Regions Financial

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Regions Financial Reviews

Updated 2 February, 2015
Updated 2 February, 2015
40 Reviews
1.0
40 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Regions Financial President, CEO, and Director O. B. Grayson Hall Jr.
O. B. Grayson Hall Jr.
40 Ratings

Review Highlights

Pros
  • Good work/life balance - manager gave me free paid (non-vacation) day off to allow me to move (in 21 reviews)

  • Easy to advance in company, semi-national company (not a small town bank), good benefits (in 29 reviews)


Cons
  • Middle management is afraid to ask what the specific goals of upper management are (in 24 reviews)

  • Can be very aggressive with pushing sales goals (in 14 reviews)

More Highlights

40 Employee Reviews Back to all Reviews

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  1.  

    Job was terrible, frustrating and insulting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Helpdesk Support (Level I) in Birmingham, AL (US)
    Former Employee - IT Helpdesk Support (Level I) in Birmingham, AL (US)

    I worked at Regions Financial

    Pros

    It's a big company so Regions isn't going anywhere. The cafeteria in the ROC facility is decent. Office is clean.

    Cons

    I worked here for four months and I left with no notice after I dealt with one-too-many entitled executives. You see, the Level 1 Helpdesk is the bottom of the barrel at Regions, and no one ever lets you forget that. You'll get everyone from lowly tellers to Senior VPs talking down to you, making you feel like a jerk for having them wait on the phone for 5 minutes and not eliminating all future technical issues. You'll never feel happy about working in this role.

    The monitored/recorded and nonstop calls will drive you mad. There's no incentive to get through calls fast, because you are only allowed something like 2 minutes between calls for a break. Long-time workers know exactly how to "pass the buck" regarding harder-to-resolve issues and purposely deflect lengthy tickets in an effort to keep their call/resolution times down. It's all a game, and unless you are just as shady, your performance will always look inferior, even if you ACTUALLY resolve users' issues.

    Oh, and the management are super anal about being on time. One time, due to traffic, I was literally 2 minutes late. As I walked to my half-cubicle at 8:02am, my boss was waiting there for me, arms folded, and scolded me for being late. Let's not forget that the ROC facility is located just off the worst expressway I have ever encountered – I-65 – and the two lane road that takes you from there to Regions is often congested like crazy at 8am and 5pm each day. Oh, and that it literally takes 5 minutes to walk from the parking lot to the farthest corner of the 2nd floor where the Level 1 Support area is. It was insane getting to/leaving work. The ROC is a terrible place to work for that reason alone.

    In the end I got past my 3-month review with glowing reviews because I paid attention and could do the work well...but the non-stop barrage of unhappy/jerky people to support will drive most people mad.

    Advice to ManagementAdvice

    I have no advice because it doesn't matter - Regions cares less about Helpdesk Level 1 than anyone else at the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Misled, Purely Sales Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Specialist in Little Rock, AR (US)
    Former Employee - Financial Services Specialist in Little Rock, AR (US)

    I worked at Regions Financial full-time (less than a year)

    Pros

    Working inside when conditions are less than favorable outside, wearing suit and ties.

    Cons

    Constant sales push from an unrelenting number of sources, if you didn't get a credit card or get your numbers you looked like a scumbag.

    Advice to ManagementAdvice

    You wonder why the retail banking positions are constantly needed? Lay off the high pressure tactics for members to perform and focus on other ways for the bank to make money.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Regions Financial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Service Leader
    Former Employee - Branch Service Leader

    I worked at Regions Financial

    Pros

    Mostly Monday thru Friday. Better before Amsouth merger.

    Cons

    Had to work Saturday, leadership sucks, no perks, office culture is terrible. I had the worst boss in the history of bosses. She was a bitter woman and tried her best to make our lives miserable. She was negative and loved to put people down. Working with her was the worst year and a half of my life. The bank was so much better to work for before the merger with Amsouth. We took on AmSouth's policies and procedures. I felt like their motto was, "how many different ways can we say no"? It was easy to get promoted provided you did you job, however the promotional raise is only 2%. What kind of bs is that You work you butt off and already make lower than any bank around and you only get 2% raise?

