The Children's Place Reviews

Updated 26 April, 2015
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3.0
160 Reviews
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The Children's Place President & CEO Jane Elfers
Jane Elfers
46 Ratings

160 Employee Reviews

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  1. Vaughan Mills Cashier and Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place part-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Fun people to work with, fast pace environment since its supposedly the biggest tcp in north america. I like the fact that shifts go by quickly and theres always something to do.

    Cons

    Rude customers, too many expectations from managers, and no employee appreciation. Employees constantly feel blamed for things they were unaware of. Being on cash all day messes with your head.

    Advice to Management

    Managers should look to guide and coach their employees rather than blame them constantly.

  2. Helpful (2)

    Upper management needs overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Toronto, ON
    Current Employee - Assistant Store Manager in Toronto, ON

    I have been working at The Children's Place part-time (Less than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    -Great prices for children's clothing
    -depending on your team, you could have an amazing in store experience (my team is AMAZING, including my DSM)
    -Great room for growth

    I absolutely love some of my customers, who because of our small store size, are on a first name basis. Because we are in a high income area, many of the customers who come in don't care for promotions or email discounts, and just care for the experience of being in our store.

    There are some customers, however that refuse to shop unless there is some kind of additional discount involved and will make a huge fuss and threaten to call customer care if you do not honor a discount they are not even entitled to get.

    As well, my SSM Lead and myself are all in sync with one another. We recognize staff on a daily basis and make sure that they are aware of sales goals, incentive rewards (even though they don't get anything and this is truly unfair) and are even friends outside of work. They are really happy and tell us all the time that they would have left long ago had it not been for store management's care and support.

    Cons

    -customers often get better discounts than employees
    -incredibly large workload with crumbs for payroll
    -way too much favoritism going on (DSM favors a certain SSM)
    - not very fashion forward
    -NO ONE from upper management has your back
    -too much politicking
    -the return policy is a joke, why instill the 45 days policy and then allow the customer to get a FULL refund on items THEY damaged/washed or simply didn't want anymore after the 45 days?

    Where do I start!?
    Customers getting better discounts than employees: this is absolutely ridiculous. I understand that customers are the reason the company rakes in millions every year, but if you only offer your employees 30% off yet you offer the customer the same discount on merchandise ON TOP OF whatever the current promotion is on select items, then your staff will start to ask questions. The reason why they offer clothing at such a discounted price (and some items are of deplorable quality) is so that they can actually make money. By heavily discounting items and sacrificing payroll and offering little to no incentives, this company is able to pay Jane millions per year so that she can get caviar facials and french manicures in France. There is such a high turnover rate because of this. Gap employees enjoy 50% regular priced merchandise, happy as hell and are not belittled by cheap customers!

    Incredibly large workload with crumbs for payroll: Something has to get done here. I'm sorry Mrs customer, I can't accept your return because you washed that sherpa hoodie, oh could you hold on a second? We just received 15 boxes that I have to sign for, but then you'll have to wait since there are only two of us working at a time all day long and--heyyyy, welcome to the Children's Place, can I offer you a mesh bag? Just so you know, microfleece is two for $30 right now--I'm sorry mrs customer but you can't use that 30% off coupon, it expired three months ago, but can you just give me 5 minutes because the phone is ringing and a customer needs to know if we have a pair of 0.99 summer shorts that we transferred out to an outlet store in August. I think you get the picture here. Two on two coverage does not work. And you expect us to deal with entitled women who fight you for a $3.00 discount while waving an AMEX or Black Card to pay for a $15 shirt? Oh and the district conference call? Sorry I can't really pay attention because I'm too busy checking PVR reports, auditing paperwork, doing damages (but not in excess of $100 a month!), begging for the doors to get fixed through the Service Channel, doing the schedule, and "adjusting it for a peak day".

    Favoritism: As much as I love my DSM, she plays favorites with a particular store manager in our district. She constantly takes her out to visit other stores with her, while they laugh and gossip about what looks great and "what needs work" in stores.

    Not very fashion forward: Come on, who wears glittery pink skirts with the matching graphic tee, hairband AND purse past 8 years old? Check out your competition. Carter's, Osh Kosh Kids, GapKids (This is BIGGGG one). They have colors like green, blue, white, purple, ORANGE and real colors girls want. You wonder why we sell out of black rosette skirts in sizes 8-14 but why we have a sickening amount of glittery flowery hot pink skirts in the same size? Because no one wears that crap past 6 years old.

