Pier 1 Imports

  www.pier1.com
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Pier 1 Imports Reviews

Updated 10 July, 2014
Updated 10 July, 2014
552 Reviews

3.2
552 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
296 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy (in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break) (in 31 reviews)

More Highlights

61 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    probably good to shop at...horrible to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate  in  North Vancouver, BC
    Current Employee - Store Associate in North Vancouver, BC

    Pros

    Visually the products were nice to work around
    A few other staff members

    Cons

    I have since graduated University and am working an office job but prior to that I worked lots of part time retail jobs and this was the worst! I would first like to say that I was not a university student disinclined to work, nor was I entitled or reluctant to work a part time job because of the nature of eventually having a degree. I want to make that clear since that has been my experience with other students who tend to complain about work due to laziness and lack of interest in a position that does not lead to their ultimate career choice. The store manager at my location as a joke: rude, demeaning,obsessive, arrogant and offensive. They have flex shifts so you ay be scheduled 1-6 with a flex till 9 but they wont tell you until 4 if you have to stay. I was told this wouldn't happen often but it was every shift. That manager thought she was saving the world it was unreal. So much bad mouthing and drama creation to fill her time sitting in her office (which was most of the time). So rude to the staff and treated other managers and shift leaders like dirt. The delivery system was useless so there were always complaints! never enough people staffed. Unreasonable hours/breaks. I ended up walking out after a conversation with my manager on a day I had come in outside of my availability to help. I felt my personal life was invaded during the conversation, under appreciated and dis respected!

    Advice to ManagementAdvice

    Keep an eye on your store managers! At the location I worked at around11 employees quit within a 3 month period for the same reason and it went unnoticed by anyone! if there's a massive turn over there's a problem and you should look into why people are quitting. So many people just never showed up for shifts anymore and told other shift leaders it was because of the treatment and dread of work but it never gets noted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Excited to let down is the best way to describe the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Vancouver, BC
    Current Employee - Assistant Store Manager in Vancouver, BC

    Pros

    Discount were great the co- workers (staff) still love the product,enjoyed the customers.benefits,the constant changes within the store were refreshing.

    Cons

    Senior Management needs to realize why it is that good staff are leaving stores after years of service in the lower mainland.Having worked over 10 years at Pier 1 this should be a wake up call to Head Office to review the District Managers and Store Managers.One store lost all of it`s seasoned staff due to poor management. Policy &Procedure is not respected.

    Advice to ManagementAdvice

    To Head Office review your district managers and managers.There seems to be a gap in the communication It seems very clear that something is wrong in upper management .Some old ways need to be changed.

    Doesn't Recommend
    Approves of CEO
  3.  

    good job, but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Associate  in  Toronto, ON
    Current Employee - Store Associate in Toronto, ON

    Pros

    I find the merchandise and customers to be Interesting and rewarding to serve.

    Cons

    I'm shocked at the scheduling. They schedule you only one week at a time and just a few days ahead. It's impossible if you have any other kind of life. I guess that this weird scheduling behaviour is due to incompetence and/or power-tripping abuse.

    Advice to ManagementAdvice

    Schedule people in a basic weekly pattern that allows them to plan their life around it. For example, say to people that you want them to keep their Sundays and Wednesdays free. Then fill in the details as you get close to the week. People need to have a pattern so that they can plan their other activities around it. The place where I'm working appears to be completely random, making it extremely difficult to do anything else but wait for their call, which is, I guess, what they want?

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Needs a lot of improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Beautiful building to work in (Headquarters). Free parking. Great cafeteria.

    Cons

    Computer software broken more often than not. Crazy hours. Lack of permanent seating. Pay is so-so. Not competitive pay. When you hire on they make it seem like you are going to contribute to the company and be an important part of it. I didn't see that. Roller-coaster shifts. Different start time each day and no two days in a row off. No way to plan. Job description not accurate.

    Advice to ManagementAdvice

    Be more professional. Know your employees and take a genuine interest in them. Quit paying lip service to questions and problems that arise. Please be aware that your employees are your company. Be pro-active instead of running around looking for the next meeting. Way too many meetings at this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    The system is flawed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Palm Harbor, FL (US)
    Former Employee - Sales Associate in Palm Harbor, FL (US)

    Pros

    Great coworkers and associate discounts.

