The Children's Place
2.4 of 5 392 reviews
www.childrensplace.com Secaucus, NJ 5000+ Employees

The Children's Place Reviews

Updated Mar 27, 2014
All Employees Current Employees Only

2.4 392 reviews

                             

29% Approve of the CEO

The Children's Place President & CEO Jane Elfers

Jane Elfers

(191 ratings)

28% of employees recommend this company to a friend
115 Employee Reviews Back to all reviews
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A children's store that doesn't really care about it's employees families

Assistant Store Manager (Former Employee)
Nanaimo, BC

I worked at The Children's Place full-time for more than a year

ProsDiscount on children's clothing. I can't think of too many more positives...I met some great people that worked for me.

ConsConstantly being expected to perform without compensation equivalent to experience or position. Expected to bend over backwards for a company that doesn't do the same for you. Should be give and take, but is just take, take, take. Smaller mall store mentality so little room for advancement as the store managers are generally not wanting to go anywhere....and will put you down if they feel you are doing your job too well.

Advice to Senior ManagementStrive to improve stores morale and increase sales. Sometimes a store that is striving to meet mediocrity needs a change. Care for your people...as they are people and have lives outside of work.

No, I would not recommend this company to a friend

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Terrible experience

Store Manager (Former Employee)

I worked at The Children's Place full-time for more than a year

ProsPay, at least for store managers
Pto's - 22 days paid PTO

ConsFloor sets/changes weekly
Signage/pricing changes numerous times per week
Overload of shipment, with no extra hours and support
Poor communication, expectations set from upper management and not communicated until a visit
If you want to be promoted, expect to be their b
Good luck having a social life, expect long hours cause of the lack of payroll

Advice to Senior ManagementGood luck in the future, you will need it with more competition coming and your poor planning

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Horrible work experience

Sales Associate (Former Employee)
Mississauga, ON

I worked at The Children's Place part-time for less than a year

Prosnone that I can think of

Consgossiping all day long, terrible management

No, I would not recommend this company to a friend

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poor management

Assistant Store Manager (Former Employee)
Ottawa, ON

I worked at The Children's Place full-time for more than a year

Prosemployess where fun to work with

Conspoor management, very bad communication

Advice to Senior Managementneeds to improve communication

No, I would not recommend this company to a friend

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Not a fulfilling employment at all

Sales Associate (Former Employee)
Windsor, ON

I worked at The Children's Place part-time for more than a year

Pros- Some of the employees were fun to work with
- Duties were easy (i.e. processing transactions, greeting customers, providing customer service)

Cons- Employees are overworked and underpaid
- Management is always pushing for you to sell, sell, sell, but there was no incentive -- did NOT get paid commission
- Very poor training -- manager would tell me to "shadow" an employee but each employee had their own way of operating
- I was never given a break.. EVER
- Not allowed to wear comfortable shoes (i.e. dressy running shoes) and we were on our feet for 5+ hours
- Back room is way too small and cluttered
- Would often get stuck staying after work for 45 minutes to an hour because of very poor closing procedures -- still without a break!
- ON CALL SHIFTS -- totally unfair. They expect you to wait around all day and call in 2 hours before you "might be working" to find out if you'll be coming in. Very difficult for you to have a life and make plans when you don't know if you'll be working. There were also a number of occasions where management knew in advance that I was needed, but would not let me know earlier until I called them.

No, I would not recommend this company to a friend

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3 people found this helpful  

Piece of trash company

Sales Associate (Current Employee)
Montreal, QC

I have been working at The Children's Place part-time for more than a year

ProsIf you have kids, you get a discount of 25%, if you don't have kids then there is no benefit to you.

Cons- Employees are overworked and underpaid, NOBODY aside of managers work full time. Nobody. They will hire A LOT of people and BARELY give any hours, even if you are making your budget. When I first started, was not bad, was getting 20 hours + per week, after Christmas, was about the same more or less, then coming into February I was seeing weeks of fives hours. Who the heck goes to work for FIVE hours a week?Oh and then management hired new people and gave them better hours than I.
-Even if you work 9 or 10 hours a day, you are only allowed to half an hour break. This can get pretty exhausting when you're hitting 7K plus days with only 2 people at the cash, and only one person on the floor and since ONE person can't have their eyes in all the departments at once, you will be robbed and management will blame you for it.
-Floor Sets change ALL THE TIME, making me embarrassed when I can't find something I want to show to a customer. It's confusing and honestly a waste of time to make so many floor-set/window changes...
-Transactions are unbearable for the customer and embarrassing to me. You have to ask for their phone number e-mail address.. it can get pretty long... and it's IRRITATING every time a customer gets MAD AT ME for asking all this personal information, it's not my fault, what do you want me to do? If your email/phone number counts are low you get chewed out by the managers and they want you to be parasites and suck all the information out of the customers.
-returns/exchanges with a + or - balance or the worst, not only do you have to pester them with their e-mail and phone number you also have to ask them their first name, last name, address, postal code, a piece of ID if you're giving them a store credit. The process is invasive and not only that, it's irritating for customers who have to wait in line for so long so I can ask these stupid
questions.
-The last assistant manager who was hired, was from outside the company and she turned out to be a total piece of trash, leaving work early, coming in late or just not showing up at all. They should hire within the company or promote people if they really want their store to work well
-And yes, even with these tiny hour budgets, we're supposed to clear shipment boxes very quickly even when there is so much to do.
-Even after all the bad hours, if you are on call, you wont know if you work until at least 2 hours before your shift and I have seen some people's schedules who have had 3 days on call at least, you wont be able to plan anything ahead of time.

