The Children's Place

www.childrensplace.com
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The Children's Place Reviews

Updated 24 February, 2015
Updated 24 February, 2015
147 Reviews
3.0
147 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Children's Place President & CEO Jane Elfers
Jane Elfers
147 Ratings

Review Highlights

Pros
  • Employee discount is good especially since it can be used on all sale and clearance (in 40 reviews)

  • Good money, good quality clothing, great discount on the clothes (in 24 reviews)


Cons
  • Associates are expected to train upper management when unqualified management is hired (in 58 reviews)

  • Top managment would make last minute decisions and we would have to stay late to redo floor sets (in 33 reviews)

More Highlights

147 Employee Reviews Back to all Reviews

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  1.  

    Vaughan Mills Cashier and Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place part-time

    Pros

    Fun people to work with, fast pace environment since its supposedly the biggest tcp in north america. I like the fact that shifts go by quickly and theres always something to do.

    Cons

    Rude customers, too many expectations from managers, and no employee appreciation. Employees constantly feel blamed for things they were unaware of. Being on cash all day messes with your head.

    Advice to ManagementAdvice

    Managers should look to guide and coach their employees rather than blame them constantly.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Upper management needs overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Toronto, ON
    Current Employee - Assistant Store Manager in Toronto, ON

    I have been working at The Children's Place part-time (less than a year)

    Pros

    -Great prices for children's clothing
    -depending on your team, you could have an amazing in store experience (my team is AMAZING, including my DSM)
    -Great room for growth

    I absolutely love some of my customers, who because of our small store size, are on a first name basis. Because we are in a high income area, many of the customers who come in don't care for promotions or email discounts, and just care for the experience of being in our store.

    There are some customers, however that refuse to shop unless there is some kind of additional discount involved and will make a huge fuss and threaten to call customer care if you do not honor a discount they are not even entitled to get.

    As well, my SSM Lead and myself are all in sync with one another. We recognize staff on a daily basis and make sure that they are aware of sales goals, incentive rewards (even though they don't get anything and this is truly unfair) and are even friends outside of work. They are really happy and tell us all the time that they would have left long ago had it not been for store management's care and support.

    Cons

    -customers often get better discounts than employees
    -incredibly large workload with crumbs for payroll
    -way too much favoritism going on (DSM favors a certain SSM)
    - not very fashion forward
    -NO ONE from upper management has your back
    -too much politicking
    -the return policy is a joke, why instill the 45 days policy and then allow the customer to get a FULL refund on items THEY damaged/washed or simply didn't want anymore after the 45 days?

    Where do I start!?
    Customers getting better discounts than employees: this is absolutely ridiculous. I understand that customers are the reason the company rakes in millions every year, but if you only offer your employees 30% off yet you offer the customer the same discount on merchandise ON TOP OF whatever the current promotion is on select items, then your staff will start to ask questions. The reason why they offer clothing at such a discounted price (and some items are of deplorable quality) is so that they can actually make money. By heavily discounting items and sacrificing payroll and offering little to no incentives, this company is able to pay Jane millions per year so that she can get caviar facials and french manicures in France. There is such a high turnover rate because of this. Gap employees enjoy 50% regular priced merchandise, happy as hell and are not belittled by cheap customers!

    Incredibly large workload with crumbs for payroll: Something has to get done here. I'm sorry Mrs customer, I can't accept your return because you washed that sherpa hoodie, oh could you hold on a second? We just received 15 boxes that I have to sign for, but then you'll have to wait since there are only two of us working at a time all day long and--heyyyy, welcome to the Children's Place, can I offer you a mesh bag? Just so you know, microfleece is two for $30 right now--I'm sorry mrs customer but you can't use that 30% off coupon, it expired three months ago, but can you just give me 5 minutes because the phone is ringing and a customer needs to know if we have a pair of 0.99 summer shorts that we transferred out to an outlet store in August. I think you get the picture here. Two on two coverage does not work. And you expect us to deal with entitled women who fight you for a $3.00 discount while waving an AMEX or Black Card to pay for a $15 shirt? Oh and the district conference call? Sorry I can't really pay attention because I'm too busy checking PVR reports, auditing paperwork, doing damages (but not in excess of $100 a month!), begging for the doors to get fixed through the Service Channel, doing the schedule, and "adjusting it for a peak day".

    Favoritism: As much as I love my DSM, she plays favorites with a particular store manager in our district. She constantly takes her out to visit other stores with her, while they laugh and gossip about what looks great and "what needs work" in stores.

