The Children's Place

  www.childrensplace.com
  www.childrensplace.com

The Children's Place Reviews

Updated 11 December, 2014
Updated 11 December, 2014
575 Reviews
2.2
575 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Children's Place President & CEO Jane Elfers
Jane Elfers
263 Ratings

Review Highlights

Pros
  • Employee discount is good especially since it can be used on all sale and clearance (in 40 reviews)

  • Good money, good quality clothing, great discount on the clothes (in 24 reviews)


Cons
  • Associates are expected to train upper management when unqualified management is hired (in 58 reviews)

  • Top managment would make last minute decisions and we would have to stay late to redo floor sets (in 33 reviews)

More Highlights

132 Employee Reviews Back to all reviews

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  1.  

    Vaughan Mills Cashier and Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place part-time

    Pros

    Fun people to work with, fast pace environment since its supposedly the biggest tcp in north america. I like the fact that shifts go by quickly and theres always something to do.

    Cons

    Rude customers, too many expectations from managers, and no employee appreciation. Employees constantly feel blamed for things they were unaware of. Being on cash all day messes with your head.

    Advice to ManagementAdvice

    Managers should look to guide and coach their employees rather than blame them constantly.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Upper management needs overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Toronto, ON
    Current Employee - Assistant Store Manager in Toronto, ON

    I have been working at The Children's Place part-time (less than an year)

    Pros

    -Great prices for children's clothing
    -depending on your team, you could have an amazing in store experience (my team is AMAZING, including my DSM)
    -Great room for growth

    I absolutely love some of my customers, who because of our small store size, are on a first name basis. Because we are in a high income area, many of the customers who come in don't care for promotions or email discounts, and just care for the experience of being in our store.

    There are some customers, however that refuse to shop unless there is some kind of additional discount involved and will make a huge fuss and threaten to call customer care if you do not honor a discount they are not even entitled to get.

    As well, my SSM Lead and myself are all in sync with one another. We recognize staff on a daily basis and make sure that they are aware of sales goals, incentive rewards (even though they don't get anything and this is truly unfair) and are even friends outside of work. They are really happy and tell us all the time that they would have left long ago had it not been for store management's care and support.

    Cons

    -customers often get better discounts than employees
    -incredibly large workload with crumbs for payroll
    -way too much favoritism going on (DSM favors a certain SSM)
    - not very fashion forward
    -NO ONE from upper management has your back
    -too much politicking
    -the return policy is a joke, why instill the 45 days policy and then allow the customer to get a FULL refund on items THEY damaged/washed or simply didn't want anymore after the 45 days?

    Where do I start!?
    Customers getting better discounts than employees: this is absolutely ridiculous. I understand that customers are the reason the company rakes in millions every year, but if you only offer your employees 30% off yet you offer the customer the same discount on merchandise ON TOP OF whatever the current promotion is on select items, then your staff will start to ask questions. The reason why they offer clothing at such a discounted price (and some items are of deplorable quality) is so that they can actually make money. By heavily discounting items and sacrificing payroll and offering little to no incentives, this company is able to pay Jane millions per year so that she can get caviar facials and french manicures in France. There is such a high turnover rate because of this. Gap employees enjoy 50% regular priced merchandise, happy as hell and are not belittled by cheap customers!

    Incredibly large workload with crumbs for payroll: Something has to get done here. I'm sorry Mrs customer, I can't accept your return because you washed that sherpa hoodie, oh could you hold on a second? We just received 15 boxes that I have to sign for, but then you'll have to wait since there are only two of us working at a time all day long and--heyyyy, welcome to the Children's Place, can I offer you a mesh bag? Just so you know, microfleece is two for $30 right now--I'm sorry mrs customer but you can't use that 30% off coupon, it expired three months ago, but can you just give me 5 minutes because the phone is ringing and a customer needs to know if we have a pair of 0.99 summer shorts that we transferred out to an outlet store in August. I think you get the picture here. Two on two coverage does not work. And you expect us to deal with entitled women who fight you for a $3.00 discount while waving an AMEX or Black Card to pay for a $15 shirt? Oh and the district conference call? Sorry I can't really pay attention because I'm too busy checking PVR reports, auditing paperwork, doing damages (but not in excess of $100 a month!), begging for the doors to get fixed through the Service Channel, doing the schedule, and "adjusting it for a peak day".

