The Children's Place Reviews

Updated 24 August, 2014
Updated 24 August, 2014
492 Reviews

2.3
492 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Children's Place President & CEO Jane Elfers
Jane Elfers
233 Ratings

Review Highlights

Pros
  • Employee discount is good especially since it can be used on all sale and clearance (in 32 reviews)

  • Good money, good quality clothing, great discount on the clothes (in 23 reviews)


Cons
  • Associates are expected to train upper management when unqualified management is hired (in 46 reviews)

  • Floor set was a week long project with a window change that usually took three people to complete (in 27 reviews)

More Highlights

112 Employee Reviews Back to all reviews

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  1.  

    Vaughan Mills Cashier and Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place part-time

    Pros

    Fun people to work with, fast pace environment since its supposedly the biggest tcp in north america. I like the fact that shifts go by quickly and theres always something to do.

    Cons

    Rude customers, too many expectations from managers, and no employee appreciation. Employees constantly feel blamed for things they were unaware of. Being on cash all day messes with your head.

    Advice to ManagementAdvice

    Managers should look to guide and coach their employees rather than blame them constantly.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Upper management needs overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Toronto, ON
    Current Employee - Assistant Store Manager in Toronto, ON

    I have been working at The Children's Place part-time for less than a year

    Pros

    -Great prices for children's clothing
    -depending on your team, you could have an amazing in store experience (my team is AMAZING, including my DSM)
    -Great room for growth

    I absolutely love some of my customers, who because of our small store size, are on a first name basis. Because we are in a high income area, many of the customers who come in don't care for promotions or email discounts, and just care for the experience of being in our store.

    There are some customers, however that refuse to shop unless there is some kind of additional discount involved and will make a huge fuss and threaten to call customer care if you do not honor a discount they are not even entitled to get.

    As well, my SSM Lead and myself are all in sync with one another. We recognize staff on a daily basis and make sure that they are aware of sales goals, incentive rewards (even though they don't get anything and this is truly unfair) and are even friends outside of work. They are really happy and tell us all the time that they would have left long ago had it not been for store management's care and support.

    Cons

    -customers often get better discounts than employees
    -incredibly large workload with crumbs for payroll
    -way too much favoritism going on (DSM favors a certain SSM)
    - not very fashion forward
    -NO ONE from upper management has your back
    -too much politicking
    -the return policy is a joke, why instill the 45 days policy and then allow the customer to get a FULL refund on items THEY damaged/washed or simply didn't want anymore after the 45 days?

    Where do I start!?
    Customers getting better discounts than employees: this is absolutely ridiculous. I understand that customers are the reason the company rakes in millions every year, but if you only offer your employees 30% off yet you offer the customer the same discount on merchandise ON TOP OF whatever the current promotion is on select items, then your staff will start to ask questions. The reason why they offer clothing at such a discounted price (and some items are of deplorable quality) is so that they can actually make money. By heavily discounting items and sacrificing payroll and offering little to no incentives, this company is able to pay Jane millions per year so that she can get caviar facials and french manicures in France. There is such a high turnover rate because of this. Gap employees enjoy 50% regular priced merchandise, happy as hell and are not belittled by cheap customers!

    Incredibly large workload with crumbs for payroll: Something has to get done here. I'm sorry Mrs customer, I can't accept your return because you washed that sherpa hoodie, oh could you hold on a second? We just received 15 boxes that I have to sign for, but then you'll have to wait since there are only two of us working at a time all day long and--heyyyy, welcome to the Children's Place, can I offer you a mesh bag? Just so you know, microfleece is two for $30 right now--I'm sorry mrs customer but you can't use that 30% off coupon, it expired three months ago, but can you just give me 5 minutes because the phone is ringing and a customer needs to know if we have a pair of 0.99 summer shorts that we transferred out to an outlet store in August. I think you get the picture here. Two on two coverage does not work. And you expect us to deal with entitled women who fight you for a $3.00 discount while waving an AMEX or Black Card to pay for a $15 shirt? Oh and the district conference call? Sorry I can't really pay attention because I'm too busy checking PVR reports, auditing paperwork, doing damages (but not in excess of $100 a month!), begging for the doors to get fixed through the Service Channel, doing the schedule, and "adjusting it for a peak day".

    Favoritism: As much as I love my DSM, she plays favorites with a particular store manager in our district. She constantly takes her out to visit other stores with her, while they laugh and gossip about what looks great and "what needs work" in stores.

    Not very fashion forward: Come on, who wears glittery pink skirts with the matching graphic tee, hairband AND purse past 8 years old? Check out your competition. Carter's, Osh Kosh Kids, GapKids (This is BIGGGG one). They have colors like green, blue, white, purple, ORANGE and real colors girls want. You wonder why we sell out of black rosette skirts in sizes 8-14 but why we have a sickening amount of glittery flowery hot pink skirts in the same size? Because no one wears that crap past 6 years old.

    My biggest beef with the company is it's return policy/customer care. They baby the YOU KNOW WHAT out of customers. Oh you bought a pair of 1.99 sneakers, had your son wear them ALL summer and bring them back without the receipt and claim that they don't fit your son? Oh you want to speak to the manager? I am the manager, sorry lady but those shoes have holes, they smell and there's no way he wore them "once". That's okay, get a cash refund without your receipt for the original price if you make a big enough fuss. The policy CLEARLY states in English, French and Spanish, that you cannot return any worn or washed merchandise. But nope, call customer care and Kevin Low gets wind of it, your DSM tells you to just accept the return and do whatever the customer wants so that she doesn't get in trouble. Return the shoes, shut up and keep being a puppet. Oh, and return the shoes and also get a "talking to" because you went against policy. Why have a return policy you're not going to abide by?

