Pier 1 Imports Reviews

Updated 10 April, 2015
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
43 Ratings

92 Employee Reviews

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  1. Helpful (1)

    Any job is better than this!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at Pier 1 Imports

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Well this is easy, the pros are the discount and the people you work with. Customers are pretty good as well. Not many complaints.

    Cons

    They absolutely abuse the "on call" system. Be prepared to have 3- 4 flex shifts (a.k.a. no shift). Work one useless 4 hour shift then call in up to 4 times a week in the middle of the day to see if they need you to come in. Thus holding you hostage till you get the green light to stay home and make no money. Try taking that to the bank. Unless your independently wealthy and looking to waste time at a home decor store just for giggles, get another job.

    Advice to Management

    Set some realistic expectations for the business needs so you don't have more than half of your staff on call for days on end.

  2. Helpful (1)

    Awful

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    Nice Atmosphere, Great Associates. Nice customers.

    Cons

    So many Cons

    1).They do not offer reference/letter of reference to anyone who needs it. After working here for a while, you would think you should be entitled to some things.
    2) Too many staffs.. Over 10 associates at once in a little shop
    3) It gets boring. Nothing to do most days due to too much staff/ too little customers
    4) Management is Pushy. We are told to ask for so many things from customers, its unbelievable.
    5) They play favorites
     and yes, you have to ask for permission to use the bathroom.

  3. Helpful (1)

    probably good to shop at...horrible to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in North Vancouver, BC
    Current Employee - Store Associate in North Vancouver, BC

    I have been working at Pier 1 Imports part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Visually the products were nice to work around
    A few other staff members

    Cons

    I have since graduated University and am working an office job but prior to that I worked lots of part time retail jobs and this was the worst! I would first like to say that I was not a university student disinclined to work, nor was I entitled or reluctant to work a part time job because of the nature of eventually having a degree. I want to make that clear since that has been my experience with other students who tend to complain about work due to laziness and lack of interest in a position that does not lead to their ultimate career choice. The store manager at my location as a joke: rude, demeaning,obsessive, arrogant and offensive. They have flex shifts so you ay be scheduled 1-6 with a flex till 9 but they wont tell you until 4 if you have to stay. I was told this wouldn't happen often but it was every shift. That manager thought she was saving the world it was unreal. So much bad mouthing and drama creation to fill her time sitting in her office (which was most of the time). So rude to the staff and treated other managers and shift leaders like dirt. The delivery system was useless so there were always complaints! never enough people staffed. Unreasonable hours/breaks. I ended up walking out after a conversation with my manager on a day I had come in outside of my availability to help. I felt my personal life was invaded during the conversation, under appreciated and dis respected!

    Advice to Management

    Keep an eye on your store managers! At the location I worked at around11 employees quit within a 3 month period for the same reason and it went unnoticed by anyone! if there's a massive turn over there's a problem and you should look into why people are quitting. So many people just never showed up for shifts anymore and told other shift leaders it was because of the treatment and dread of work but it never gets noted.

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  5. Helpful (1)

    Excited to let down is the best way to describe the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager in Vancouver, BC
    Current Employee - Assistant Store Manager in Vancouver, BC

    I have been working at Pier 1 Imports

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Discount were great the co- workers (staff) still love the product,enjoyed the customers.benefits,the constant changes within the store were refreshing.

    Cons

    Senior Management needs to realize why it is that good staff are leaving stores after years of service in the lower mainland.Having worked over 10 years at Pier 1 this should be a wake up call to Head Office to review the District Managers and Store Managers.One store lost all of it`s seasoned staff due to poor management. Policy &Procedure is not respected.

    Advice to Management

    To Head Office review your district managers and managers.There seems to be a gap in the communication It seems very clear that something is wrong in upper management .Some old ways need to be changed.

  6. good job, but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Associate in Toronto, ON
    Current Employee - Store Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    I find the merchandise and customers to be Interesting and rewarding to serve.

    Cons

    I'm shocked at the scheduling. They schedule you only one week at a time and just a few days ahead. It's impossible if you have any other kind of life. I guess that this weird scheduling behaviour is due to incompetence and/or power-tripping abuse.

    Advice to Management

    Schedule people in a basic weekly pattern that allows them to plan their life around it. For example, say to people that you want them to keep their Sundays and Wednesdays free. Then fill in the details as you get close to the week. People need to have a pattern so that they can plan their other activities around it. The place where I'm working appears to be completely random, making it extremely difficult to do anything else but wait for their call, which is, I guess, what they want?

  7. Customer Relations Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Worth, TX (US)
    Former Employee - Customer Service Representative in Fort Worth, TX (US)

    I worked at Pier 1 Imports

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discount was great to have. Staff is friendly

    Cons

    Systems used need rehau so that there is less cancellations leasing to escalations

    Advice to Management

    Get the systems in sync to where things are correct so that most of the escalation calls would not have to happen. If a person is sick that shouldn't count against them. Revamp the point system to prevent losing great agents.

