Reynolds American

  www.reynoldsamerican.com
Work in HR? Unlock Free Profile

Reynolds American Reviews

Updated Feb 15, 2014
All Employees Current Employees Only

3.1 226 reviews

64% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(36 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 32 reviews)

  • Great pay and benefits, but don't think it's long term (in 11 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights
35 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Territory Manager means Glorified Merchandiser in this Company

    Territory Manager III (Current Employee) San Francisco, CA (US)

    ProsThere are many great Pros to the job like a company car, paid personal gas and insurance, full benefits, cell phone and internet allowance. There are some pretty nice co-workers you will come across, and the freedom of not having to see a manager everyday is great. The CEO is also a very nice and down to earth guy if you ever get a chance to meet him.

    ConsKeep in mind that the tobacco industry is declining, but Division Managers will constantly put pressure on you to increase share for 2nd tier Camel products that are much less popular than the competition (Altria).

    Cons:
    1. Don't even think about career advancement, because there are barely any positions to strive for. Even if you do become a division manager after 5-10 years, you will still be going into gas stations and liquor stores for a living.
    2. Going into gas stations and liquors stores everyday will frustrate you and you will often deal with hostile situations.
    3. If you accept any relocation and moving bonus you will have to repay it if you leave within a year, and the company will charge you interest if you can't pay in a lump sum
    4. You will not be able to use your brain at all and have to do merchandising all day (aka hanging up signs and changing signs).
    5. The longer you spend in the company the more stupid you will feel. You will be out of touch with highly important skills you learn at other companies and even in excel classes at school.
    6. The company hires 1.5 people per day, because there are so many dissatisfied employees. Probably 4/5 people I have come across are actively looking for new employment.
    9. No real sense of team. It really does feel lonely after a while especially if you had to relocate and your closest co-worker is far away.

    My advice to any college graduates or people with some sort of ambition who are on the job hunt: Skip this job and keep waiting for a better company!

    Advice to Senior ManagementUnderstand that many people are highly talented and skilled in performing job functions other than merchandising and you will stop having such a high employee turnover.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Santa Fe Natural Tobacco Co: No Leadership, Bad Culture

    Anonymous Employee (Current Employee)

    ProsDecent starting salary, company car, benefits, 401k with match.

    Cons1.) Treated as property; salary means "you do". No motivators outside of "we pay you".

    2.) Clocking in/ out: that's right, as a salaried outside sales professional you must clock in/ out and are held accountable to making a certain number of visits per day within an 8 hour time frame. Make any more than said number (which changes quarterly, or semi-annually) and you're not making "quality calls", make any less and you're given some other watered down excuse for management.

    3.) First time manager every year: "promote from within" basically means a first time manager will be learning from their mistakes, consequently effecting your career, every 1-2 years.

    4.) Blatant favoritism: people who come into power easily typically have a hard time maintaining that power (see above). Promotions are not a result of hard work and industry knowledge, it comes down to filling affirmative action quotas and a fairly pathetic version of "networking".

    5.) No leadership: people in power are coasting on organic growth of a niche brand.

    6.) Bad Culture: it doesn't take long to see through the "generosity" of this company. SFNTC operates as the rich father who's family is falling apart because he tries to buy love and is blind to what really needs to be done.

    *Extension of 6.) There is no integrity of company values. People in power do not care about sustainability or the value set behind the "image" American Spirit tries to portray to the public. The people running this company are making money from a growing niche, and "greenwashing".

    Advice to Senior ManagementGut all Director level positions and start from scratch.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Santa Fe Natural Tobacco Company-Disgustingly Unethical Treatment of Employees

    Territory Manager (Current Employee)

    ProsMedian salary, benefits, bonus structure based on declining companies combined efforts.

    ConsCompletely manipulative executive "leadership". Disgustingly unethical treatment of employees. Favoritism, cover-ups, abuse of affirmative action standards. Middle management mainly consists of people a couple years out of college who make the right "friend" and are then allowed to make their first professional mistakes off of the backs of good people, therefore very negatively affecting peoples lives. For example, creating high stress, often hostile work environments, and creating extremely high employee turn over either by termination or resignation. People don't last long here. In the last year alone, I know of at least a dozen people in one region who have left the company or been fired. There is almost zero work/ life balance. They use a "carrot" to string you along promising promotions, which is only a very manipulative trick. This is intended to fool all employees into working as if they are always on the verge of being promoted, when reality is they have a select few that will be promoted based on filling quotas that have nothing to do with their quality of work. If you expected integrity and honesty from a tobacco company, think again before applying here. Manipulation is the key word when it comes to SFNTC.

