Pier 1 Imports Reviews

Updated 13 October, 2014
Updated 13 October, 2014
585 Reviews
3.2
585 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
315 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 61 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 110 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 43 reviews)

More Highlights

65 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awful

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    Nice Atmosphere, Great Associates. Nice customers.

    Cons

    So many Cons

    1).They do not offer reference/letter of reference to anyone who needs it. After working here for a while, you would think you should be entitled to some things.
    2) Too many staffs.. Over 10 associates at once in a little shop
    3) It gets boring. Nothing to do most days due to too much staff/ too little customers
    4) Management is Pushy. We are told to ask for so many things from customers, its unbelievable.
    5) They play favorites
     and yes, you have to ask for permission to use the bathroom.

  2. 1 person found this helpful  

    probably good to shop at...horrible to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in North Vancouver, BC
    Current Employee - Store Associate in North Vancouver, BC

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    Visually the products were nice to work around
    A few other staff members

    Cons

    I have since graduated University and am working an office job but prior to that I worked lots of part time retail jobs and this was the worst! I would first like to say that I was not a university student disinclined to work, nor was I entitled or reluctant to work a part time job because of the nature of eventually having a degree. I want to make that clear since that has been my experience with other students who tend to complain about work due to laziness and lack of interest in a position that does not lead to their ultimate career choice. The store manager at my location as a joke: rude, demeaning,obsessive, arrogant and offensive. They have flex shifts so you ay be scheduled 1-6 with a flex till 9 but they wont tell you until 4 if you have to stay. I was told this wouldn't happen often but it was every shift. That manager thought she was saving the world it was unreal. So much bad mouthing and drama creation to fill her time sitting in her office (which was most of the time). So rude to the staff and treated other managers and shift leaders like dirt. The delivery system was useless so there were always complaints! never enough people staffed. Unreasonable hours/breaks. I ended up walking out after a conversation with my manager on a day I had come in outside of my availability to help. I felt my personal life was invaded during the conversation, under appreciated and dis respected!

    Advice to ManagementAdvice

    Keep an eye on your store managers! At the location I worked at around11 employees quit within a 3 month period for the same reason and it went unnoticed by anyone! if there's a massive turn over there's a problem and you should look into why people are quitting. So many people just never showed up for shifts anymore and told other shift leaders it was because of the treatment and dread of work but it never gets noted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Excited to let down is the best way to describe the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager in Vancouver, BC
    Current Employee - Assistant Store Manager in Vancouver, BC

    I have been working at Pier 1 Imports

    Pros

    Discount were great the co- workers (staff) still love the product,enjoyed the customers.benefits,the constant changes within the store were refreshing.

    Cons

    Senior Management needs to realize why it is that good staff are leaving stores after years of service in the lower mainland.Having worked over 10 years at Pier 1 this should be a wake up call to Head Office to review the District Managers and Store Managers.One store lost all of it`s seasoned staff due to poor management. Policy &Procedure is not respected.

    Advice to ManagementAdvice

    To Head Office review your district managers and managers.There seems to be a gap in the communication It seems very clear that something is wrong in upper management .Some old ways need to be changed.

    Doesn't Recommend
    Approves of CEO
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  5.  

    good job, but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Associate in Toronto, ON
    Current Employee - Store Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    I find the merchandise and customers to be Interesting and rewarding to serve.

    Cons

    I'm shocked at the scheduling. They schedule you only one week at a time and just a few days ahead. It's impossible if you have any other kind of life. I guess that this weird scheduling behaviour is due to incompetence and/or power-tripping abuse.

    Advice to ManagementAdvice

    Schedule people in a basic weekly pattern that allows them to plan their life around it. For example, say to people that you want them to keep their Sundays and Wednesdays free. Then fill in the details as you get close to the week. People need to have a pattern so that they can plan their other activities around it. The place where I'm working appears to be completely random, making it extremely difficult to do anything else but wait for their call, which is, I guess, what they want?

    Doesn't Recommend
    No opinion of CEO
  6.  

    I have been working at Pier 1 Imports full-time (more than 3 years)

    Pros

    Cool product and discount there is not really too much else to say. But I have to put a 20 word minimum. Do not work here unless you want to do a lot of manual labor

    Cons

    Low pay, lots of lifting, upper management thinks it's so easy and does not understand time lines to execute. Promos Change almost daily, or weekly hard to keep up. Always short staffed.

    Advice to ManagementAdvice

    Pay better! Hire a backroom manger. Stop telling your managers it's so easy if you just plan, you can plan all day long and it won't help because the workload out weighs the people avail to do it

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great Product Sabotaged by Poor Management Practices and Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead - MOD in Raleigh, NC (US)
    Current Employee - Sales Lead - MOD in Raleigh, NC (US)

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Customers are usually wonderful and appreciate efforts to assist them, or when sharing new ideas and items. Awesome fragrances and very pretty use of color and displays to provide inspiration. Great new furniture products being introduced.

