SYKES

www.sykes.com

SYKES Reviews

Updated 28 February, 2015
Updated 28 February, 2015
157 Reviews
1.0
157 Reviews
Rating Trends

Recommend to a friend
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
157 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

157 Employee Reviews Back to all Reviews

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  1. 6 people found this helpful  

    Employee Abuse at Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Toronto, ON
    Current Employee - Customer Service Representative in Toronto, ON

    I have been working at SYKES full-time (less than a year)

    Pros

    Health Benefits, work at home, good peer support

    Cons

    Chaotic , tyrannical management, impossible stats, pathetically inadequate systems, Ignorant and confused supervisors who demonstrate signs of power craze.

    Advice to ManagementAdvice

    Please remember that the people you are bullying and harassing over minor infringements, like a warnings for being a couple of minutes over your break time are the same people who, on the same day, work maybe 20 minutes after midnight shift ends to resolve customer issues, like true professionals. Please remember when an agent screws up it is morally wrong to deny a credit especially if that mistake costs a customer several hundred of dollars. If Rogers find out you will be getting the company into big trouble and this is called theft which is illegal in this country. Because of the ridiculous pace of change in plans for their customers, and when 4 different supervisors give 4 different resolutions to your problems, it is really not acceptable to ding agents with a verbal warning when the supervisory level itself is totally confused....how do you think we feel? Are you not aware how this engenders such negativity among agents. Instead of communication through chat on an ad hoc basis when at least 1/7th of agents are off work, why not aspire to an intelligent form of communication, like emails so we can actually be reliably informed about what we are supposed to be doing before we actually receive warnings for failing to do it. Oh yes and when I have been informed that I have been given approval for a vacation week, please do not then inform me by posting a schedule for me to work the week before the vacation; and when I query it, THEN proceed to tell me it is not approved. In our business this is known as BS and this company is drowning in it.. Corporate structure is kept tightly under wraps so you never know who to turn to when you are being bounced around (that is why they do it). Finally the decision makers in this company are rank amateurs who don't know how to deal with people, communicate effectively, negotiate fairly. They only know how to manipulate and brainwash, because they themselves are lap dogs doing the dirty on agents for a career move, whilst selling their souls in the process. In a career spanning over 40 years I have pages and pages of excellent references and recommendations, have worked in senior management and got outstanding reviews from my clients, I have ALWAYS been treated with respect. Even with this company I have a high 90's customer satisfaction rate. However, I would not recommend my worst enemy to work for this company and I would recommend any and all my fellow worker to seek legal advice (plenty of no win no fee lawyers out there) to sue this company for shocking abuses and practices (which they always blame on their client ...which is even more BS). Apart from health benefits I would mark Sykes at -5 in all areas however I doubt they have minus scale in this survey. So many new agents (under 6 months) out on stress leave it is so bad and they use a lot of disabled and rural employees as they have little employment options, thereby enabling them to abuse them more. Sykes will not recruit in Ontario any more as they have to pay 12.10 per hour for home based agents in this province. So now they are recruiting on the west coast (where I am sure they will be taking advantage of temporary foreign workers).. So be warned they copy the friendly welcoming behaviors of other more reputable companies but once you have hit 4-6 months then they start trying to brainwash and abuse you. Stand up for yourself and give back as good a you get, otherwise working for thee morons will destroy your confidence and make you physically sick, like they have done to so many good people. As for me, I am outta here EI or no EI, nothing is worth this kind of life with Sykes, free to rebuild a career and reputation without these corporate leec hes sucking out your lifes blood. Sad that they are even allowed to operate in a country like Canada.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    absolutely hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Sydney, NS
    Current Employee - Customer Service in Sydney, NS

    I have been working at SYKES full-time (more than a year)

    Pros

    the other people , who are your co-workers, are going through the same things

    Cons

    always on your back about something, extremely micromanaged, they tell you anything good.. about what you are doing.. just yelling up and down the halls like a madwoman

    Advice to ManagementAdvice

    get some that are qualified, more than 40 % of the agents out on stress leave.. what does that tell you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Sykes sucks at being a progressive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at SYKES full-time (more than a year)

    Pros

    Only pro is benefits plan but that doesn't help with day to day living

    Cons

    No wage increases. No monetary bonuses just stupid contests. In a year there I have won a pen

    Advice to ManagementAdvice

    Change management. They all have their heads stuck down in the sand. Ask them anything you don't get an answer and they don't even have courtesy to even try to get one

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    It's a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Sherbrooke, QC
    Current Employee - Call Center Agent in Sherbrooke, QC

    I have been working at SYKES full-time (less than a year)

    Pros

    The pay is not THAT bad and coworkers are really nice. Thats all. Really.

