SYKES Reviews

Updated 18 April, 2015
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
83 Ratings

170 Employee Reviews

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  1. Worked full time, legit work from home opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Could work from home and it was easy to give away shifts if I needed the day off.

    Cons

    In the 8 months I worked there, was on 6 different teams and went through 2 shift changes! No continuity!! Made it tough to plan a life out of work!

    Advice to Management

    Need to keep teams stable in one team for longer then 2 weeks at a time!!

  2. Not a very friendly environment,some of the students were given more attention than others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - At Home Customer Service Representative in Vancouver, BC
    Former Employee - At Home Customer Service Representative in Vancouver, BC

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    No commute.Nothing else .Don't waste your time.

    Cons

    Low pay, Poor training, unreasonable demands and schedules, Favoritism,Unprofessional talks and conducts. You are better off working at a store as a sales rep.

    Advice to Management

    Pay more for the stressful job

  3. Helpful (6)

    Employee Abuse at Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Toronto, ON
    Current Employee - Customer Service Representative in Toronto, ON

    I have been working at SYKES full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Health Benefits, work at home, good peer support

    Cons

    Chaotic , tyrannical management, impossible stats, pathetically inadequate systems, Ignorant and confused supervisors who demonstrate signs of power craze.

    Advice to Management

    Please remember that the people you are bullying and harassing over minor infringements, like a warnings for being a couple of minutes over your break time are the same people who, on the same day, work maybe 20 minutes after midnight shift ends to resolve customer issues, like true professionals. Please remember when an agent screws up it is morally wrong to deny a credit especially if that mistake costs a customer several hundred of dollars. If Rogers find out you will be getting the company into big trouble and this is called theft which is illegal in this country. Because of the ridiculous pace of change in plans for their customers, and when 4 different supervisors give 4 different resolutions to your problems, it is really not acceptable to ding agents with a verbal warning when the supervisory level itself is totally confused....how do you think we feel? Are you not aware how this engenders such negativity among agents. Instead of communication through chat on an ad hoc basis when at least 1/7th of agents are off work, why not aspire to an intelligent form of communication, like emails so we can actually be reliably informed about what we are supposed to be doing before we actually receive warnings for failing to do it. Oh yes and when I have been informed that I have been given approval for a vacation week, please do not then inform me by posting a schedule for me to work the week before the vacation; and when I query it, THEN proceed to tell me it is not approved. In our business this is known as BS and this company is drowning in it.. Corporate structure is kept tightly under wraps so you never know who to turn to when you are being bounced around (that is why they do it). Finally the decision makers in this company are rank amateurs who don't know how to deal with people, communicate effectively, negotiate fairly. They only know how to manipulate and brainwash, because they themselves are lap dogs doing the dirty on agents for a career move, whilst selling their souls in the process. In a career spanning over 40 years I have pages and pages of excellent references and recommendations, have worked in senior management and got outstanding reviews from my clients, I have ALWAYS been treated with respect. Even with this company I have a high 90's customer satisfaction rate. However, I would not recommend my worst enemy to work for this company and I would recommend any and all my fellow worker to seek legal advice (plenty of no win no fee lawyers out there) to sue this company for shocking abuses and practices (which they always blame on their client ...which is even more BS). Apart from health benefits I would mark Sykes at -5 in all areas however I doubt they have minus scale in this survey. So many new agents (under 6 months) out on stress leave it is so bad and they use a lot of disabled and rural employees as they have little employment options, thereby enabling them to abuse them more. Sykes will not recruit in Ontario any more as they have to pay 12.10 per hour for home based agents in this province. So now they are recruiting on the west coast (where I am sure they will be taking advantage of temporary foreign workers).. So be warned they copy the friendly welcoming behaviors of other more reputable companies but once you have hit 4-6 months then they start trying to brainwash and abuse you. Stand up for yourself and give back as good a you get, otherwise working for thee morons will destroy your confidence and make you physically sick, like they have done to so many good people. As for me, I am outta here EI or no EI, nothing is worth this kind of life with Sykes, free to rebuild a career and reputation without these corporate leec hes sucking out your lifes blood. Sad that they are even allowed to operate in a country like Canada.

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  5. Helpful (1)

    absolutely hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Sydney, NS
    Current Employee - Customer Service in Sydney, NS

    I have been working at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the other people , who are your co-workers, are going through the same things

    Cons

    always on your back about something, extremely micromanaged, they tell you anything good.. about what you are doing.. just yelling up and down the halls like a madwoman

    Advice to Management

    get some that are qualified, more than 40 % of the agents out on stress leave.. what does that tell you

  6. Helpful (1)

    Sykes sucks at being a progressive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Only pro is benefits plan but that doesn't help with day to day living

    Cons

    No wage increases. No monetary bonuses just stupid contests. In a year there I have won a pen

    Advice to Management

    Change management. They all have their heads stuck down in the sand. Ask them anything you don't get an answer and they don't even have courtesy to even try to get one

  7. Helpful (1)

    It's a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Sherbrooke, QC
    Current Employee - Call Center Agent in Sherbrooke, QC

    I have been working at SYKES full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay is not THAT bad and coworkers are really nice. Thats all. Really.

    Cons

    Stressful, customers are abusive, change of queue non-stop with a day of calls back to back then the day after nearly nothing, the blind leading the blind *Really, the supervisors are terrible*

    Advice to Management

    Make sure the supervisors are people who have worked in the departement for more than one week... I don't care if they can small talk and calm the employe, if they cannot help with the system and know nothing about what is the job on the floor, they are worth nothing.

  8. Helpful (2)

    Bad memories

    Former Employee - Customer Service Representative in London, ON
    Former Employee - Customer Service Representative in London, ON

    I worked at SYKES full-time (Less than a year)

    Pros

    Good for unexperienced or unemployed, easy to get a job.

    Cons

    Very stressful and demanding job.

  9. Helpful (1)

    Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sydney, NS
    Former Employee - Customer Service Representative in Sydney, NS

    I worked at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to Management

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

  10. awful. don't waste your time on this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO (US)
    Former Employee - Anonymous Employee in Denver, CO (US)

    I worked at SYKES full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Work from home, work in PJs, no gas cost

    Cons

    Micromanaged. No employee recognition. Being held accountable for bad surveys after following company policies. Switched around 4 times in 4 months to different supervisors. They say your billing but your technical support. Does not pay you enough for the job you do. You must commit to your schedule for 1 year and no way to move to another shift but they offer overtime each week for that shift

    Advice to Management

    Appreciate your employees more and answer your emails when someone needs help understanding their job

  11. So bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    No where else to work in Milton Freewater Or. Pays higher than minimum wage (barely). You get to sit down while you work.

    Cons

    Management will breath down your neck. You will be micromanaged by no fewer than about 12 bosses simultaneously. Basically, it's office space.

    Advice to Management

    Put cubical walls back up. Hire people who can actually lead. No need for 3 Q.A. calls per day. Let people bring books into the building.

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