Press Ganey Reviews

Updated 17 October, 2014
Updated 17 October, 2014
95 Reviews
3.2
95 Reviews
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
76 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 5 reviews)

  • Still has some great people doing some good things (in 6 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 5 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Way Ahead of the Market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than an year)

    Pros

    Press Ganey is by far the leading provider of patient satisfaction and related services. We have deeper benchmarks, better analytics and more advisors working personally with clients than any other player in the market. As far as opportunities, virtually all vendors in the health care industry want to explore ways to work with Press Ganey to better serve providers.

    Cons

    Too many offices and remote locations that prevent greater efficiency. Needs to consolidate offices.

    Advice to ManagementAdvice

    Invest in more resources so we can move quicker.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    exciting time to work at Press Ganey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Chicago, IL (US)
    Current Employee - Director in Chicago, IL (US)

    I have been working at Press Ganey full-time (less than an year)

    Pros

    Positive and strong leadership
    Great company culture
    Open and honest senior leadership

    Cons

    Press Ganey is in a high growth phase right now, so at times work can be crazy but I know that in the end it is all worth it.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great business with strong history, bright future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wakefield, MA (US)
    Current Employee - Anonymous Employee in Wakefield, MA (US)

    I have been working at Press Ganey full-time (less than an year)

    Pros

    Press Ganey has a strong history of improving the patient experience. While improvement has become a buzz word in the industry, Press Ganey has long been committed to this issue and it is the core essence of the business and mission of its team. The company is equally committed to looking for new ways to improve the patient experience in the 21st century by supporting its clients with new products, services and solutions. The vibe internally and externally is that Press Ganey is poised to continue being the industry leader and will continue to make a positive impact on health care for years to come.

    Cons

    To use a sports analogy, Press Ganey needs to ignore the "noise" -- those out there who say it can't, shouldn't, doesn't or won't. It can be distracting when people -- competitors or other naysayers -- espouse negative statements about your mission and purpose, but Press Ganey must not let this be a distraction.

    Advice to ManagementAdvice

    Continue staying positive and encouraging all employees to reach greatness!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Physician tool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Analyst
    Current Employee - Senior Research Analyst

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Just saw a demo of Press Ganey's new physician survey tool -- looks great and innovative. I like the crispness of the presentation. I think this will position us well in the marketplace.

    Cons

    Nothing really as I think things are going well.

    Advice to ManagementAdvice

    Look to do more efforts similar to this.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Many passionate people with entrepreneurial spirit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN (US)
    Current Employee - Anonymous Employee in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than an year)

    Pros

    employees are passionate about their ability to impact the quality of healthcare, and this resonates throughout the company. There are some of the brightest and innivative minds leading the teams and momentum is positive. This is a fast paced environment where creativity and vision are rewarded. Communication from leaders has never been better!

    Cons

    Travel to South Bend isn't the easiest for the expanding group of employees in other locations, but the establishment of key offices in Chicago and Boston is helping

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Feeling fulfilled by helping others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Experience Advisor in South Bend, IN (US)
    Current Employee - Patient Experience Advisor in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    From my earliest memories, I always wanted to work in healthcare. The thought that I would be able to help others during a critical and often difficult period in their life was thrilling to me. Over the years, my career path has meandered a bit, but never far from that early purpose -- helping others with their care. I am proud to have found a home at Press Ganey where I can continue on my personal life mission. The beauty of Press Ganey is that our clients, our company and all of my colleagues are perfectly aligned around a single purpose - helping improve any aspect of the patient experience that is within our control. It is an incredibly rewarding opportunity for me and I know many of my colleagues feel the same fulfillment.

    Cons

    The cons of Press Ganey is less to do with the comapny and more to do with the industry environment. Healthcare may not be broken, but it isn't perfect and there are many organizations that need significant help improving. And the work is never done. There is always room for improvement - which is good, but sometimes can be frustrating. Overall, pros far outweigh the cons.

    Advice to ManagementAdvice

    Create an all staff volunteer day where every person in the company contributes their time and energy to helping a local healthcare facility. It would remind everyone in the company why we exist - to help our clients improve the patient experience.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Press Ganey is passionate about helping its client improve the patient experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Press Ganey as a contractor (less than an year)

    Pros

    Senior leadership at Press Ganey is clearly passionate about ensuring that patients are heard and that the company is headed in a direction that will help health systems improve the patient experience. Press Ganey is the leader in its field and is dedicated to providing the best possible solutions to its clients.

    Cons

    As the company grows, change is inevitable but the focus on the patient voice and maintaining close relationships with clients remains strong.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Best professional experience of my career

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Pros

    There isn't a better company to work for. The passion, dedication and commitment throughout the company is incredible. Since Pat's arrival last year, Press Ganey has taken tremendous strides in continuing the mission of improving the patient experience.

    Cons

    Press Ganey is on the right track

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A leader striving ever higher.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (less than an year)

    Pros

    Forward thinking company where innovation and integration are highly praised.
    Team environment where individuals are never too busy to teach and often place team goals ahead of individual goals, but even in this setting, individual contributions are well noted and praise given.

    Cons

    While teamwork is strong, in my time, there have been no team-building events to further this strength of the company.

    Advice to ManagementAdvice

    Leadership is great. New vision and direction to maintain our industry leadership status.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Leading the company to improve healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in South Bend, IN (US)
    Current Employee - Manager in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    It is impressive to work with a company that wants to be a part of the future of healthcare reform. The history of the company is fantastic, and have great opportunities to expand improvement opportunities. Teamwork continues to improve and the groups are beginning to become one.

    Cons

    Expanding to new markets is complicated, and requires team effort. It is important to understand the difficulty in developing new services and gaining adoption by clients.

    Advice to ManagementAdvice

    The company has a strong foundation built upon years of work and pride. Don't discount the value of employees that have a great deal of knowledge of the past.

    Recommends
    Positive Outlook
    Approves of CEO

Press Ganey Photos

Wakefield Office Building
Wakefield Elevators
Wakefield Balcony to Lobby

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