Pier 1 Imports

  www.pier1.com
  www.pier1.com

Pier 1 Imports Reviews

Updated 11 December, 2014
Updated 11 December, 2014
625 Reviews
3.1
625 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
332 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

138 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Pier 1 Imports full-time (more than an year)

    Pros

    Discounts Love the product. Just got to watch the quality of some items.

    Cons

    May not be true for all locations but watch out for some managers. No respect for others.

    Advice to ManagementAdvice

    For those DM's out there. Please recognize that every store as more then a manager. If you want to know how the store is ran day by day talk to staff they will tell you. The BS fed to you by manager not always good. The location I was at had a manager the was useless but a very good at BS on the day DM around.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Sherwood Park, AB
    Current Employee - Sales Associate in Sherwood Park, AB

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    You can change your availability as much as you want, check your schedule online at home, they're really good about giving certain time off for appointments etc.

    Cons

    You only get unpaid half hour lunch breaks, the management is totally apathetic when it comes to you as a person (you're just a number in their eyes), everybody is pretentious, you will constantly receive "cues" even when every customer in your section either has been helped or doesn't want help.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Over worked, Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    The 25% discount is great. There are lots of pretty things to look at.

    Cons

    The furniture quality is poor, Merchandise is overpriced, The training is minimal.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    No Wonder they went out of business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    The hours are very flexible there, as expected in part-time retail. There was a lot of freedom to take on new tasks. Middle management was great -- made some great friends and learned a lot. Also, the staff discount was great.

    This is a good company to work for if you do not want to become invested in a career. Part time or seasonal at Christmas is the most I would do.

    Cons

    The store manager should have been let go years before I came on board. Thankfully middle-management was there to pick up the pieces for her. The store I was working for closed, partially due to the store manager, and partially due to the company doing poorly overall. This could have been a great place to work if the highers up kept a closer eye on the manager. She was ridiculous. She even kept her dog in the office where it would bark and make messes all day.

    Advice to ManagementAdvice

    Middle management: great job keeping a sane buffer between the Store Manager and the staff. Store manager: now that the store is closed, I hope you realize how much other people were picking up after you. i imagine settling into a new job will be difficult. I suggest you leave the dog at home.

    No opinion of CEO
  6. 1 person found this helpful  

    Groundhog Day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Los Angeles, CA (US)
    Former Employee - Store Manager in Los Angeles, CA (US)

    I worked at Pier 1 Imports full-time (more than 3 years)

    Pros

    At first, it's a fun job. It's fast paced and there is always tasks that need to be completed. I believe the upper management truly cares but it doesn't translate or filter down to the field level.

    Cons

    It's literally Groundhog Day at this company. I look at their merchandise now and little has changed in the past 5-6 years. This company has a model that includes their credit card and with that said, their inventory mix should give incentive to that customer base to keep them coming back, which is does not. There is no room for growth in your career at this company unless someone dies or you want to move to TX. Store Manager is the top rung and it pays terribly low, especially for what you are asked to do.

    Advice to ManagementAdvice

    Use some of your marketing money towards payroll. Stop moving stuff around (floorsets). It confuses the customer and takes tons of payroll hours that should be used towards assisting customers. Figure a way to move merchandise that isn't dangerous to the health of your associates. Get your online systems up to par. Add district help to the stores, ie DM or Visual DM. One Regional is not effective.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Could be so much better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    Co-workers are very nice, products are fantastic. 25% employee discount, and great customers.

    Cons

    Way too stressful. I don't know what has happened to retail to turn it into such a stressful job. The constant coaching and stress of opening instant credits was overwhelming. You really couldn't give the best customer service because you'd be so stressed about pitching the credit card, even when the customer would decline, you still had to mention more benefits, and a lot of customers were put-off by the constant harassment. Then there is "conversion". You get in trouble for not converting at least 35% of the people who walk into the store into sales. Never mind that people walk in and out to use the restroom, ask for directions, or let their kids run in and out of the store making it impossible to accomplish a 35% conversion on a regular basis. You could have a $1,000 furniture sale, but not want to help the customer out the door with their purchase because it would wreck your conversion. It truly is insane. Also, the weekly shipments that they expect you to unload, build furniture, and display it super quickly all while not "tasking" when customers are in the store. And lastly, the surveys. You can't be a genuine sales person when you have a list of statements you have to make to customers to ensure you don't get marked down for not saying...and it's a long one. So everyone sounds robotic saying the same things over and over. It's a shame, because Pier1 could be a fabulous place to work if they threw out all of the constant stressful tracking, and just let their employees shine and make real connections with their customers simply by being real themselves.

