The Children's Place

www.childrensplace.com

The Children's Place Reviews

Updated 26 January, 2015
Updated 26 January, 2015
610 Reviews
2.3
610 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Children's Place President & CEO Jane Elfers
Jane Elfers
280 Ratings

Review Highlights

Pros
  • Employee discount is good especially since it can be used on all sale and clearance (in 40 reviews)

  • Good money, good quality clothing, great discount on the clothes (in 24 reviews)


Cons
  • Associates are expected to train upper management when unqualified management is hired (in 58 reviews)

  • Top managment would make last minute decisions and we would have to stay late to redo floor sets (in 33 reviews)

More Highlights

141 Employee Reviews Back to all reviews

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  1.  

    Vaughan Mills Cashier and Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place part-time

    Pros

    Fun people to work with, fast pace environment since its supposedly the biggest tcp in north america. I like the fact that shifts go by quickly and theres always something to do.

    Cons

    Rude customers, too many expectations from managers, and no employee appreciation. Employees constantly feel blamed for things they were unaware of. Being on cash all day messes with your head.

    Advice to ManagementAdvice

    Managers should look to guide and coach their employees rather than blame them constantly.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Upper management needs overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Toronto, ON
    Current Employee - Assistant Store Manager in Toronto, ON

    I have been working at The Children's Place part-time (less than a year)

    Pros

    -Great prices for children's clothing
    -depending on your team, you could have an amazing in store experience (my team is AMAZING, including my DSM)
    -Great room for growth

    I absolutely love some of my customers, who because of our small store size, are on a first name basis. Because we are in a high income area, many of the customers who come in don't care for promotions or email discounts, and just care for the experience of being in our store.

    There are some customers, however that refuse to shop unless there is some kind of additional discount involved and will make a huge fuss and threaten to call customer care if you do not honor a discount they are not even entitled to get.

    As well, my SSM Lead and myself are all in sync with one another. We recognize staff on a daily basis and make sure that they are aware of sales goals, incentive rewards (even though they don't get anything and this is truly unfair) and are even friends outside of work. They are really happy and tell us all the time that they would have left long ago had it not been for store management's care and support.

    Cons

    -customers often get better discounts than employees
    -incredibly large workload with crumbs for payroll
    -way too much favoritism going on (DSM favors a certain SSM)
    - not very fashion forward
    -NO ONE from upper management has your back
    -too much politicking
    -the return policy is a joke, why instill the 45 days policy and then allow the customer to get a FULL refund on items THEY damaged/washed or simply didn't want anymore after the 45 days?

    Where do I start!?
    Customers getting better discounts than employees: this is absolutely ridiculous. I understand that customers are the reason the company rakes in millions every year, but if you only offer your employees 30% off yet you offer the customer the same discount on merchandise ON TOP OF whatever the current promotion is on select items, then your staff will start to ask questions. The reason why they offer clothing at such a discounted price (and some items are of deplorable quality) is so that they can actually make money. By heavily discounting items and sacrificing payroll and offering little to no incentives, this company is able to pay Jane millions per year so that she can get caviar facials and french manicures in France. There is such a high turnover rate because of this. Gap employees enjoy 50% regular priced merchandise, happy as hell and are not belittled by cheap customers!

    Incredibly large workload with crumbs for payroll: Something has to get done here. I'm sorry Mrs customer, I can't accept your return because you washed that sherpa hoodie, oh could you hold on a second? We just received 15 boxes that I have to sign for, but then you'll have to wait since there are only two of us working at a time all day long and--heyyyy, welcome to the Children's Place, can I offer you a mesh bag? Just so you know, microfleece is two for $30 right now--I'm sorry mrs customer but you can't use that 30% off coupon, it expired three months ago, but can you just give me 5 minutes because the phone is ringing and a customer needs to know if we have a pair of 0.99 summer shorts that we transferred out to an outlet store in August. I think you get the picture here. Two on two coverage does not work. And you expect us to deal with entitled women who fight you for a $3.00 discount while waving an AMEX or Black Card to pay for a $15 shirt? Oh and the district conference call? Sorry I can't really pay attention because I'm too busy checking PVR reports, auditing paperwork, doing damages (but not in excess of $100 a month!), begging for the doors to get fixed through the Service Channel, doing the schedule, and "adjusting it for a peak day".

    Favoritism: As much as I love my DSM, she plays favorites with a particular store manager in our district. She constantly takes her out to visit other stores with her, while they laugh and gossip about what looks great and "what needs work" in stores.

    Not very fashion forward: Come on, who wears glittery pink skirts with the matching graphic tee, hairband AND purse past 8 years old? Check out your competition. Carter's, Osh Kosh Kids, GapKids (This is BIGGGG one). They have colors like green, blue, white, purple, ORANGE and real colors girls want. You wonder why we sell out of black rosette skirts in sizes 8-14 but why we have a sickening amount of glittery flowery hot pink skirts in the same size? Because no one wears that crap past 6 years old.

