The Hartford

  www.thehartford.com
  www.thehartford.com

The Hartford Reviews

Updated 17 December, 2014
Updated 17 December, 2014
667 Reviews
3.2
667 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
44 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

76 Employee Reviews Back to all reviews

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  1.  

    Associate claims representative - auto

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Claims Representative in Phoenix, AZ (US)
    Former Employee - Auto Claims Representative in Phoenix, AZ (US)

    I worked at The Hartford full-time (more than an year)

    Pros

    Great coworkers, casual attire and... That's pretty much it .

    Cons

    I should start by saying that I read a lot of reviews here before taking this job 2 years ago and they were definitely not as bad as they are now! In my interview this job was described as something really important, that you will be acting as an investigator and have many important responsibilities. Soon after I realized it's really just a call center job and your opinion on anything doesn't matter and you have no input. Everything is micromanages, the company lives by their precious metrics which are impossible to achieve with the workload we have.
    I have stressed so much over this job my first year that I had gotten my self physically sick and had to take medical leave, which they were of course not happy about. I had applies for 4 different positions within the company only to find myself rejected to all of them. Then, current RVP calls me for a talk to explain to me that I didn't get promoted because our PDO department is always understaffed! So... You can work as hard as you want, get yourself sick over it and still don't get promoted because the claims department is understaffed and they just can't take you out of it.
    Oh, to all the people saying you could work from home, FALSE! I have been begging for that for 2 years and have been rejected for any reason out there.
    I could continue this review but you get the gist. If you read all the other reviews here you understand that you should definitely stay away from the claims department at the Hartford.

    Advice to ManagementAdvice

    None because they won't listen to small fish like us. I got another job and have never been happier in my life (it has nothing to do with claims)!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Laid off after less than a year

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (less than an year)

    Pros

    Very difficult to have anything positive to say about this company. It is VERY VERY VERY old school. Very slow to move on anything, horrible communication between managers and little communication with employees. What is communicated is extremely filtered and makes everything look rosy when it's really not at all.

    Cons

    Don't bother working here unless you A. work in the state of Connecticut, B. are a pedigreed Connecticut blueblood or C., can deal with unemotional, egotistical and selfish people at all levels of the organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Not loyal to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonyous in Windsor, CT (US)
    Current Employee - Anonyous in Windsor, CT (US)

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    Ability to work from home (which they are now starting to limit)
    Paid time off
    Holidays
    Medical Benefits

    Cons

    Having worked here for 17+ years. I have seen and dealt with a lot of change. Changes now are in favor for the CEO and higher paid people within the company. In order for us lower on the totem pole to get a raise you have to jump through these hoops that realistically unattainable. We are required to do extremely complicated work regarding state law, company guidelines, underwriting guidelines and company procedure. We have a very limited time in which to accomplish this work. In trying to adhere by these company procedures we are not able to always produce high quality work. They are setting us up for failure. People that have never had problems with their work quality and amount of work produced (in this department for 20+ years) are now on written and verbal warnings. The threat of losing your job is always hanging over your head. Not to mention the termination of employees who are ill. In my experience in this department I have seen three people who were out on short term disability for very legitimate reasons come back to find they no longer have a job. Then we, their co-workers, are advised that "so and so" has decided to seek other opportunities outside The Hartford and are no longer working for the company. You are expected to perform and produce like a robot. Their is no "human" aspect to this company any more. You never hear any good about what you are doing, but you hear a ton about what you have done wrong. Very discouraging. The job market is so bleak, you are forced to deal with it.

    Advice to ManagementAdvice

    Stick up for your employees, realize their worth and praise them for it. Fight for fairness. Be morally correct. Just because someone can't always be a stellar performer doesn't mean they are worthless. Stop treating them like they are. We are just numbers, so stop lying to your employees. Give us realistic expectations and you may just be surprised at the great work and attitude you will get.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It's like jail. Homeless drug addicts have more freedom than Call Center Reps.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center, Customer Service Representative in Oklahoma City, OK (US)
    Current Employee - Call Center, Customer Service Representative in Oklahoma City, OK (US)

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    You get three weeks off, and can buy a fourth week. They give you so much time off because you will need it.

    Cons

    You are tethered to your chair for 7 hours a day. The only time you can get up from your chair is during two fifteen minute breaks and a thirty minute lunch. If you leave your desk for any other period of time, you will have to account for that time. My boss once told me that if he were still working on the phones (as opposed to being a manager), he just wouldn't take a bathroom break, meaning we (the employees) shouldn't take bathroom breaks.
    The customers who call in are mean and angry as a rule. The nice customers are the exception. Keep in mind, that people hate insurance companies and when they call in to customer service, they have a problem that needs to be fixed, so that makes for a negative combination.
    The call volume is high, so you're dealing with angry people back to back to back.
    There are barely any advancement opportunities. When I worked there, people who trained me and who had worked there for years and years still were on the phones.
    You have no control over your job or what you do in the 8 hours you have to be there.
    Oh, and a substantial amount of people who work there are obese because the job is so sedentary and unhealthy.

