Press Ganey Reviews

Updated 28 May, 2015
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5.0
37 Reviews
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
34 Ratings

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)

Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Pros and Cons

37 Employee Reviews

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  1. Featured Review

    Helpful (1)

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to move up within the company and within departments
    Great Benefits
    Great Management Team
    Pres Ganey Empowers you to succeed if you are willing to put the work in

    Cons

    Potential for long or weekend hours at times although this is rare and usually project based.

    Advice to Management

    Keep up the great work. Empower the employees.

    Press Ganey Response

    May 19, 2015Director of Internal Communications

    Thanks for your feedback. I hope that Press Ganey continues to challenge you and present opportunities this year as we continue our mission to help clients reduce patient suffering. We appreciate ... More

  2. Senior Executive Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN (US)
    Current Employee - Anonymous Employee in South Bend, IN (US)

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture
    Teamwork
    Caring Environment
    Passion about what we do
    Thriving organization

    Cons

    None -- I love everything about my job and the people with whom I work

  3. Helpful (1)

    PMO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. Work that matters: The work I do matters to the growth of the organization and there is tremendous respect and recognition to the work I do. It also adds value from the customer point of view, as the work I do drives the customer deliverable.

    2. Innovation: Press Ganey is driving Innovation in the healthcare industry through its thoughtful strategies and expertise. It is always exciting to be working for a company where they value Innovation and spend on Innovation. There is a culture to appreciate new ideas and the management values new approaches and ideas to be successful in this challenging and every changing market.

    3. Work-Life Balance: Great company to work for with a good work-life balance. The company is flexible with its work policy and there is no micro-management, and a great deal of trust is shown on the employees.

    Cons

    Change is constant, and sometimes there is more change than required. But these are growing pains for an organization which is expanding by leaps and bounds.

    Advice to Management

    1) Don't be so reactive to market.
    2) Try to do whatever it takes to keep good talent.
    3) Keep doing what you are doing

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Awesome Professional Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Extremely strategic company, constantly innovating ideas and products. Clinical leadership is unmatched in the industry. Incredible clients who want to partner to change the patient experience. Best benefits I have had in years. Great, smart people to work with. Love going to work every day!

    Cons

    I don't have any - I truly enjoy the leaders, clients and my colleagues!

    Advice to Management

    Keep the great information coming - we are all behind the mission one hundred percent!!

    Press Ganey Response

    May 19, 2015Director of Internal Communications

    Thanks for your thoughtful review. It's great to hear your enthusiasm and commitment to our mission. We'll continue to communicate the company's vision to ensure everyone is on the same page and ... More

  6. I support the Press Ganey frontline associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very entrepreneurial company
    Senior leadership is very bright, engaged with clients, and understands this industry
    Client-focused organization
    Great pay and benefits
    A lot of reinvestment back into the business to improve client value realization

    Cons

    We work very hard (long hours and occassional weekends)

    Advice to Management

    Keep up the great work!

  7. Sincere goal to comprehensively Transform Healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Director in Northeast, NY (US)
    Current Employee - Regional Director in Northeast, NY (US)

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No longer simply the leading "survey company" Press Ganey is now considered a formidable thought leader in the industry having recruited such well respected experts as Dr. Tom Lee and Dr.Jim Merlino. Through development or M&A Press Ganey is making significant investments in strategic solutions that matter to clients. It's personally gratifying to meet with Senior Leaders at client organizations who see us as providing solutions, not just products

    Cons

    Lots of change-new colleagues,new Org structures,etc...
     It sometimes takes a while to find out who to go to for what as it's constantly evolving. But usually it results in a pleasant surprise as you are introduced to a new Subject Matter Expert or find out that something that a client needs is already under development.

    Advice to Management

    Schedule periodic "town halls" with just the RD's/ Frontline staff.
    We're the boots on the ground and many of us have been in healthcare a pretty long time and can provide strategic, direct feedback from client Sr. Leaders.

  8. Good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern in Wakefield, MA (US)
    Former Intern - Intern in Wakefield, MA (US)

    I worked at Press Ganey as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good management, work life balance, good working environment

    Cons

    I can't find anything that is bad.

    Advice to Management

    nothing

  9. If you care about making a difference in the patient experience - this is the company for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Press Ganey cares about patients - which is evident in our Compassionate Connected Care model. We are about reduction of suffering. I work with people who are mission-driven - who are energized by this vision and want to make a difference in the world - and with our clients/partners. People have certain ideas about consulting companies - and that is NOT us.

    Cons

    You had better be comfortable with change - and about stepping up to express your opinions. I say this especially to our Morehead colleagues. Get over it - you are Press Ganey now and we are so happy to have you! Apply what you know about culture to help us be better as a company. Your opinion and thoughts are invaluable.

    Advice to Management

    Keep doing what you are doing. It is making a difference.

    Press Ganey Response

    Jan 16, 2015Director of Internal Communications

    Thanks for your thoughtful review. And I agree, we value the opinions of our (former) Morehead colleagues in helping us to employ best practices to strengthen employee engagement.

  10. Helpful (2)

    Investing in the Future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in South Bend, IN (US)
    Current Employee - Operations in South Bend, IN (US)

    I have been working at Press Ganey full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Press Ganey continues to invest in the future of their products and their people. The 3 million dollar investment in the Operation's facility in South Bend was timely and well received. This new facility gives the Operation's Team plenty of room for growth and the stability of staying in South Bend. The Information Technology Team is continually enhancing our products and introducing new technology to help the Operation's team become more efficient. This is all needed because the Sale's Team continues to win and win big in our space.

    Cons

    The major hurdles we face are keeping up with the Government mandates on the CAHPS products, while rolling out enhancements for our other products. They are both fighting for the same resources at the same time, which then requires our team to put in long hours to accomplish all tasks. This effort is not always recognized by Senior Leaders.

    Advice to Management

    Dedicate more resources to our CAHPS effort. This will allow others to concentrate on other parts of our business.

  11. An innovative industry leader with ample opportunity to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    *Great company culture (at South Bend headquarters, as well as auxillary offices)
    *I have been granted numerous opportunities to advance throughout my career at PG
    *We are by far the industry leader, so there is much pride in working for the best
    *We are making considerable investment in technology used for internal operations
    *The benefits are better than those of most employers in the South Bend area
    *Internal communications have greatly improved over the past few years, and will continue to trend that way.
    *Our leadership team is very capable and savvy

    Cons

    *To be successful, you must be willing to work many more than the standard 40 hour work week. However, when you're passionate about the corporate mission, and you know your hard work will be recognized, the benefit is worth the cost.

    Advice to Management

    *Continue the excellent work in representing Press Ganey in the marketplace. When Pat Ryan, Joe Greskoviak, Dr. Lee, and other C-Suite executives visit clients, they put the company's best foot forward and build tremendous credibility and it has amounted to some amazing closed deals. Keep forging onward in the marketplace and we will continue to deliver optimal customer service and operational excellence.


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