The Children's Place

  www.childrensplace.com
  www.childrensplace.com

The Children's Place Reviews

Updated 26 October, 2014
Updated 26 October, 2014
537 Reviews
2.2
537 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Children's Place President & CEO Jane Elfers
Jane Elfers
249 Ratings

Review Highlights

Pros
  • Employee discount is good especially since it can be used on all sale and clearance (in 40 reviews)

  • Good money, good quality clothing, great discount on the clothes (in 24 reviews)


Cons
  • Associates are expected to train upper management when unqualified management is hired (in 54 reviews)

  • Need to have more hours then they give for Back to School, Christmas, and floor sets (in 31 reviews)

More Highlights

122 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Vaughan Mills Cashier and Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place part-time

    Pros

    Fun people to work with, fast pace environment since its supposedly the biggest tcp in north america. I like the fact that shifts go by quickly and theres always something to do.

    Cons

    Rude customers, too many expectations from managers, and no employee appreciation. Employees constantly feel blamed for things they were unaware of. Being on cash all day messes with your head.

    Advice to ManagementAdvice

    Managers should look to guide and coach their employees rather than blame them constantly.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Upper management needs overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Toronto, ON
    Current Employee - Assistant Store Manager in Toronto, ON

    I have been working at The Children's Place part-time (less than an year)

    Pros

    -Great prices for children's clothing
    -depending on your team, you could have an amazing in store experience (my team is AMAZING, including my DSM)
    -Great room for growth

    I absolutely love some of my customers, who because of our small store size, are on a first name basis. Because we are in a high income area, many of the customers who come in don't care for promotions or email discounts, and just care for the experience of being in our store.

    There are some customers, however that refuse to shop unless there is some kind of additional discount involved and will make a huge fuss and threaten to call customer care if you do not honor a discount they are not even entitled to get.

    As well, my SSM Lead and myself are all in sync with one another. We recognize staff on a daily basis and make sure that they are aware of sales goals, incentive rewards (even though they don't get anything and this is truly unfair) and are even friends outside of work. They are really happy and tell us all the time that they would have left long ago had it not been for store management's care and support.

    Cons

    -customers often get better discounts than employees
    -incredibly large workload with crumbs for payroll
    -way too much favoritism going on (DSM favors a certain SSM)
    - not very fashion forward
    -NO ONE from upper management has your back
    -too much politicking
    -the return policy is a joke, why instill the 45 days policy and then allow the customer to get a FULL refund on items THEY damaged/washed or simply didn't want anymore after the 45 days?

    Where do I start!?
    Customers getting better discounts than employees: this is absolutely ridiculous. I understand that customers are the reason the company rakes in millions every year, but if you only offer your employees 30% off yet you offer the customer the same discount on merchandise ON TOP OF whatever the current promotion is on select items, then your staff will start to ask questions. The reason why they offer clothing at such a discounted price (and some items are of deplorable quality) is so that they can actually make money. By heavily discounting items and sacrificing payroll and offering little to no incentives, this company is able to pay Jane millions per year so that she can get caviar facials and french manicures in France. There is such a high turnover rate because of this. Gap employees enjoy 50% regular priced merchandise, happy as hell and are not belittled by cheap customers!

    Incredibly large workload with crumbs for payroll: Something has to get done here. I'm sorry Mrs customer, I can't accept your return because you washed that sherpa hoodie, oh could you hold on a second? We just received 15 boxes that I have to sign for, but then you'll have to wait since there are only two of us working at a time all day long and--heyyyy, welcome to the Children's Place, can I offer you a mesh bag? Just so you know, microfleece is two for $30 right now--I'm sorry mrs customer but you can't use that 30% off coupon, it expired three months ago, but can you just give me 5 minutes because the phone is ringing and a customer needs to know if we have a pair of 0.99 summer shorts that we transferred out to an outlet store in August. I think you get the picture here. Two on two coverage does not work. And you expect us to deal with entitled women who fight you for a $3.00 discount while waving an AMEX or Black Card to pay for a $15 shirt? Oh and the district conference call? Sorry I can't really pay attention because I'm too busy checking PVR reports, auditing paperwork, doing damages (but not in excess of $100 a month!), begging for the doors to get fixed through the Service Channel, doing the schedule, and "adjusting it for a peak day".

    Favoritism: As much as I love my DSM, she plays favorites with a particular store manager in our district. She constantly takes her out to visit other stores with her, while they laugh and gossip about what looks great and "what needs work" in stores.

    Not very fashion forward: Come on, who wears glittery pink skirts with the matching graphic tee, hairband AND purse past 8 years old? Check out your competition. Carter's, Osh Kosh Kids, GapKids (This is BIGGGG one). They have colors like green, blue, white, purple, ORANGE and real colors girls want. You wonder why we sell out of black rosette skirts in sizes 8-14 but why we have a sickening amount of glittery flowery hot pink skirts in the same size? Because no one wears that crap past 6 years old.

