Pier 1 Imports

  www.pier1.com
  www.pier1.com

Pier 1 Imports Reviews

Updated 15 December, 2014
Updated 15 December, 2014
627 Reviews
3.1
627 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
333 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

73 Employee Reviews Back to all reviews

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  1.  

    Awful

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    Nice Atmosphere, Great Associates. Nice customers.

    Cons

    So many Cons

    1).They do not offer reference/letter of reference to anyone who needs it. After working here for a while, you would think you should be entitled to some things.
    2) Too many staffs.. Over 10 associates at once in a little shop
    3) It gets boring. Nothing to do most days due to too much staff/ too little customers
    4) Management is Pushy. We are told to ask for so many things from customers, its unbelievable.
    5) They play favorites
     and yes, you have to ask for permission to use the bathroom.

  2. 1 person found this helpful  

    probably good to shop at...horrible to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in North Vancouver, BC
    Current Employee - Store Associate in North Vancouver, BC

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    Visually the products were nice to work around
    A few other staff members

    Cons

    I have since graduated University and am working an office job but prior to that I worked lots of part time retail jobs and this was the worst! I would first like to say that I was not a university student disinclined to work, nor was I entitled or reluctant to work a part time job because of the nature of eventually having a degree. I want to make that clear since that has been my experience with other students who tend to complain about work due to laziness and lack of interest in a position that does not lead to their ultimate career choice. The store manager at my location as a joke: rude, demeaning,obsessive, arrogant and offensive. They have flex shifts so you ay be scheduled 1-6 with a flex till 9 but they wont tell you until 4 if you have to stay. I was told this wouldn't happen often but it was every shift. That manager thought she was saving the world it was unreal. So much bad mouthing and drama creation to fill her time sitting in her office (which was most of the time). So rude to the staff and treated other managers and shift leaders like dirt. The delivery system was useless so there were always complaints! never enough people staffed. Unreasonable hours/breaks. I ended up walking out after a conversation with my manager on a day I had come in outside of my availability to help. I felt my personal life was invaded during the conversation, under appreciated and dis respected!

    Advice to ManagementAdvice

    Keep an eye on your store managers! At the location I worked at around11 employees quit within a 3 month period for the same reason and it went unnoticed by anyone! if there's a massive turn over there's a problem and you should look into why people are quitting. So many people just never showed up for shifts anymore and told other shift leaders it was because of the treatment and dread of work but it never gets noted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Excited to let down is the best way to describe the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager in Vancouver, BC
    Current Employee - Assistant Store Manager in Vancouver, BC

    I have been working at Pier 1 Imports

    Pros

    Discount were great the co- workers (staff) still love the product,enjoyed the customers.benefits,the constant changes within the store were refreshing.

    Cons

    Senior Management needs to realize why it is that good staff are leaving stores after years of service in the lower mainland.Having worked over 10 years at Pier 1 this should be a wake up call to Head Office to review the District Managers and Store Managers.One store lost all of it`s seasoned staff due to poor management. Policy &Procedure is not respected.

    Advice to ManagementAdvice

    To Head Office review your district managers and managers.There seems to be a gap in the communication It seems very clear that something is wrong in upper management .Some old ways need to be changed.

    Doesn't Recommend
    Approves of CEO
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  5.  

    good job, but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Associate in Toronto, ON
    Current Employee - Store Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    I find the merchandise and customers to be Interesting and rewarding to serve.

    Cons

    I'm shocked at the scheduling. They schedule you only one week at a time and just a few days ahead. It's impossible if you have any other kind of life. I guess that this weird scheduling behaviour is due to incompetence and/or power-tripping abuse.

    Advice to ManagementAdvice

    Schedule people in a basic weekly pattern that allows them to plan their life around it. For example, say to people that you want them to keep their Sundays and Wednesdays free. Then fill in the details as you get close to the week. People need to have a pattern so that they can plan their other activities around it. The place where I'm working appears to be completely random, making it extremely difficult to do anything else but wait for their call, which is, I guess, what they want?

    Doesn't Recommend
    No opinion of CEO
  6.  

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Paoli, PA (US)
    Current Employee - Sales Associate in Paoli, PA (US)

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    25% discount (but at the meager hourly wage, who can afford to buy anything?!)

