Sutherland Global Services

  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated 26 August, 2014
Updated 26 August, 2014
475 Reviews

2.9
475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
259 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

156 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Intent, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time for more than 3 years

    Pros

    Work life balance is OK, sometimes the amount of freedom is beyond great. Salaries are decent. Some good people work here.

    Cons

    Zero governance of any kind. Private company, what the chairman says goes...senior level employees (especially C suite) take advantage of this as exploit as much as they can and get away with not doing what they are supposed to do.

    Advice to ManagementAdvice

    Dig into issues that are festering in many areas, especially within the IT organization and client services organization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Perfection or fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Great co-workers! Would be easy to unionize!

    Cons

    Constant surveillance, management encourages and rewards spying on co-workers in a very intrusive and unkind way.

    Advice to ManagementAdvice

    Give a little more lassitude to gain employee loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was a good full time position with benefits, and availability to move within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Windsor, ON
    Current Employee - Anonymous Employee in Windsor, ON

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Sutherland offers a pretty decent benefit package after 3 months of employment. You get pull time hours with the option of overtime when available. They were able to work with me while I was still attending school, and I was able to land a position that related to my school shortly after graduating.

    Cons

    You get paid minimum wage to start, and even when you move within the company they don't increase the pay by much. It can get a little stressful being on calls especially when they are trying to implement new programs.

    Advice to ManagementAdvice

    They need to pay more attention to their employees who are doing their jobs properly rather than the ones who are not.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It' OK

    Former Employee - AT&T Mobility Customer Service Representative  in  Windsor, ON
    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    They will give you the job as long as you can talk

    Cons

    high pressure to sell.
    No standards of leadership if your team lead is bad you just have to put up with it

  6.  

    a good entry level compamy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant  in  Windsor, ON
    Former Employee - Technical Consultant in Windsor, ON

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    a good company to start your career when in school

    Cons

    odd timings and work balance is low

    Advice to ManagementAdvice

    increase salary for employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It was a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Mumbai (India)
    Former Employee - Technical Support in Mumbai (India)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Good infrastructure, HR teams are very proactive, Good team spirit

    Cons

    Policy making is only company friendly and not employee friendly.

    Advice to ManagementAdvice

    See that your employees get proper rest to deliver high efficiency.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    okay employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Rochester, NY (US)
    Current Employee - Technical Support in Rochester, NY (US)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    easy to get in, my team manager and teammate were pretty easy to get along with

    Cons

    poor compensation, high turnover rate

    Advice to ManagementAdvice

    pay people more

    Doesn't Recommend
    Positive Outlook
  9.  

    Lots of learning. Lean principle to management resources can be stressful for both management and agents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Specialist - Training  in  Mumbai (India)
    Former Employee - Senior Specialist - Training in Mumbai (India)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Got promoted to next level within 8 months of joining organization.
    Good rewards and recognition programs.
    Worked as a trainer for couple of years. Lots of learning due to the number of responsibilities assigned.
    Hard-working and fun loving group of people.
    Compensation depends a lot on the client handled.

    Cons

    Lack of mentoring for employees promoted to management, dotted line reporting managers are seldom aware of client requirements.
    Lack of adequate support for employees promoted to mid-level management, since it follows a lean approach towards management resources.
    On-boarding program for new managers is seldom implemented properly.
    Training infrastructure, rooms, PCs etc. belongs to the stone age.
    Being a 3rd party vendor, it should include a client handling workshops for in-house promoted employees.
    Fun and employee engagement activities are not given adequate budget.

    Advice to ManagementAdvice

    Have client-handling workshops for employees promoted to management.
    Improve the on-boarding programs for managers.
    Invest in improving the infrastructure.
    Invest in regular employee engagement activities.
    Do not adopt a lean approach unless absolutely necessary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Team manager operations.. handling span of 30 includes SME's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager  in  Chennai (India)
    Current Employee - Team Manager in Chennai (India)

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    excellent infra structure to work

    Cons

    less growth opportunities and recognition

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Very Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor  in  Thāne (India)
    Former Employee - Auditor in Thāne (India)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    A very good Place for starting Career after Graduation and doing IATA

    Cons

    It is a Shift based job with Night Shift also.

    Recommends
    Neutral Outlook
    No opinion of CEO

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