    My biggest beef with the company is it's return policy/customer care. They baby the YOU KNOW WHAT out of customers. Oh you bought a pair of 1.99 sneakers, had your son wear them ALL summer and bring them back without the receipt and claim that they don't fit your son? Oh you want to speak to the manager? I am the manager, sorry lady but those shoes have holes, they smell and there's no way he wore them "once". That's okay, get a cash refund without your receipt for the original price if you make a big enough fuss. The policy CLEARLY states in English, French and Spanish, that you cannot return any worn or washed merchandise. But nope, call customer care and Kevin Low gets wind of it, your DSM tells you to just accept the return and do whatever the customer wants so that she doesn't get in trouble. Return the shoes, shut up and keep being a puppet. Oh, and return the shoes and also get a "talking to" because you went against policy. Why have a return policy you're not going to abide by?

    Advice to ManagementAdvice

    Stick to your policies. Don't be afraid to stand your ground and customers will realize that they cannot walk all over you. If you don't support your employees, you will lose them. We've gone through 3 SSM's, 3 ASM's, 2 leads and 5 associates in little over a year. What does that tell you?

    And MAKE UP YOUR MIND...how are we supposed to do PPP's you send "effective immediately" last minute to "drive sales volume"? Get a grip...hopefully onto a better color palette because you're losing all of your customers to too much pink and WAY too much glitter on your clothes.

    Think Friday the 13th was scary? Visit the stores unannounced and see our reality. Jason V would turn around running and screaming like a little girl.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Pretty standard easy work as a sales associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at The Children's Place part-time (less than an year)

    Pros

    If you have a child in your life, you can purchase clothes for them at discounts. Especially if you are working in an outlet children's place location, clothes can be as cheap as $1.99 before any employee discounts!

    Cons

    Not challenging, very boring work. Very routine. Similar to other clothing stores, you have to handle rude customers, but you have an extra "fun" bonus of also having to deal with noisy children and public display of bad parenting.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    .....

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place

    Pros

    it was okay to work there

    Cons

    it was always busy to work there

  6.  

    It's Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Exton, PA (US)
    Former Employee - Sales Associate in Exton, PA (US)

    I worked at The Children's Place part-time (less than an year)

    Pros

    For part time employees the scheduling was pretty flexible! There was always something to do so you wouldn't get bored to often while working. The employee discount was the bestiary!

    Cons

    Obviously the holiday season is rough. Longer hours and you could get screwed over if another employee called out. My store really pushed the credit card enrollment which was stressful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not so bad, but training isn't that great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead in Columbus, OH (US)
    Current Employee - Sales Lead in Columbus, OH (US)

    I have been working at The Children's Place part-time (less than an year)

    Pros

    Friendly staff, time off requests are easy to be made, company values are strong, they seem to want to check on you often; which is good if you feel overwhelmed. They also seem to move up the ladder fairly quick, which is also nice.

    Cons

    Not too much of a discount, they want to keep their managers late but don't want to pay them overtime, they try to train you for harder jobs; but only want to train you for around 3 days, they're very disorganized in their back room (which is where the product is) and they constantly are over-staffed or under-staffed, which screws people out of hours.

    Advice to ManagementAdvice

    DISCUSS THINGS WITH YOUR EMPLOYEES! We aren't mind readers, and we don't know what's going on unless management tells us. Don't short the training hours, I can't train someone if you don't give me the hours to do so.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Asst Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Kingwood, TX (US)
    Former Employee - Assistant Store Manager in Kingwood, TX (US)

    I worked at The Children's Place full-time (more than 3 years)

    Pros

    The managers are treated pretty well, all depending if course on the district manager. Pay is good for retail management. Hourly associate pay greatly varies.

    Cons

    Not a lot of support from upper management. They think you can work miracles on a floorset with very few hours alloted to do it.

    Advice to ManagementAdvice

    Better communication!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Horrible!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY (US)
    Former Employee - Sales Associate in New York, NY (US)

    I worked at The Children's Place part-time (less than an year)

    Pros

    Cute Clothing for kids!

    Cons

    Hired me but never gave me more then 10hrs a week

    Advice to ManagementAdvice

    Stop going to the Hamptons and be a manager!!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead in Oak Brook, IL (US)
    Current Employee - Sales Lead in Oak Brook, IL (US)

    I have been working at The Children's Place part-time (more than an year)

    Pros

    During the winter, traffic is low and the atmosphere is more relaxed and peaceful. The employees are super nice and polite.

    Cons

    Getting a raise is difficult because it depends on the teams performance altogether. Customers tend to get more rude and think they are entitled to a coupon without presenting one.

    Advice to ManagementAdvice

    You get to say you had the opportunity to move up

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Del Rio, TX (US)
    Former Employee - Sales Associate in Del Rio, TX (US)

    I worked at The Children's Place part-time (more than an year)

    Pros

    Fun coworkers
    Friendly manager
    Flexible
    Friendly customers

    Cons

    Not enough hours
    Too many tasks at once
    Don't get properly trained

    Advice to ManagementAdvice

    Offer more hours for people that want/need them badly
    Train new employees properly and don't just expect them to know how to do everything right away

    Recommends
    Neutral Outlook
    No opinion of CEO

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