    Cons

    They don't allow you to work full time, never got a raise in a year and pregnancy benefits were horrible!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Stay Away! - Conroe, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Conroe, TX (US)
    Current Employee - Sales Associate in Conroe, TX (US)

    Pros

    The employee discounts, short shifts a few days a week, and 99% of the customers are awesome! Perfect for any college kid wanting to make a few bucks while still having Summertime fun!

    Cons

    Store Manager/Sale Leaders, and the over all treatment of the employees.

    Advice to ManagementAdvice

    Don't throw your new employees out on the floor with just two hours of computer training. We need more! And when we make a mistake, yes, correct us, but PLEASE stop doing it in front of the customers! It makes everyone around very uncomfortable and it's also very unprofessional. Do it behind closed doors and STOP talking to us like we are complete morons for not having the proper training. It's your fault, not ours.
    You also need to be more courteous to our customers. THEY are the reason we have a job. THEY are the ones that help make our goals every hour, every day. I am tired of apologizing to them for your actions. The customer may not always be right, but it is your job (and ours) to resolve any issues they may have so that they want to return. I know it can't be an easy job to manage the store but it isn't easy for us to keep a smile on our face and to care if we're always being yelled at by you and basically being put down for being human and making mistakes.
    I used to enjoy working here but no longer. After a little over a month, I have decided that I can no longer deal with the hostile environment and the deterioration of my self worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Corporate does not value or respect their store associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Huntington, NY (US)
    Former Employee - Sales Associate in Huntington, NY (US)

    Pros

    If one is creative and has a good eye for design setting up displays and helping customers decorate is satisfying. Employee 25% discount is fair

    Cons

    Store managers primary objective is to make the payroll budget and open credit cards which is bad news for any associate who wants more than 15-20 hrs per week. You won't get enough hrs to make the job worthwhile

    Advice to ManagementAdvice

    No wonder you're " always looking for great talent" when you don't pay enough to keep your talent let alone attract it to begin with. Your hourly pay is the lowest in the home furnishing industry!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    A love/hate (mostly hate) relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Beautiful merchandise, a great working environment (aesthetically). Um, I liked the music? There's really not much about working at this place that I liked beside how it looked.

    Oh, the customers were wonderful; usually cute little old ladies looking to buy some pillows or something.

    Cons

    The schedule can have you go from either working once a week to every single day without any warning. The manager that I usually worked under was a complete and total female dog if you catch my drift. There is constant CONSTANT pressure to make customers get a card with a 25% interest rate, and they expect you to get at least one each time you come in; if you don't they will complain to you about it, constantly. There's a screen that shows you how much money you need to make per hour and it can be up to $1200, which is extremely hard to do when there are customers constantly bringing back purchased items for a refund. The managers talk to you like you're stupid, and treat employees like dirt unless you're making them money; they don't acknowledge the fact that you're trying.

    Working until midnight on a Sunday when I had class the next morning was no fun either, and neither was standing for 4-5 hours straight with no break. We're also supposed to basically harass every customer that we come across and try to make them buy something; when you actually get a customer that needs your help for an extended amount of time they make you go talk to someone else, claiming that you've been with one customer too long - they've said this in front of customers buying $2000 worth of stuff and they have left the store with their money in their pockets, pissed.

    Advice to ManagementAdvice

    Back off! Back off of that stupid card, and quit trying to get us to con customers into spending more money on already extremely overpriced merchandise. Quit watching the numbers so much; maybe then you could actually make some money.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good people, fun place to work

    Cons

    Low pay, micro managing, bad hours

    Advice to ManagementAdvice

    Pay more, promote from within

  11. 2 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Hilton Head Island, SC (US)
    Former Employee - Sales Associate in Hilton Head Island, SC (US)

    Pros

    The employee discount was the only thing good about the job. Most of the upper management was terribly rude, only a handful of the people I worked with were nice to me and/or customers.

    Cons

    Extremely pushy with the credit card. I got yelled at several times because I neglected to offer the card on very minor purchases.
    Very little training. I constantly had questions that were never answered. They acted like it was a burden to train me.
    The hours are just terrible. 4 hour shifts, very little pay.

    Advice to ManagementAdvice

    Appreciate your associates!!! Train them more

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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