The Children's Place
2.4 of 5 390 reviews
www.childrensplace.com Secaucus, NJ 5000+ Employees

The Children's Place Reviews

Updated Apr 11, 2014
All Employees Current Employees Only

2.4 389 reviews

                             

28% Approve of the CEO

The Children's Place President & CEO Jane Elfers

Jane Elfers

(189 ratings)

28% of employees recommend this company to a friend
93 Employee Reviews Back to all reviews
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Vaughan Mills Cashier and Sales Associate

Anonymous Employee (Current Employee)

I have been working at The Children's Place part-time

ProsFun people to work with, fast pace environment since its supposedly the biggest tcp in north america. I like the fact that shifts go by quickly and theres always something to do.

ConsRude customers, too many expectations from managers, and no employee appreciation. Employees constantly feel blamed for things they were unaware of. Being on cash all day messes with your head.

Advice to Senior ManagementManagers should look to guide and coach their employees rather than blame them constantly.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Upper management needs overhaul

Assistant Store Manager (Current Employee)
Toronto, ON

I have been working at The Children's Place part-time for less than a year

Pros-Great prices for children's clothing
-depending on your team, you could have an amazing in store experience (my team is AMAZING, including my DSM)
-Great room for growth

I absolutely love some of my customers, who because of our small store size, are on a first name basis. Because we are in a high income area, many of the customers who come in don't care for promotions or email discounts, and just care for the experience of being in our store.

There are some customers, however that refuse to shop unless there is some kind of additional discount involved and will make a huge fuss and threaten to call customer care if you do not honor a discount they are not even entitled to get.

As well, my SSM Lead and myself are all in sync with one another. We recognize staff on a daily basis and make sure that they are aware of sales goals, incentive rewards (even though they don't get anything and this is truly unfair) and are even friends outside of work. They are really happy and tell us all the time that they would have left long ago had it not been for store management's care and support.

Cons-customers often get better discounts than employees
-incredibly large workload with crumbs for payroll
-way too much favoritism going on (DSM favors a certain SSM)
- not very fashion forward
-NO ONE from upper management has your back
-too much politicking
-the return policy is a joke, why instill the 45 days policy and then allow the customer to get a FULL refund on items THEY damaged/washed or simply didn't want anymore after the 45 days?

Where do I start!?
Customers getting better discounts than employees: this is absolutely ridiculous. I understand that customers are the reason the company rakes in millions every year, but if you only offer your employees 30% off yet you offer the customer the same discount on merchandise ON TOP OF whatever the current promotion is on select items, then your staff will start to ask questions. The reason why they offer clothing at such a discounted price (and some items are of deplorable quality) is so that they can actually make money. By heavily discounting items and sacrificing payroll and offering little to no incentives, this company is able to pay Jane millions per year so that she can get caviar facials and french manicures in France. There is such a high turnover rate because of this. Gap employees enjoy 50% regular priced merchandise, happy as hell and are not belittled by cheap customers!

Incredibly large workload with crumbs for payroll: Something has to get done here. I'm sorry Mrs customer, I can't accept your return because you washed that sherpa hoodie, oh could you hold on a second? We just received 15 boxes that I have to sign for, but then you'll have to wait since there are only two of us working at a time all day long and--heyyyy, welcome to the Children's Place, can I offer you a mesh bag? Just so you know, microfleece is two for $30 right now--I'm sorry mrs customer but you can't use that 30% off coupon, it expired three months ago, but can you just give me 5 minutes because the phone is ringing and a customer needs to know if we have a pair of 0.99 summer shorts that we transferred out to an outlet store in August. I think you get the picture here. Two on two coverage does not work. And you expect us to deal with entitled women who fight you for a $3.00 discount while waving an AMEX or Black Card to pay for a $15 shirt? Oh and the district conference call? Sorry I can't really pay attention because I'm too busy checking PVR reports, auditing paperwork, doing damages (but not in excess of $100 a month!), begging for the doors to get fixed through the Service Channel, doing the schedule, and "adjusting it for a peak day".

Favoritism: As much as I love my DSM, she plays favorites with a particular store manager in our district. She constantly takes her out to visit other stores with her, while they laugh and gossip about what looks great and "what needs work" in stores.

Not very fashion forward: Come on, who wears glittery pink skirts with the matching graphic tee, hairband AND purse past 8 years old? Check out your competition. Carter's, Osh Kosh Kids, GapKids (This is BIGGGG one). They have colors like green, blue, white, purple, ORANGE and real colors girls want. You wonder why we sell out of black rosette skirts in sizes 8-14 but why we have a sickening amount of glittery flowery hot pink skirts in the same size? Because no one wears that crap past 6 years old.

My biggest beef with the company is it's return policy/customer care. They baby the YOU KNOW WHAT out of customers. Oh you bought a pair of 1.99 sneakers, had your son wear them ALL summer and bring them back without the receipt and claim that they don't fit your son? Oh you want to speak to the manager? I am the manager, sorry lady but those shoes have holes, they smell and there's no way he wore them "once". That's okay, get a cash refund without your receipt for the original price if you make a big enough fuss. The policy CLEARLY states in English, French and Spanish, that you cannot return any worn or washed merchandise. But nope, call customer care and Kevin Low gets wind of it, your DSM tells you to just accept the return and do whatever the customer wants so that she doesn't get in trouble. Return the shoes, shut up and keep being a puppet. Oh, and return the shoes and also get a "talking to" because you went against policy. Why have a return policy you're not going to abide by?

