Pier 1 Imports

www.pier1.com
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Pier 1 Imports Reviews

Updated 13 February, 2015
Updated 13 February, 2015
148 Reviews
2.0
148 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
148 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

148 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great Company Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Pier 1 Imports full-time (more than a year)

    Pros

    Discounts Love the product. Just got to watch the quality of some items.

    Cons

    May not be true for all locations but watch out for some managers. No respect for others.

    Advice to ManagementAdvice

    For those DM's out there. Please recognize that every store as more then a manager. If you want to know how the store is ran day by day talk to staff they will tell you. The BS fed to you by manager not always good. The location I was at had a manager the was useless but a very good at BS on the day DM around.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Sherwood Park, AB
    Current Employee - Sales Associate in Sherwood Park, AB

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    You can change your availability as much as you want, check your schedule online at home, they're really good about giving certain time off for appointments etc.

    Cons

    You only get unpaid half hour lunch breaks, the management is totally apathetic when it comes to you as a person (you're just a number in their eyes), everybody is pretentious, you will constantly receive "cues" even when every customer in your section either has been helped or doesn't want help.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Over worked, Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    The 25% discount is great. There are lots of pretty things to look at.

    Cons

    The furniture quality is poor, Merchandise is overpriced, The training is minimal.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    No Wonder they went out of business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    The hours are very flexible there, as expected in part-time retail. There was a lot of freedom to take on new tasks. Middle management was great -- made some great friends and learned a lot. Also, the staff discount was great.

    This is a good company to work for if you do not want to become invested in a career. Part time or seasonal at Christmas is the most I would do.

    Cons

    The store manager should have been let go years before I came on board. Thankfully middle-management was there to pick up the pieces for her. The store I was working for closed, partially due to the store manager, and partially due to the company doing poorly overall. This could have been a great place to work if the highers up kept a closer eye on the manager. She was ridiculous. She even kept her dog in the office where it would bark and make messes all day.

    Advice to ManagementAdvice

    Middle management: great job keeping a sane buffer between the Store Manager and the staff. Store manager: now that the store is closed, I hope you realize how much other people were picking up after you. i imagine settling into a new job will be difficult. I suggest you leave the dog at home.

    No opinion of CEO
  6.  

    Unpleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Somerset, NJ (US)
    Former Employee - Store Manager in Somerset, NJ (US)

    I worked at Pier 1 Imports full-time (more than 3 years)

    Pros

    I did like the merchandise, other than furniture. First manager was flexible with time off and timetable for completing tasks.

    Cons

    Extreme micro-management by upper management. No support during heavy floor set transitions. Constant surprise visits aimed at collecting disparaging information on the staff. Threatened disciplinary action even when performance was best in region. Played favorites, held those in favor to less of a standard. Training during first two weeks was non existent . Was placed in front of a computer for two weeks and told to read policy and procedure. Furniture was cheap and often fell apart while building it for the floor.

    Advice to ManagementAdvice

    Take a hard look at your regional managers, rather than micromanaging your store teams. There is more physicality in this company compared to many other retailers, so there should be more hours and full time Sales Leaders, as well as a full time stock person. When unloading thirty pallets from a full tractor trailer and getting no stock hours while having to have it done in one day was next to impossible. Set policy and adhere to it, not changing constantly depending on the circumstance. Mindshare, instead of being a tool, was a KPI that you were drilled about over and over.

    Doesn't Recommend
    Negative Outlook
  7.  

    Okay as holiday hire. Completely disagree for reason being laid off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Newport Coast, CA (US)
    Former Employee - Seasonal Sales Associate in Newport Coast, CA (US)

    I worked at Pier 1 Imports

    Pros

    Pier 1 has items that most stores do not carry such as flavored candles as well as diffusers with the same flavor. Most of their products are unique and fun and customers are happy with the products. Customers were pleasant to work with and job duties were very fair. Coworkers were very friendly and fun to work with.

    Cons

    Employees are notified of their schedules for the next week, a very short notice system that caused numerous conflicts during the holidays.