    Not very fashion forward: Come on, who wears glittery pink skirts with the matching graphic tee, hairband AND purse past 8 years old? Check out your competition. Carter's, Osh Kosh Kids, GapKids (This is BIGGGG one). They have colors like green, blue, white, purple, ORANGE and real colors girls want. You wonder why we sell out of black rosette skirts in sizes 8-14 but why we have a sickening amount of glittery flowery hot pink skirts in the same size? Because no one wears that crap past 6 years old.

    My biggest beef with the company is it's return policy/customer care. They baby the YOU KNOW WHAT out of customers. Oh you bought a pair of 1.99 sneakers, had your son wear them ALL summer and bring them back without the receipt and claim that they don't fit your son? Oh you want to speak to the manager? I am the manager, sorry lady but those shoes have holes, they smell and there's no way he wore them "once". That's okay, get a cash refund without your receipt for the original price if you make a big enough fuss. The policy CLEARLY states in English, French and Spanish, that you cannot return any worn or washed merchandise. But nope, call customer care and Kevin Low gets wind of it, your DSM tells you to just accept the return and do whatever the customer wants so that she doesn't get in trouble. Return the shoes, shut up and keep being a puppet. Oh, and return the shoes and also get a "talking to" because you went against policy. Why have a return policy you're not going to abide by?

    Advice to ManagementAdvice

    Stick to your policies. Don't be afraid to stand your ground and customers will realize that they cannot walk all over you. If you don't support your employees, you will lose them. We've gone through 3 SSM's, 3 ASM's, 2 leads and 5 associates in little over a year. What does that tell you?

    And MAKE UP YOUR MIND...how are we supposed to do PPP's you send "effective immediately" last minute to "drive sales volume"? Get a grip...hopefully onto a better color palette because you're losing all of your customers to too much pink and WAY too much glitter on your clothes.

    Think Friday the 13th was scary? Visit the stores unannounced and see our reality. Jason V would turn around running and screaming like a little girl.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Pretty standard easy work as a sales associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at The Children's Place part-time (less than a year)

    Pros

    If you have a child in your life, you can purchase clothes for them at discounts. Especially if you are working in an outlet children's place location, clothes can be as cheap as $1.99 before any employee discounts!

    Cons

    Not challenging, very boring work. Very routine. Similar to other clothing stores, you have to handle rude customers, but you have an extra "fun" bonus of also having to deal with noisy children and public display of bad parenting.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Saint Louis, MO (US)
    Former Employee - Sales Associate in Saint Louis, MO (US)

    I worked at The Children's Place part-time (less than a year)

    Pros

    Friendly, welcoming staff and management
    Good for first time retail position

    Cons

    Difficult to achieve expectations both in duties and sales quotas

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Wasted several long years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place

    Pros

    -Good benefits/pto
    -They like to promote from within, (but only because they can pay you A LOT less than an external hire-max raise for a promotion is 20%)
    -Discount of 25%, 40% during associate appreciation
    -Sales Leads are guaranteed 20 hours a week, which was nice (although they didn't receive any benefits like pto)
    -Full time only had to work 30 hours a week; my SM rarely worked more than 40 hours-so really good work life balance
    -One weekend off a month for managers
    -Some freedom with visuals.
    -Flexible with sales associates' schedules. You could get a lot of hours during the holidays and the summer if you wanted them, but during off season, but it was more like 10 hours a week for associates-the hours had to go to the managers first, and whatever was left could be split among the associates. Good about working around school/work schedules