    My biggest beef with the company is it's return policy/customer care. They baby the YOU KNOW WHAT out of customers. Oh you bought a pair of 1.99 sneakers, had your son wear them ALL summer and bring them back without the receipt and claim that they don't fit your son? Oh you want to speak to the manager? I am the manager, sorry lady but those shoes have holes, they smell and there's no way he wore them "once". That's okay, get a cash refund without your receipt for the original price if you make a big enough fuss. The policy CLEARLY states in English, French and Spanish, that you cannot return any worn or washed merchandise. But nope, call customer care and Kevin Low gets wind of it, your DSM tells you to just accept the return and do whatever the customer wants so that she doesn't get in trouble. Return the shoes, shut up and keep being a puppet. Oh, and return the shoes and also get a "talking to" because you went against policy. Why have a return policy you're not going to abide by?

    Advice to Management

    Stick to your policies. Don't be afraid to stand your ground and customers will realize that they cannot walk all over you. If you don't support your employees, you will lose them. We've gone through 3 SSM's, 3 ASM's, 2 leads and 5 associates in little over a year. What does that tell you?

    And MAKE UP YOUR MIND...how are we supposed to do PPP's you send "effective immediately" last minute to "drive sales volume"? Get a grip...hopefully onto a better color palette because you're losing all of your customers to too much pink and WAY too much glitter on your clothes.

    Think Friday the 13th was scary? Visit the stores unannounced and see our reality. Jason V would turn around running and screaming like a little girl.

  3. Pretty standard easy work as a sales associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at The Children's Place part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    If you have a child in your life, you can purchase clothes for them at discounts. Especially if you are working in an outlet children's place location, clothes can be as cheap as $1.99 before any employee discounts!

    Cons

    Not challenging, very boring work. Very routine. Similar to other clothing stores, you have to handle rude customers, but you have an extra "fun" bonus of also having to deal with noisy children and public display of bad parenting.

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  5. Enjoyed it

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place full-time

    Pros

    Fun to spend time with parents and kids making them both feel good great product value so everyone is happy

    Cons

    Payroll which is always a challenge in retail. While every company is different on how they manage want more with less.

    Advice to Management

    Working on a payroll % is difficult and giving hours to task than taking away makes it challenging to team and frustrating to the customer

  6. Helpful (1)

    On the right track but just not quite there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager in Omaha, NE (US)
    Current Employee - Store Sales Manager in Omaha, NE (US)

    I have been working at The Children's Place full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Opportunity to sell a high quality product at a great value, empowerment to run your store like it's your business

    Cons

    Insufficient processes in place for employee concerns to be addressed, less than ideal application process resulting in quality applicants being disqualified, training program lacks structure and developmental positions that would prepare for internal promotions do not exist

    Advice to Management

    Listen to the field-the people who are in the trenches, behind the registers, typing in the coupons, and listening to customer feedback daily

  7. depends on the kind of person you are...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead
    Current Employee - Sales Lead

    I have been working at The Children's Place part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    If you are a hard worker, you do get recognized by the higher ups. There is also a great chance of moving up pretty quick in the company.

    Cons

    It has been shown to me, that if you are a brown-noser you get away with murder in this company. Store managers feel like they aren't required to do actual work. There is non-stop drama. The turn-over rate is ridiculous; most associates don't stay longer than a few months. In the year and a half that i have been there we've had 2 different store managers, 3 assistant managers, and 5 store leads. you most likely wont be properly trained; if you are actually trained at all.

    Advice to Management

    Training needs to be done extensively, with all levels. (Just read my con list ^)

  8. Associate Sourcing Manager

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Current Employee - New Jersey in Secaucus, NJ (US)
    Current Employee - New Jersey in Secaucus, NJ (US)

    I have been working at The Children's Place full-time (More than 3 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Can't beat the vacation time and summer fridays. 21-22 days Paid time off, Unlimited Sick Days, Summer Fridays. they are flexible if you need time to handle personal stuff. Associate level and above are eligible for bonus

    Cons

    None of the systems are efficient. Horrible work/life balance in sourcing area. High top management turnover leading to constant reorganization. Work is not evenly distributed among the headcount. If you're not built to work long hours all the time, then this place is not for you

    Advice to Management

    Take the time to get to know your team. Upper management should be more accessible.

  9. sourcing assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits and time off is good

    Cons

    Too much restructuring going on. There are always changes in the departments and it's never stable. They don't have a sense of appreciation for the hard work we put in. They praise those that do less but are great at playing teachers pet.

    Advice to Management

    Need to learn how to appreciate the people. The process of training and promoting is not thought out thoroughly.

  10. asm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun people to work with

    Cons

    Physical labor, too much inventory

  11. good for just part time income

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place part-time

    Pros

    it's kids clothes so you work in a cute environment

    Cons

    because it's kids clothing, it's dealing with a lot of angry/rude parents when you don't have what they want

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