SYKES Reviews

Updated 16 October, 2014
Updated 16 October, 2014
352 Reviews
2.2
352 Reviews
Rating Trends

Recommend to a friend
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
188 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Hard to communicate with team leads, and have poor management (in 10 reviews)

More Highlights

120 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    absolutely hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Sydney, NS
    Current Employee - Customer Service in Sydney, NS

    I have been working at SYKES full-time (more than an year)

    Pros

    the other people , who are your co-workers, are going through the same things

    Cons

    always on your back about something, extremely micromanaged, they tell you anything good.. about what you are doing.. just yelling up and down the halls like a madwoman

    Advice to ManagementAdvice

    get some that are qualified, more than 40 % of the agents out on stress leave.. what does that tell you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Sykes sucks at being a progressive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at SYKES full-time (more than an year)

    Pros

    Only pro is benefits plan but that doesn't help with day to day living

    Cons

    No wage increases. No monetary bonuses just stupid contests. In a year there I have won a pen

    Advice to ManagementAdvice

    Change management. They all have their heads stuck down in the sand. Ask them anything you don't get an answer and they don't even have courtesy to even try to get one

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    It's a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Sherbrooke, QC
    Current Employee - Call Center Agent in Sherbrooke, QC

    I have been working at SYKES full-time (less than an year)

    Pros

    The pay is not THAT bad and coworkers are really nice. Thats all. Really.

    Cons

    Stressful, customers are abusive, change of queue non-stop with a day of calls back to back then the day after nearly nothing, the blind leading the blind *Really, the supervisors are terrible*

    Advice to ManagementAdvice

    Make sure the supervisors are people who have worked in the departement for more than one week... I don't care if they can small talk and calm the employe, if they cannot help with the system and know nothing about what is the job on the floor, they are worth nothing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Bad memories

    Former Employee - Customer Service Representative in London, ON
    Former Employee - Customer Service Representative in London, ON

    I worked at SYKES full-time (less than an year)

    Pros

    Good for unexperienced or unemployed, easy to get a job.

    Cons

    Very stressful and demanding job.

  6. 1 person found this helpful  

    Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sydney, NS
    Former Employee - Customer Service Representative in Sydney, NS

    I worked at SYKES full-time (more than 3 years)

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to ManagementAdvice

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good Luck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lakeland, FL (US)
    Former Employee - Anonymous Employee in Lakeland, FL (US)

    I worked at SYKES full-time (more than an year)

    Pros

    I actually thought it would be a better experience working the US site rather than one of the outsourced locations. That was a huge mistake.

    Cons

    Company events that focus more on drinking by and with upper management. Very bad pay for position working in. To many double standards or no standards at all. Management contradicts each other in front of employees and then wonders why the performance is so bad. Duh!! No one knows what to expect. Favoritism runs rampant. Fraud is okay but being absent is not. As long as agents sell, the rest of their performance apparently doesn't matter. There is so much more than can be said, but does anyone really listen anyway? I doubt it.

    Advice to ManagementAdvice

    As long as the current management is in place at the Lakeland II site, I don't think they have a prayer of getting any better. You have AMs that suggest to take away agent sales commission if the WTR is not met, you have others in management that don't know what's really happening in their own site. Rather than fixing a problem, they just move it around to look like it was fixed. Site management is stuck on doing a dog-and-pony show for clients and other senior Sykes management to attempt to paint a rosy picture when the fact is the site is a disaster in management. Promotions are almost non-existent for people that can make it better, they would rather put their friends in the position and then protect them. To be honest I'm surprised the client (AT&T) has not pulled their business, unless they've had such a smoke screen blown in their face too. I have no opinion of the CEO but if I was him, I'd be embarrassed with the Lakeland II site management and performance. The site can be so much better but not with current management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    its a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rep in Bardstown, KY (US)
    Former Employee - Rep in Bardstown, KY (US)

    I worked at SYKES full-time (more than an year)

    Pros

    THERE ARE NO PROS TO THIS JOB

    Cons

    terrible, awful, a joke, underpaid

    Advice to ManagementAdvice

    young and unprofessional

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Survival (barely) work from home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Denver, CO (US)
    Current Employee - Customer Service Representative in Denver, CO (US)

    I have been working at SYKES part-time (less than an year)

    Pros

    Saves you from living under a bridge. Saves gas commuting to another dead end job,

    Cons

    Enduring poor management, godawful training, poor communication, draconian customer service policies (actually lack thereof). Paying for all of the technical items necessary to work including expensive landline phone. essentially no benefits. No job security whatsoever. Unfulfilled promises. No kudos or time to fix other's mistakes, and there are many due to the people they attract. eg. Two minutes for after call work before warning issued even if customer has been very poorly served ... Customer must stay on hold even if it takes 45 minutest to fix an issue. Reps promised full time but then get part time after training. Minimum wage while training.

    Advice to ManagementAdvice

    Advise your applicants they will be treated like garbage for close to minimum wage rather than the company line while recruiting.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Terrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    There are no pros to this job.

    Cons

    This is a thankless job. Dealing with people and there horrible attitudes is no fun especially if you are not a people person.

  11. 1 person found this helpful  

    Miserable backstabbing production support department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Support in Tampa, FL (US)
    Current Employee - Production Support in Tampa, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    None. Not one thing that would have kept me there.

    Cons

    Backstabbing, politics, one upping, management that ignores problems. They do not care about your health or the hours they make you work.

    Advice to ManagementAdvice

    Your middle management in IT needs to be replaced.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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