    Cons

    -They recently started hiring new associates at min wage to save money.
    -Payroll was a joke. The store had to be perfect at night to close, but we were in trouble if we stayed because we couldn't be over in payroll.
    -Call-in shifts. Most associates didn't stay long/turnover was really high-which was reflected in our raises.
    -SM seemed to spend a lot (most) of the time in store on the phone and in the back office
    -Training was a joke. I was supposed to have two weeks of training...I think I got 2 or 3 days.
    -Raises are only yearly and are based on how well the store is doing-if you didn't make your Place Card and sales goals, you aren't getting a raise. If you do get a raise, the most I ever saw anyone get was .25 cents.
    -I can't tell you how many times I had to set a sale-change EVERY sign in the ENTIRE store-only for it to be switched back 3 days later. They changed sales constantly-it was ridiculous and incredibly time consuming. Plus, there was no extra payroll for those nights, and we still had to have a perfect close and be out on time.
    -Shipment...oh shipment...some days we would get 20 boxes-that's manageable...some days we would get 120 boxes and then the next day get 50 more-we had no place to put them. We also got no payroll to get through the shipment-which meant we were working on the sales floor. "Tasking" on the sales floor? You can't do that! We were caught in a catch-22-no payroll for a shipment team to process boxes....but we weren't supposed to do it on the sales floor.
    -Allocation-please tell me why we got sent 5 size runs of something that IS NOT SELLING, but got sent no extra product of the stuff that the customers want. We would sell out of shorts in mid-July and customers would be mad and walk right back out of the store.
    -Conversion...oh my God that word still haunts me. Everything was about conversion. If you had bad conversion that day, you were going to get a phone call about it. I cringed when a customer would just stand by the door, or if a person came in and out of the store multiple times because the sensor would be them up, and your conversion wold look terrible, even if it really wasn't. And when you got the phone call, you couldn't use that excuse, you just had to say you weren't doing your job, or you should have greeted more...you better never say it was anything other than your own poor customer service
    -Place Cards-I hate Place Cards, hate them, hate them, hate them. You were supposed to get at least two apps per day, and boy were you in trouble if you weren't "driving Place Card applications"...my manager would write people up over not getting any
    -Rewards program-this was not that bad, EXCEPT that you had to ask customers for the rewards program, if they didn't have that you had to sign them up, if they didn't want to you had to ask for their email and phone number...after all that you have to ask about the credit card...if it was a large transaction, usually the customer didn't care...but they just wanted to buy a pair of sunglasses they would get very frustrated
    -There are supply freezes where you can't order any supplies-we ran out of bags more than a couple times.
    -If you got a customer complaint, you got written up-didn't matter if the associate did nothing wrong or not. If a customer complained, the manager had to do anything to make it right-extra coupons, highly discounted product, etc.
    -Some of the upper management was nice, some of them were just rude-cussing out my SM on the sales floor in front of customers and associates? That's incredibly unprofessional.
    -HR is a joke. Don't complain, it won't matter.

    Advice to ManagementAdvice

    I know it's retail and there are always going to be frustrating customers, a high workload, and odd work hours, but you can still make it a place people want to work. Maybe the incredibly high turnover for both associates and managers should tell you something.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    I did not like this job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place part-time (less than a year)

    Pros

    there are none at all

    Cons

    managers were terrible and rude

    Advice to ManagementAdvice

    Have the skills for the job

    Doesn't Recommend
    Negative Outlook
  8.  

    Kins Plaza Children"s Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)

    I worked at The Children's Place

    Pros

    Managers are very friendly and helpful

    Cons

    Not many hours after holidays, somewhat of favoritism when it comes to employees, rude customers, stealing

    Advice to ManagementAdvice

    Randomly review the stores without them knowing so you can get a better look on what goes on daily.

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Neutral "OK"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Raleigh, NC (US)
    Current Employee - Assistant Store Manager in Raleigh, NC (US)

    I have been working at The Children's Place full-time (more than a year)

    Pros

    Lots of PTO & sick time available, overall good benefits.

    Cons

    Company likes to find ways to "cut corners" financially whether it be---not donating to ANY causes or promoting the company whatsoever, not renting a space on the shopping center marquee to advertise to those passing by that the store is even there, lowering associate pay to minimum wage, giving 20 cent (if any at all) yearly raises to store leads, etc. Then they will punish store workers for not making yearly goals when the company has put literally all of the odds against you.
    Company can MOVE you to another location if they choose & you have little to no say in it.

    Advice to ManagementAdvice

    Better associate pay leads to better candidates for hire as well as more dedicated workers, less call outs, less people quitting for higher paying jobs, etc.
    Floor sets & updates are not relevant based on items that have moved to "sale" or are no longer in the store. Confuses associates & leaves them to decide what to put in place of incorrect items shown on floor sets.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    Good pay but unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at The Children's Place

    Pros

    Great products, great sales, always new product.

    Cons

    Over worked, under appreciated. Not a smooth working machine. All the issues are with corporate. No traing and no time for it.

    Advice to ManagementAdvice

    Get it together.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Fast paced & challenging work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place

    Pros

    Great benefits, some great mentors, & leaders

    Cons

    Constant floorset updates & price changes. Heavy workload with 2 person coverage.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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