Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated 14 October, 2014
Updated 14 October, 2014
237 Reviews
3.3
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
42 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 33 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

37 Employee Reviews Back to all reviews

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  1.  

    SFNTC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American full-time

    Pros

    Competitive salary, good health benefits, 401K match.

    Cons

    1. Management is cancerous, especially Director level, especially on the East coast.
    2. Fake diversity-a couple token people are kept around, despite average-to-poor performance, as basically cartoon characters to parade in the name of "diversity". By cartoon character I mean the silly, completely unprofessional way they dress and act even while giving presentations at national events. Basically if you're gay or Asian you can make inappropriate comments about Asians and/ or dress like a cartoon character, where if anyone else did they would be reprimanded or terminated as they should be.
    3. Company car/ "free gas" is not what it seems. The amount they take out of your check for personal use is way more than the average person uses with the little free time you have with this job . You're basically paying for most of the gas you use to travel for work. Jobs with car allowance or federal milage is much better. Remember, they wouldn't give you a benefit that didn't benefit them more.
    4. Poor work/ life balance-minimum 8 hours in the field + travel time + administrative work= 12-16 hour days, even at "average"performance. Expect to work nights and weekends, and you will make up for your PTO so that is kind of a "rose colored glasses" benefit. Not really what you're getting in reality versus on paper.
    5. Term "qualitative" used to create favoritism without being obvious. If you're liked, you are given projects to complete, if you're not "in" with the right people you will essentially never make that metric, which is 50% of how you're judged. Basically a tactic used to squeeze people out.
    6. No clear marketing strategy-Metrics change every quarter or at least every other year, arbitrarily. Management just phones it in as they see fit at any given time.
    7. Poor job security/ high employee turn over.
    8. Low morale overall.
    9. Noxious form of competition used to "motivate".
    10. Anonymity used to mislead people, you will always be compared to some other anonymous employee. And this tactic is used in the secretive panel process to cover up the underhanded manner in which SFNTC is managed.

    Advice to ManagementAdvice

    Reassemble ELT. They are consistently driving down the morale/ productivity of SFNTC and creating extremely high employee turn over. Complete overhaul, even if that means bringing in outsiders. This "club" has become noxious and cancerous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Tobacco Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Grand Rapids, MI (US)
    Former Employee - Territory Manager in Grand Rapids, MI (US)

    I worked at Reynolds American full-time

    Pros

    Great Pay, Car, Travel, Bonus, Home Office

    Cons

    Some Managers are Nazis and take their job to serious.

    Advice to ManagementAdvice

    Hire better Regional Directors

    Recommends
    Negative Outlook
  3. 3 people found this helpful  

    Territory Manager means Glorified Merchandiser in this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III in San Francisco, CA (US)
    Current Employee - Territory Manager III in San Francisco, CA (US)

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    There are many great Pros to the job like a company car, paid personal gas and insurance, full benefits, cell phone and internet allowance. There are some pretty nice co-workers you will come across, and the freedom of not having to see a manager everyday is great. The CEO is also a very nice and down to earth guy if you ever get a chance to meet him.

    Cons

    Keep in mind that the tobacco industry is declining, but Division Managers will constantly put pressure on you to increase share for 2nd tier Camel products that are much less popular than the competition (Altria).

    Cons:
    1. Don't even think about career advancement, because there are barely any positions to strive for. Even if you do become a division manager after 5-10 years, you will still be going into gas stations and liquor stores for a living.
    2. Going into gas stations and liquors stores everyday will frustrate you and you will often deal with hostile situations.
    3. If you accept any relocation and moving bonus you will have to repay it if you leave within a year, and the company will charge you interest if you can't pay in a lump sum
    4. You will not be able to use your brain at all and have to do merchandising all day (aka hanging up signs and changing signs).
    5. The longer you spend in the company the more stupid you will feel. You will be out of touch with highly important skills you learn at other companies and even in excel classes at school.
    6. The company hires 1.5 people per day, because there are so many dissatisfied employees. Probably 4/5 people I have come across are actively looking for new employment.
    9. No real sense of team. It really does feel lonely after a while especially if you had to relocate and your closest co-worker is far away.

    My advice to any college graduates or people with some sort of ambition who are on the job hunt: Skip this job and keep waiting for a better company!

    Advice to ManagementAdvice

    Understand that many people are highly talented and skilled in performing job functions other than merchandising and you will stop having such a high employee turnover.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Santa Fe Natural Tobacco Co: No Leadership, Bad Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Decent starting salary, company car, benefits, 401k with match.

    Cons

    1.) Treated as property; salary means "you do". No motivators outside of "we pay you".

    2.) Clocking in/ out: that's right, as a salaried outside sales professional you must clock in/ out and are held accountable to making a certain number of visits per day within an 8 hour time frame. Make any more than said number (which changes quarterly, or semi-annually) and you're not making "quality calls", make any less and you're given some other watered down excuse for management.

    3.) First time manager every year: "promote from within" basically means a first time manager will be learning from their mistakes, consequently effecting your career, every 1-2 years.

    4.) Blatant favoritism: people who come into power easily typically have a hard time maintaining that power (see above). Promotions are not a result of hard work and industry knowledge, it comes down to filling affirmative action quotas and a fairly pathetic version of "networking".

