Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 25 November, 2014
Updated 25 November, 2014
525 Reviews
2.9
525 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
283 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

173 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Intent, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (more than 3 years)

    Pros

    Work life balance is OK, sometimes the amount of freedom is beyond great. Salaries are decent. Some good people work here.

    Cons

    Zero governance of any kind. Private company, what the chairman says goes...senior level employees (especially C suite) take advantage of this as exploit as much as they can and get away with not doing what they are supposed to do.

    Advice to ManagementAdvice

    Dig into issues that are festering in many areas, especially within the IT organization and client services organization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Perfection or fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Great co-workers! Would be easy to unionize!

    Cons

    Constant surveillance, management encourages and rewards spying on co-workers in a very intrusive and unkind way.

    Advice to ManagementAdvice

    Give a little more lassitude to gain employee loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was a good full time position with benefits, and availability to move within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Windsor, ON
    Current Employee - Anonymous Employee in Windsor, ON

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    Sutherland offers a pretty decent benefit package after 3 months of employment. You get pull time hours with the option of overtime when available. They were able to work with me while I was still attending school, and I was able to land a position that related to my school shortly after graduating.

    Cons

    You get paid minimum wage to start, and even when you move within the company they don't increase the pay by much. It can get a little stressful being on calls especially when they are trying to implement new programs.

    Advice to ManagementAdvice

    They need to pay more attention to their employees who are doing their jobs properly rather than the ones who are not.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It' OK

    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON
    Former Employee - AT&T Mobility Customer Service Representative in Windsor, ON

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They will give you the job as long as you can talk

    Cons

    high pressure to sell.
    No standards of leadership if your team lead is bad you just have to put up with it

  6.  

    a good entry level compamy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant in Windsor, ON
    Former Employee - Technical Consultant in Windsor, ON

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    a good company to start your career when in school

    Cons

    odd timings and work balance is low

    Advice to ManagementAdvice

    increase salary for employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Very Good place to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist - Training in Chennai (India)
    Current Employee - Senior Specialist - Training in Chennai (India)

    I have been working at Sutherland Global Services full-time (more than 5 years)

    Pros

    Very Good place to work with in Technology team

    Cons

    Nothing big to explain about Cons

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    It is very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    get a chance to learn new and complicated things

    Cons

    Process Not followed in some areas

    Positive Outlook
  9.  

    It was a nice company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    The best things here in this company are the benefits they are providing.

    Cons

    Some of the Challenges in this company are the Salary and benefits sometimes we always have a dispute with this company its really hard to file a dispute since their payroll is in India it really takes time.

    Advice to ManagementAdvice

    Please Ask your employees what are the things you need to improve. Don't just say it to us Do it!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Customer Service - Turbo Tax

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY (US)
    Former Employee - Technical Support Representative in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They were very detailed in regard to training prior to releasing us to take live calls. In addition, we were given the opportunity to listen in as agents assisted customers, and this gave us a chance to advise the agent the steps we would take. This helped develop a relationship with our co-workers as well as gain an understanding of what the workflow would be like.

    Cons

    My main challenge was my commute of nearly 70 miles one way, combined with the relatively low income of under $10 per hour. I made the same money for similar positions nearly 20 years ago, but was grateful for the opportunity to receive any income by the time I was offered this position.

    Advice to ManagementAdvice

    Keep up the excellent training, but consider offering your employees wages that they can support themselves and their families with. The majority of those I worked with were younger, and I feel that with experience should also come compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Citi Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Lots of projects with big names

    Cons

    They don't pay that we'll and not a company who cares about employees.

    Advice to ManagementAdvice

    Treat employees better and recycle good employees by putting them on other projects when one ends.

    Recommends
    Positive Outlook
    Approves of CEO

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