Pier 1 Imports

www.pier1.com

Pier 1 Imports Reviews

Updated 25 January, 2015
Updated 25 January, 2015
670 Reviews
3.0
670 Reviews
Rating Trends

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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
346 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

142 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Pier 1 Imports full-time (more than a year)

    Pros

    Discounts Love the product. Just got to watch the quality of some items.

    Cons

    May not be true for all locations but watch out for some managers. No respect for others.

    Advice to ManagementAdvice

    For those DM's out there. Please recognize that every store as more then a manager. If you want to know how the store is ran day by day talk to staff they will tell you. The BS fed to you by manager not always good. The location I was at had a manager the was useless but a very good at BS on the day DM around.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Sherwood Park, AB
    Current Employee - Sales Associate in Sherwood Park, AB

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    You can change your availability as much as you want, check your schedule online at home, they're really good about giving certain time off for appointments etc.

    Cons

    You only get unpaid half hour lunch breaks, the management is totally apathetic when it comes to you as a person (you're just a number in their eyes), everybody is pretentious, you will constantly receive "cues" even when every customer in your section either has been helped or doesn't want help.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Over worked, Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    The 25% discount is great. There are lots of pretty things to look at.

    Cons

    The furniture quality is poor, Merchandise is overpriced, The training is minimal.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    No Wonder they went out of business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    The hours are very flexible there, as expected in part-time retail. There was a lot of freedom to take on new tasks. Middle management was great -- made some great friends and learned a lot. Also, the staff discount was great.

    This is a good company to work for if you do not want to become invested in a career. Part time or seasonal at Christmas is the most I would do.

    Cons

    The store manager should have been let go years before I came on board. Thankfully middle-management was there to pick up the pieces for her. The store I was working for closed, partially due to the store manager, and partially due to the company doing poorly overall. This could have been a great place to work if the highers up kept a closer eye on the manager. She was ridiculous. She even kept her dog in the office where it would bark and make messes all day.

    Advice to ManagementAdvice

    Middle management: great job keeping a sane buffer between the Store Manager and the staff. Store manager: now that the store is closed, I hope you realize how much other people were picking up after you. i imagine settling into a new job will be difficult. I suggest you leave the dog at home.

    No opinion of CEO
  6.  

    Great, strategic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Chesapeake, VA (US)
    Former Employee - Retail Sales Associate in Chesapeake, VA (US)

    I worked at Pier 1 Imports

    Pros

    Emloyee discount, atmosphere pleasant, clear expectations

    Cons

    Low pay, high sales expectations

    Advice to ManagementAdvice

    Higher pay for hard working retailers

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Opportunity for advancement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    You have opportunity for advancement

    Cons

    You have hoops to jump thru to advance

  8. 3 people found this helpful  

    Nice Atmosphere, Flawed Management Strategies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports

    Pros

    You leave the store covered in glitter! Everything smells wonderful, and you are surrounded by beautiful merchandise. The employee discount is nice. I enjoyed genuinely helping customers meet their needs, and I often had fun working as a store associate during the holidays. Pier 1 hires great people, and my wonderful coworkers helped keep me sane during periods of stress. I learned a lot about merchandising, pricing, and the way that the retail industry operates during this job.

    Cons

    Some members of management put a ridiculous amount of pressure on employees to open credit card accounts. My store had a points wall which served to shame associates that had not managed to coerce customers into opening credit card accounts. I often felt like managers were talking down to me during "sales coaching" sessions, where I would be blamed for not meeting hourly sales goals. We associates are encouraged to "work" every customer, pushing additional merchandise, the credit card, and add-on items onto them. We had to try to get customer information (email, phone number, etc), as well as try to implement suggestive selling strategies all during the POS. The management is obsessed with hourly metrics, to the point that it negatively impacts the performance of the team. On top of this, bizarre scheduling practices (including the inexplicable "flex" shifts) and low pay scale make this a hard part-time job to maintain.

    Advice to ManagementAdvice

    Treat your employees with respect, and trust in their ability to represent your product and brand. Pushing credit card services on every customer makes the company seem overly aggressive, and it diminishes the overall experience for customers and employees. Pier 1 hires great associates with great people skills and design sense, but the company loses associates frequently because of the low pay and lack of managerial support. Keep the focus on the product and lose the gimmicks.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Fun for a while

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    Customers are fun to help. Merchandise is varied which appeals to a variety of people.

    Cons

    Training is marginal. Compensation is low for what is expected.

    Advice to ManagementAdvice

    Reward the associates more. Be more encouraging with compliments.

  10. 3 people found this helpful  

    Groundhog Day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Los Angeles, CA (US)
    Former Employee - Store Manager in Los Angeles, CA (US)

    I worked at Pier 1 Imports full-time (more than 3 years)

    Pros

    At first, it's a fun job. It's fast paced and there is always tasks that need to be completed. I believe the upper management truly cares but it doesn't translate or filter down to the field level.

    Cons

    It's literally Groundhog Day at this company. I look at their merchandise now and little has changed in the past 5-6 years. This company has a model that includes their credit card and with that said, their inventory mix should give incentive to that customer base to keep them coming back, which is does not. There is no room for growth in your career at this company unless someone dies or you want to move to TX. Store Manager is the top rung and it pays terribly low, especially for what you are asked to do.

    Advice to ManagementAdvice

    Use some of your marketing money towards payroll. Stop moving stuff around (floorsets). It confuses the customer and takes tons of payroll hours that should be used towards assisting customers. Figure a way to move merchandise that isn't dangerous to the health of your associates. Get your online systems up to par. Add district help to the stores, ie DM or Visual DM. One Regional is not effective.

    Recommends
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Could be so much better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports part-time (more than a year)

    Pros

    Co-workers are very nice, products are fantastic. 25% employee discount, and great customers.

    Cons

    Way too stressful. I don't know what has happened to retail to turn it into such a stressful job. The constant coaching and stress of opening instant credits was overwhelming. You really couldn't give the best customer service because you'd be so stressed about pitching the credit card, even when the customer would decline, you still had to mention more benefits, and a lot of customers were put-off by the constant harassment. Then there is "conversion". You get in trouble for not converting at least 35% of the people who walk into the store into sales. Never mind that people walk in and out to use the restroom, ask for directions, or let their kids run in and out of the store making it impossible to accomplish a 35% conversion on a regular basis. You could have a $1,000 furniture sale, but not want to help the customer out the door with their purchase because it would wreck your conversion. It truly is insane. Also, the weekly shipments that they expect you to unload, build furniture, and display it super quickly all while not "tasking" when customers are in the store. And lastly, the surveys. You can't be a genuine sales person when you have a list of statements you have to make to customers to ensure you don't get marked down for not saying...and it's a long one. So everyone sounds robotic saying the same things over and over. It's a shame, because Pier1 could be a fabulous place to work if they threw out all of the constant stressful tracking, and just let their employees shine and make real connections with their customers simply by being real themselves.

    Advice to ManagementAdvice

    Throw out the constant tracking, time-wasting conference calls and focus more on product knowledge.

    Doesn't Recommend
    No opinion of CEO

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