SYKES

www.sykes.com

SYKES Reviews

Updated 8 January, 2015
Updated 8 January, 2015
396 Reviews
2.3
396 Reviews
Rating Trends

Recommend to a friend
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
211 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

79 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Started well, going down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peterborough, ON
    Current Employee - Customer Service Representative in Peterborough, ON

    I have been working at SYKES full-time (more than 3 years)

    Pros

    The health Benefits with Blue Cross, most of your co-workers are awesome but thats all that can really be said.

    Cons

    When I started you made more then minimum wage and got raises, now the wages have frozen and your making the minimum which isn't enough to live off. If you can get customers to purchase new services you can get a bonus... but don't expect it to be paid out to you for over 6 months. Good luck getting the extra dollar for your schedule adherence because there will always be something that throws it off.

    Your scheduled hours will fluctuate even if your shift claims to be fixed hours and they are unwilling to work with your needs if you have no vehicle causing some employees to walk home at midnight on an hour + walk no matter if you have health concerns, are male or female (even if pregnant). Do NOT expect to have any help.

    They don't care that it's a non-scent environment, if you are allergic you better be prepared to loose hours that they will not reimburse you for and will count against you and not do anything against those that violate the scent policy even if it forces co-workers to go to the hospital.

    They require you to do over 20 things on one call which most customers have absolutely no interest in allowing you to do and you can be penalized even if you do everything right because the customer didn't like how you did it.

    Endless company jargon with no importance that they require you to spout back t them at every meeting.

    Oh and the blue cross benefits are not helpful in most cases as most places require you to pay for the services first as the health care professionals (glasses, etc) do not take the benefits upfront.

    Advice to ManagementAdvice

    Give back the raises, be more flexible with employees schedules and pay more then minimum wage if your going to stress your reps out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Too much stress for too little money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Customer Service Representative
    Current Employee - At Home Customer Service Representative

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Schedule is a set one which is nice.

    Cons

    The wages are a joke for what we have to put up with. Too stressful for minimum wage. Too much abuse from customers and the expectation that every customer will be happy after talking to us is unrealistic.

    Advice to ManagementAdvice

    Increase the wages so people will want to stay. The schedule is not bad. Stop being unrealistic in expectations of how we can resolve 100% of customer concerns.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, ON
    Current Employee - Anonymous Employee in London, ON

    I have been working at SYKES full-time (more than an year)

    Pros

    The job in question was initially a very low stress job, dealing with basic inquiries from customers.

    Cons

    No permanant long term schedules as every week you could be working different hours and have different days off rather than have the same shift for a few weeks at a time. Busy hours were under staffed, off hours were over staffed

    Advice to ManagementAdvice

    Have the schedules that a person has the same shift for a month at a time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Typical big business that doesn't care about its employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES (more than 8 years)

    Pros

    you may get lucky enough to work with a good group of people.

    Cons

    low pay, bad benefits, and they will screw you out of anything possible

    Doesn't Recommend
  6. 1 person found this helpful  

    If you know the right people, you can move up quickly but don't expect decent pay or benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Staff in Lakeland, FL (US)
    Current Employee - Support Staff in Lakeland, FL (US)

    I have been working at SYKES

    Pros

    Flexibility, freedom once promoted, easy job, mostly nice people.

    Cons

    Terrible pay and benefits, won't pay deserved salary for qualified employees, would rather save money and hire someone less qualified.

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sumter, SC (US)
    Former Employee - Customer Service Representative in Sumter, SC (US)

    I worked at SYKES full-time (more than an year)

    Pros

    Call center excellent experience oppurtunity

    Cons

    Management very poor experience..will fire on a buddy system and don't care if you are able to have any income afterward

    Advice to ManagementAdvice

    Do consider someone unemployment at least the world is already in a bad economy and some of us cannot live with no income like me especially when you have little ones to support

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Working from home, no gas, no work attire is needed.

    Cons

    This company expects too much for the pay. I did not mind the work, but when you add responsibilities, increase the pay to show the employee you appreciate the work and show them they are valued in the position. Did not include benefits to using your personal internet and phone to make money for them. There are also too many tech issues and you cannot get paid without submitting a tech form and even then, you may not be paid for submitting that.

    Advice to ManagementAdvice

    Be open to giving positive advice when having one on one's. Continue to push for pay increases.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    you work more than you get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Sales Representative in Concord, NC (US)
    Current Employee - Apple Sales Representative in Concord, NC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    its a work from home job so you don't spend money on gas or take out. You spend more time with your family

    Cons

    pay isn't what it should be and a lot of times u aren't paid for tech issues whether it's their end or yours. Unorganized as well. Last minute changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Its a Job!!!

    Former Employee - Customer Service Representative in Kingstree, SC (US)
    Former Employee - Customer Service Representative in Kingstree, SC (US)

    I worked at SYKES full-time (less than an year)

    Pros

    made enough to pay the bills, good experience, friendly people

    Cons

    NO paid incentives, barely got help in training, no career developement, customer service in GENERAL

    Recommends
  11. 2 people found this helpful  

    Not enough compensation for the amount of mental stress endured.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Denver, CO (US)
    Former Employee - Customer Care Representative in Denver, CO (US)

    I worked at SYKES full-time (less than an year)

    Pros

    Being able to work from the comfort of your own home.
    Promotional opportunities.

    Cons

    There was not enough access to management. The ratio of supervisors to customer agents was about 1/30 with someone always needing help, therefore when you needed assistance you were stuck with the customer on hold for long periods of time also extending your time on the call and therefore affecting your "metrics". It was a lose/lose situation. Dealing with countless personalities within only a few hours is very draining. In my opinion, the compensation is not worth it for the amount of mental strain you endure.

    Advice to ManagementAdvice

    Get more management. Compensation is probably 90% of the reason you have a high turnover rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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