Pier 1 Imports

  www.pier1.com
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Pier 1 Imports Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

3.1 511 reviews

69% Approve of the CEO

Pier 1 Imports President, CEO, and Director Alex Smith

Alex Smith

(286 ratings)

54% of employees recommend this company to a friend

Review Highlights

Pros
  • The employee discount was the only thing good about the job(in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic(in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy(in 88 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break)(in 31 reviews)

115 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Over worked, Underpaid

    Anonymous Employee (Current Employee)

    ProsThe 25% discount is great. There are lots of pretty things to look at.

    ConsThe furniture quality is poor, Merchandise is overpriced, The training is minimal.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    No Wonder they went out of business!

    Sales Associate (Current Employee) Toronto, ON

    ProsThe hours are very flexible there, as expected in part-time retail. There was a lot of freedom to take on new tasks. Middle management was great -- made some great friends and learned a lot. Also, the staff discount was great.

    This is a good company to work for if you do not want to become invested in a career. Part time or seasonal at Christmas is the most I would do.

    ConsThe store manager should have been let go years before I came on board. Thankfully middle-management was there to pick up the pieces for her. The store I was working for closed, partially due to the store manager, and partially due to the company doing poorly overall. This could have been a great place to work if the highers up kept a closer eye on the manager. She was ridiculous. She even kept her dog in the office where it would bark and make messes all day.

    Advice to Senior ManagementMiddle management: great job keeping a sane buffer between the Store Manager and the staff. Store manager: now that the store is closed, I hope you realize how much other people were picking up after you. i imagine settling into a new job will be difficult. I suggest you leave the dog at home.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Assistant Manager

    Assistant Store Manager (Current Employee) Tacoma, WA (US)

    Prosnice people , great product, flexible with school schedule good job for students

    Consmust push for credit cards terrible!

    Advice to Senior ManagementFocus not only on credit card

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Fickle.

    Sales Associate (Current Employee)

    ProsThe coworkers were fantastic. There seemed to be a whimsical feel about the store. A really nice environment to work in. The new product that always came in was a plus.

    ConsThe pay was nowhere near "competitive". There is a lot of work that goes in to being a successful store. Incentives? Nope. From managers down to the Sales Associate, expect your pay to hover around where you started. I worked there for several years to get through college and typically received an eight cent raise per year.

    Advice to Senior ManagementMy management was great on the store level. I couldn't applaud them more. They are the only reason I stayed for as long as I did. As for the corporation, the goals are unrealistic.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    I haven't gotten a raise since ive worked there in the past 4 years.

    Sales Associate (Current Employee) Cartersville, GA (US)

    ProsMost of the people I work with are nice.

    ConsI applied for a managers position. Instead of hiring me they hired someone who was stealing from them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Hard Work And Pressure For Little to No Payoff

    Sales Associate (Current Employee)

    ProsMy store had very friendly associates that were likable and made it feel like a family. Being a straight, college age guy, there is very little temptation to spend my paycheck here. After 3 years of working here, I've begun to feel confident in my product knowledge coming from knowing nothing about interior decor.

    ConsConstant demand for opening credit cards, getting emails, and surveys from customers. Working on hand and knee for customers that treat you like dirt for barely above minimum wage. Many customers I spoke with thought we earned at least $11 starting wage plus commission. Very few hours available and a full 8 hour shift maybe once every other month. End of year performance reviews are from 1-5 and unless you meet your high quota every week, you'll get either a 2 or 3.

    Advice to Senior ManagementThink about the associates. The customer is right most of the time but not always. Change the store and website systems from Microsoft Silverlight to Flash. Why use a new program that still has many bugs and performance issues instead of a tried and true 20+ year old program that is used by almost everyone.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Visually stimulating, decent place to work

    Sales Associate (Current Employee)

    ProsNice co-workers, good employee discount, pleasant work environment. Great place if you don't need the money.

    ConsVery low pay, 25 cent yearly raise, too few hours, push, push, push that credit card like your life depends on it. Unrealistic sales goals. Phony "Pier 1 family" sales talks.

    Advice to Senior ManagementListen to sales people once in a while. Too much emphasis on opening credit card in this economy. More hours would help you retain people. Stop regional managers from brow beating store managers.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    2 people found this helpful  

    Very Low Pay

    Sales Associate (Current Employee) Westport, CT (US)

    ProsNice working environment, good people, casual dress code.

    ConsNot enough hours, pathetic pay for the area (one of the most expensive areas to live in the U.S.), Management style and philosophy could be "more up to date" with the current culture. Sometimes understaffed which causes customers longer waiting times, not enough appreciation shown for how hard the associates work, no incentives given to motivate employees to move up, not that there are many opportunities.

    Advice to Senior ManagementSee Above....

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Competitive even if they claim it's not

    Sales Associate (Current Employee)

    ProsShort shifts and 25% discount

    Cons- You typically only get 2-3 shifts a week, and at least two "on call" shifts. There is no consistency in which days you're working and what time.
    - The pay is not much higher than minimum wage, and any raise is a couple pennies (after a year of working there). This on top of 8-12 a week is not enough to pay the bills.
    - I was told they were super flexible should I need to change my hours. I got a second job (which pays better and gives more hours), and my manager was very disgruntled when I told her I would be changing my availability.
    - I have worked here for quite some time and they have only ever zoned me to register. Had I known this was a cashier position, I would not have accepted it.
    - They claim it's not a competitive environment that every employee is equal and we are a team with one goal, not individual goals. Yet, they are constantly competing with other stores and each other to get Pier 1 cards.
    - Pretty much, your job depends on the Pier 1 card. The way management has told me that I need to get a card has made me feel as though I'd be fired by the end of the day if I didn't sign someone up for one.
    - Bottom line, they care way too much about the Pier 1 card.
    - The on call shifts are extremely aggravating. Some are closing shifts, so you sit around all day until you can call two hours before the scheduled time. It definitely gets in the way of your personal life.
    - The staff are super cliquey. I have never felt welcomed by the team I work with.

    Advice to Senior ManagementGet rid of the on call shifts. Relax on the Pier 1 card. Understand that some people need more than 8 hours a week, so you do need to be open to the idea of your employees having second careers.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Great place to work if you have a rich husband.

    Sales Associate (Current Employee) Providence, RI (US)

    Prosnice people to work with, generous discount, wearing jeans was nice

    Constypical retail woes, awful inconsistent pay, greedy shareholders, extremely high expectations for not much more than minimum wage. The store that I worked at didn't even have a/c and we had to wear long pants even when it was 90 degrees inside our store. When our manager reported it to property management, they claimed it was too expensive to fix (hence the greed comment) They offer substandard health insurance, but make certain that no one gets enough hours to qualify for it. All in all, a lousy company that makes millions selling cardboard furniture and fancy pillows from sweatshops.

    Advice to Senior Managementconsider offering a real sales bonus or higher hourly pay. Or if you expect your employees to perform as if they are in a commission environment, pay them 60 grand a year like all the other furniture stores.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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