Pier 1 Imports Reviews

Updated 23 September, 2014
Updated 23 September, 2014
575 Reviews
3.2
575 Reviews
Rating Trends

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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
311 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 60 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 107 reviews)

  • Only part time positions for associates but hours are never amounting to 20 not even to 16 ours (in 38 reviews)

More Highlights

152 Employee Reviews Back to all reviews

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  1.  

    Ok for part time only, no guarantee of hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    People are friendly and nice atmosphere

    Cons

    Not enough hours to sustain this job

    Advice to ManagementAdvice

    Better employee recognition is required

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A good job, but not a lot of advancement opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    Nice product, always changing, great customers.

    Cons

    Minimum wage, minimum hours, not a lot of opportunity for advancement, based primarily on who you know. Be prepared for lots of physical work, moving furniture, carrying furniture and putting in vehicles, carrying furniture up ladders etc. Lots of floor mopping and toilet cleaning too.

    Advice to ManagementAdvice

    Offer breaks to part - time, most employers give a break after 4 hours, here expect to be on your feet for at least 5+ hours before you get a break. Promote and hire based on skills, knowlage, and potential rather than hiring all your friends and relatives...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Av

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Coordinator  in  Markham, ON
    Former Employee - Stock Coordinator in Markham, ON

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    The associates at my store were great people, and fun to work with.

    Cons

    The manager at my store had zero work ethic and brought down store morale.

    Advice to ManagementAdvice

    Replace the store manager.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Fair but disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  London, ON
    Former Employee - Sales Associate in London, ON

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    A friendly staff atmosphere and good teamwork

    Cons

    Very low compensation and slow raises, promotions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Not what I had expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Brampton, ON
    Current Employee - Sales Associate in Brampton, ON

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    bright colors, happy staff, refreshing

    Cons

    garbage upholstery, not as nice when you get into the store..

    Advice to ManagementAdvice

    stop having so many employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Jacksonville, FL (US)
    Former Employee - Sales Associate in Jacksonville, FL (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    -discount
    -short shifts (could also be a con though)
    -my coworkers and I all felt like a family (I met 2 of my best friends working here)
    -work/life balance, flexible schedule
    -nice merchandise
    -there were times working here where I really did have a lot of fun

    Cons

    Admittedly...I had a lot of issues working here.
    -The pay is very very low, and absolutely nothing to live off of or support yourself
    -you get almost no hours every week, I think the most I ever got in one week was about 24, but usually it was way less.
    -very high turnover rate...seriously most of our associates dropped like flies in there
    -lots of negative feedback from managers, you're rarely told what you have done right
    -some of the upper management team was extremely lazy and condescending
    -lots of pressure on sales associates to sell, almost to the point to where it felt like we were forcing/guilting a customer into buying things. I felt that a lot of the selling techniques were "sneaky" and too pushy
    -I felt like the values and a lot of how the store was ran was very "old fashioned". We had very old cash registers (that -were anything but customer friendly), I've just never felt that wearing an apron at a store like Pier 1 was very professional, and we're not allowed to wear sneakers to a very physically demanding job.
    -very disorganized...I remember looking in our inventory on a regular basis to show that we had 2 of whatever in stock, and almost never being able to find the items. Or customers never being called because the items they ordered finally arrived, or even misplacing the items they bought in some cases.
    -It got a little ridiculous with how many tasks you were expected to have completed before the end of your 4-5 hour shifts, on top of helping customers.
    -now..the P1RCC......this above everything else. Trying to sell this credit card was the most stressful part of the job. Our hours really did seem to depend on it, and at times even our job. Management would threaten you with a write up if you did not sell the credit card, and there were cases of people in management positions stealing the credit of selling a P1RCC to a customer that another associate had been helping. I had my assistant manager tell me one time that I could not leave the store that day unless I had sold the credit card to a customer.

    Advice to ManagementAdvice

    -don't hire so many people...is it really necessary to have like 200 associates working for the store? (not really, but that's what it felt like). This gives people who have worked for the store for a while, and people who actually deserve it, more hours. because there are so many associates, this causes a huge turnover rate because people are quitting as result of not getting any hours. I think this would help avoid the issue...
    -let us know what we are doing right...constructive criticism, correcting us, helping us is all fine. But positive feedback would be nice every once in a while.
    -the focus should be on customer service and selling the products to the customers, not forcing them into getting a credit card. this part of the job makes it uncomfortable for both the customers and myself. My scheduling should be based on the fact that I showed up for work whenever I was scheduled, always in dress code, never called out, and that I actually tried and made sales, not how many credit cards I sold. Maybe if the benefits of the card were better then it might be easier to push.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    an in the meantime job

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time

    Pros

    -Great team to work with, fellow coworkers are pretty encouraging and great to be around.
    -managers are great and pretty easy to work with. There is definitely a sense of community and support.

    Cons

    -not great pay and lousy raises. One of the highest increases received was 20 cents.
    -it's retail, customers always feel more entitled and condescending
    -25% discount, which isn't bad, but considering our cheapest product is wine glasses or mugs, it doesn't exactly inspire investment back in.

  9. 1 person found this helpful  

    fun environment. Good place to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    Love working with the other employees, love the customers. Product is good.

    Cons

    Pay is low. Expected to do a lot of physical work.

    Advice to ManagementAdvice

    Compensation is poor. Incentive system is poor.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Made great friends and learned a lot about merchandising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports full-time for more than 8 years

    Pros

    I worked with wonderful people and the job provides tons of exercise. The products are overall pretty cool. The music is fun and upbeat. If you work only PT and you are good at opening credit cards, it can be very enjoyable.

    Cons

    The distribution center is a nightmare, which made store-level merchandise flow terribly hard to manage. They don't offer a realistic amount of payroll to get necessary work done and there's been an increasing amount of damaged product which leads to unhappy customers. Their (high interest/low benefit) credit card is hard to push and there's tons of pressure to do so.

    Advice to ManagementAdvice

    Add 20% more payroll and lower the credit card pressure, or offer better benefits to open/use one. I agree the 6 selling standards are important. Trying to uphold them with only 2 or 3 people in the store while attending to walk-ins, pick-ups, phone calls, E-comm, and customer service issues is nearly impossible, even with the best intentions and effort.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Me experience was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Dallas, TX (US)
    Former Employee - Assistant Store Manager in Dallas, TX (US)

    I worked at Pier 1 Imports full-time for less than a year

    Pros

    You learn lots of merchandising and matching coclors

    Cons

    Low pay, silly rules and not structure with horrible in stock counts. Their inventory is always off. Also no placement on district team, lots of managers are not strong enough to be managers

    Advice to ManagementAdvice

    Better rules and hire sales people not just older people who need a job

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Pier 1 Imports Photos

Employees only area at a Pier 1 in California.... note the "Don't mess with Texas" on the chalk board...
Taking wicker basket off the shelf for a customer who was laughing hysterically
Pier 1 Imports
christmas

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