    Cons

    Store managers treat "store associates" like slaves. There is no recognition for a job well down, only fault-finding, This is particularly true at the Paoli, PA store. The rules and regulations and pressure to sell--especially the Pier One Rewards Card (credit card)--are onerous. Even though there's no recognition or reward, managers always tell associates the pressure is on them to sell, sell, sell. On one's feet for five hours straight; no breaks. I have logged more than three miles in a five-hour shift.

    Advice to ManagementAdvice

    Make employees feel they are worthwhile contributors to the process. Focus on praise, not reprimands.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader in Larchmont, NY (US)
    Former Employee - Sales Leader in Larchmont, NY (US)

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    Made a lot of friends, employee discount was 25% off.

    Cons

    Store Manager sits in the office all day long, and talks/gossips on the phone with managers from other stores . She never lifts a finger to help out staff, complains daily and blames other people for her own laziness and lack of skill. She is terrified of the Regional Manager, which makes for a bad situation overall, because she blames the management team for her own shortcomings. It's hard to work for a manager like this. I'm glad I left that place.
    Keep in mind, it is retail and your experience will vary greatly based on the manager you work with.. It's a shame she's allowed to get away with things at others expense.

    Advice to ManagementAdvice

    I would keep a better eye on your store level managers. It's ridiculous how this one gets away with what she gets away with.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Nothing good to say at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in San Mateo, CA (US)
    Current Employee - Assistant Store Manager in San Mateo, CA (US)

    I have been working at Pier 1 Imports full-time (more than 3 years)

    Pros

    Not a god damm thing

    Cons

    Everything! Worst experience ever! Run for the hills!

    Advice to ManagementAdvice

    Practice what you preach. Respect your employees, and you might retain some people

    Doesn't Recommend
    Disapproves of CEO
  9.  

    horrible environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Material Handler in Pooler, GA (US)
    Former Employee - Material Handler in Pooler, GA (US)

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    1 hr break good kitchen good patio

    Cons

    word is the managers and supervisors spread gossip in their meetings, even going as far as making fun of employees because of shortcomings . hr manager unprofessional, bad attitude does not care.. director very condescending. very very condescending, been pulled to a supervisor office because i did not agree on how a process was.handled, put on written for it

    Advice to ManagementAdvice

    you have to stop gossiping about your employees, seriously,they hear everything, if they don't someone else from 'your' team tells people the going ons. observing supervisor turnover is high, because they are not respected by upper management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Customer Relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations
    Current Employee - Customer Relations

    I have been working at Pier 1 Imports

    Pros

    Employee discount is by far the best. 25% off of everything. It is also nice you get 3 weeks vacation from day 1 (going to need it working for Customer relations).

    Cons

    It is worse then being in high school. The management and supervisor have nothing better to do the make comments about how you look, act, talk. To the point that it is bullying. I have over heard one supervisor make an ugly comment about an employee to another in front of that person. I would tell you go to HR but doing that nothing would come of it. Lots of employees both current and past have gone to HR and nothing has changed. They like to say we are 1 Pier 1. However, they don't pratice what they preach. Give holidays off. If the store is closed customer relations should be closed. No one wants to work Easter, thanksgiving, and Christmas.

    Advice to ManagementAdvice

    You left high school, it is time to grow up. People deserve respect. If store is closed everyone should be off. Including customer relations. We have families and would like to spend the holidays with them.

  11. 1 person found this helpful  

    Worst Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    Great co-workers. The people, including my manager, were wonderful. Everyone worked really hard despite the fact we all rolled our eyes about the fact we were even working there! Everyone knew they were over worked and under paid.

    Cons

    I really liked my co-workers at Pier One Imports. Beyond that it has to be one of the worst jobs I've ever had. There are so many skus in the store that sales associates are constantly working as stock boys. I always felt pulled between getting the never ending boxes of merchandise unpacked, and relating to customers. Pier one provides a lot of training for a retail store, but there is no commission for those sales. I felt so much pressure to get people to sign up for their credit card, or to buy one more overly fragrant candle. But at the same time I was still getting my crappy $9.00/hour! One day as I was straightening up the pillow wall for the millionth time, a shelf fell on my nose. I was ok, but I realized I was working way too hard for such a low wage.

    Advice to ManagementAdvice

    Pay your employees more. Offer commission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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