The Children's Place

  www.childrensplace.com
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The Children's Place Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

2.4 466 reviews

26% Approve of the CEO

The Children's Place President & CEO Jane Elfers

Jane Elfers

(222 ratings)

27% of employees recommend this company to a friend

Review Highlights

Pros
  • Employee discount is good especially since it can be used on all sale and clearance (in 32 reviews)

  • Good money, good quality clothing, great discount on the clothes (in 23 reviews)


Cons
  • Associates are expected to train upper management when unqualified management is hired (in 46 reviews)

  • Floor set was a week long project with a window change that usually took three people to complete (in 27 reviews)

More Highlights
107 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Vaughan Mills Cashier and Sales Associate

    Anonymous Employee (Current Employee)

    ProsFun people to work with, fast pace environment since its supposedly the biggest tcp in north america. I like the fact that shifts go by quickly and theres always something to do.

    ConsRude customers, too many expectations from managers, and no employee appreciation. Employees constantly feel blamed for things they were unaware of. Being on cash all day messes with your head.

    Advice to Senior ManagementManagers should look to guide and coach their employees rather than blame them constantly.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Upper management needs overhaul

    Assistant Store Manager (Current Employee) Toronto, ON

    Pros-Great prices for children's clothing
    -depending on your team, you could have an amazing in store experience (my team is AMAZING, including my DSM)
    -Great room for growth

    I absolutely love some of my customers, who because of our small store size, are on a first name basis. Because we are in a high income area, many of the customers who come in don't care for promotions or email discounts, and just care for the experience of being in our store.

    There are some customers, however that refuse to shop unless there is some kind of additional discount involved and will make a huge fuss and threaten to call customer care if you do not honor a discount they are not even entitled to get.

    As well, my SSM Lead and myself are all in sync with one another. We recognize staff on a daily basis and make sure that they are aware of sales goals, incentive rewards (even though they don't get anything and this is truly unfair) and are even friends outside of work. They are really happy and tell us all the time that they would have left long ago had it not been for store management's care and support.

    Cons-customers often get better discounts than employees
    -incredibly large workload with crumbs for payroll
    -way too much favoritism going on (DSM favors a certain SSM)
    - not very fashion forward
    -NO ONE from upper management has your back
    -too much politicking
    -the return policy is a joke, why instill the 45 days policy and then allow the customer to get a FULL refund on items THEY damaged/washed or simply didn't want anymore after the 45 days?

    Where do I start!?
    Customers getting better discounts than employees: this is absolutely ridiculous. I understand that customers are the reason the company rakes in millions every year, but if you only offer your employees 30% off yet you offer the customer the same discount on merchandise ON TOP OF whatever the current promotion is on select items, then your staff will start to ask questions. The reason why they offer clothing at such a discounted price (and some items are of deplorable quality) is so that they can actually make money. By heavily discounting items and sacrificing payroll and offering little to no incentives, this company is able to pay Jane millions per year so that she can get caviar facials and french manicures in France. There is such a high turnover rate because of this. Gap employees enjoy 50% regular priced merchandise, happy as hell and are not belittled by cheap customers!

    Incredibly large workload with crumbs for payroll: Something has to get done here. I'm sorry Mrs customer, I can't accept your return because you washed that sherpa hoodie, oh could you hold on a second? We just received 15 boxes that I have to sign for, but then you'll have to wait since there are only two of us working at a time all day long and--heyyyy, welcome to the Children's Place, can I offer you a mesh bag? Just so you know, microfleece is two for $30 right now--I'm sorry mrs customer but you can't use that 30% off coupon, it expired three months ago, but can you just give me 5 minutes because the phone is ringing and a customer needs to know if we have a pair of 0.99 summer shorts that we transferred out to an outlet store in August. I think you get the picture here. Two on two coverage does not work. And you expect us to deal with entitled women who fight you for a $3.00 discount while waving an AMEX or Black Card to pay for a $15 shirt? Oh and the district conference call? Sorry I can't really pay attention because I'm too busy checking PVR reports, auditing paperwork, doing damages (but not in excess of $100 a month!), begging for the doors to get fixed through the Service Channel, doing the schedule, and "adjusting it for a peak day".

    Favoritism: As much as I love my DSM, she plays favorites with a particular store manager in our district. She constantly takes her out to visit other stores with her, while they laugh and gossip about what looks great and "what needs work" in stores.

    Not very fashion forward: Come on, who wears glittery pink skirts with the matching graphic tee, hairband AND purse past 8 years old? Check out your competition. Carter's, Osh Kosh Kids, GapKids (This is BIGGGG one). They have colors like green, blue, white, purple, ORANGE and real colors girls want. You wonder why we sell out of black rosette skirts in sizes 8-14 but why we have a sickening amount of glittery flowery hot pink skirts in the same size? Because no one wears that crap past 6 years old.

