Pier 1 Imports Reviews

Updated 27 August, 2014
Updated 27 August, 2014
560 Reviews

3.3
560 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
301 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy (in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break) (in 31 reviews)

More Highlights

126 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Pier 1 Imports full-time for more than a year

    Pros

    Discounts Love the product. Just got to watch the quality of some items.

    Cons

    May not be true for all locations but watch out for some managers. No respect for others.

    Advice to ManagementAdvice

    For those DM's out there. Please recognize that every store as more then a manager. If you want to know how the store is ran day by day talk to staff they will tell you. The BS fed to you by manager not always good. The location I was at had a manager the was useless but a very good at BS on the day DM around.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Sherwood Park, AB
    Current Employee - Sales Associate in Sherwood Park, AB

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    You can change your availability as much as you want, check your schedule online at home, they're really good about giving certain time off for appointments etc.

    Cons

    You only get unpaid half hour lunch breaks, the management is totally apathetic when it comes to you as a person (you're just a number in their eyes), everybody is pretentious, you will constantly receive "cues" even when every customer in your section either has been helped or doesn't want help.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Over worked, Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    The 25% discount is great. There are lots of pretty things to look at.

    Cons

    The furniture quality is poor, Merchandise is overpriced, The training is minimal.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    No Wonder they went out of business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    The hours are very flexible there, as expected in part-time retail. There was a lot of freedom to take on new tasks. Middle management was great -- made some great friends and learned a lot. Also, the staff discount was great.

    This is a good company to work for if you do not want to become invested in a career. Part time or seasonal at Christmas is the most I would do.

    Cons

    The store manager should have been let go years before I came on board. Thankfully middle-management was there to pick up the pieces for her. The store I was working for closed, partially due to the store manager, and partially due to the company doing poorly overall. This could have been a great place to work if the highers up kept a closer eye on the manager. She was ridiculous. She even kept her dog in the office where it would bark and make messes all day.

    Advice to ManagementAdvice

    Middle management: great job keeping a sane buffer between the Store Manager and the staff. Store manager: now that the store is closed, I hope you realize how much other people were picking up after you. i imagine settling into a new job will be difficult. I suggest you leave the dog at home.

    No opinion of CEO
  6.  

    A dreadful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stockroom Manager  in  Brookline, MA (US)
    Former Employee - Stockroom Manager in Brookline, MA (US)

    I worked at Pier 1 Imports full-time for less than a year

    Pros

    It was conveniently close (2 blocks from my house). It seemed at the time there was growth potential and the possibility of good benefits!

    Cons

    Unfortunately, the culture wasn't about operations, they were about sales. You could do your job flawlessly. But, even if you weren't hired as a sales person, they put pressure on you to sell! And not their product. Their credit card. I feel like I was hired under false pretenses!

    Advice to ManagementAdvice

    I feel like retail companies like this have lost sight that, quick returns and profits, mean nothing without a good operation infrastructure. And if your not selling a quality product and not giving excellent customer service, you shouldn't be even thinking about selling credit cards or rewards programs!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    I'd love to continue working for P1, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader  in  Charlotte, NC (US)
    Current Employee - Sales Leader in Charlotte, NC (US)

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    - The merchandise is awesome.
    - The associate discount (25% -including sale and clearance) is pretty cool.
    - The sale percentages are okay (mostly around 20% off the original price).
    - The company is expanding...and it's expanding tremendously!
    - It's okay to "start" here (if you're 18+ years).
    - Freight hours! I'm pretty sure we can actually get the (majority) truck done!
    - Swatch Station, Express Request
    - Merchandise comes to the store within 10 days or less; home delivery takes 14 days or less - compared to weeks!
    - The music that plays is really fun.
    - Dress code is relaxed, which is awesome! Dark, denim jeans or black pants only. Solid black or solid white shirt with finished collar. Close-toed shoes of any kind or color (except tennis shoes/sneakers).
    - Fast paced during Holiday season; you will always be on your toes! It's not as boring like it sometimes is during the "off seasons".

    Cons

    - The merchandise is fantastic, but very expensive. You know it's getting bad when customers have even said something to your face about the price increases.
    - I feel like we can't even voice our opinions or tell our own SM about what is going on because she's always right and/or it's what "Pier 1 wants" or it's what "our Regional wants". I guess that comes with tenure?
    - I feel extremely unappreciated. I never hear the good things about what I do. That's funny, because P1 "appreciates" it's associates every year!
    - No matter how much we talk about the credit card to customers, it's never good enough. If customers don't want it, stop pushing it! Oh yeah, and your job is always on the line if you don't get any. We've gotten the whole "you'll get written up if you don't get any" approach.
    - The stock room will be the death of someone. No, seriously. Boxes are stacked so high, they're heavy and it's scary to go back there! I'm pretty sure the fire department or OSHA would LOVE to take a trip through our stock room!
    - Kiss your holidays and weekends goodbye! I have yet to have a Thanksgiving or Christmas vacation with my family since I've started working here 4 years ago.
    - Part time positions for Sales Leaders is a joke. I can't even qualify for insurance or anything because I don't work a certain amount of hours. I still have that email!
    - Sales Leaders sometimes work less hours than Sales Associates. (I apparently average around 15-25 a week).
    - At my location, only certain associates are deemed knowledgeable of processing freight, therefore they (including myself) are the lucky ones who sacrifice their Friday nights from 7/8pm-12am. Everyone should have a turn -and know how to do it!
    - Very physically demanding. Make sure you wear non-slip shoes, eat your spinach, take your vitamins, etc.
    - Schedule is not posted every Tuesday like it's suppose to be. When I had a second job, they had to redo their schedule because P1's came out so late in the week.
    - At my location, we have to email our SM to let them know how we did for the night, what didn't work, how we coached the associates, etc. Later in the week, I only have one conversation with my SM about it. I'm still not sure how it's suppose to help us make sales.
    - Getting promoted is a joke! I was suppose to step down and another associate was suppose to start training. The SM starting interviewing outside the company because the ASM starting talking about how the associate wasn't ready, etc. They never gave the associate a chance to train or prove themselves. Gave them an interview and literally said no on the first one.
    - You can earn bonuses...if you make your monthly sales goals and if you're a manager.