    Advice to Senior ManagementIf it wasn't too late, I'd say to try and regain some integrity in your management force.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Worse as time passes.

    Financial Analyst (Current Employee) Winston-Salem, NC (US)

    ProsPay is decent for Winston Salem.

    Cons1. Lack of clear vision,
    2. Too willing to promote people who are young and inexperienced, and often unqualified for their positions.
    3. Continuous degradation of benefits
    4. No path for promotion, for most people in the company.
    5. Performance review process is flawed.
    6. "Succession" planning process is flawed.
    7. No opportunity to "apply" for jobs internally.
    8. Company places too much emphasis on bringing in talent and almost no importance on retaining talent with often decades of experience.

    Advice to Senior Management1. Consider the opinion of employees, not just new employees.
    2. Consider looking at ALL employees for promotion opportunities, not just the new hires/less tenured employees.
    3. Stop being myopic in managing the company. Think at least a couple of years out.
    4. Offer new opportunities to ALL employees.
    5. Revise "succession" planning and employee reviews.
    6. Equally value all employees - not just new hires.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    It was fun at first until new management took over

    Sales Representative (Former Employee) Austin, TX (US)

    ProsThere were no pros to this job

    ConsAlways changed procedures and followed you around in your territory all of the time

    Advice to Senior ManagementIf you are unhappy with employee fire them do not make them miserable

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Corporate America at its finest

    Retail Marketing Development (Former Employee)

    ProsThe Pay was great, but then they changed it

    ConsUpper level management does not see you as a person

    Advice to Senior ManagementNothing is perfect n people do make mistakes

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Scared to lose your job, always.

    Anonymous Employee (Former Employee) Winston-Salem, NC (US)

    ProsInteresting place to try to find a way to fit in with insane amounts of governmental regulations to stop you from doing your job. Always keeping you on your toes.

    ConsToo many layoffs. Over the last 5 years, the company has shrunk so much that people are overloaded. Additionally, IT is just inundated with work at all times, and there is never a chance to rest. You'll often work way too many hours and never get promoted for your efforts. Then, after all you've given up for the company, you'll be booted because they need to cut more jobs.

    Advice to Senior ManagementStop laying people off so you can take other stupid risks like buying companies that produce products to help your consumers stop using your product.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A miserable tortuous job that steals your life and well-being.

    Account Executive (Current Employee)

    ProsSalary and company car, meager benefits, some great co-workers and managers (very few.) Nice to not have to be around managers all the time.

    ConsTerrible work/life balance, constant reports, time wasting approach to sales, micro-managing, in-fighting amongst teams, loads of lies and misdirection in a so-called transparent company. Main office and company's original spirit and ethics are a shell of what they once were. No support from RJRT since they eliminated the HR and legal departments. Favoritism, attitude, disconnect, and inexperience from managers.

    Advice to Senior ManagementStop spewing your team ethos when you only think of the people at the top. You have demoralized and destroyed a once great company. Keep looking out for yourselves, since that is what you are good at anyway. Just get the merger over with and stop trying to pull the wool over people's eyes. Beware of karma - what goes around comes around.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Territory Manager Experience

    Territory Manager I (Former Employee)

    ProsPays well for entry-level position.

    ConsToo much merchandising. Aggressive marketing strategies that are unethical. Re-locating to a place you don't like. Years to get promoted.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Tension-filled atmosphere

    Anonymous Employee (Current Employee)

    ProsFor New Mexico the pay is good. Benefits are alright. Co-workers are the best part. VP is good. President is the best but a figurehead. Tobacco is the very best. There are some very talented people working in this company.

    ConsLittle trust in upper managment no matter how they try to dress it up. Politics are despicable. Watch out for the overly ambitious but mediocre talent judging others and holding your fate in their hands but not all are like that. some very intelligent people also hold your fate in their hands. But lots of Ego-driven and obsessed with heirarchy. Some real micro-managers. Not enough great workers get promoted. Why? Not from RJR? Not able to relocate? Aren't BFFs with certain people? Not the Reynolds style? So many of the employees are tyring to figure out how they can get out without losing everything.

    Advice to Senior ManagementThink of the entire company as one big team instead of ELT, MLT and then the peons. Bring us all together. Understand the true meaning of transparency. Support genuine talent development. TEAM TEAM TEAM

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Reynolds American? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.