    Advice to ManagementAdvice

    Throw out the constant tracking, time-wasting conference calls and focus more on product knowledge.

    Doesn't Recommend
    No opinion of CEO
  8. 2 people found this helpful  

    If I Wanted to Work in a Warehouse ...

    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Being surrounded by beautiful items was nice. Seeing new things before anyone else if you're a shopper there, too, was fun. Staff was very friendly.

    Cons

    I was hired as a sales associate and expected hard work as the company sells larger items and there is always stocking and displays to work on. What I didn't count on was being a warehouse worker. I worked a late night, dealing with super highly stacked pallets, taking them apart and lifting heavy boxes from about 8 feet up, was told to find my own merchandise from the pallets (naturally, my boxes were at the bottom of a fully stacked pallet full of ceramic dishes and other very heavy items) even though I had only just started working there and had no clue what I was even looking for, and trying to maneuver around hundreds of boxes, pallets, trash, people in a small back stock room. Oh, and cutting down huge boxes and dragging them to the dumpster out back. Needless to say, I quit after that shift without ever having a normal sales shift given to me. If I wanted to work in a warehouse, I would have applied at one and not at a retail store as a sales associate.

    Advice to ManagementAdvice

    Don't just tell interviewees that it is hard work. Be VERY specific. It would be nice to make an informed decision to work there. And maybe don't give employees freight shifts their very first week there. It scares people off. Or perhaps hire staff specifically for freight shifts only.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Pier 1 Imports full-time (more than an year)

    Pros

    25% employee discount, Ability to give feedback and ideas to corporate office, Most co-workers friendly, bonuses for managers if sales goals are met.

    Cons

    Unhealthy place to work physically and emotionally. It will destroy your body, especially your joints. I have gastritis brought on by the stress of the job. Extreme lack of appreciation. No matter how hard you work, you just have to hear about whatever wasn't perfect. Not a lot of positive reinforcement. The pay is VERY LOW (not just for associates - for wage-earning managers as well) for the amount of work you are doing. You will be too exhausted and stressed to have a life. Bonuses are relatively small. I think the corporate office has no idea how much work they put on the store staff, or they just don't care. Be prepared to be a work-horse. If HR gets involved in anything, they will believe the person who reported something over the other person. The people with bad behavior pretty much always get away with it, and if you report any mistreatment to your manager, prepared for it to be ignored over and over. No support system.

    Advice to ManagementAdvice

    Pay your employees based on the amount of work you expect in that position. Give better bonuses and benefits. Everyone at corporate should have to work in a store for 3 months during transition time to give them perspective. Don't set workload expectations so high with no reward.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Hate it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Pier 1 Imports full-time (more than 5 years)

    Pros

    Not many I can think of.

    Cons

    The amount of lifting and work that is required for the low pay is ridiculous.

    Advice to ManagementAdvice

    Starting pay should be more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not Well Managed, No room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Humble, TX (US)
    Former Employee - Sales Associate in Humble, TX (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    25% discount, The "associates" are nice and considerate. Always great merchandise to buy especially during holiday season. You make personal relationships with customers.

    Cons

    Managers treat you like you are 17 year old children. The heavy lifting and building statements and shelves makes you feel like you are working at Home Depot. The overall pushing of making sure you open 2 Pier 1 Credit Cards per shift is ridiculous because they make it to where you ask over and over again to a customer if they would like to open one to the point the customer is saying NO five times. You don't get acknowledged for the amount of sales you make that day money wise. You could do a $2500 sale and you don't get a thank you. Definitely at the Humble location it's very cluttered and things break everyday. No opportunity for advancement the manager says even after having one of her team leads leave and I ask over and over again I would to take on the role and train. I was getting 20 surveys and 5-10 Pier 1 cards when I first started but once I started seeing I was not getting any recognition barely for it I just kinda slowly let it go. Just too much is going on with this store and company and don't recommend getting involved unless you just shop here.

    Advice to ManagementAdvice

    To be more kind and considerate to employees and respect them just as they would like for us to do to them. We are not children and we are only part time. You guys expect way to much from part time associates especially only paying $8.25/Hr.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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