    Cons

    Stressful, customers are abusive, change of queue non-stop with a day of calls back to back then the day after nearly nothing, the blind leading the blind *Really, the supervisors are terrible*

    Advice to ManagementAdvice

    Make sure the supervisors are people who have worked in the departement for more than one week... I don't care if they can small talk and calm the employe, if they cannot help with the system and know nothing about what is the job on the floor, they are worth nothing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Bad memories

    Former Employee - Customer Service Representative in London, ON
    Former Employee - Customer Service Representative in London, ON

    I worked at SYKES full-time (less than a year)

    Pros

    Good for unexperienced or unemployed, easy to get a job.

    Cons

    Very stressful and demanding job.

  7. 1 person found this helpful  

    Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sydney, NS
    Former Employee - Customer Service Representative in Sydney, NS

    I worked at SYKES full-time (more than 3 years)

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to ManagementAdvice

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Specialist
    Current Employee - Collection Specialist

    I have been working at SYKES full-time (more than a year)

    Pros

    Working for a morning shift account. Great people

    Cons

    No annual increase. Low salary. New hires getting higher salaries.

    Advice to ManagementAdvice

    Learn to keep your talents.bring back appraisal rather than hiring new ones!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fayetteville, NC (US)
    Current Employee - Customer Service Representative in Fayetteville, NC (US)

    I have been working at SYKES (less than a year)

    Pros

    Nice and friendly environment. clean, hour lunch. easy to get promoted without previous experience and degree.

    Cons

    not considerate when it comes to weather conditions and sickness. if missing 3days without a doctor return to work order, you might as well don't return. pay is only 9.00 bucks and not worth the pay especially when you have to many systems to learn. might as well apply for at&t directly for 10-14 bucks an hour: Reading CSP makes the handle time higher. Need to have individual department for Sim replacement.

    Advice to ManagementAdvice

    be considerate when it comes too (sickness, weather conditions) and delete telegence

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Mixed Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - "A Support Role" in Fort Smith, AR (US)
    Former Employee - "A Support Role" in Fort Smith, AR (US)

    I worked at SYKES full-time (more than 3 years)

    Pros

    You could miss over 2 weeks before they term you (which I didn't). Most Team Managers are young so if you are buddies with them they treat you differently.

    Cons

    Pay is horrible. The people, in leadership, there are very immature and they treat you like children. The company 'promotes' you to 'leadership' roles such as OJT lead or SME, HR assistant or interim Team Managers without pay raises. They pay base minimum of the 'salary' they can by the laws in place for Team Managers. You never get a title change even if you are in any role except Team Manager. How do you hold someone accountable for something if they never sign a job description? Example of OJT leads that are in charge of a classroom of 25 ppl. This is a manager role with the job duties they have. The corporate leadership never know what's going on on site.

    Advice to ManagementAdvice

    Act like adults.

    Doesn't Recommend
    Negative Outlook
  11.  

    Customer Service Banking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Varsity Lakes (Australia)
    Current Employee - Customer Service in Varsity Lakes (Australia)

    I have been working at SYKES full-time (less than a year)

    Pros

    full time income yet you need to check your payslip as it often contains errors which is not the fault of the payroll company as they only enter what is advised by Sykes

    Cons

    19 dollars an hour, pay is incorrect and takes quite a few pay cycles to rectify, treated as a number and the work itself is very robotic so consider yourself a puppet, high turn over in staff, dress regulations apply but are not implemented and I found managers are the biggest culprits, swearing amongst employees which I find offensive. HR can be rude and unapproachable, management need to respect support staff, they will roster you on 24/7 and there is no flexibility with the rosters to fit in with appointments, family commitments etc

    Advice to ManagementAdvice

    Rehire professional management and focus on training and respect for staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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