SYKES

www.sykes.com

SYKES Reviews

Updated 24 January, 2015
Updated 24 January, 2015
396 Reviews
2.3
396 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
211 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

40 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    EXCELLENT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in London, ON
    Current Employee - Customer Service Representative in London, ON

    I have been working at SYKES full-time (more than 10 years)

    Pros

    Company profit sharing, decent pay for the job, company picnics & Christmas Parties as well as monthly incentives. There is so much support for you as an employee & they respect you as a person! THIS IS NOT A SALES CALL CENTRE! Everyone is like family! I have worked here for 11 years and have loved each & every moment of my time with them!

    Cons

    None at this moment :)

    Advice to ManagementAdvice

    Worker harder at getting good paying contracts! We need to focus on customer service & less on ASA, AHT etc.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Dream Job, dream company-Hands down!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Gaming Specialist in Terre Haute, IN (US)
    Former Employee - Customer Service Gaming Specialist in Terre Haute, IN (US)

    I worked at SYKES full-time (less than an year)

    Pros

    The company has a strong sense of seeing each employee prosper and develop into the best agent you can possibly become! As long as you keep your supervisor in the loop and communicate, you should not have a single complaint!

    Cons

    There is no room for technological issues in this or any work at home position. With that being said the position can be very stressful due to the company's systematic issues on a daily basis, which can make an already stressful job-a horrible experience!

    Advice to ManagementAdvice

    Fix the system issues and develop support or a more feasible window for employees when they too have tech issues due uncontrollable circumstances.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company with great leadership and wonderful people - Allows you to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Tampa, FL (US)
    Current Employee - Anonymous in Tampa, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    I love my job and the work I do. The team is great. I cannot say enough about the people - they are wonderful in so many ways: smart, hardworking, honest. Company leadership has solid plans for growth and they invest in their people! What's not to love?

    Cons

    I am a tough "grader," but I honestly cannot find anything that is lacking.

    Advice to ManagementAdvice

    Keep doing what you are doing. It is obvious that you care.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Assist mobile customers with accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Little Rock, AR (US)
    Current Employee - Customer Service Representative in Little Rock, AR (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    Great bonuses just take a while to get them

    Cons

    Gets repatitive and hold quick

    Advice to ManagementAdvice

    Have weekly challenges

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Recommend fully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier One Tech Support in West Pasco, WA (US)
    Current Employee - Tier One Tech Support in West Pasco, WA (US)

    I have been working at SYKES

    Pros

    Easy to get full time, overtime offered, great managers (coaches). Very flexible, works with you in emergencies, offers benefits at low cost. Working from home is amazing.

    Cons

    Vision benefits are a little hard to use. Computer I was sent is a little wonky at times
    Pay should be based on state. I only get a little less than $.50 cents more a hour then min wage making $10 a hour but others in other states make a few dollars more than min wage so $10 is a better pay for them than for me .

    Advice to ManagementAdvice

    Train a bit longer and jeep updated materials

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Alright company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Virginia Beach, VA (US)
    Current Employee - Customer Service Representative in Virginia Beach, VA (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Good company good training

    Cons

    Getting to know the system

    Advice to ManagementAdvice

    Need better trainers

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    It was just good experience, you will learn something in Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Makati City (Philippines)
    Current Employee - Technical Support Representative in Makati City (Philippines)

    I have been working at SYKES full-time (less than an year)

    Pros

    There are a lot of benifits.

    Cons

    First is schedule. But it is pretty good in working at sykes, you will learn a lot and improve your career growth and skills.

    Advice to ManagementAdvice

    Just keep going.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    BEST job of my LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Top Performer in Manchester, TN (US)
    Current Employee - Customer Service Representative Top Performer in Manchester, TN (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    I have been at this company for a full year now, and in the past year I have come to realize this company is amazing.
    1. Sykes work from home cares for it's Employee's a great deal in many ways.
    2. Management cares about you as a person and your success .
    3. I have grown in this company quickly in the past year and I could not work for better people. Sykes give you so much room to grow and I love that the most about this company. NOT ONCE have I felt that I was in a dead in job.
    4. I love not having to leave my home
    5. The perks and bonuses are amazing love winning things too :-)
    6. I love working in the team setting together achieving GOALS
    7. Your voice never falls on deaf ears here
    8. This company creates a work environment where you want to do your best and then some for the team and the company..
    9. Training was in depth and you knew you were prepared
    10. Work life balance can be achieved depending on your shift selection

    Cons

    1. I do wish for one thing better benefit options.

    Advice to ManagementAdvice

    ♥!!!!!KEEP IT UP!!!! ♥

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    GOOD COMPANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Tampa, FL (US)
    Current Employee - Supervisor in Tampa, FL (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Great Management Team, and great work-life balance.

    Cons

    Inconsistent pay compensation. Due to "system gliche" you are not able to receive your max incentive bonus, even if you earned it.

    Advice to ManagementAdvice

    Not just listen to employees about Payroll issues, but act upon them more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Positive environment! Continued mentoring and support throughout my career with Sykes. I really enjoyed my colleagues while working with Sykes. Sykes is a very large BPO...but it never felt too large, if you know what I mean. Chuck Sykes instills the sense of camaraderie...even though Sykes employees are 60K+ strong!

    Cons

    Don't really have any to share.

    Recommends
    Approves of CEO

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