    My biggest beef with the company is it's return policy/customer care. They baby the YOU KNOW WHAT out of customers. Oh you bought a pair of 1.99 sneakers, had your son wear them ALL summer and bring them back without the receipt and claim that they don't fit your son? Oh you want to speak to the manager? I am the manager, sorry lady but those shoes have holes, they smell and there's no way he wore them "once". That's okay, get a cash refund without your receipt for the original price if you make a big enough fuss. The policy CLEARLY states in English, French and Spanish, that you cannot return any worn or washed merchandise. But nope, call customer care and Kevin Low gets wind of it, your DSM tells you to just accept the return and do whatever the customer wants so that she doesn't get in trouble. Return the shoes, shut up and keep being a puppet. Oh, and return the shoes and also get a "talking to" because you went against policy. Why have a return policy you're not going to abide by?

    Advice to ManagementAdvice

    Stick to your policies. Don't be afraid to stand your ground and customers will realize that they cannot walk all over you. If you don't support your employees, you will lose them. We've gone through 3 SSM's, 3 ASM's, 2 leads and 5 associates in little over a year. What does that tell you?

    And MAKE UP YOUR MIND...how are we supposed to do PPP's you send "effective immediately" last minute to "drive sales volume"? Get a grip...hopefully onto a better color palette because you're losing all of your customers to too much pink and WAY too much glitter on your clothes.

    Think Friday the 13th was scary? Visit the stores unannounced and see our reality. Jason V would turn around running and screaming like a little girl.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Pretty standard easy work as a sales associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at The Children's Place part-time (less than a year)

    Pros

    If you have a child in your life, you can purchase clothes for them at discounts. Especially if you are working in an outlet children's place location, clothes can be as cheap as $1.99 before any employee discounts!

    Cons

    Not challenging, very boring work. Very routine. Similar to other clothing stores, you have to handle rude customers, but you have an extra "fun" bonus of also having to deal with noisy children and public display of bad parenting.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Co-Sales Manager

    Former Employee - Co-Sales Manager
    Former Employee - Co-Sales Manager

    I worked at The Children's Place

    Pros

    The product was of great quality, it was easy to sell because it was something I believed in.

    Cons

    Constantly pressuring you to do more work with less and less hours to do it.

    Advice to ManagementAdvice

    Work in a store, see how life really is.

  6.  

    Very unprofessional environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Houma, LA (US)
    Former Employee - Assistant Store Manager in Houma, LA (US)

    I worked at The Children's Place full-time (more than 3 years)

    Pros

    Very fun environment-great music to work to.
    The clothing was very well made and we always had great sales, promos and coupons.
    The benefit package and pay were inline with other retailers,

    Cons

    The store I worked at had some rude and very unprofessional employees.
    The workload was always heavy and we never had enough hours to keep up with it etc.

    Advice to ManagementAdvice

    Keep a closer eye on store personnel and atmosphere.
    Allow for more hours during heavy workloads.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Unrealistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at The Children's Place full-time (more than a year)

    Pros

    Great benefits as far as holiday pay and pto.

    Cons

    Payroll is ridiculous. Not enough time to do everything. Updates on top of updates make it difficult to set store. Poor training.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Hustle and Bustle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place

    Pros

    Good pay, nice PTO time and flexible schedules.

    Cons

    Always changing plans last minute, cut in payroll hours, but still have to do same amount of work. Very difficult at times to manage all work

    Advice to ManagementAdvice

    Give hours to the stores that actually need them, so we can maintain excellant brand experience for our customer. Help with shrink at target stores and TRAINING

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Assistant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Lansing, MI (US)
    Former Employee - Assistant Store Manager in Lansing, MI (US)

    I worked at The Children's Place

    Pros

    Laid back, hardworking management, great customers

    Cons

    Lots of shopifting, not enough hours

    Advice to ManagementAdvice

    Keep up the hard work, and do what ever you can to minimize shoplifting

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It's great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place

    Pros

    The people the work atmosphere is easy going

    Cons

    We do everything from shipment to merchandising

    Advice to ManagementAdvice

    N/a

  11.  

    childcare

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Childcare in Dublin, Dublin (Ireland)
    Current Employee - Childcare in Dublin, Dublin (Ireland)

    I have been working at The Children's Place full-time (more than 3 years)

    Pros

    it is a good job is you want to continuo in the childcare career or work in a montesory, creche or in a school and good for learning the language and the culture

    Cons

    You do not have workmates if you work for a private family and after some time you get tired if you are social person.

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