Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 18 October, 2014
Updated 18 October, 2014
512 Reviews
2.9
512 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
278 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Highlights

168 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Intent, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (more than 3 years)

    Pros

    Work life balance is OK, sometimes the amount of freedom is beyond great. Salaries are decent. Some good people work here.

    Cons

    Zero governance of any kind. Private company, what the chairman says goes...senior level employees (especially C suite) take advantage of this as exploit as much as they can and get away with not doing what they are supposed to do.

    Advice to ManagementAdvice

    Dig into issues that are festering in many areas, especially within the IT organization and client services organization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Perfection or fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Great co-workers! Would be easy to unionize!

    Cons

    Constant surveillance, management encourages and rewards spying on co-workers in a very intrusive and unkind way.

    Advice to ManagementAdvice

    Give a little more lassitude to gain employee loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was a good full time position with benefits, and availability to move within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Windsor, ON
    Current Employee - Anonymous Employee in Windsor, ON

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    Sutherland offers a pretty decent benefit package after 3 months of employment. You get pull time hours with the option of overtime when available. They were able to work with me while I was still attending school, and I was able to land a position that related to my school shortly after graduating.

    Cons

    You get paid minimum wage to start, and even when you move within the company they don't increase the pay by much. It can get a little stressful being on calls especially when they are trying to implement new programs.

    Advice to ManagementAdvice

    They need to pay more attention to their employees who are doing their jobs properly rather than the ones who are not.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It' OK

    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON
    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They will give you the job as long as you can talk

    Cons

    high pressure to sell.
    No standards of leadership if your team lead is bad you just have to put up with it

  6.  

    a good entry level compamy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant in Windsor, ON
    Former Employee - Technical Consultant in Windsor, ON

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    a good company to start your career when in school

    Cons

    odd timings and work balance is low

    Advice to ManagementAdvice

    increase salary for employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    More or Less, decent company but they need a lot of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Consultant in Rochester, NY (US)
    Former Employee - WAH Consultant in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Higher wage than most
    Some managers really great and really care
    Nearly all coaches / team leads sincerely care
    As I will acknowledge below, I WILL recommend this job, but watch your back and speak up when you feel the need. Know your rights.

    Cons

    Frequent tool issues, crashes
    Some managers leave a lot to be desired, inconsistent
    VERY inconsistent with company policy, including attendance guidelines, metrics
    High turnover rate
    They hire under qualified people now
    Over the 3 1/2 years I was there I / we progressively were made to do more work / support more departments as they were phased out

    Advice to ManagementAdvice

    Remember who you are and where you started. (It's the higher up managers who show their true sides.) The main manager who I was under was GREAT!

    Recommends
    No opinion of CEO
  8.  

    Good for a 1st job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    fun people to work with

    Cons

    pay is low and no benefits

  9.  

    Good job...not the best technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Flexible within the industry segment I worked in. Allowed me to work from home and Office. Business all over the world.

    Cons

    Technology system solutions are out of date within the segment I worked. Other companies passing them at lighspeed

    No opinion of CEO
  10.  

    Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    loads of opportunities, heavy work volume, good corporate to start career with

    Cons

    mid-night shifts, cab issues

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Good job with employment, probably not the best career due to small raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Rochester, NY (US)
    Former Employee - Technical Support in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    You work from home, you can communicate with coaches and managers through a messenger. This is a good job for call center or work from home type experience. It's also good experience for technical support.

    Cons

    Unless you are very consistent with attendance or perform extremely well, the raises seem to be quite minimal. I would prefer something with potential growth, and there's not much room for advancement.

    Advice to ManagementAdvice

    I would ask for larger raises etc.

    Recommends
    Neutral Outlook
    Approves of CEO

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