    Favoritism: As much as I love my DSM, she plays favorites with a particular store manager in our district. She constantly takes her out to visit other stores with her, while they laugh and gossip about what looks great and "what needs work" in stores.

    Not very fashion forward: Come on, who wears glittery pink skirts with the matching graphic tee, hairband AND purse past 8 years old? Check out your competition. Carter's, Osh Kosh Kids, GapKids (This is BIGGGG one). They have colors like green, blue, white, purple, ORANGE and real colors girls want. You wonder why we sell out of black rosette skirts in sizes 8-14 but why we have a sickening amount of glittery flowery hot pink skirts in the same size? Because no one wears that crap past 6 years old.

    My biggest beef with the company is it's return policy/customer care. They baby the YOU KNOW WHAT out of customers. Oh you bought a pair of 1.99 sneakers, had your son wear them ALL summer and bring them back without the receipt and claim that they don't fit your son? Oh you want to speak to the manager? I am the manager, sorry lady but those shoes have holes, they smell and there's no way he wore them "once". That's okay, get a cash refund without your receipt for the original price if you make a big enough fuss. The policy CLEARLY states in English, French and Spanish, that you cannot return any worn or washed merchandise. But nope, call customer care and Kevin Low gets wind of it, your DSM tells you to just accept the return and do whatever the customer wants so that she doesn't get in trouble. Return the shoes, shut up and keep being a puppet. Oh, and return the shoes and also get a "talking to" because you went against policy. Why have a return policy you're not going to abide by?

    Advice to ManagementAdvice

    Stick to your policies. Don't be afraid to stand your ground and customers will realize that they cannot walk all over you. If you don't support your employees, you will lose them. We've gone through 3 SSM's, 3 ASM's, 2 leads and 5 associates in little over a year. What does that tell you?

    And MAKE UP YOUR MIND...how are we supposed to do PPP's you send "effective immediately" last minute to "drive sales volume"? Get a grip...hopefully onto a better color palette because you're losing all of your customers to too much pink and WAY too much glitter on your clothes.

    Think Friday the 13th was scary? Visit the stores unannounced and see our reality. Jason V would turn around running and screaming like a little girl.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Pretty standard easy work as a sales associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at The Children's Place part-time (less than an year)

    Pros

    If you have a child in your life, you can purchase clothes for them at discounts. Especially if you are working in an outlet children's place location, clothes can be as cheap as $1.99 before any employee discounts!

    Cons

    Not challenging, very boring work. Very routine. Similar to other clothing stores, you have to handle rude customers, but you have an extra "fun" bonus of also having to deal with noisy children and public display of bad parenting.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Lead
    Current Employee - Store Lead

    I have been working at The Children's Place part-time (less than an year)

    Pros

    - Discount : Great if you have a child to buy for in your life, though many times it is no better than a customer having a coupon, which are easily obtainable.

    - Environment: Can be a pleasant place to work, customers usually are nice and have children with them, whose antics can make for an entertaining day.

    - Team: If you are lucky enough to get into a store with a good team, it can be enjoyable. Everyone knows they have a role in building the store and the camaraderie can be nice.

    Cons

    - Expectations: Corporate expectations are ridiculous compared to the number of hours they are willing to give. Constant floor changes and price changes, and they are communicated last minute.

    - Hours: Store leads are only guaranteed twenty hours, associates are guaranteed none. If you have an open schedule and prove yourself, you can get called in for extra hours, but its not enough to live on.

    - Management: The management outside of the store itself is very disconnected from reality. They often don't have a good idea of what is going on or seem to be very knowledgeable at all.

