Reynolds American

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Reynolds American Reviews

Updated 25 February, 2015
Updated 25 February, 2015
68 Reviews
3.0
68 Reviews
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Recommend to a friend
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Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
68 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 34 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

68 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great Benefits, over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager I in Fresno, CA (US)
    Current Employee - Territory Manager I in Fresno, CA (US)

    I have been working at Reynolds American

    Pros

    Great benefits offered at this job, company car, reimbursement on cell phone, internet and car wash. Your given a computer and printer. Medical and dental and vision.

    Cons

    over worked, it does not stop at 5 and the pay is not that good compared to what the hours you put in. Its hard to advance in this company unless you constantly want to be moving around to wherever they place you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good compensation and benefits but superficial cultural values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management in Winston-Salem, NC (US)
    Former Employee - Senior Management in Winston-Salem, NC (US)

    I worked at Reynolds American full-time (more than 10 years)

    Pros

    • Good compensation and benefits package especially for Winston-Salem, NC area
    • Generous vacation allowances, even at entry level
    • Good breadth and depth of experiences in most job positions
    • Lots of interesting travel opportunities
    • Ample training support and resources
    • Big budgets and well-funded programs

    Cons

    • Old school, small-town culture with only token diversity that is highly skewed to a few departments
    • Shrinking corporate pyramid in a declining industry, impedes career progression
    • Repressive employment arbitration agreement highly favoring the company is a prerequisite for bonuses, make sure you fully understand the content and potential implications
    • Lots of out-sourcing for Human Resources functions, be sure to regularly verify and keep written documentation of all compensation, benefits and retirement related information

    Advice to ManagementAdvice

    Great potential but invest in a more progressive and results-driven culture, truly "walk the talk"

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great company to start career with, but keep your options open.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II
    Current Employee - Territory Manager II

    I have been working at Reynolds American

    Pros

    Benefits are good, but declining. Having a company/personal car is nice, but not enough to keep people around.

    Cons

    Lack of promotions. Management being disconnected with what is going on in the field.

    Advice to ManagementAdvice

    Spend more time in the field and listen to your foot soldiers.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    It all depends on who your manager is:)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II in San Francisco, NM (US)
    Current Employee - Territory Manager II in San Francisco, NM (US)

    I have been working at Reynolds American full-time (more than a year)

    Pros

    Flexible work schedule, good benefits, room for advancement

    Cons

    often end up working 60hrs/week, management demonstrates strong favoritism

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Territory manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    good pay and benefits. work on your own for the most part which could be good or bad depending you your personality

    Cons

    its a cigarette company.....advancement is not as fast as they make it out to be.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Great Culture
    Great Benefits
    Good Work Environment

    Cons

    Promotions are slow to come in Finance

    Recommends
    Approves of CEO
  8. 3 people found this helpful  

    Good Company for young people, not a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III in Richmond, VA (US)
    Former Employee - Territory Manager III in Richmond, VA (US)

    I worked at Reynolds American full-time (more than a year)

    Pros

    Company Car, good pay and benefits, no weekends, great company meetings.

    Cons

    Very aggressive and competitive people. If you are over 35 years old, you will be pushed to the side and never promoted. It is based on education, and self promotion, experience and customer service are no longer rewarded.

    Advice to ManagementAdvice

    Stop trying to make the company younger, education is not always as important as experience in every situation.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    The salary is great, the job is dirty.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III in Fresno, CA (US)
    Former Employee - Territory Manager III in Fresno, CA (US)

    I worked at Reynolds American full-time (more than 5 years)

    Pros

    Great pay, nice vehicles, plenty of vacation time.

    Cons

    Working in liquor stores, in bad neighborhoods gets old. You will earn every penny. There is a clear division between TM's and upper management. Some managers behave like high school cliques. If you report a problem with a manager to work place practices, you can be certain nothing will be done. Myself and 3 other team members reported a manager several times, with no results. Turn over is ridiculous. Work load is tremendous and difficult to keep up with if you are doing the job well.