    Advice to ManagementAdvice

    No advice to management because management does not care.

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Glad to be out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Not many. This used to be a great company with great work/life balance, benefits, and opportunities for advancement.

    Cons

    Work/life balance does not exist and the benefits are being scaled back. Might be cheaper to purchase health insurance on your own instead of participating in the company's plan. Rumored that employees will lose vacation time and have to pay for parking. What's next...charge them for using the bathrooms and pay rent for your cube? It's very clear that senior management has disdain for the rank and file. You are nothing more than an expense to them. Outsourcing is the norm. If you are not a vice president or above you don't matter to this company. Politics and optics have replaced sound business management decisions. Forget about taking any time off.

    Advice to ManagementAdvice

    The only business lever this company knows is the cost cutting one. Promoting the CFO to CEO over people who actually ran the businesses tells you all you need to know about this company. CFO has no experience actually running a business and his only contribution was cutting costs. Without any growth this company is a takeover target and most likely will no longer exist in less than 5 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Workaholics only need apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    Work at home option 2 days per week. Good benefits

    Cons

    Expect to work 60 hrs a week to do just standard work. Company as a whole is solid however quality scores currently drive the company, instead of actually thinking through some inefficiencies. Staff is expected to work like robots. Staff morale is very low.

    Advice to ManagementAdvice

    Stop it with all of the multiple quality reviews and start looking at giving employees back the autonomy that they had a few years ago. Individuals could actually get some work done if they did not have to duplicate their work in a half dozen different places, for the sake of getting good quality scores. Company is totally run by metrics now. No longer a fun place to work. Employees are stressed to the max. Hire some worker bees and stop saying we are fully staffed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Annuities Service Speacilist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Annuity Service Specialist in Woodbury, MN (US)
    Current Employee - Annuity Service Specialist in Woodbury, MN (US)

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    PTO, 401 K, and health benefits

    Cons

    For a Company in run off they treat their employees poorly. People are leaving in groups and The Hartford is not hiring to fill the position, just creating a larger work load on those who are left. Metrics are used for pay increases, metrics are out dated. You can never get a day off if needed, if you do call out, you get disciplined.

    Advice to ManagementAdvice

    Treat the employees with respect and increase the welfare wages.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Worst company ever. DO NOT VALUE EMPLOYEES WITH UNFAIR FAVORITISM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Manager in Greensboro, NC (US)
    Former Employee - Case Manager in Greensboro, NC (US)

    I worked at The Hartford full-time (more than 5 years)

    Pros

    None other than decent PTO time which was moot given the amount of time we were expected to work on a weekly basis as a salaried employee.

    Cons

    No work/life balance. Each department micromanaged. No room for advancement for nursing staff. Horrible favoritism in each department. Bullied with annual surveys, i.e., threatened if do not give top scores on surveys we will not get bonuses or raises which were less and less each year anyway.

    Advice to ManagementAdvice

    Get rid of management that favors employees. Why tolerate bad behavior from managers who are unprofessional and crass when you will not tolerate from regular employees. Stop expecting 60 to 70 hr work weeks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Unstable and negative working environment with no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales in Allentown, PA (US)
    Former Employee - Insurance Sales in Allentown, PA (US)

    I worked at The Hartford full-time (more than 5 years)

    Pros

    They give you a good amount of paid time off, BUT.....

    Cons

    They give you a hard time when you want or need to take time off(although you have plenty of it to use). Its a constant revolving door,turnover is constant..I had 9 managers in 6 yrs due to company downsizing or re-aligning, most of them coming in with no sales or phone sales experience.It is who you know,not what you do. Never worked in such a negative/toxic situation, constant up set with poor management and the computer systems were so broke that their IT dept. had no solutions.Due to turnover the phones were so busy you couldn't breath,and big brother was watching everymove,writing you up for everything. Worked there 6 plus yrs until I could no longer stand the stress.

    Advice to ManagementAdvice

    Clean house of the useless management. They foster a negative environment and have no clue on how to do the job that their team is responsible for. UPDATE YOUR COMPUTER SYSTEM FOR GOD SAKES. You should be ashamed to have a company this size and provide such poor tools to the very people responsible for making your company money. Again, shame on you Harford.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    If you're a managers teachers pet, you'll do fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 10 years)

    Pros

    has clout with the name recognition to those who don't know any better

    Cons

    used to be an open caring inclusive environment until recently

    Advice to ManagementAdvice

    not enough space here

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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