    Advice to ManagementAdvice

    Make it easier for the employees to do their jobs. It is a very negative environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    High turn over, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Team Leader
    Current Employee - Branch Team Leader

    I have been working at Regions Financial full-time (more than a year)

    Pros

    friendly atmosphere with the branch, bankers hours (decent work/life balance)

    Cons

    Most employees are looking for any way to escape, no chance of promotion within the company, high level of disconnect with upper management, antiquated technology,strong push towards sales only mindset, lofty sales goals that are unachievable unless you are in a high volume branch, benefits are expensive and cover next to nothing, just a job

    Advice to ManagementAdvice

    Stop driving out employees with lack or staffing, low pay, and no chance of a "career". Give the employees any reason to want to work hard for you (compensation,career growth) or you will continue to lose all of your capable employees that have not settled in for the long haul in thier current position

    Doesn't Recommend
    Negative Outlook
  6.  

    Lackluster at best

    Current Employee - Anonymous Employee in Birmingham, AL (US)
    Current Employee - Anonymous Employee in Birmingham, AL (US)

    I have been working at Regions Financial full-time (more than 3 years)

    Pros

    ...next question. Do not apply for the contact center, very political.

    Cons

    Career development is based soley on who you connect with in the company, instead of raw talent and proven results.

    Advice to ManagementAdvice

    Develop your employees. Create a career development plan from the fisrt week of hire and document their success.

  7.  

    Company treats its IT department like personal assistants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Representative in Birmingham, AL (US)
    Current Employee - Desktop Support Representative in Birmingham, AL (US)

    I have been working at Regions Financial full-time (more than a year)

    Pros

    Regions, being a bank, has money, so they can afford to entice you with a fat chunk of cheddar. You'll be all excited, oh, this is the job I've been looking for, they can pay well and they talk about "work/life balance" so maybe I finally have arrived. Unfortunately this is a company of the most entitled people you will ever meet in your life. The goal at Regions is TRY TO GET SOMEONE ELSE TO DO IT.

    Cons

    Regions has no problem breaking laws asking its employees to work on their own time and travel uncompensated. If you work in IT, good luck.

    The company treats its IT department like its own personal whipping boy when they want to vent. You are the defacto complaint line for the entire company. People will call you because they are too lazy to read emails, messages, alerts, warnings, or to do the simplest of web searches. They will call you because they don't want to follow the rules that everyone in the company has to deal with. They will tell you how important they are and hence why you should move mountains for them even though they called 5 minutes before a meeting.

    If you need help with something, don't hold your breath. Most of the people above you have spent their careers with the company learning how to avoid responsibility or having to talk to other human beings. They will pretend you don't exist. They will tell you flat out to "go away". They are the worst of the worst.

    The phone queue system is a joke. The veterans know how to abuse the system and will spend their day skipping phone calls which you will end up taking. Those employes who are the favorites of the micro-managing horrible attitude supervisors will get away with everything. Picture the worst manager you ever had in that high school retail job, now triple that and you're about halfway to the way these people treat their staff. Hope you like having the minutes counted that you're taking a pee, because they will.

    Advice to ManagementAdvice

    Actually adhere to the crap you peddle. "Work / Life Balance"? Yeah right! It's hard to have your own life when you spend the rest of the day you aren't at work stressing out because you're going to have to go back. Why don't you hire supervisors who actually know things and can speak to people like HUMAN BEINGS instead of just slavedrivers whose job it is to make sure no one spends a second getting paid that they might not be fixing something or doing busywork.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    High pressure sales and pay disparity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Team Leader in Memphis, TN (US)
    Current Employee - Branch Team Leader in Memphis, TN (US)

    I have been working at Regions Financial full-time (more than 3 years)

    Pros

    -Regular Hours
    -Decent training to set you up for a better job
    -Decent Benefits