    My biggest beef with the company is it's return policy/customer care. They baby the YOU KNOW WHAT out of customers. Oh you bought a pair of 1.99 sneakers, had your son wear them ALL summer and bring them back without the receipt and claim that they don't fit your son? Oh you want to speak to the manager? I am the manager, sorry lady but those shoes have holes, they smell and there's no way he wore them "once". That's okay, get a cash refund without your receipt for the original price if you make a big enough fuss. The policy CLEARLY states in English, French and Spanish, that you cannot return any worn or washed merchandise. But nope, call customer care and Kevin Low gets wind of it, your DSM tells you to just accept the return and do whatever the customer wants so that she doesn't get in trouble. Return the shoes, shut up and keep being a puppet. Oh, and return the shoes and also get a "talking to" because you went against policy. Why have a return policy you're not going to abide by?

    Advice to Senior ManagementStick to your policies. Don't be afraid to stand your ground and customers will realize that they cannot walk all over you. If you don't support your employees, you will lose them. We've gone through 3 SSM's, 3 ASM's, 2 leads and 5 associates in little over a year. What does that tell you?

    And MAKE UP YOUR MIND...how are we supposed to do PPP's you send "effective immediately" last minute to "drive sales volume"? Get a grip...hopefully onto a better color palette because you're losing all of your customers to too much pink and WAY too much glitter on your clothes.

    Think Friday the 13th was scary? Visit the stores unannounced and see our reality. Jason V would turn around running and screaming like a little girl.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Pretty standard easy work as a sales associate.

    Sales Associate (Current Employee) Toronto, ON

    ProsIf you have a child in your life, you can purchase clothes for them at discounts. Especially if you are working in an outlet children's place location, clothes can be as cheap as $1.99 before any employee discounts!

    ConsNot challenging, very boring work. Very routine. Similar to other clothing stores, you have to handle rude customers, but you have an extra "fun" bonus of also having to deal with noisy children and public display of bad parenting.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Started out fun, but got worse over time. The company doesn't get it.

    Sales Lead (Current Employee) Fargo, ND (US)

    Pros-Fun environment, friendly people
    -Have some freedom in some visual displays
    -Opportunities to grow within the store

    Cons-The company does not compensate employees for the workload they put on you.
    -Expectations from the company and district managers are completely unrealistic. They cut your hours but increase workload.
    -Was only part time but worked full time hours
    -Did the same work as the assistant managers but was paid much less
    -Constant sale sets, price changes, window changes, visual changes each week...sometimes multiple times per week

    Advice to Senior ManagementIf you invest the money into your employees, you will reap the benefits. Employees will be happy, will work harder and your customers will be more satisfied with a fun environment.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Career Opportunities
    • No Opinion of CEO

     

    Neutral

    Sales Lead (Current Employee) Niles, OH (US)

    ProsStore discount was great .

    ConsMake sure you can handle a lot stress

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Nice place to work

    Assistant Manager (Former Employee) Huntington Beach, CA (US)

    ProsOpportunity for advancement and good employee discount. Flexible schedule, great for mothers and college students. Management cared for employees and were always listening to concerns.

    ConsDemanding and constant changing of marketing, displays, and floorset with tough deadline expectations. Daily sales goals and somewhat pushy on customers having to apply for store credit card.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Corporate America

    Anonymous Employee (Current Employee)

    ProsThe people are friendly. The location being in NJ nice to be away from the busy city. Good benefits. Started the star awards to recognize people who deserves it.

    ConsCommuting to NJ, in rush hour is not easy. Health benefits has decreased over the years. Difficult to move up within the company ladder so not much room for growth.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    There some Pros and Cons

    Product Designer (Current Employee) Secaucus, NJ (US)

    Pros- great benefits, including 30% employee's discount, free fruits, limo service, 401(K), medical, vision, and dental, overseas traveling expenses' reimbursement, etc.
    - great opportunity for recent college grads to gain necessary industry experience, including overseas work and travel

    Cons- long hours
    - unpaid overtime and weekends
    - favoritism
    - poor evaluation system

    Advice to Senior Managementneed to improve evaluation system
    manage better work-life balance

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Overall good - Just ridiculously high expectations.

    Assistant Store Manager (Current Employee) Orlando, FL (US)

    Pros-Encouragement to move up
    -Ability to speak to your upper management (DM, RD, LPM) whenever needed; Open Door Policy even though they are not in the office

    Cons-Recent budget cuts decrease the benefits for holiday pay
    -Overly high expectations with extremely limited hours. There is not enough time/payroll to help the customers and complete the floorsets, etc.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great Product and promotions for customers.

    Store Sales Manager (Current Employee) Houston, TX (US)

    ProsGreat pay . Great hours and great customers.

    ConsToo many prices changes and moves done daily,weekly as well as monthly.

    Advice to Senior ManagementDon't work with the company.

    No, I would not recommend this company to a friend

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