    Cons

    Disingenuous management. They will imply promotional opportunities exist as a "carrot" to avoid hiring necessary staff and to get more work out of an employee beyond their job description. Will also mess with scheduling (cutting hours to 10-15/wk for a month or more without notice or explanation) if they've been "working you too many hours" and so would have to pay for benefits. Supervisors also improperly force employees to clock out for breaks even though you are not allowed to leave if overlapping management coverage hasn't been scheduled. Supervisors threaten that to not clock out would result in being written up on an action plan. Regional managers have also had store level management falsify employee files in order to (retro actively) manufacture a "repeat" offense. In this area, there is also a well known "personal favorites" clique that, if you're not a part of, would forever keep you as an outsider, or worse, on the "To-Go" list, simply because the regional manager doesn't like your look or your personality doesn't click with hers (read, bend over and kiss her feet).

    Also, the Part-Time employment model Pier 1 practices (to avoid paying benefits) which covers nearly ALL store employees, combined with extremely low Associate pay (~8-8.50/hr), fosters high turnover and inadequate employee coverage for basic tasks needed for the functioning of the store and stockroom. This always makes it impossible to meet sales figures, KPIs, etc. on a consistent basis.

    Advice to ManagementAdvice

    Corporate management should guarantee a safe environment to share insights from the store level, while circumventing the regional management teams, in order to learn what is and isn't going on properly at their stores - particularly for repeat underperformers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Awful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contortionist! in Tampa, FL (US)
    Former Employee - Contortionist! in Tampa, FL (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Absolutely no "pros" for a part time Pier 1 employee.

    Cons

    The leaders and shareholders of this organization are taking absolute advantage of part-time employees by only paying $8.00 an hour to do ridiculous amounts of work and push their credit card that essentially rapes people through the interest they'll have to pay to buy all the garbage this outfit sells. I lasted a week (maybe) but realized after my first day on the floor that this was nothing more than a hell hole of a place to work. This company should be ashamed of itself. Now I realize why people are screaming to increase minimum wage! I've never worked for such an awful company before.

    Advice to ManagementAdvice

    Reward your part timers - those are the people who bust their butts to generate undeserved revenue for Pier 1!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Newport Coast, CA (US)
    Former Employee - Sales Associate in Newport Coast, CA (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    The discount, friendly co-workers, great view of the ocean.

    Cons

    Very limited hours if i was lucky I maybe got one four hour shift a week and that was it. Also they make their part time associates clean bathrooms and facilities. The managers never do any of that except treat you like you are less of a person for being a sales associate. They don't tell you when hiring new employees that you are responsible for cleaning to. Do not work here they seem to be going out of business and have a crappy business model as well.

    Advice to ManagementAdvice

    When you tell the new hire that they will be getting at least 20 hours a week stick to it please. Also you need to go over what exactly is in the employees responsibility when hiring a new employee. Also please treat the employees a lot better than just expendable labor. The managers are so damn lazy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Proceed with caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stockroom Coordinator
    Current Employee - Stockroom Coordinator

    I have been working at Pier 1 Imports full-time (more than an year)

    Pros

    I loved the product they sell and liked most of the people I worked with. Some of the managers want you to be yourself and help the customers make choices on what to buy.

    Cons

    the store I was in went through 3 store managers in 2 years. when ever there was an issue you where unable to speak to the store manager about the issue with out feeling stupid. I worked my butt off just to be treated like a child. trying to get through to the Distric manager was an even bigger waste of time. I understand there focus but they still need to take care of there staff when an issue occurs.

    Advice to ManagementAdvice

    listen to those who ask for help i regulars to issues with management. morale should be positive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Another greedy company (pier 1 Temecula, CA)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Temecula, CA (US)
    Current Employee - Sales Associate in Temecula, CA (US)

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Fellow associates are the best asset to the company. The set up of statements is fun to do too.

    Cons

    Pay is barely above minimum wage for any associate. They expect lots of things done from certain people. The incentives for employees are crap (3 pier1 bucks for getting the most credit card, or selling UNICEF Christmas cards, sometimes nothing ). Associates are often ignored with new suggestions they bring up to management. Management always have the last word on anything regardless if they make sense or not, for example, no pier1 merchandise on the break room, even though employees love shopping there.

    Advice to ManagementAdvice

    Increase the power to associates by letting them choose employees of the quarter. This is the 21st century, and management shouldn't have the last word on everything. They are people too and they make mistakes (horrid mistakes). The big problem right now is talent being driven away by management. Increase associates paycheck, or bonuses. Associates love pier1, and if they have the money to spend on the store, pier1 most likely will see an increase in sales. Promoting within the associates will be great as well. Older associates feel really unappreciated if sales leads are brought from outside the store, and having to deal with training them while their opinion is constantly disregarded.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Pier 1 Imports Photos

Employees only area at a Pier 1 in California.... note the "Don't mess with Texas" on the chalk board...
Taking wicker basket off the shelf for a customer who was laughing hysterically
Pier 1 Imports
christmas

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