SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 16 December, 2014
Updated 16 December, 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

64 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Current Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I have been working at SYKES

    Pros

    Sykes values your contribution to the team and gives you an opportunity to grow. A true team environment.

    Cons

    Scheduling can be restrictive and pay increases have been on a freeze for two years.

    Advice to ManagementAdvice

    Pay more money and give raises to your employees

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Excellent Benefits & Fair Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Great holidays off & good management

    Cons

    Typical large corporation problems, management changes often but overall- solid good company to stay a long time.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)

    I worked at SYKES part-time (less than an year)

    Pros

    Friendly co-workers, clear instructions, fair amount of pay for the work

    Cons

    No room for personal growth, tedious work

    Recommends
    Approves of CEO
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  5.  

    Client Services support for multiple lines of business across multiple states/regions/countries

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Operations
    Current Employee - Director of Operations

    I have been working at SYKES full-time (more than 10 years)

    Pros

    Opportunity for advancement is excellent

    Cons

    Heavy workloads due to reduction in Sr. Support staff without replacements in a timely manner

    Advice to ManagementAdvice

    Consider Travel Compensation package for employees that travel internationally

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great compensation, poor operations management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Makati City (Philippines)
    Former Employee - Customer Service Representative in Makati City (Philippines)

    I worked at SYKES full-time (more than an year)

    Pros

    One of the few BPO's to give a health card even on the first day of training. High signing bonus. Hazard pay is very high depending on your proximity from the office. Very quick promotion.

    Cons

    Too much politics. Promotion may be very quick, but the higher ops would stall as much as they can. You may be a trainer for a few months, but your base pay and contract would remain as an agent for quite some time.

    Recommends
    Approves of CEO
  7.  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SYKES full-time (less than an year)

    Pros

    Pay
    Hours
    Some people
    Reward programs for top agents
    N-a

    Cons

    Poor training
    Bad team leaders
    Revolving door
    No allowance to change shift
    Not concerned about personal factors

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMDA Representative in Greenwood, SC (US)
    Current Employee - OMDA Representative in Greenwood, SC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Good pay for the area

    Cons

    Floor support management could use better training

    Advice to ManagementAdvice

    Do your job..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Great opportunity to get real customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Lots of opportunities for advancement if you are willing to chase them. Performance focused environment that really strives to provide the best opportunity for the agents to excel and develop.

    Cons

    Difficult to get time for personal problems. Sketchy tracking of metrics that are used to evaluate agent performance.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Do not overlook the ones that work hard to do their job right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deposits in Wise, VA (US)
    Former Employee - Deposits in Wise, VA (US)

    I worked at SYKES full-time (more than 5 years)

    Pros

    The people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    Cons

    Insurance was not that good.

    Advice to ManagementAdvice

    More advancements would be good.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great people

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Pros

    Great people, learned a lot of skills working with client.

    Cons

    Can be high intensity, but in the end it's worth it.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO

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