    Cons

    -Large pay disparity with overlapping salaries. I was promoted to assistant manager after 2 years of hard work and great sales numbers. I got in to my branch to find out that the associate I'd be managing, who was a fresh hire with no sales experience, was making more than me. I left the position and my replacement, who was an outside hire, was making 15k more than I was.
    -Priority for outside hires. Don't expect to move up with this company - if they can hire from outside they will. They will also pay them a lot more than an internal promotion.
    -If you don't hit sales goals you get punished with multiple "call nights" each week. We call these detention because they keep you after work for an hour or two to cold call people who are tired and just getting home from work.
    -If you do hit your goal you get punished. The branch goals are increased and the amount of credit you get for each product you sell is decreased.
    -Goals are not scaled by branch traffic. If you get stuck in a slow branch you will get no bonus and have no opportunity to advance. Advancement is based primarily on the number of checking accounts you open. You can have a branch where each associate sees 20 customers a day and a branch where they each see one customer a day - they have the same goal. Management tells you to make up the difference by cold calling. The people that do the least amount of work (they get to sit and clerk products all day long) get the most in bonuses. Nobody lasts in the slow branches because of the stress. You get constant criticism and are belittled because your numbers are not the same as a busy branch.

    Advice to ManagementAdvice

    Promote from within and pay what you would an outside hire! It is insulting to pay as much to internal promotions. Sales and retention will increase with happy associates. You don't need to raise goals every time someone hits them. I know it sucks to have to pay bonuses, but realize that you're paying them because this person made you money (a lot more than the small percentage you're paying in bonus). Something is wrong when your #1 CSM in the company can't keep associates more than a few months. There are constant reports of verbal abuse that need to be handled. Look at the top performing companies in the US - the forward thinking google type companies. They're not doing it by abusing their associates - they just figured out that fair pay and treating people right goes a long way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    *Company wants something for nothing*

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Natchez, MS (US)
    Former Employee - Teller in Natchez, MS (US)

    I worked at Regions Financial part-time (more than a year)

    Pros

    Gives you customer service experience.

    Cons

    As a teller, you will make $50 a day. When you begin, you will have to wait a month to get paid. You will have to go out of town to the headquarters three different times.

    This job is very micromanaged. The head teller is a Nazi. She is always looking over your shoulder, ready for you to mess up, so she can write you up. From the date you get written up, you have to wait a whole year before applying for a better position. It is very easy to get written up.
    You will have about a 150 plus transactions a day. There will be many times that you will be shorthanded because of vacation, sickness, etc. The day after Christmas, there were only two tellers working!

    And they got upset, when I was over a dollar! They chastised me over a dollar. They expect you and the head teller to look for it, when you are trying to get out the door.

    What tops it off, the bank will not even give their employees a bonus. They will NOT even give their tellers a $100 to show us some appreciation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Worst Experience (For me, at least)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Montgomery, AL (US)
    Former Employee - Teller in Montgomery, AL (US)

    I worked at Regions Financial full-time (less than a year)

    Pros

    Good Benefits, closed on all nationally recognized holidays, the pay (if you don't have a family and no real bills to pay, such as credit card debts, student loans,etc. If you live in an apartment, by yourself, with only the cable, power and water bills to pay, then the pay is pretty decent. Other wise, it would be a con). That's pretty much it.

    Cons

    Management, coworkers, RUDE customers, the pressure and stress of getting a customer to get a credit card or loan, etc. Management and coworkers alike treated me like crap for some reason ( I was told it was because they were jealous, but I don't know why they would be jealous of me). Basically, you have to be friends with the management (at the particular branch I worked at) in order for them to treat you with respect. I came to work TO work, not to make friends. The training process was too short. 1 week of reading a whole bunch of crap, and the other week was training at your branch before they just throw you to the wolves.

    Advice to ManagementAdvice

    Treat all employees with respect, not just the ones you're "friends" with. Make the training process at a branch at least 1 month to ensure that a new hire will have everything down pact. Oh, and stop stealing money (oh yes, most of the management and 1 employee got fired for stealing money at the branch I worked at. One of them even stole a check from my work area and tried to say I had it or lost it)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    I thought I had a career opportunity with a wonderful company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regions Financial full-time (more than a year)

    Pros

    I enjoyed working day shift.

    Cons

    High turnover rate! I was terminated for using an earned "evergreen day".

    Advice to ManagementAdvice

    Have consideration for people who are there to earn a living, I have lost my home, my car, my income because of using my evergreen day...I'm sorry I thought it was earned...

    Doesn't Recommend
    No opinion of CEO

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