Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 13 December, 2014
Updated 13 December, 2014
535 Reviews
2.9
535 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
288 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

176 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Intent, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (more than 3 years)

    Pros

    Work life balance is OK, sometimes the amount of freedom is beyond great. Salaries are decent. Some good people work here.

    Cons

    Zero governance of any kind. Private company, what the chairman says goes...senior level employees (especially C suite) take advantage of this as exploit as much as they can and get away with not doing what they are supposed to do.

    Advice to ManagementAdvice

    Dig into issues that are festering in many areas, especially within the IT organization and client services organization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Perfection or fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Great co-workers! Would be easy to unionize!

    Cons

    Constant surveillance, management encourages and rewards spying on co-workers in a very intrusive and unkind way.

    Advice to ManagementAdvice

    Give a little more lassitude to gain employee loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was a good full time position with benefits, and availability to move within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Windsor, ON
    Current Employee - Anonymous Employee in Windsor, ON

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    Sutherland offers a pretty decent benefit package after 3 months of employment. You get pull time hours with the option of overtime when available. They were able to work with me while I was still attending school, and I was able to land a position that related to my school shortly after graduating.

    Cons

    You get paid minimum wage to start, and even when you move within the company they don't increase the pay by much. It can get a little stressful being on calls especially when they are trying to implement new programs.

    Advice to ManagementAdvice

    They need to pay more attention to their employees who are doing their jobs properly rather than the ones who are not.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It' OK

    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON
    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They will give you the job as long as you can talk

    Cons

    high pressure to sell.
    No standards of leadership if your team lead is bad you just have to put up with it

  6.  

    a good entry level compamy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant in Windsor, ON
    Former Employee - Technical Consultant in Windsor, ON

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    a good company to start your career when in school

    Cons

    odd timings and work balance is low

    Advice to ManagementAdvice

    increase salary for employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Thāne (India)
    Current Employee - Senior Analyst in Thāne (India)

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    Good company for freshers to learn, convenient work timings, decent compensation, good company to spend 2-3 years of your career

    Cons

    No interaction across teams, bad quality of food

    Advice to ManagementAdvice

    BD team needs to work hard and get business

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Be Honest

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services (more than an year)

    Pros

    Good way to show a job experienece on resume

    Cons

    When you hire in as no sales- - stay that way- do not say that to get a body in the ranks. You say you are customer first. Fine do it ! Be wary on phrasing in interviews.

    Advice to ManagementAdvice

    Allow the Technical support to give top notch quality service to the customers and not push the sales, the customers are the company and are already mad that they are paying high prices for services that don't work- If you want a WOW experience with the customers back them and your employees - is it wortha high turn over losing good help to keep a client think about it ...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Very Good place to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist - Training in Chennai (India)
    Current Employee - Senior Specialist - Training in Chennai (India)

    I have been working at Sutherland Global Services full-time (more than 5 years)

    Pros

    Very Good place to work with in Technology team

    Cons

    Nothing big to explain about Cons

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Employee lifecycle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Manila, Manila (Philippines)
    Current Employee - Director in Manila, Manila (Philippines)

    I have been working at Sutherland Global Services full-time (more than 8 years)

    Pros

    Opportunities are there if you deliver, ask, and work hard for it, however expect to make sacrifices to work and life balance.

    Cons

    Individuals within certain regions are provided a role without preparation to be successful. This in turn impacts overall efficiency and leads to an imbalance as a while to work and life balance.

    Advice to ManagementAdvice

    Develop people, invest I people both in skill and monetarily

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    It is very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    get a chance to learn new and complicated things

    Cons

    Process Not followed in some areas

    Positive Outlook

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