SYKES

  www.sykes.com
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SYKES Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

2.6 295 reviews

53% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(159 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility(in 22 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment(in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic(in 11 reviews)

  • Team managers are selected due to their stats, very poor management(in 8 reviews)

55 Employee Reviews Back to all reviews
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    • Culture & Values
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    Do not overlook the ones that work hard to do their job right.

    Deposits (Former Employee) Wise, VA (US)

    ProsThe people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    ConsInsurance was not that good.

    Advice to Senior ManagementMore advancements would be good.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great people

    Anonymous Employee (Former Employee)

    ProsGreat people, learned a lot of skills working with client.

    ConsCan be high intensity, but in the end it's worth it.

    Advice to Senior Managementn/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Positive

    Director (Current Employee) Tampa, FL (US)

    ProsFlexible work environment
    Laid back culture

    ConsSiloed organization with difficulties working across the organization

    Advice to Senior ManagementBreak down the walls between organizations/functional areas

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    • No Opinion of CEO

     

    Real People at all levels

    Data Analytics Specialist (Current Employee) Quezon City, National Capital Region (Philippines)

    ProsStable, open and fair processes, clear and documented expectations on business objectives and individual performance, tools for greater accountability steadily put in place.

    ConsSenior leaders are very territorial, mentor-mentee relationships sometimes come across as nepotistic. Recent cuts in support group numbers have led to disastrous drop in turn around times for support requests. Where are we going? No one can answer.

    Advice to Senior ManagementFind ways to develop your people. The pipeline is running low.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    Exciting experience while enriching the lives and experiences of clients.

    Inbound Sales Agent (Current Employee) Lakeland, FL (US)

    Prosfriendly staff, room for advancement, competitive salary plus commission, healthy competitive environment, etc

    Consthis is for someone desiring to pursue a business career; not for someone with design career in mind.

    Advice to Senior Managementthank you for the opportunity and all the assistance that was offered and aide that was extended.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Good for starters

    Customer Service Representative (Former Employee) Manila, Manila (Philippines)

    Prosgreat benefits, gives consideration to undergraduates,good BPO company for starters, good working environment

    ConsNo security for tenure, low salary

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Leadership

    Technical Trainer (Current Employee) Fayetteville, NC (US)

    ProsOpportunities, friendly environment, good location

    ConsMiscommunication, contradicted policies, organization and schedules

    Advice to Senior ManagementCommunication is one of the important keys for success.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Positive, but not paid enough.

    Anonymous Employee (Current Employee) Tampa, FL (US)

    ProsFlexible work environment. Exceptional leadership.

    ConsThe pay isn't commensurate with the job requirements.

    Advice to Senior ManagementGet rid of the salary caps, promote faster, reward success and punish failure.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great way to start your career, if nothing good happens to you in 2 years - time to move on!

    Anonymous Employee (Former Employee) Cluj-Napoca (Romania)

    Pros- great start of a career
    - very good promotion opportunities, if you are really good
    - very nice atmosphere
    - nice collective (in general)
    - access to lots of products you can test (depending on the client you work for)
    - constant trainings
    - nice source of income for the first years of your career

    Cons- doesn't know about employee motivation, they wait for their clients to do this for their people
    - doesn't care about employee's retention
    - management is not experienced
    - works through friendships
    - lack of transparency

    Advice to Senior Management- you would need a more experienced management, that can bring a fresh vision
    - value your employees more, you let them go way too easily
    - train yourselves and accept you are not perfect and you still have things to learn

    Yes, I would recommend this company to a friend

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    sykes wise

    Team Leader (Current Employee) Makati City (Philippines)

    Prosgood benefits better culture fast phase environment

    Consno more annual increase given

    Advice to Senior Managementcheck the benefits and salary your providing

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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