    Advice to ManagementAdvice

    - Stick with your own rules! If it is a policy, you need to stick with it.
    - Clean up your stock rooms! I will not die in a P1 stock room and I should not have to fear trying to get a box out of one.
    - Stop beating around the bush and actually communicate with your associates! At least act like you genuinely care about us.
    - Start paying your associates what they're actually worth. One of mine only had an .08$ raise this past year. What an insult. Starting at minimum wage is insulting.
    - Hire people who can actually work! Hiring people who have such limited availability is a waste of time. It makes associates mad, who are staying past their shift, in order for you to find coverage. It's sad when you have to call on one or two people repeatedly because they are the only ones who pull the weight for others. Get rid of those who call out constantly or at least give them a hint!
    - Get rid of flex/on call shifts! It's actually kind of pointless. You either have the hours or you don't to pay people to come in.
    - Pier 1 should be providing food, etc for meetings. Not my paychecks. They use to...$15/meeting!
    - Give all employees benefits and incentives! It shouldn't just be for managers and corporate.
    - All stores should have at least three people working on all shifts. Two people working (myself and one other associate) just doesn't cut it.
    - Get rid of conversion! You can try all you want to to entice customers to buy, but you can't force them to! Just because you go to a restaurant doesn't mean you're actually going to eat the food.
    - Associates should know how to do everything. And I mean everything from processing freight, getting their own merchandise (not letting the managers do everything for them), etc.
    - The SM should be closing at least twice a week. Not once in a blue moon...literally.
    - The customers are not always right! Stop letting customers demand coupons and discounts! This is what policies are for!
    - Get rid of the individual (smaller) tags for every single item! One big sign is plenty for a shelf or some furniture. I'm pretty sure most people can take a hint. Plus, it's wasteful of trees.
    - If Pier 1 was so proud of where and how the merchandise was made, there would be pictures, videos, etc plastered all over the website, other social media outlets, in the store etc. People tell me all the time how they believe the merch was produced by children in sweat shops. That may be true, but people like to see proof or it didn't happen.
    - How about managers and corporate listen to their associates, and take their advice for once. We have opinions and ideas too.

    Positive Outlook
    Approves of CEO
  8.  

    No room for advancement at this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports full-time

    Pros

    Great benefits and that is all

    Cons

    career growth is not available. Training is minimal and people leave for worst companies just to get experience

    Advice to ManagementAdvice

    Consider that your management is the main issue

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Too much expected, too little reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    25% discount on all merchandise for all associates, including sale and clearance
    You get to see the results of the surveys customers take about you (can also be a con!)

    Cons

    HUGE amount of pressure to open credit cards and obtain email sign-ups; hours given are based on these results

    You get some of the snootiest, rude, and demanding customers

    Flex shifts (basically you're on call for a designated shift; you need to call 2 hours before the start time and see if they need you or not) You are rarely called in for them, but you must still plan your day around them

    Large amount of stockroom/heavy lifting that is not reflected in your paycheck

    Advice to ManagementAdvice

    Get rid of flex shifts; we are part-time sales associates making minimum wage or a little more, not surgeons. Sales Associates and Sales Leaders have a lot of responsibilities; pay them in proportion to them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    This is not the place to work if you're a hard worker and want to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Stockroom Associate  in  Cincinnati, OH (US)
    Former Employee - Sales Associate/Stockroom Associate in Cincinnati, OH (US)

    I worked at Pier 1 Imports part-time for more than 3 years

    Pros

    Working for this type of store was great. I enjoyed the various merchandise selection and how unique things were. The merchandise changed so often. If enjoy working with customers, then this is the place for you - very customer service centered - almost a bit overboard.

    Cons

    This is not the place to work for if you're a hard worker. People were completely taken advantage of during the three years with this company. All of the tasks, merchandising, setting sales, etc was put heavily on certain associates shoulders and was only a Sales Associate. The few of us did more work than the majority of the Sales Leads and Management.
    Knew everything about that store and was never given the opportunity to move up with the company. Was always told it would happen, and how deserving of it but over three years keeping that store together, felt it was time to leave.
    Management hires and puts in those people they "want" or "know" versus who makes the best fit.
    There were also no "full time" associates. Even Sales Leaders were part-time so didn't have to pay health benefits.

    Advice to ManagementAdvice

    Needs to think and consider hiring those who are "good"fits for the company - those who work hard, deserve, and want higher positions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Promises not kept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Sacramento, CA (US)
    Former Employee - Sales Associate in Sacramento, CA (US)

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    The pay..made more than min. wage
    Other staff seemed nice, but only scheduled with a half hour over-lap so really didn't know them well enough.

    Cons

    I wasn't told prior to being hired hours are based on how many credit card sign ups you get. Really? Don't give me hours based on customer service. so sad.

    The assistant mgr at the store I worked was way too young and immature to run a store. (The mgr left taking another position at a different company)

    Sales leads/mgmt spend too much time chatting in the back leaving one sales person on the floor. Had to call for help each time it got busy.

    Hired for full time work-was scheduled no more than 10 hrs a week. (That's part, part time)

    Advice to ManagementAdvice

    Hire assistant mgrs with experience and maturity.

    Recommends
    No opinion of CEO

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