Advice to Senior ManagementLearn to care, understand, stop being TCP nazi and be caring. Hire from within the company and learn to make your associates happy.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Terrible experience!!!

Store Manager (Former Employee)
Toronto, ON

I worked at The Children's Place full-time

Prosgreat products
good pay
great vacation package

ConsWow worst company to work for!!! Over tasked with not enough payroll. This company does not believe in customer service!!! Hired as a manager who can think out side the box, unfortunely you are stuck inside the box. No say in how you should run the store, everything is by the book. If you want to be a soldier this is a company for you!!!

Advice to Senior ManagementBetter training. Listen to your managers!!! Stop spending payroll hrs on making sure the store is perfect when there is a corporate visit. In reality there is not enough payroll to get all the TASKS done and people at corporate need to see that. Spend more money on improving CUSTOMER SERVICE!!! High turnover. DMs and SM never last.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Stay away... stay very far away!

Stock Associate (Former Employee)
Pickering, ON

I worked at The Children's Place

ProsThe tasks do not require a lot of intelligence, so if you want a simple job I guess this is it. Also, the other employees were nice. But that doesn't really matter because talking to them is frowned upon.

If you like kids, you will really enjoy being on the sales floor. They really do say the cutest things!

ConsWhen I was hired, I was told it was one of their best stores, and they would have nearly 40 hours per week of work for me to do. The store was being renovated and I helped out, and that was the only week I got 40 hours. For two weeks after that it was 20 hours (ok.. thats fine), then it became 10 hours. One week it became 5 hours (now i'm angry). But once they put the schedule up and I had 0 hours for the week, it was time to leave.

I was a very dependable, punctual, hard working stock employee and they walked all over me. I was always respectful and had a good positive attitude. That is until the week where I was only given 5 hours on the schedule for the week and expected to handle all of the shipments for the week with one other guy who also was given 5 hours. There was like 50+ boxes to unpack, and more on the way!

The way I was treated at this place really damaged my self-esteem. I don't know why.. I guess I just felt like I hit rock bottom there (and I did).

Other issues:
- Small stock room, no space for employee lunches
- The most bureaucratic company I have ever worked for. never-ending rules. You can really tell a lot of mothers are behind the company. I'm surprised I didn't get grounded at some point and sent to my room.

Advice to Senior ManagementBe more aggressive in demanding the head office supplies you with appropriate amount of hours to run your store. As management, you are the only ones who can make these requests, and your poor tired complaints that head office is not giving you enough hours really don't matter to stock/sales employees who can't make that difference for you.

No, I would not recommend this company to a friend

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it started out great, then senior management changed and the company was negativly effected by it

Store Manager (Former Employee)
Toronto, ON

I worked at The Children's Place

Prosgreat if you have kids, the stores had great associates and instore was great

Conscompany made bad choices on hiring their regional director and this caused many managers to leave, which created a negative atmosphere amount the teams

Advice to Senior Managementlisten to your people

No, I would not recommend this company to a friend

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Great for a part time job - anything else isn't worth it.

Stock Manager (Current Employee)
Winnipeg, MB

I have been working at The Children's Place

Pros* decent employee discount (although they've lowered it in the year to save themselves money)
* always something to keep you busy

Cons* higher management is a joke
* they are lazy, overpaid, and downright useless (with an exception or two)
* incompetence is overlooked and it seems the upper management (DSM etc) turns a blind eye as long as sales are happening
* are strict about rules unless it effects them in a negative way -- and then the rules don't count
* raises...if any at all, are a JOKE

Advice to Senior ManagementIf you respect your employees they will in turn respect you and want to do good for your store. If you sit around in the back and gossip all day, take an abundance of personal phone calls and never give positive praise then you will crash and burn.

No, I would not recommend this company to a friend

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