Sutherland Global Services

www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 29 January, 2015
Updated 29 January, 2015
579 Reviews
2.8
579 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
307 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

190 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Intent, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (more than 3 years)

    Pros

    Work life balance is OK, sometimes the amount of freedom is beyond great. Salaries are decent. Some good people work here.

    Cons

    Zero governance of any kind. Private company, what the chairman says goes...senior level employees (especially C suite) take advantage of this as exploit as much as they can and get away with not doing what they are supposed to do.

    Advice to ManagementAdvice

    Dig into issues that are festering in many areas, especially within the IT organization and client services organization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Perfection or fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    Great co-workers! Would be easy to unionize!

    Cons

    Constant surveillance, management encourages and rewards spying on co-workers in a very intrusive and unkind way.

    Advice to ManagementAdvice

    Give a little more lassitude to gain employee loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was a good full time position with benefits, and availability to move within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Windsor, ON
    Current Employee - Anonymous Employee in Windsor, ON

    I have been working at Sutherland Global Services full-time (more than a year)

    Pros

    Sutherland offers a pretty decent benefit package after 3 months of employment. You get pull time hours with the option of overtime when available. They were able to work with me while I was still attending school, and I was able to land a position that related to my school shortly after graduating.

    Cons

    You get paid minimum wage to start, and even when you move within the company they don't increase the pay by much. It can get a little stressful being on calls especially when they are trying to implement new programs.

    Advice to ManagementAdvice

    They need to pay more attention to their employees who are doing their jobs properly rather than the ones who are not.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It' OK

    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON
    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    They will give you the job as long as you can talk

    Cons

    high pressure to sell.
    No standards of leadership if your team lead is bad you just have to put up with it

  6.  

    a good entry level compamy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant in Windsor, ON
    Former Employee - Technical Consultant in Windsor, ON

    I worked at Sutherland Global Services full-time (more than a year)

    Pros

    a good company to start your career when in school

    Cons

    odd timings and work balance is low

    Advice to ManagementAdvice

    increase salary for employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Job; poor Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cincinnati, OH (US)
    Former Employee - Customer Service Representative in Cincinnati, OH (US)

    I worked at Sutherland Global Services

    Pros

    I worked from home! The customers I had were super nice and it was a pleasure to help them. While you are on the phone during your shift there is a live chat room if you need help. Pay was good and lot's of offers of doubletime during holiday season.

    Cons

    Worst management I have ever seen. No one to speak with about schedule or payroll issues.

    Advice to ManagementAdvice

    Managers should make better contact with new hires and respond to their email and concerns. Holiday temps should be contract 1099.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It was a good learning experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    You get two 15 minute breaks and depending on the call volume your lunch break can range anywhere from 30 minutes to 1 hour.

    Cons

    You get pressured to sale a lot. If your not making enough sales than you have to have a employee talk

  9.  

    Fulfilled the purpose I was looking for but not a long term career

    Current Employee - Customer Service Agent in New York, NY (US)
    Current Employee - Customer Service Agent in New York, NY (US)

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Work at Home (WAH) opportunities are wonderful, but to stay competitive and to keep top quality people, pay us appropriately. Consider paying commission on sales and/or excellent customer service surveys. There is no reward for excellence in sales nor service. The managers in the chat room are helpful and try to keep the shifts fun.

    Cons

    The pay is unbearably low for the stress of dealing with customers. Sales and service calls are combined and it would be helpful to have reps trained exclusively for sales and exclusively for customer support issues. The metrics and 'rules' are demeaning but that's the way management tries to keep control over Work at Home (WAH) reps.

    Advice to ManagementAdvice

    Pay accordingly for quality reps. Monetary rewards for excellence in sales and service would go a long way in retention and morale.

    Recommends
    Positive Outlook
  10.  

    Decent experience, depending on your managers and program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Stable hours and pay. My program was simple and not very busy, so it wasn't very challenging. I had a lot of free time to chat with coworkers and browse the Internet, although this is likely not the norm. My program manager was very nice and open to hearing feedback.

    Cons

    Some managers are great, some are terrible. While the pay was okay, it's hardly enough to get by and only worth staying with long term if you plan on advancing within the company.

    Advice to ManagementAdvice

    Listen to your employees, don't play favorites, and offer constructive criticism.

  11.  

    Home base customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Executive in Virginia Beach, VA (US)
    Current Employee - Customer Support Executive in Virginia Beach, VA (US)

    I have been working at Sutherland Global Services

    Pros

    Having to work from the comfort of your home

    Cons

    The customer service representative pay is low

    Advice to ManagementAdvice

    Upgrade pay and benefits

    Recommends
    Positive Outlook
    Approves of CEO

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