Pier 1 Imports Reviews

Updated 10 October, 2014
Updated 10 October, 2014
585 Reviews
3.2
585 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
315 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 61 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 110 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 43 reviews)

More Highlights

130 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Pier 1 Imports full-time (more than an year)

    Pros

    Discounts Love the product. Just got to watch the quality of some items.

    Cons

    May not be true for all locations but watch out for some managers. No respect for others.

    Advice to ManagementAdvice

    For those DM's out there. Please recognize that every store as more then a manager. If you want to know how the store is ran day by day talk to staff they will tell you. The BS fed to you by manager not always good. The location I was at had a manager the was useless but a very good at BS on the day DM around.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Sherwood Park, AB
    Current Employee - Sales Associate in Sherwood Park, AB

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    You can change your availability as much as you want, check your schedule online at home, they're really good about giving certain time off for appointments etc.

    Cons

    You only get unpaid half hour lunch breaks, the management is totally apathetic when it comes to you as a person (you're just a number in their eyes), everybody is pretentious, you will constantly receive "cues" even when every customer in your section either has been helped or doesn't want help.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Over worked, Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    The 25% discount is great. There are lots of pretty things to look at.

    Cons

    The furniture quality is poor, Merchandise is overpriced, The training is minimal.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    No Wonder they went out of business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    The hours are very flexible there, as expected in part-time retail. There was a lot of freedom to take on new tasks. Middle management was great -- made some great friends and learned a lot. Also, the staff discount was great.

    This is a good company to work for if you do not want to become invested in a career. Part time or seasonal at Christmas is the most I would do.

    Cons

    The store manager should have been let go years before I came on board. Thankfully middle-management was there to pick up the pieces for her. The store I was working for closed, partially due to the store manager, and partially due to the company doing poorly overall. This could have been a great place to work if the highers up kept a closer eye on the manager. She was ridiculous. She even kept her dog in the office where it would bark and make messes all day.

    Advice to ManagementAdvice

    Middle management: great job keeping a sane buffer between the Store Manager and the staff. Store manager: now that the store is closed, I hope you realize how much other people were picking up after you. i imagine settling into a new job will be difficult. I suggest you leave the dog at home.

    No opinion of CEO
  6.  

    Very little room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    My coworkers were generally very friendly and helpful. Management was really nice and they are very good about working around your schedule.

    Cons

    This job is only good if you're looking to work part time, a couple of days per week. This might be an ideal situation for someone that's semi-retired looking to get out of the house, or a college/high school student, or if you're just looking for a second job.Every sales associate is considered a "limited employee", meaning they are all part time and not one of them can work more than 20 hrs a week. You'll be lucky to work 10 hrs a week, because they hire such a large amount of sales associates and keep them all working just a couple days per week. The only way to get more hours is to be promoted to a management position, and that's very unlikely to happen considering there are a lot of sales associates that have been there for years, trying to move up in the company. And if you DO move up, you'll hardly get a raise and you'll work maybe, 30 hrs a week (not even full time). They push the Pier 1 card way too hard on customers, and train the employees to badger the customers and follow them around the store trying to get them to buy something. They push employees way too hard to make sales. The sales goals are completely unrealistic.

    Advice to ManagementAdvice

    Quality not quantity..hire less sales associates and give them more hours, better pay and benefits. Set REALISTIC sales goals and don't push your associates to annoy customers into buying something or signing up for the pier 1 card. Most shoppers do not like to be pestered into buying or signing up for something

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Over-worked as a part-timer

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in College Station, TX (US)
    Former Employee - Sales Associate in College Station, TX (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Fast paced work
    Opportunities to distinguish oneself from work accomplishments
    Discounts on store merchandise

    Cons

    Sales goals set unrealistically high for the amount of store traffic
    Penalties arising from not meeting those sales goals
    Was forced to work through sickness, resulting in more sickness

    Advice to ManagementAdvice

    Do not expect part-timers who are on a tight schedule (school, other jobs, etc.) to reach the top of the sales chart during their time there. It is very improbable for those that work 15 hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Store Policy's are Ridiculous

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    The environment is nice and the people are friendly. Sales goals when met get you bonus's

    Cons

    The store policy saying nothing is allowed on you on the sales floor is ridiculous. You have to buy locks for your "own" locker to put your belongings in. I did not feel I needed to buy a locker when all I have on me was my phone keys and wallet. It was an argument stating if I couldn't follow policy about leaving it in the back than don't show back up for work. I have done nothing but be a team player and drive this company up with in store surveys and meeting sales goals. It's a shame the policies are a little too much and they seems to pick more on the younger crowd versus the older employees.