Advice to Senior ManagementStick to your policies. Don't be afraid to stand your ground and customers will realize that they cannot walk all over you. If you don't support your employees, you will lose them. We've gone through 3 SSM's, 3 ASM's, 2 leads and 5 associates in little over a year. What does that tell you?

And MAKE UP YOUR MIND...how are we supposed to do PPP's you send "effective immediately" last minute to "drive sales volume"? Get a grip...hopefully onto a better color palette because you're losing all of your customers to too much pink and WAY too much glitter on your clothes.

Think Friday the 13th was scary? Visit the stores unannounced and see our reality. Jason V would turn around running and screaming like a little girl.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Pretty standard easy work as a sales associate.

Sales Associate (Current Employee)
Toronto, ON

I have been working at The Children's Place part-time for less than a year

ProsIf you have a child in your life, you can purchase clothes for them at discounts. Especially if you are working in an outlet children's place location, clothes can be as cheap as $1.99 before any employee discounts!

ConsNot challenging, very boring work. Very routine. Similar to other clothing stores, you have to handle rude customers, but you have an extra "fun" bonus of also having to deal with noisy children and public display of bad parenting.

Yes, I would recommend this company to a friend

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No Structure for Store Sales Success

Sales Associate (Former Employee)
Dallas, TX (US)

I worked at The Children's Place part-time for less than a year

ProsThe Children's Places offers the most popular trends and the lastes in kids (baby-teenage) fashions to date. Their pricing and discounts are amazing and it really attracts the attention of the bargain shoppers.

ConsMy challenges were the pay and the lack of organization in the scheduling. The store was always short staffed and you were lucky if you worked with a great manager or sales lead; especially in closing the store. There was no accountability; someone was always blamed for something and there were never any verbal employee appreciation. AND the employee discount was NOT great. I would spend less using my coupons and my PlaceRewards.

Advice to Senior ManagementMy advice to manager would be to practice organization of your team members and be mindful of the lives of others when it comes to creating the schedule.

No, I would not recommend this company to a friend

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Neutral

Sales Lead (Current Employee)

I have been working at The Children's Place part-time

ProsIf you're looking for a place to feel comfortable this is good place. The atmosphere is nice if you get along with your co-workers.

ConsThere isn't a lot of opportunity for growth. This company likes to hire "outside" of the company rather than promote from within. In addition to this, the work load for a sales lead is identical to that of an assistant manager, the only difference is you're over worked with no increase in pay and no benefits.

Advice to Senior ManagementIdentify that there is opportunity to promote from within. Get to know more of the people in lower level management positions, they might impress you. You would be amazed how much knowledge someone possesses even after a short amount of time within a stagnant position.

No, I would not recommend this company to a friend

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Review

Assistant Store Manager (Current Employee)
New York, NY (US)

I have been working at The Children's Place full-time for more than a year

Prosopportunities to grow within the company, mgmt ensures that all associates have a quality of life.

Conslong hours, salary associates are not entitled to overtime pay.

Advice to Senior Managementremember once you were an associate.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Nice place to grow

Sales Associate (Current Employee)
Youngstown, OH (US)

I have been working at The Children's Place part-time for more than a year

ProsGreat discounts for employees on everything

Consnot a regular schedule each week

Advice to Senior Managementcontinue to customer service each customer

Yes, I would recommend this company to a friend

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Great product!!!

Sales Associate (Current Employee)
Tupelo, MS (US)

I have been working at The Children's Place part-time for less than a year

ProsGreat discounts for associates, flexible hours.

ConsTo many associates so therefore no hours!!!!!!

Advice to Senior ManagementTake care of your good employees!!! Let go of so many associates so others could get more hours!!!

Yes, I would recommend this company to a friend

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Loved the product

Anonymous Employee (Former Employee)

I worked at The Children's Place

ProsGood money, good quality clothing, great discount on the clothes! If you are a member of the part time staff, this is a great job. If you have kids, they will be dressed well for a great price!

ConsNo payroll given to accomplish all you have to do in a day. Managers are salaried, so they are free labor. I love the product, customers but missed my family!

Advice to Senior ManagementIf you are a member of management, make sure you have a strong core staff that is not afraid to work hard. There is a lot to do and no hours to do it on, so your staff needs to be quick, efficient and be able to multitask!

Yes, I would recommend this company to a friend

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Unfair company to work for

Anonymous Employee (Current Employee)

I have been working at The Children's Place part-time for more than a year

ProsThe employee discount is good.There are some decent co workers. Most of the customers are decent. Floorsets are fairly easy to complete.

ConsAssociates are NEVER allowed to take breaks whether it be 15 minutes or 30 minutes. Associates are expected to train upper management when unqualified management is hired.

Advice to Senior ManagementAssociates are entitled to a 15 minute break. PLEASE hire qualified management.

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Glassdoor is your free inside look at The Children's Place reviews and ratings - including employee satisfaction and approval ratings for The Children's Place CEO Jane Elfers. All 93 reviews are posted anonymously by The Children's Place employees.