SYKES

www.sykes.com

SYKES Reviews

Updated 26 January, 2015
Updated 26 January, 2015
397 Reviews
2.3
397 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
211 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

133 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    absolutely hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Sydney, NS
    Current Employee - Customer Service in Sydney, NS

    I have been working at SYKES full-time (more than a year)

    Pros

    the other people , who are your co-workers, are going through the same things

    Cons

    always on your back about something, extremely micromanaged, they tell you anything good.. about what you are doing.. just yelling up and down the halls like a madwoman

    Advice to ManagementAdvice

    get some that are qualified, more than 40 % of the agents out on stress leave.. what does that tell you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Sykes sucks at being a progressive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at SYKES full-time (more than a year)

    Pros

    Only pro is benefits plan but that doesn't help with day to day living

    Cons

    No wage increases. No monetary bonuses just stupid contests. In a year there I have won a pen

    Advice to ManagementAdvice

    Change management. They all have their heads stuck down in the sand. Ask them anything you don't get an answer and they don't even have courtesy to even try to get one

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    It's a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Sherbrooke, QC
    Current Employee - Call Center Agent in Sherbrooke, QC

    I have been working at SYKES full-time (less than a year)

    Pros

    The pay is not THAT bad and coworkers are really nice. Thats all. Really.

    Cons

    Stressful, customers are abusive, change of queue non-stop with a day of calls back to back then the day after nearly nothing, the blind leading the blind *Really, the supervisors are terrible*

    Advice to ManagementAdvice

    Make sure the supervisors are people who have worked in the departement for more than one week... I don't care if they can small talk and calm the employe, if they cannot help with the system and know nothing about what is the job on the floor, they are worth nothing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Bad memories

    Former Employee - Customer Service Representative in London, ON
    Former Employee - Customer Service Representative in London, ON

    I worked at SYKES full-time (less than a year)

    Pros

    Good for unexperienced or unemployed, easy to get a job.

    Cons

    Very stressful and demanding job.

  6. 1 person found this helpful  

    Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sydney, NS
    Former Employee - Customer Service Representative in Sydney, NS

    I worked at SYKES full-time (more than 3 years)

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to ManagementAdvice

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    No opportunity to grow

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Good if you need entry-level experience.

    Cons

    Experience is not appreciated. Coordinators treat you like you are not a person.

  8. 1 person found this helpful  

    If you are thinking about a possible opportunity here - DON"T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL (US)
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL (US)

    I have been working at SYKES full-time (more than a year)

    Pros

    The building is new and very nice
     (Lakeland II)

    Cons

    Management is AWFUL, there is drug use on site,very unprofessional, fraud, drama, high school all over again, their attrition is awful, its a wonder that the place is still standing.
     (Lakeland II)

    Advice to ManagementAdvice

    Burn it to the GROUND - ! If you want quality work - hire quality people and PAY THEM what they are worth.
     (Lakeland II)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Not a very straightforward company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than a year)

    Pros

    The company is pretty good in terms of how they train you and the level of customer service you are trained to offer is great. The concepts behind the training and how you are taught to ho above and beyond each customer is something I admire.

    Cons

    Once you actually hit the floor you realize that things might not be so professional. Employees date each other, the people who are supposed to be supervising and providing assistance are often nowhere to be found especially at night. You walk in and someone is sitting at your desk. During the hiring process you are told you make 9.50/hr and once you hit the floor you are paid 10.00/hr and also are able to earn the incentive at that point. During training we were also told that we will qualify for holiday pay. Once you hit the floor you are told that you don't start making 10/hr or get paid for overtime or get paid for working on holidays until you've been there not just after 6 months but after their random 6 month cycle catches up. So you could be there for 1.5 yrs and still are being compensated as if you're still in training.

    Advice to ManagementAdvice

    The company has a high turnover rate because it does not pay enough. They train you to provide excellent quality customer service to customers and set high standards for employees to meet. However employees are not going to settle for being paid little or nothing for excellent quality work. There are a lot of people within the company who love what they do, but simply cannot stay because they have bills to pay.
    For someone who is trying to save and build a future for themselves, there simply is no room for that here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    We all wanted Out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center for Ally Bank in Tampa, FL (US)
    Former Employee - Call Center for Ally Bank in Tampa, FL (US)

    I worked at SYKES

    Pros

    Sykes will probably hire you. They have few standards and need bodies to replace those that leave constantly.

    Cons

    Low pay
    Negative atmosphere
    No room for growth
    Everyone is looking for a different job because one mistake and they threaten to fire you. Very low pay for extreme responsibilities . Very stressful environment .

    Advice to ManagementAdvice

    Higher pay
    Realistic Pay increases for good work
    You are working with human beings treat them better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Awful, If I could go back in time I would've never applied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    There are no pros for working at Sykes in Kingstree, SC.

    Cons

    Everything, my last team manager sent an email to my whole team stating that I was being fired, & nothing happened to him. He was not professional and should have been suspended for what he's done, all I know is that Sykes in Kingstree happens to be a very toxic & unprofessional work environment.

    Advice to ManagementAdvice

    Needs new manaement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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