SYKES

www.sykes.com

SYKES Reviews

Updated 2 March, 2015
Updated 2 March, 2015
104 Reviews
2.0
104 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
104 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

104 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Unsatisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work at home
    Dont have to commute
    Equipment supplied

    Cons

    Training left something to be desire
    Have work here for less than 2 months and want out already
    Very little support
    Schedule already changed dramatically

  2.  

    Started well, going down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peterborough, ON
    Current Employee - Customer Service Representative in Peterborough, ON

    I have been working at SYKES full-time (more than 3 years)

    Pros

    The health Benefits with Blue Cross, most of your co-workers are awesome but thats all that can really be said.

    Cons

    When I started you made more then minimum wage and got raises, now the wages have frozen and your making the minimum which isn't enough to live off. If you can get customers to purchase new services you can get a bonus... but don't expect it to be paid out to you for over 6 months. Good luck getting the extra dollar for your schedule adherence because there will always be something that throws it off.

    Your scheduled hours will fluctuate even if your shift claims to be fixed hours and they are unwilling to work with your needs if you have no vehicle causing some employees to walk home at midnight on an hour + walk no matter if you have health concerns, are male or female (even if pregnant). Do NOT expect to have any help.

    They don't care that it's a non-scent environment, if you are allergic you better be prepared to loose hours that they will not reimburse you for and will count against you and not do anything against those that violate the scent policy even if it forces co-workers to go to the hospital.

    They require you to do over 20 things on one call which most customers have absolutely no interest in allowing you to do and you can be penalized even if you do everything right because the customer didn't like how you did it.

    Endless company jargon with no importance that they require you to spout back t them at every meeting.

    Oh and the blue cross benefits are not helpful in most cases as most places require you to pay for the services first as the health care professionals (glasses, etc) do not take the benefits upfront.

    Advice to ManagementAdvice

    Give back the raises, be more flexible with employees schedules and pay more then minimum wage if your going to stress your reps out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Too much stress for too little money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Customer Service Representative
    Current Employee - At Home Customer Service Representative

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Schedule is a set one which is nice.

    Cons

    The wages are a joke for what we have to put up with. Too stressful for minimum wage. Too much abuse from customers and the expectation that every customer will be happy after talking to us is unrealistic.

    Advice to ManagementAdvice

    Increase the wages so people will want to stay. The schedule is not bad. Stop being unrealistic in expectations of how we can resolve 100% of customer concerns.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Worked for over a year without a pay raise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than a year)

    Pros

    Nice to work from home

    Cons

    Did not receive all commissions I was owed- I was told I have to keep track of that myself as the company did not.

  6. 1 person found this helpful  

    TL = Tough Love if you are a new Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interim Team Leader in Brampton, ON
    Current Employee - Interim Team Leader in Brampton, ON

    I have been working at SYKES full-time (more than 3 years)

    Pros

    No travel time - office at home
    Salaried employee with small increase in pay
    Off phones
    Many meetings to better know and understand client goals
    More benefits once accepted as TL

    Cons

    No training program - jump from CCP and swim if you can as TL
    Many extra hours needed to do the job - losing money - better to be an agent
    Too much stress from management team on performance metrics and client ever changing needs
    Client high expectations, little notice for changes, little or no resources or up training
    Tools are difficult to use and often not reliable
    No sense of team - other TLs and agents work against you or only perform for their own benefit
    Constant complaints and few rewards to share with team

    Advice to ManagementAdvice

    Give us the responsibility and authority to be a TL - no Interims
    Have a Quality Team not ask us to do QAs too
    Provide a budget for reward and recognition
    Improve quality of Trainers and materials presented
    Hire a Coach per team as right hand to share massive TL workload

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Skyes at home Wireless support CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes At Home Wireless Customer Service Representative in Toronto, ON
    Current Employee - Sykes At Home Wireless Customer Service Representative in Toronto, ON

    I have been working at SYKES full-time (more than a year)

    Pros

    Good to work from home.It's a job that barely pays the bills. No social life on this pay check.

    Cons

    1. Minimum wage
    2. Too much demanded on too little time
    3. Inadequate training
    4. SUpport system in place sometimes have people who have too much attitude
    5.Hired for incoming calls to help customers with their bills but expected to sell sell sell and the selling is complicated and ever dynamic and hard to learn
    6. If we do not "bridge" on the calls we are sent warning emails
    7. For a minimum wage job they expect too much!
    8. Raise the wages and then make all those demands!

    Advice to ManagementAdvice

    More practical exercises in the training stage exposing the new people to the system properly.
    THe system is vast and overwhelming
    The support that was promised is sometimes slow because everyone is in the room at the same time waiting for the few better trained employees
    Mentally have to tell myself that it is just to pay the bills as the kind of customer abuse we get is not worth the meagre pay

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Not a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, ON
    Current Employee - Anonymous Employee in London, ON

    I have been working at SYKES full-time (more than a year)

    Pros

    The job in question was initially a very low stress job, dealing with basic inquiries from customers.

    Cons

    No permanant long term schedules as every week you could be working different hours and have different days off rather than have the same shift for a few weeks at a time. Busy hours were under staffed, off hours were over staffed

    Advice to ManagementAdvice

    Have the schedules that a person has the same shift for a month at a time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    not a bad place but serious issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Toronto, ON
    Former Employee - Customer Service Representative in Toronto, ON

    I worked at SYKES full-time (less than a year)

    Pros

    Working at home is a plus
    Good colleagues
    Pay is not bad

    Cons

    System issues are a nightmare almost everyday at least one of your systems won't work.
    Not enough people to help you in a timely fashion during busy periods
    The initial training does not prepare you for the high pressure selling you are expected to do
    I felt more like a telemarketer than a CSR
    Very strict attendance policy not sure it is all legal

    Advice to ManagementAdvice

    Extend the training period 5 weeks is not enough for all the system work and add a week of sales training. I would not recommend this job unless you don't mind the pressure of sales

    Doesn't Recommend
    Negative Outlook
  10.  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Atlanta, GA (US)
    Current Employee - Customer Service Agent in Atlanta, GA (US)

    I have been working at SYKES

    Pros

    Flexible hours working from home

    Cons

    Not enough hours terrible chain of communication pay wasn't that great

    Advice to ManagementAdvice

    Work better to keep employees
    Communicate better with employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Company is ok, but pay is not great not benefit s

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Miami, FL (US)
    Former Employee - Customer Service Representative in Miami, FL (US)

    I worked at SYKES

    Pros

    Team leader was great. Company is well established.

    Cons

    A few tech problems, and the pay is not great.

    Advice to ManagementAdvice

    Pay raise

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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