    Advice to ManagementAdvice

    Stick to your policies. Don't be afraid to stand your ground and customers will realize that they cannot walk all over you. If you don't support your employees, you will lose them. We've gone through 3 SSM's, 3 ASM's, 2 leads and 5 associates in little over a year. What does that tell you?

    And MAKE UP YOUR MIND...how are we supposed to do PPP's you send "effective immediately" last minute to "drive sales volume"? Get a grip...hopefully onto a better color palette because you're losing all of your customers to too much pink and WAY too much glitter on your clothes.

    Think Friday the 13th was scary? Visit the stores unannounced and see our reality. Jason V would turn around running and screaming like a little girl.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Pretty standard easy work as a sales associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at The Children's Place part-time for less than a year

    Pros

    If you have a child in your life, you can purchase clothes for them at discounts. Especially if you are working in an outlet children's place location, clothes can be as cheap as $1.99 before any employee discounts!

    Cons

    Not challenging, very boring work. Very routine. Similar to other clothing stores, you have to handle rude customers, but you have an extra "fun" bonus of also having to deal with noisy children and public display of bad parenting.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead  in  Pitts, PA (US)
    Current Employee - Sales Lead in Pitts, PA (US)

    I have been working at The Children's Place part-time for more than 3 years

    Pros

    Love the clothes, good quality. Employee discount is pretty nice. Associates work well with each other to accomplish goals.

    Cons

    Need to have more hours then they give for Back to School, Christmas, and floor sets. We don't have magic wands. Higher pay rate would be nice.

    Advice to ManagementAdvice

    Stop having so many updates, especially around busy times. Things don't need to be moved 5 times in 2 weeks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place

    Pros

    Great Place to work, good pay, flexible schedule with school, good discount

    Cons

    Working holidays, not much room to move up

  7.  

    Not a good job to have while in school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate  in  Selma, TX (US)
    Former Employee - Sales Associate in Selma, TX (US)

    I worked at The Children's Place part-time for more than a year

    Pros

    It was a basic retail job. Holidays and peak seasons are busy which makes hours better.

    Cons

    The managers did not work well with my schedule. I informed them that I was a senior in high school and could only work weekends, and early evenings during the week, but that didn't stop them from having me scheduled late getting out of work after midnight.

    Advice to ManagementAdvice

    Don't hire people if you don't want to work with their availability.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Too many tasks, not enough payroll to complete them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead  in  Saginaw, MI (US)
    Current Employee - Sales Lead in Saginaw, MI (US)

    I have been working at The Children's Place part-time for more than a year

    Pros

    30% discount, even on top of sales and clearance.

    Cons

    There aren't enough hours to complete the tasks assigned.

    Advice to ManagementAdvice

    We struggle with payroll weekly, we are currently so deep in stock that our backroom is almost impossible to walk though but we don't have the payroll to process it and we are continuously receiving 12-20 more boxes daily. The pay is not competitive with other stores, but the discounts are better. Though, if you don't have kids, the discount isn't a good enough perk to make up for the pay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Store sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager  in  Boston, MA (US)
    Current Employee - Store Sales Manager in Boston, MA (US)

    I have been working at The Children's Place full-time for more than 3 years

    Pros

    Vacation Pay of 22 days

    Cons

    You can never find a good time to take a vacation. I tried to schedule an island vacation twice and had to cancel due to a new store opening and shipments too heavy to leave my team. The shipment schedule states x amount of boxes a week for the month on the monthly workload calender, then you receive three times the shipment (160) boxes a day and your store is on 167 hours a week payroll, which is 2-2 coverage, but don't fall behind the store to floor process. There is never a good time to take a vacation and feel like you can step away without coming back to twice the workload waiting for you.

    Advice to ManagementAdvice

    There is absolutely no reason to do a huge floor set only to update it exactly 3 days after pictures are posted for corp to review, then floor set 2 comes out. My customer hasn't had the chance to see the first one. We do window changes 3 times a week and have 1/2 hour to open the store and run reports, open registers, do LOD trackers and Place trackers and sign the event. We close down the store 15 min after we lock the door to try and pick up two additional hours for Saturdays schedule (so people can eat). We need more payroll to handle the work load.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Started out fun, but got worse over time. The company doesn't get it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead  in  Fargo, ND (US)
    Current Employee - Sales Lead in Fargo, ND (US)

    I have been working at The Children's Place part-time for more than a year

    Pros

    -Fun environment, friendly people
    -Have some freedom in some visual displays
    -Opportunities to grow within the store

    Cons

    -The company does not compensate employees for the workload they put on you.
    -Expectations from the company and district managers are completely unrealistic. They cut your hours but increase workload.
    -Was only part time but worked full time hours
    -Did the same work as the assistant managers but was paid much less
    -Constant sale sets, price changes, window changes, visual changes each week...sometimes multiple times per week

    Advice to ManagementAdvice

    If you invest the money into your employees, you will reap the benefits. Employees will be happy, will work harder and your customers will be more satisfied with a fun environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Neutral

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Sales Lead  in  Niles, OH (US)
    Current Employee - Sales Lead in Niles, OH (US)

    I have been working at The Children's Place part-time for less than a year

    Pros

    Store discount was great .

    Cons

    Make sure you can handle a lot stress

    Doesn't Recommend
    No opinion of CEO

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