    5.) No leadership: people in power are coasting on organic growth of a niche brand.

    6.) Bad Culture: it doesn't take long to see through the "generosity" of this company. SFNTC operates as the rich father who's family is falling apart because he tries to buy love and is blind to what really needs to be done.

    *Extension of 6.) There is no integrity of company values. People in power do not care about sustainability or the value set behind the "image" American Spirit tries to portray to the public. The people running this company are making money from a growing niche, and "greenwashing".

    Advice to ManagementAdvice

    Gut all Director level positions and start from scratch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Santa Fe Natural Tobacco Company-Disgustingly Unethical Treatment of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than 8 years)

    Pros

    Median salary, benefits, bonus structure based on declining companies combined efforts.

    Cons

    Completely manipulative executive "leadership". Disgustingly unethical treatment of employees. Favoritism, cover-ups, abuse of affirmative action standards. Middle management mainly consists of people a couple years out of college who make the right "friend" and are then allowed to make their first professional mistakes off of the backs of good people, therefore very negatively affecting peoples lives. For example, creating high stress, often hostile work environments, and creating extremely high employee turn over either by termination or resignation. People don't last long here. In the last year alone, I know of at least a dozen people in one region who have left the company or been fired. There is almost zero work/ life balance. They use a "carrot" to string you along promising promotions, which is only a very manipulative trick. This is intended to fool all employees into working as if they are always on the verge of being promoted, when reality is they have a select few that will be promoted based on filling quotas that have nothing to do with their quality of work. If you expected integrity and honesty from a tobacco company, think again before applying here. Manipulation is the key word when it comes to SFNTC.

    Advice to ManagementAdvice

    If it wasn't too late, I'd say to try and regain some integrity in your management force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Worse as time passes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Winston-Salem, NC (US)
    Current Employee - Financial Analyst in Winston-Salem, NC (US)

    I have been working at Reynolds American full-time (more than 10 years)

    Pros

    Pay is decent for Winston Salem.

    Cons

    1. Lack of clear vision,
    2. Too willing to promote people who are young and inexperienced, and often unqualified for their positions.
    3. Continuous degradation of benefits
    4. No path for promotion, for most people in the company.
    5. Performance review process is flawed.
    6. "Succession" planning process is flawed.
    7. No opportunity to "apply" for jobs internally.
    8. Company places too much emphasis on bringing in talent and almost no importance on retaining talent with often decades of experience.

    Advice to ManagementAdvice

    1. Consider the opinion of employees, not just new employees.
    2. Consider looking at ALL employees for promotion opportunities, not just the new hires/less tenured employees.
    3. Stop being myopic in managing the company. Think at least a couple of years out.
    4. Offer new opportunities to ALL employees.
    5. Revise "succession" planning and employee reviews.
    6. Equally value all employees - not just new hires.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    It was fun at first until new management took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Austin, TX (US)
    Former Employee - Sales Representative in Austin, TX (US)

    I worked at Reynolds American part-time (more than 10 years)

    Pros

    There were no pros to this job

    Cons

    Always changed procedures and followed you around in your territory all of the time

    Advice to ManagementAdvice

    If you are unhappy with employee fire them do not make them miserable

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Corporate America at its finest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Marketing Development
    Former Employee - Retail Marketing Development

    I worked at Reynolds American as a contractor (more than an year)

    Pros

    The Pay was great, but then they changed it

    Cons

    Upper level management does not see you as a person

    Advice to ManagementAdvice

    Nothing is perfect n people do make mistakes

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Scared to lose your job, always.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Winston-Salem, NC (US)
    Former Employee - Anonymous Employee in Winston-Salem, NC (US)

    I worked at Reynolds American full-time

    Pros

    Interesting place to try to find a way to fit in with insane amounts of governmental regulations to stop you from doing your job. Always keeping you on your toes.

    Cons

    Too many layoffs. Over the last 5 years, the company has shrunk so much that people are overloaded. Additionally, IT is just inundated with work at all times, and there is never a chance to rest. You'll often work way too many hours and never get promoted for your efforts. Then, after all you've given up for the company, you'll be booted because they need to cut more jobs.

    Advice to ManagementAdvice

    Stop laying people off so you can take other stupid risks like buying companies that produce products to help your consumers stop using your product.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    A miserable tortuous job that steals your life and well-being.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Reynolds American full-time (more than an year)

    Pros

    Salary and company car, meager benefits, some great co-workers and managers (very few.) Nice to not have to be around managers all the time.

    Cons

    Terrible work/life balance, constant reports, time wasting approach to sales, micro-managing, in-fighting amongst teams, loads of lies and misdirection in a so-called transparent company. Main office and company's original spirit and ethics are a shell of what they once were. No support from RJRT since they eliminated the HR and legal departments. Favoritism, attitude, disconnect, and inexperience from managers.

    Advice to ManagementAdvice

    Stop spewing your team ethos when you only think of the people at the top. You have demoralized and destroyed a once great company. Keep looking out for yourselves, since that is what you are good at anyway. Just get the merger over with and stop trying to pull the wool over people's eyes. Beware of karma - what goes around comes around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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