    - Advancement: There appears to be little, if any room for advancement. As others have stated, associates and/or leads can be responsible for teaching poorly skilled hires placed in positions above them, which is frustrating.

    Advice to ManagementAdvice

    - Give hours to train: With no hours to train new employees, its always a learn as you go situation. This places a serious burden on everyone.

    - Hire from within: Focus on building talent within the stores before bringing in new, unproven individuals.

    - Help your employees, don't hinder them: Corporate hinders its employees in so many ways. Between their confusing marketing tactics that leads to frustrated customers abusing employees to last minute notification on huge changes that must be carried out, corporate seems more focused on placing hurdles in the way rather than removing them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great store and prices but unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at The Children's Place

    Pros

    Always have new product and good quality. The DMs are responsive and helpful.

    Cons

    Floor sets and their communication is not their strong suit. They expect way too many things out of you at once with out giving you the resources you need. Lots of turnover.

    Advice to ManagementAdvice

    If you are going to pay someone to do come up with a floor set, stick with it! One update is fine, but 3 or 4 in a couple days is ridiculous!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Crazy parents but a very fun job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier-Sales Associate in Taylor, MI (US)
    Current Employee - Cashier-Sales Associate in Taylor, MI (US)

    I have been working at The Children's Place part-time (less than an year)

    Pros

    Work with kids
    Great discount
    Good co-workers
    Great parties
    Good benefits
    Messy store keeps you super busy
    Easy register work

    Cons

    Only gives hours to those that been there the longest
    Low pay, lower than minimum wage
    Crazy moms and kids

    Advice to ManagementAdvice

    Encourage equal hours to all employees not just the ones that been there the longest

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Very little training, upbeat atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Midwest City, OK (US)
    Current Employee - Sales Associate in Midwest City, OK (US)

    I have been working at The Children's Place (less than an year)

    Pros

    -My managers and coworkers are all cheerful and pleasant; good attitudes are abundant! Coming from food service it is refreshing to encounter customer service professionals who leave their baggage at the door and do not get wrapped up in drama!

    -Awesome employee discounts!

    Cons

    -There was basically no training (I have not struggled to catch on- but I could certainly see some people having a difficult time with so little direction).

    -If you're looking for anything close to full time, keep looking, you won't find it at The Children's Place unless you're management.

    -I have years of customer service experience and I'm getting the same pay as a girl who has never had a job before.

    -No commission or profit sharing of any kind for sales associates although sales associates are encouraged to upsell (why bother?)

    Advice to ManagementAdvice

    -Maybe try doing shadowing for the first week instead of just throwing new employees on the floor.

    -Give some sort of incentive for your outstanding sales associates, they are putting money in your pocket by doing an excellent job, they deserve something in return.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Okay for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place

    Pros

    I was hired without any experience.

    Cons

    They don't want to take the time to train you. They expect store associates to do everything while the assistant manager does nothing.
    They have these shifts where you have to plan to be available for them, but you have call in to make sure they need you. So basically you may not really be working that shift but you have to rearrange your time and life as if you were.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Sales Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead
    Current Employee - Sales Lead

    I have been working at The Children's Place part-time (more than an year)

    Pros

    Management experience, Flexible hours, fun co-workers.

    Cons

    They do not try to develop employees or promote within, Hours are up and down for sales lead, rarely receive extra payroll hours for floor-set and processing freight.

    Advice to ManagementAdvice

    To be successful you must be a self learner because of lack of training hours... also this is not an office job you must be willing to multitask and get thing done during down times.

    No opinion of CEO
  11.  

    ......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at The Children's Place

    Pros

    After 8 years finally got paid 12.

    Cons

    Do manager jobs and even train managers who are in hire positions. Hire people outside of company who have no clue and expect lower on the ladder associates to train them instead of moving the current employee up the ladder. On-call shifts waste your day. Hours are skid dish an vary

    Advice to ManagementAdvice

    Respect your workers, especially ones with family and on calls are stupid

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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