    Advice to ManagementAdvice

    Be fair to ALL employees and not just pick and choose.

  9.  

    Very pushy environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports

    Pros

    25% off discount.
    fun seeing all the new merchandise come in

    Cons

    Flexes!!!! If you have a flex shift it means you have to call two hours before your shift to see if they need you in or not. its a huge waste of time and i have flexes every day. either my first half or second half of my shifts are flexes.

    this job is terrible at working around schedules. I can't work a hour after store is closed for safety reasons but they schedule me for transitions that mean I don't leave until 1am and I have no way home so I have to walk or call a cab. I explained to my manager and put in teamworks my availability which is pretty flexable because I can work seven days a week open to close but they still choose to disregard my safety and take advantage of me and force me to work at times in unable and leave me stranded.

    they want you to harass customers. We have to greet every customer that comes in the store and ask them what brings them in (which customers usually say they are browsing and give you a look like go away) than you have to touch back in with them to push sales and the card than when you ring them out push the card and the survey. Its just too pushy

    I climb matters everyday. The store is so crowded with merchandise they stack things ontop of each other and the store looks clustered. Unorganized I can't find merchandise. IMAX will say we have two items and I just can't locate them so the disorganization is causing loss of sales. When I climb latters to get chairs up on the diameter of the store I don't feel safe and I'm forced to lift chairs on latters regardless of my fears of safety.

    turnover rate is high. Employees dont stick.

    pay is bad. Not worth all the harassing, waste of time flexes I have to stop my life for and never get called in, risks of injury and they will fight you on workmans comp. But expect you to climb like a monkey and move heavy furniture. No safety belts or anything

    Advice to ManagementAdvice

    Our safety should come first. it obviously doesnt at all whatsoever! I agree on pushing the card but theres a fine line between pushing and harassing! And dont expect to pay close to minimum wage with 12 hours a week and get $26 a hour fulltime work! Care about the people who have influence on your customers!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Not as shiny as it looks on the outside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Dallas, TX (US)
    Current Employee - Store Manager in Dallas, TX (US)

    I have been working at Pier 1 Imports full-time (more than 10 years)

    Pros

    closed on Thanksgiving and Christmas. Attempt to engage associates

    Cons

    0 room for career advancement past store manager. They only hire externally for anything higher than that. Extremely low wages with often no raises. It's all who you know and not your work performance.

    Advice to ManagementAdvice

    Engage your people better and reward them for the hard work it takes to make the store a success. Stop hiring external snake oil salesman who can talk the good talk and actually don't do anything once in their roles. You have dedicated people who have proven time and time again to be successful in the organization. Tap into that talent and set up a training program to get Store Managers to the next level.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Just an average part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    -good part time work for high school/college students looking for extra money
    -25% discount

    Cons

    -no opportunity to advance
    -most of the products are overpriced crap
    -way too much pressure to sell credit cards, makes customers irritated/uncomfortable
    -low pay, low hours. This is not a job for someone with a family to feed.
    -unreliable scheduling (flex shifts, varied hours, schedule not posted until late in the week so there can be conflicts if you work 2 jobs)
    -inappropriate clothing requirements (no one is allowed to wear sneakers, despite daily ladder use, furniture moving, and stockroom work)

    Advice to ManagementAdvice

    -Back off with the credit cards. Don't punish employees if a customer doesn't want one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Pier 1 Imports Photos

Employees only area at a Pier 1 in California.... note the "Don't mess with Texas" on the chalk board...
Taking wicker basket off the shelf for a customer who was laughing hysterically
Pier 1 Imports
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