    The store chain is trying their best to push their credit cards (at a whopping 27% interest rate) and it was uncomfortable to push credit cards to every customer as the managers instruct us to do so. In fact corporate trains us to push the cards many times per customer. You would think once is enough once he/she says no.

    Lastly, they have let me go ONLY because I haven't sold any credit cards. I have made some very large sales and made the store thousands of dollars during my time there and have done my shifts perfectly as instructed. This was completely uncalled for.

    Advice to ManagementAdvice

    Stop making the store into a bank. Stores are supposed to sell PRODUCTS, not credit cards as their main focus. If stores are doing their best to promote credit cards over their products, then that store has a serious problem or they are desperate.
    The employees deserve better perks than a 25% in-store discount. Either offer commission or a higher discount, but this is just a cheap move by corporate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    is it worth it?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Pier 1 Imports

    Pros

    The 25% discount. The associates I work with.

    Cons

    Low pay for the requirements of the job. Hours always getting cut often- even for me as a "full time" manager who was promised a minimum of 36 hours a week. I get an average of 28. The expectations of opening at least 1 credit card per shift is unrealistic. A lot of heavy lifting. Definitely more than their 50 pound requirement. Low communication from my manager. We're expected to "figure it out". The work/life balance is horrible. I rarely get time off when requested for the special days when my children have events for school or sports. I'm given days off based around when my manager wants her time off instead.

    Advice to ManagementAdvice

    Train your managers. Pushing the numbers doesn't teach them how to manage others- it teaches them how to get results by cut throat infection everyone else.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Fun People, Bad Growth, Bad Policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Fort Lauderdale, FL (US)
    Current Employee - Sales Associate in Fort Lauderdale, FL (US)

    I have been working at Pier 1 Imports part-time (more than a year)

    Pros

    Its a fun place, and the employees are very nice people.

    Cons

    Management is tied to corporate rules. The door counts the number of people who come in and out. If your sales don't match the number of in coming people then your manager gets in trouble. Very stupid, because not every customer is in to buy, many browse.

    They require 2 credit card openings every week. There's a checklist the manager carries around and they watch you interact with every customer. If you don't go through A-Z on the checklist in the exact way you;re supposed to you get in trouble. It feels like a telemarketer script. And you can tell the customer is annoyed at how many questions you're asking and how forceful you're being. I sold more and opened more credit cards just being a nice personable person than by following that script.

    The stockroom is a mess and needs a better organization scheme. Don't just throw all lamps together in a corner, or all the art in a shelf. Takes forever to find what the customer wants.

    Advice to ManagementAdvice

    Corporate needs to figure out that scripts and conversion numbers don't drive sales. Product knowledge and teaching sales people how to talk does. Paying them better would help motivate them too.

    Also add Full-time back to the table. We get the economy was bad, but its time to give people hours they can actually live on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    The expectations are unreal for the pay and hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pensacola, FL (US)
    Current Employee - Anonymous Employee in Pensacola, FL (US)

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    The discount you receive is great - 25% off everything including clearance and sale prices. The atmosphere is great except when furniture falls on you.

    Cons

    I'm a Leader with Pier 1, and this company blows my mind. Everyday is an opportunity to get severely injured or re-injured. Usually there's only 2 people in the store, and if a customer needs an item out of the back, I have to go get it. More times than none, the item is a chair or chest and I'm having to lift these pieces over my head, by myself, because someone has to remain on the floor. Besides all the ways to get hurt, the company focuses on pushing their store credit card and it gets super annoying to customers. Also, when sales are down associates hours are cut, and the company is OK with this. It's NOT OK to cut our hours because we aren't making sales!

    Advice to ManagementAdvice

    Wonder why there is so much turnover with this company? The amount of pay received does not reflect the amount of work expected. Offer commission to sales associates.. I mean, as much money as this company makes, you can afford to include a bonus structure.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Easy job made difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stockroom Associate
    Current Employee - Stockroom Associate

    I have been working at Pier 1 Imports (more than a year)

    Pros

    Receive a steady paycheck weekly

    Cons

    Always cutting hours for employees when possible. Manager loves to micromanage everything. Want leadership but, don't give any power.

    Doesn't Recommend
    Negative Outlook

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