most important decisions, ,, especially with the maturity level of a high school student. Presentation of your company is set in the attitude of your leaders regardless if they are lowest level management meaning a team lead.

    Advice to Management

    My advice for management is not needed for this company.

  9. Very stressful and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Towers Watson full-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Have flexibility to work from home.
    People who enjoy working in a remote environment will like it because you will never a have a team. Entire work/meetings is done through phone.

    Cons

    No work life balance during peak seasons. They don't treat you as humans during peak hours as client comes first no matter what.
    Leadership has unreasonable expectations. They don't understand the system but demand you to work.
    Heavily process oriented company so there is absolutely no scope to define anything. You have to follow the process even when it is inefficient

    Advice to Management

    Be reasonable to your employees and listen to their voice. Try being flexible when needed.

  10. Helpful (3)

    Toxic environment (International)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - International Consultant in New York, NY (US)
    Current Employee - International Consultant in New York, NY (US)

    I have been working at Towers Watson full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Other groups seem stable and invest in their employees.

    Cons

    Clients are poorly staffed. No work-life balance. Rewards are abysmal given the workload and effort. Leadership does not operate with integrity and takes no responsibility for their actions. Not smart.Turnover is extremely high.

    Advice to Management

    Appoint someone else to manage the group who has people skills and is impartial. Use outside people to run the daily operations including work flow and career management of associates.

  11. Helpful (3)

    Clueless Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Services
    Current Employee - Office Services

    I have been working at Towers Watson full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    A salary and benefits centrally located

    Cons

    Low morale, politics galore, benefits aren't as good as they previously were, low compensation and no flexibility in work hours, no room for advancement

    Advice to Management

    Consider mentoring lower level staff

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