Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com
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Reynolds American Reviews

Updated 16 September, 2014
Updated 16 September, 2014
227 Reviews
3.4
227 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
36 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 32 reviews)

  • Great pay and benefits, but don't think it's long term (in 11 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

37 Employee Reviews Back to all reviews

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  1.  

    SFNTC-Does Not Care About Employees Health or Well Being

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III

    I worked at Reynolds American full-time for more than 5 years

    Pros

    401K, decent salary, company car

    Cons

    I was in major car accidents two years in a row, no fault of mine, SFNTC responded with harassment and termination.

    1.) 2013: Passenger in a vehicle that was t-boned by another car running a red light: this accident was responded to with harassment by my manager to "get back to work" and "I should have gotten a second opinion because the doctor is just trying to make money off of me"after I had to go on short-term disability. In fact I was threatened and pressured to go back to work before my short-term disability was up twice, only to be told by HR to return home. I was denied medically documented restrictions upon my return to work, and forced to put my physical health in jeopardy.

    2.) 2014: Rear ended by a vehicle going 55-60 mph: I was denied short-term disability payments for 10 weeks (still have not received payment), therefore having to go into debt and drain savings to pay mortgage, bills, etc. Then upon my return to work I was terminated. Even after termination, SFNTC didn't cancel POS orders and I have received over 300 lbs of boxes of company POS (point-of-sale material) in the mail for a company I no longer work for. This is in addition to the literal short ton (2,000 lbs) of POS previously being stored in my garage to deal with.

    So, the day I get back from a major back injury I am terminated, and left with over 2,300 lbs of company material to bring to a landfill.

    SFNTC does not care about their employees.

    Advice to ManagementAdvice

    Take a good, hard look at the Director levels. They are bringing your company down more and more, year after year. Don't allow them to buy themselves out of trouble with words, monitor them and see first hand how disgustingly unethical your Executive Leadership Team has become.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Santa Fe Natural Tobacco Company: Toxic Environment, Cover-Ups, Affairs, Manipulation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III

    I worked at Reynolds American full-time for more than 5 years

    Pros

    Competitive salary, 401K match, health benefits

    Cons

    All I can give you is an honest account of my time at SFNTC. I was encouraged to work myself into negative health conditions, meanwhile my manager was having an affair with an employee they were managing, consequently fast tracking them ahead of me, all the while telling me I was "the next to go". Essentially misleading, even encouraging me to work at an unhealthy rate (two bulging discs in my lower back, Stage II hypertension blood pressure) under the impression that I had the shot at a promotion while simultaneously conducting extremely unethical behavior. This was covered up, and my co-worker ended up quitting when it came out. When my negative health conditions came to light, I was reprimanded for "working at an unhealthy rate". Later that manager was moved to another state.

    Additionally, another manager of mine was transferred to another state after his comments about women and people with disabilities was brought to attention. Not fired, relocated, covered-up. They don't want you to think reporting unethical behavior will be rewarded. The problem will be isolated and you will be the one punished.

    This is a good transition into the fact that management arbitrarily changes every year, so you'll have to start from scratch with a new boss every 12-18 months. These will be first time managers too. I had 4 managers in 5 years, all of whom was their first experience managing people.

    If you get "in" with the protected class of directors, good for you, you're golden. Otherwise, you will be manipulated and lied to on a daily basis. If you're "in the club" at SFNTC, you essentially have nothing to worry about. You don't even have to make your numbers, or have any sort of managerial presence. Many of these directors can be replaced with quarterly e-mails and have the same effect.

    Bottom line, this is a great job if you have zero integrity and are willing to sell yourself to a group of directors who are very unethical. You are judged by a closed "panel" of these directors and managers who essentially make up a "club". If they don't like you, they will rate you low even if you exceed your numbers. Part of their strategy is making 50% of your annual rating "qualitative". So, 1/2 your rating every year is based on their opinion of you, not your actual work.

    The company got so bad with lawsuits, that they made everyone sign an arbitration agreement, making it very difficult to sue for their unethical behaviors. If you don't sign this agreement, you do not receive your bonus and become labeled a "troublemaker", a cheap way to force you into it, semi-legally.

    Finally, they present an image of being a "Green" company, when in reality the most "Green" thing they can do is shut down. SFNTC participates in sustainable agriculture as a marketing scheme, a way to fool their consumers.

    At the end of the day, cigarettes are (no matter how you grow the tobacco):
    A.) the most littered object on the planet
    B.) produce 10 times the air pollution as diesel exhaust.