    Advice to ManagementAdvice

    Step off of the "high horse" please.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    HR Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Winston-Salem, NC (US)
    Former Employee - Anonymous Employee in Winston-Salem, NC (US)

    I worked at Reynolds American full-time (more than 5 years)

    Pros

    The company offers great pay and benefits including health, dental education assistance, flex time, etc. I had the opportunity to work with some wonderful co-workers.

    Cons

    The company frequently downsizes so layoffs happen every couple of years. Ongoing employees frequently have long tenures so there is little opportunity for advancement made more pronounced because of the diminishing number of positions caused by downsizing. People smoke in the office.

    Doesn't Recommend
    No opinion of CEO
  11. 6 people found this helpful  

    Good Career Starting Point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager II
    Former Employee - Territory Manager II

    I worked at Reynolds American full-time (more than a year)

    Pros

    You can create your own schedule, autonomy, company car without personal restrictions (you do pay a fee monthly for use). 6% matching 401k plan, relaxed company atmosphere, good sales training course (CSS course). The pay is on the higher end compared to the rest of the Rep jobs out there. You can make a decent living off of a TM 3 salary if you live in an affordable location. From my understanding the job security is great. They rarely fire anyone, and pretty much the only way to get fired seems to be by falsifying calls. Although the industry does decline every year, so cuts will have to be made in the future. RJR is emerging as the leader in every category except combustibles (cigarettes) through their innovative nature. They allow and encourage true partnership building relationships. Looks good on a resume.
    You should have a pretty good work-life balance, of course if you want to receive promotions then your work life balance becomes a little more geared towards work. All of this depends on your manager as well, I was lucky to have a really good one. Some are extremely strict on scheduling, and expect 8-5 in the field, 6-8 computer work and at least 2 hours of computer work on the weekends. Good vacation policy, 17 days on your first year, and freedom to use those whenever.

    Cons

    This job grows ever redundant, after you’ve established your assignment; you spend most of your days twiddling your thumbs. 99% of what you’ll be doing on a day to day basis is merchandising. If you like a challenging work environment this is not it. You also spend 95% of your time in convenience stores; so the majority of your customers will likely hate their job, which makes yours more difficult. Get used to someone complaining every time you have to remerchandise a fixture. On this topic, the majority of the merchandising you’ll be doing will have very little impact on market share, my region had 2 assignments that were vacant for an extended period of time, and those ranked in the top of region (kind of puts what you do on a day to day basis in perspective).
    You can be in dangerous work environments; depending on the assignment you are given. Speaking of assignments, you have very little choice where you are relocated, and the only way to receive promotions is based on your willingness to relocate. Promotions are also very rare, in my year and a half with the company; I believe I saw 4 promotions to the Account Manager level in the entire county. When I first started the managers would claim that promotions were based on performance, they are finally starting to admit that there is a log jam in the company now, and that high performers are looking at a timeframe of around 5 years before they can move out of the territory manager role.
    The biggest con for me is how your performance is rated. There are not any metric figures to reach, or goals they expect you to achieve to get on the succession list, or to receive a better bonus rating. My peers and I after countlessly asking truly don’t have an understanding of how our performance is rated, other than all of the managers gather in a panel, and subjectively compare your performance to everyone else in your region. This process has become so frustrating to some that they’ve stopped doing the extra things, because majority of the time it doesn’t result in a higher bonus. They’ll receive the same bonus rating as someone who did the bare minimum not to get fired.

    Advice to ManagementAdvice

    Evaluate how you rate employee’s performance. Set some metric standards for receiving high achieves and exceeds ratings, along with a standard for what you want to see in employees to reach the account manager position. I understand that in a declining industry, judging performance based upon share growth wouldn’t be effective. I understand this could be difficult, but if metric standards were set, and employees did not feel like everything was so subjective, I believe you would get better results and a higher retention span for high performers. Look at how your employees responded to the CE goal set last year. Setting reachable metric goals could drastically improve this company. Some metric goals could be call coverage, execution on new product implementation, merchandising compliance, out of stocks, etc.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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