Reynolds American
3.0 of 5 222 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.0 221 reviews

                             

58% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(31 ratings)

50% of employees recommend this company to a friend
56 Employee Reviews Back to all reviews
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good company, good benefits, good wages

Anonymous Employee (Current Employee)

I have been working at Reynolds American full-time for more than 10 years

Proswages ,benefits, location, growth, promotions

Constobacco industry declining, non union environment

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Such a great job!!

Territory Manager III (Former Employee)

I worked at Reynolds American full-time for more than 3 years

ProsCompany car is definitely a huge plus, with free gas. Your car is your office, everyday is a different. You're not stuck inside a cubicle.

ConsSome managers tend to micro-manage

Advice to Senior ManagementLearn some constructive criticism, be more motivating to your team.

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Overall, a good place to work

Territory Manager (Current Employee)
Flat Rock, MI (US)

I have been working at Reynolds American full-time for less than a year

ProsIndependence, vehicle, bonus, and ability to make decisions.

ConsManagement is somewhat aloof to what is happening in the field. Feedback is not used, seems that advancement opportunities are limited.

Advice to Senior ManagementListen to the people in the field.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company

Territory Sales Manager (Former Employee)

I worked at Reynolds American full-time for more than 3 years

ProsPays well
Allows employees to control their own territory

ConsCan have large territories and lost of time on the road

Advice to Senior ManagementKeep it up!!

Yes, I would recommend this company to a friend

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Good Learning Opportunity for recent graduates

Manager (Current Employee)
Winston-Salem, NC (US)

I have been working at Reynolds American full-time for more than 8 years

ProsThe people are are great to work with

ConsWork Life Balance is not very good.

Yes, I would recommend this company to a friend

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Great job for people plus

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than 3 years

ProsThere are a lot of pros when considering this company for your future employment, great job, fantastic.

ConsThere are none at this time

Advice to Senior ManagementKeep up the good work

Yes, I would recommend this company to a friend

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1 person found this helpful  

Do your job, play the game and you're good.

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than a year

Pros-Decent benefits (health/dental, 401k matching, short term disability, etc),
-Vacation time, company car, gas, and tuition reimbursement
-Flexibility in schedule
-Decent work/life balance

Cons-No commission
-Need to be very mobile to advance
-Dirty work conditions (due to retail)
-Very redundant

Advice to Senior ManagementTry to optimize training and/or create an official training workshop/seminar/class for new TM's. Trust that we are doing the right thing for the business without all the micromanagement.

Yes, I would recommend this company to a friend

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3 people found this helpful  

Good benefits,, Small professional reward

Territory Manager II (Former Employee)
Kansas City, MO (US)

I worked at Reynolds American full-time for more than 3 years

ProsThere is a lot to like about working for RJ Reynolds as a TM. The benefits are solid, the pay is above average when compared to other TM positions and you have a lot of freedom to work from a home office. As a TM, you are also provided with a company car with no personal use restrictions, your internet is provided at home as well as wirelessly through a "Jet Pack," and you are provided a cell phone allowance.

ConsThis is not a very professionally rewarding position. Most of the work you do is "busy work" that really has no value to the company. You could literally work 7-8 days a month and be an overachiever in this position. The laid back company culture is very enjoyable, but the job unfortunately grows ever more redundant. There has been very little opportunity for career advancement over the last 3-4 years.

Advice to Senior ManagementI have no advice for management. I believe that most of the management team is doing what is necessary to get themselves noticed. If anything, since RJR is a company that promotes from within, don't take your position too seriously. You have held the same position as your subordinates, and you know the ups and downs of the position... manage with that information in mind.

Yes, I would recommend this company to a friend

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I'm a MGR, You're a MGR,We're all MGRs, Wouldn't you like to be a manager too?

Territory Manager II (Current Employee)

I have been working at Reynolds American full-time for more than a year

ProsThis company is by far the best and most innovative of the big 3 tobacco companies. They invest a lot into the products, staff, company vehicles, meeting and training tools.I believe they will once again become the #1 company in the category due to the upper level execs.This job allows for flexibility, growth, decent lifestyle (location depending), and the possibility of a career.

ConsThe job is pitched to you as a "promotion based on performance" type company. While this phrase is true, the reality of the situation is very slow, very fast or a glass ceiling. There are guidelines to follow for promotion but depending on location and/or district manager, you may be more likely to move up faster. This job can affect your personal life due to workload, travel time and total learning curve. Also the opportunity to transfer exist but, is very unlikely to happen.

Advice to Senior ManagementI believe that mgmt shouldn't always be as politically correct with the issues. I would adjust the job pitch process to lay out a likely timeline for promotion, have location options available, and have some positions become tenured.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

If you can put up with little white lies of management then not too bad

Territory Manager (Current Employee)
Chicago, IL (US)

I have been working at Reynolds American full-time for more than 3 years

Prosflexible hours and controlling own territory

ConsSmugness of senior management and no advancement if you've been a territory rep more than 5 years.

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Glassdoor is your free inside look at Reynolds American reviews and ratings - including employee satisfaction and approval ratings for Reynolds American CEO Daniel M. Delen. All 56 reviews are posted anonymously by Reynolds American employees.