    They really push their "Green" image on you because this is the only thing that sets them apart in the market place. Additionally, they give presentations on their attempt to target LOHAS consumers (Lifestyle of Health and Sustainability). Cigarettes and health in the same sentence? I have had Directors at meetings, drunk, laugh about how "I don't even recycle". It's really quite disturbing how this company operates. Greenwashing in its highest form.

    They give you ammunition like "people tend to smoke less because this cigarette burns longer" but fail to mention the fact that due to having 25% more tobacco than competitors means having much more tar and nicotine than the average cigarette. They find loopholes to promote the product as a "healthy alternative" without actually putting those words in print. Realistically, American Spirit is the worst cigarette for you, and the most addictive, simply due to the increased tar and nicotine coming from 25% more tobacco per stick. But they tell you to tell people that they will smoke less because it burns longer.

    They use Native American symbolism to peddle this product to a certain type of consumer and claim they support college funds for Native Americans. When this is looked into, it's a very small fraction of their profit, almost non-existent. But they love to preach their ethics and integrity nonetheless.

    All in all this is the most toxic environment I have ever been a part of and I am happy to be out. Their toxicity filtered into almost every aspect of my life. I'm glad to move on.

    Advice to ManagementAdvice

    Watch your management closely or the same problems will occur time and time again, despite how many employees are filtered in and out. It's not the bottom that is creating all the issues, it's the top. Keep a close watch on your directors and try to regain some sort of culture. Don't preach it, take actual action. If the same issues keep coming up, it's a sign that it's not the deserted individuals but the toxic culture created by management and directors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Territory Manager means Glorified Merchandiser in this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III  in  San Francisco, CA (US)
    Current Employee - Territory Manager III in San Francisco, CA (US)

    I have been working at Reynolds American full-time for more than 3 years

    Pros

    There are many great Pros to the job like a company car, paid personal gas and insurance, full benefits, cell phone and internet allowance. There are some pretty nice co-workers you will come across, and the freedom of not having to see a manager everyday is great. The CEO is also a very nice and down to earth guy if you ever get a chance to meet him.

    Cons

    Keep in mind that the tobacco industry is declining, but Division Managers will constantly put pressure on you to increase share for 2nd tier Camel products that are much less popular than the competition (Altria).

    Cons:
    1. Don't even think about career advancement, because there are barely any positions to strive for. Even if you do become a division manager after 5-10 years, you will still be going into gas stations and liquor stores for a living.
    2. Going into gas stations and liquors stores everyday will frustrate you and you will often deal with hostile situations.
    3. If you accept any relocation and moving bonus you will have to repay it if you leave within a year, and the company will charge you interest if you can't pay in a lump sum
    4. You will not be able to use your brain at all and have to do merchandising all day (aka hanging up signs and changing signs).
    5. The longer you spend in the company the more stupid you will feel. You will be out of touch with highly important skills you learn at other companies and even in excel classes at school.
    6. The company hires 1.5 people per day, because there are so many dissatisfied employees. Probably 4/5 people I have come across are actively looking for new employment.
    9. No real sense of team. It really does feel lonely after a while especially if you had to relocate and your closest co-worker is far away.

    My advice to any college graduates or people with some sort of ambition who are on the job hunt: Skip this job and keep waiting for a better company!

    Advice to ManagementAdvice

    Understand that many people are highly talented and skilled in performing job functions other than merchandising and you will stop having such a high employee turnover.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Santa Fe Natural Tobacco Co: No Leadership, Bad Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Decent starting salary, company car, benefits, 401k with match.

    Cons

    1.) Treated as property; salary means "you do". No motivators outside of "we pay you".

    2.) Clocking in/ out: that's right, as a salaried outside sales professional you must clock in/ out and are held accountable to making a certain number of visits per day within an 8 hour time frame. Make any more than said number (which changes quarterly, or semi-annually) and you're not making "quality calls", make any less and you're given some other watered down excuse for management.

    3.) First time manager every year: "promote from within" basically means a first time manager will be learning from their mistakes, consequently effecting your career, every 1-2 years.

    4.) Blatant favoritism: people who come into power easily typically have a hard time maintaining that power (see above). Promotions are not a result of hard work and industry knowledge, it comes down to filling affirmative action quotas and a fairly pathetic version of "networking".

    5.) No leadership: people in power are coasting on organic growth of a niche brand.

    6.) Bad Culture: it doesn't take long to see through the "generosity" of this company. SFNTC operates as the rich father who's family is falling apart because he tries to buy love and is blind to what really needs to be done.

    *Extension of 6.) There is no integrity of company values. People in power do not care about sustainability or the value set behind the "image" American Spirit tries to portray to the public. The people running this company are making money from a growing niche, and "greenwashing".

