Press Ganey Reviews

Updated 14 August, 2014
Updated 14 August, 2014
93 Reviews
3.1
93 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
74 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 5 reviews)

  • There are still some good people with a moral compass and try to do the right thing (in 5 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 5 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Meaningful mission to improve the patient experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Press Ganey full-time

    Pros

    Company is mobilized around mission to improve healthcare. We know what our goals are and what we are working towards as a team. A lot of positive momentum with clients, growing business and expanding into new markets. Inspiring management team, supportive managers, flexible schedules/work-life balance, overall happy I made the move to this company.

    Cons

    There is opportunity in change and we serve a rapidly changing industry. At the same time, change is hard for some employees to accept. Senior management communication around these changes has improved.

    Advice to ManagementAdvice

    Keep up current positive momentum, continue to communicate to all employees regarding company vision and anticipated changes when possible.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Awesome work environment and friendly peers make this job awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Intern  in  Wakefield, MA (US)
    Current Employee - Marketing Intern in Wakefield, MA (US)

    I have been working at Press Ganey as an intern for less than a year

    Pros

    Everyone is very friendly and helpful. The work being done is helping real people improve their quality of life as they improve the experience at hospitals around the world. Feel like you are actually making a difference. The environment in the office is very easy going as long as you get your work done. Executives in our office are all very friendly and make the time to connect with everyone in the office which is very different than other companies from my experience.

    Cons

    Sometimes it seems like with all the acquisitions that the goal is not clear to everyone but the communication has improved a lot with our CEO starting to send more emails that convey what the company is doing and why.

    Advice to ManagementAdvice

    Keep up the communication and keep engaging your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Regional Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  South Bend, IN (US)
    Current Employee - Sales in South Bend, IN (US)

    I have been working at Press Ganey full-time for more than 3 years

    Pros

    Best leadership, very well respected by our clients, excellent products and solutions, very satisfied employee.

    Cons

    Multiple office locations requires greater effort to connect with colleagues

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Starting to reap the rewards from a lot of change and hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  South Bend, IN (US)
    Current Employee - Associate in South Bend, IN (US)

    I have been working at Press Ganey full-time for more than 5 years

    Pros

    Tremendous opportunity to work with our clients to improve the quality of healthcare. After a period of transition, there is a very bright light at the end of the tunnel that is getting closer every day. If we continue to work hard, the rewards are now clear to all of us.

    Cons

    The recent transition required much hard work and I think perhaps the vision was not always clear to those underneath senior management. Communication at all levels has improved greatly in the past year. Keep that up and keep rewarding effective associates at all levels.

    Advice to ManagementAdvice

    Keep up the improved communication and rewarding effective associates at all levels.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great company

    Current Employee - Anonymous Employee  in  Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Press Ganey part-time for more than a year

    Pros

    good people, great field, hard work will pay off

    Cons

    undergoing transition, so tough to know where you stand at times

    Recommends
    No opinion of CEO
  7.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  South Bend, IN (US)
    Current Employee - Anonymous Employee in South Bend, IN (US)

    I have been working at Press Ganey full-time for more than a year

    Pros

    The people working for Press Ganey are great and the benefits are pretty good. Also the company is very flexible allowing me to work from home when necessary.

    Cons

    There have been a lot of changes with leadership with some long time employees recently leaving the company. I think these changes could have been communicated better. Another con is that the company has multiple office locations and some workers in the same team never meet in person, which is difficult for building working relationships.

    Advice to ManagementAdvice

    Keep open the lines of communication so all employees are aware of what is going on.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Very satisfied with my experience at PG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Lexington, MA (US)
    Former Employee - Senior Software Engineer in Lexington, MA (US)

    I worked at Press Ganey full-time for more than a year

    Pros

    Coworkers
    Fun and challenging work - on a brand-new team, creating a brand-new product from the ground-up
    Big impact - we were a small team so the work I was involved with had big impact to the company.

    Cons

    I don't really have too many cons. After our successful delivery of the product I was working on, management moved us to a new project and kept changing focus. Finally, after floundering around for a bit, I was unhappy with the direction of the company and left.

    Advice to ManagementAdvice

    Focus - don't always go the way the wind is blowing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time for more than a year

    Pros

    I honestly enjoy working here. Everyone I interact with is friendly, helpful and supportive. I have found the communication coming directly from the CEO very refreshing and you don't find that in many companies. He has clearly communicated the goals of the company and that the success of the company is due to the efforts of every single employee. Within my role, my manager gives positive feedback and lets you know when a job is well done. People need to embrace change, put trust in the leadership team and give 100% every day. I believe 2013 will be a breakout year for Press Ganey.

    Cons

    While it would be nice to all be in one location and know our co-workers better, videoconferencing and communicator help out a bit.

    Advice to ManagementAdvice

    Keep open the lines of communication so all employees are aware of what is going on.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Company To Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    The employees are truely invested in the company's success. It is refreshing to work alongside individuals who enjoy coming to work!

    Cons

    With offices throughut the country, you can work with people from all over and have limited opportunites to connect in person.

    Advice to ManagementAdvice

    Continue to communicate and provide opportunities for feedback.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Way Ahead of the Market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time for more than a year

    Pros

    Press Ganey is by far the leading provider of patient satisfaction and related services. We have deeper benchmarks, better analytics and more advisors working personally with clients than any other player in the market. As far as opportunities, virtually all vendors in the health care industry want to explore ways to work with Press Ganey to better serve providers.

    Cons

    Too many offices and remote locations that prevent greater efficiency. Needs to consolidate offices.

    Advice to ManagementAdvice

    Invest in more resources so we can move quicker.

    Recommends
    Positive Outlook
    Approves of CEO

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