  8. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount was great, but you were not able to use the 25% off with any coupon offers, credit card promotions, or final sale items.
    Had fun overall working with some staff who were wonderful, fun, and energetic.

    Cons

    Catty, catty, catty!!
    Very unprofessional people worked at my location. Upper management barely worked, and usually just stayed in the office and told sales leads what to do..and what they did wrong. Our Assistant Store Manager was HORRIBLE, unprofessional, and needed a course in maturity.
    They underpay you for what you work, Pier One has small petite girls unload large freight trucks of sofas, dining tables, etc. and do not give ANY proper lifting training and techniques. Also we have no "freight boys" who load merchandise into cars...it is associates. Our store was an OSHA and fire safety violation which I'm surprised no one ever said anything, or if they had, I'm sure it was hidden like everything else was in our location.
    Underpaid and poorly managed environment of associates and managers all trying to get another employee in trouble.

    Advice to Management

    Compensate your management in the stores. They are the ones who are literally running and managing your stores. Stop with your pointless and mindless conference calls and sales chats and put yourself in the shoes of management and act like you actually work IN the stores, vs being an overseer.
    Stop dangling the carrot and promising associates and sales leader more money...because the 50cents/ $1 increase an hour isn't enough to do what you expected.

  9. Stay Away from this Retailer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Bronx, NY (US)
    Former Employee - Assistant Store Manager in Bronx, NY (US)

    I worked at Pier 1 Imports full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Seeing all the unique merchandise!! And the 25% associate discount.

    Cons

    This is a copy of another review and it's exactly what I went through!

    Dysfunctional and toxic working conditions. Extremely dangerous physical conditions in stockrooms and Pier 1's complete failure to enforce their own physical requirements policy. Too few people had to do an enormous amount of heavy physical work. I suffered multiple serious repetitive trauma injuries which Pier 1 refused to take responsibility for and then ultimately fired me. I have been left financially devastated and will be living with chronic pain and disability because Pier 1 failed to provide me with a safe working environment.

    Pier 1 also has some truly unqualified store managers with no business sense who were abusive and bullying. Pier 1's absolute indifference when it came to serious concerns of their employees is truly criminal. There is shockingly low pay at all levels of employment and unreliable hours for part time associates.

    If you are looking for a career in retail stay far away from this dead end company. I am sure their ultimate goal is to be a primarily online retailer so they do not have to deal with all those messy human needs of the associates in their stores.

    Advice to Management

    This is a copy of another review and it's exactly what I went through!

    I do not know what kind of advice you can give to a morally bankrupt management team. Much like an alcoholic, they would have to look deeply and admit how egregious their behavior has been in terms of the well being of their associates. It is just never going to happen

  10. Helpful (1)

    Working at Pier 1 imports Left My Life in Ruins

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Palm Beach Gardens, FL (US)
    Former Employee - Assistant Manager in Palm Beach Gardens, FL (US)

    I worked at Pier 1 Imports full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Working with some truly special associates and unique merchandise from talented artisans.

    Cons

    Dysfunctional and toxic working conditions. Extremely dangerous physical conditions in stockrooms and Pier 1's complete failure to enforce their own physical requirements policy. Too few people had to do an enormous amount of heavy physical work. I suffered multiple serious repetitive trauma injuries which Pier 1 refused to take responsibility for and then ultimately fired me. I have been left financially devastated and will be living with chronic pain and disability because Pier 1 failed to provide me with a safe working environment.

    Pier 1 also has some truly unqualified store managers with no business sense who were abusive and bullying. Pier 1's absolute indifference when it came to serious concerns of their employees is truly criminal. There is shockingly low pay at all levels of employment and unreliable hours for part time associates.

    If you are looking for a career in retail stay far away from this dead end company. I am sure their ultimate goal is to be a primarily online retailer so they do not have to deal with all those messy human needs of the associates in their stores.

    Advice to Management

    I do not know what kind of advice you can give to a morally bankrupt management team. Much like an alcoholic, they would have to look deeply and admit how egregious their behavior has been in terms of the well being of their associates. It is just never going to happen

  11. culture shock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Worker in Savannah, GA (US)
    Former Employee - Worker in Savannah, GA (US)

    I worked at Pier 1 Imports

    Pros

    employees were fun but that's it

    Cons

    if upper management, hr manager especially did not act like a dictator and treated people with respect, positive results will be found. not to mention extremely offensive and doesn't know how to take a chill pill. old director was just as bad maybe a little worse,. culture is just plain bad

    Advice to Management

    treat your employees with respect, big time. don't speak on thought leadership if you can't act on it.

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