    Advice to ManagementAdvice

    Gut all Director level positions and start from scratch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Santa Fe Natural Tobacco Company-Disgustingly Unethical Treatment of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    Median salary, benefits, bonus structure based on declining companies combined efforts.

    Cons

    Completely manipulative executive "leadership". Disgustingly unethical treatment of employees. Favoritism, cover-ups, abuse of affirmative action standards. Middle management mainly consists of people a couple years out of college who make the right "friend" and are then allowed to make their first professional mistakes off of the backs of good people, therefore very negatively affecting peoples lives. For example, creating high stress, often hostile work environments, and creating extremely high employee turn over either by termination or resignation. People don't last long here. In the last year alone, I know of at least a dozen people in one region who have left the company or been fired. There is almost zero work/ life balance. They use a "carrot" to string you along promising promotions, which is only a very manipulative trick. This is intended to fool all employees into working as if they are always on the verge of being promoted, when reality is they have a select few that will be promoted based on filling quotas that have nothing to do with their quality of work. If you expected integrity and honesty from a tobacco company, think again before applying here. Manipulation is the key word when it comes to SFNTC.

    Advice to ManagementAdvice

    If it wasn't too late, I'd say to try and regain some integrity in your management force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Worse as time passes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst  in  Winston-Salem, NC (US)
    Current Employee - Financial Analyst in Winston-Salem, NC (US)

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Pay is decent for Winston Salem.

    Cons

    1. Lack of clear vision,
    2. Too willing to promote people who are young and inexperienced, and often unqualified for their positions.
    3. Continuous degradation of benefits
    4. No path for promotion, for most people in the company.
    5. Performance review process is flawed.
    6. "Succession" planning process is flawed.
    7. No opportunity to "apply" for jobs internally.
    8. Company places too much emphasis on bringing in talent and almost no importance on retaining talent with often decades of experience.

    Advice to ManagementAdvice

    1. Consider the opinion of employees, not just new employees.
    2. Consider looking at ALL employees for promotion opportunities, not just the new hires/less tenured employees.
    3. Stop being myopic in managing the company. Think at least a couple of years out.
    4. Offer new opportunities to ALL employees.
    5. Revise "succession" planning and employee reviews.
    6. Equally value all employees - not just new hires.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    It was fun at first until new management took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Austin, TX (US)
    Former Employee - Sales Representative in Austin, TX (US)

    I worked at Reynolds American part-time for more than 10 years

    Pros

    There were no pros to this job

    Cons

    Always changed procedures and followed you around in your territory all of the time

    Advice to ManagementAdvice

    If you are unhappy with employee fire them do not make them miserable

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Corporate America at its finest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Marketing Development
    Former Employee - Retail Marketing Development

    I worked at Reynolds American as a contractor for more than a year

    Pros

    The Pay was great, but then they changed it

    Cons

    Upper level management does not see you as a person

    Advice to ManagementAdvice

    Nothing is perfect n people do make mistakes

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Scared to lose your job, always.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Winston-Salem, NC (US)
    Former Employee - Anonymous Employee in Winston-Salem, NC (US)

    I worked at Reynolds American full-time

    Pros

    Interesting place to try to find a way to fit in with insane amounts of governmental regulations to stop you from doing your job. Always keeping you on your toes.

    Cons

    Too many layoffs. Over the last 5 years, the company has shrunk so much that people are overloaded. Additionally, IT is just inundated with work at all times, and there is never a chance to rest. You'll often work way too many hours and never get promoted for your efforts. Then, after all you've given up for the company, you'll be booted because they need to cut more jobs.

    Advice to ManagementAdvice

    Stop laying people off so you can take other stupid risks like buying companies that produce products to help your consumers stop using your product.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    A miserable tortuous job that steals your life and well-being.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Reynolds American full-time for more than a year

    Pros

    Salary and company car, meager benefits, some great co-workers and managers (very few.) Nice to not have to be around managers all the time.

    Cons

    Terrible work/life balance, constant reports, time wasting approach to sales, micro-managing, in-fighting amongst teams, loads of lies and misdirection in a so-called transparent company. Main office and company's original spirit and ethics are a shell of what they once were. No support from RJRT since they eliminated the HR and legal departments. Favoritism, attitude, disconnect, and inexperience from managers.

    Advice to ManagementAdvice

    Stop spewing your team ethos when you only think of the people at the top. You have demoralized and destroyed a once great company. Keep looking out for yourselves, since that is what you are good at anyway. Just get the merger over with and stop trying to pull the wool over people's eyes. Beware of karma - what goes around comes around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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