Press Ganey

  www.pressganey.com
  www.pressganey.com

Press Ganey Reviews

Updated 30 November, 2014
Updated 30 November, 2014
106 Reviews
3.4
106 Reviews
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
83 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

29 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Investing in the Future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in South Bend, IN (US)
    Current Employee - Operations in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 10 years)

    Pros

    Press Ganey continues to invest in the future of their products and their people. The 3 million dollar investment in the Operation's facility in South Bend was timely and well received. This new facility gives the Operation's Team plenty of room for growth and the stability of staying in South Bend. The Information Technology Team is continually enhancing our products and introducing new technology to help the Operation's team become more efficient. This is all needed because the Sale's Team continues to win and win big in our space.

    Cons

    The major hurdles we face are keeping up with the Government mandates on the CAHPS products, while rolling out enhancements for our other products. They are both fighting for the same resources at the same time, which then requires our team to put in long hours to accomplish all tasks. This effort is not always recognized by Senior Leaders.

    Advice to ManagementAdvice

    Dedicate more resources to our CAHPS effort. This will allow others to concentrate on other parts of our business.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Amazing opportunities at an industry thought leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in South Bend, IN (US)
    Current Employee - Operations in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than an year)

    Pros

    The people at Press Ganey are amazing. They are highly motivated, passionate about our clients, and focused on bringing about positive change in the health care industry. The culture promotes teamwork and there is always a positive, highly charged energy in every office.

    Cons

    The pace of work is very fast, which can prove challenging, as Press Ganey looks to shape the future of the patient experience in health care.

    Advice to ManagementAdvice

    Associates at all levels have great ideas and varying perspectives. Finding time to talk with individuals across departments and responsibilities can prove insightful and offer a fresh look into the company and our work.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A great, innovative company to work for, who puts the patients at the center of the mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN (US)
    Current Employee - Anonymous Employee in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    Our senior executive team is extremely involved with our clients, and they are investing in the right places to ensure that we are positioned at the market leader. Since Pat Ryan has joined Press Ganey, we have solidified our thought leadership, and have clarified our mission - which is to partner with health care organizations to improve the patient experience. The pay is great, the work is meaningful, and we have fun while we are doing it.

    Cons

    There is a strong focus on the bottom line. We have to justify all expenses - which is a good thing, but it means there is some red tape to jump through.

    Advice to ManagementAdvice

    Keep listening to the clients! Keep listening to the employees!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Making an Impact on Healthcare alongside talented individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 8 years)

    Pros

    Since my first day working at Press Ganey, I've been blown away by the friendliness and dedication of my colleagues. While we have experienced tremendous growth, I continue to come to work excited each day both because of our mission (giving patients a voice in healthcare) and because of the committed and insanely talented people I get to partner with on that mission every day.

    Cons

    You have to be open to change, and working in a fast-paced environment. Healthcare as an industry is ever changing, and we are trying to stay ahead, so be prepared!

    Advice to ManagementAdvice

    Continue to listen to associates, take the employee feedback seriously, and remain transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    An innovative industry leader with ample opportunity to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    *Great company culture (at South Bend headquarters, as well as auxillary offices)
    *I have been granted numerous opportunities to advance throughout my career at PG
    *We are by far the industry leader, so there is much pride in working for the best
    *We are making considerable investment in technology used for internal operations
    *The benefits are better than those of most employers in the South Bend area
    *Internal communications have greatly improved over the past few years, and will continue to trend that way.
    *Our leadership team is very capable and savvy

    Cons

    *To be successful, you must be willing to work many more than the standard 40 hour work week. However, when you're passionate about the corporate mission, and you know your hard work will be recognized, the benefit is worth the cost.

    Advice to ManagementAdvice

    *Continue the excellent work in representing Press Ganey in the marketplace. When Pat Ryan, Joe Greskoviak, Dr. Lee, and other C-Suite executives visit clients, they put the company's best foot forward and build tremendous credibility and it has amounted to some amazing closed deals. Keep forging onward in the marketplace and we will continue to deliver optimal customer service and operational excellence.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Exciting time to work for an industry leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Highly motivated associates who care about each other and the work they're doing every day. Opportunity to be involved with challenging, innovative initiatives. Leadership makes a real effort to be transparent and communicate changes. Excellent benefits.

    Cons

    In the past there have been limited opportunities (at least in my department) for training and professional development. I think that has started to change the second half of this year and I'd like to see continued focus on this area - internal and external learning opportunities for all associates

    Advice to ManagementAdvice

    Continue doing what you've focused on this year - listening to associate feedback and making changes, recognizing accomplishments and communicating our progress today and our vision for tomorrow.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Meaningful mission to improve the patient experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Press Ganey full-time

    Pros

    Company is mobilized around mission to improve healthcare. We know what our goals are and what we are working towards as a team. A lot of positive momentum with clients, growing business and expanding into new markets. Inspiring management team, supportive managers, flexible schedules/work-life balance, overall happy I made the move to this company.

    Cons

    There is opportunity in change and we serve a rapidly changing industry. At the same time, change is hard for some employees to accept. Senior management communication around these changes has improved.

    Advice to ManagementAdvice

    Keep up current positive momentum, continue to communicate to all employees regarding company vision and anticipated changes when possible.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Awesome work environment and friendly peers make this job awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Intern in Wakefield, MA (US)
    Current Employee - Marketing Intern in Wakefield, MA (US)

    I have been working at Press Ganey as an intern (less than an year)

    Pros

    Everyone is very friendly and helpful. The work being done is helping real people improve their quality of life as they improve the experience at hospitals around the world. Feel like you are actually making a difference. The environment in the office is very easy going as long as you get your work done. Executives in our office are all very friendly and make the time to connect with everyone in the office which is very different than other companies from my experience.

    Cons

    Sometimes it seems like with all the acquisitions that the goal is not clear to everyone but the communication has improved a lot with our CEO starting to send more emails that convey what the company is doing and why.

    Advice to ManagementAdvice

    Keep up the communication and keep engaging your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Regional Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in South Bend, IN (US)
    Current Employee - Sales in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Best leadership, very well respected by our clients, excellent products and solutions, very satisfied employee.

    Cons

    Multiple office locations requires greater effort to connect with colleagues

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Starting to reap the rewards from a lot of change and hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in South Bend, IN (US)
    Current Employee - Associate in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    Tremendous opportunity to work with our clients to improve the quality of healthcare. After a period of transition, there is a very bright light at the end of the tunnel that is getting closer every day. If we continue to work hard, the rewards are now clear to all of us.

    Cons

    The recent transition required much hard work and I think perhaps the vision was not always clear to those underneath senior management. Communication at all levels has improved greatly in the past year. Keep that up and keep rewarding effective associates at all levels.

    Advice to ManagementAdvice

    Keep up the improved communication and rewarding effective associates at all levels.

    Recommends
    Positive Outlook
    Approves of CEO

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