Pier 1 Imports Reviews

Updated 22 September, 2014
Updated 22 September, 2014
568 Reviews
3.2
568 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
308 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy (in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break) (in 31 reviews)

More Highlights

61 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awful

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    Nice Atmosphere, Great Associates. Nice customers.

    Cons

    So many Cons

    1).They do not offer reference/letter of reference to anyone who needs it. After working here for a while, you would think you should be entitled to some things.
    2) Too many staffs.. Over 10 associates at once in a little shop
    3) It gets boring. Nothing to do most days due to too much staff/ too little customers
    4) Management is Pushy. We are told to ask for so many things from customers, its unbelievable.
    5) They play favorites
     and yes, you have to ask for permission to use the bathroom.

  2. 1 person found this helpful  

    probably good to shop at...horrible to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate  in  North Vancouver, BC
    Current Employee - Store Associate in North Vancouver, BC

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    Visually the products were nice to work around
    A few other staff members

    Cons

    I have since graduated University and am working an office job but prior to that I worked lots of part time retail jobs and this was the worst! I would first like to say that I was not a university student disinclined to work, nor was I entitled or reluctant to work a part time job because of the nature of eventually having a degree. I want to make that clear since that has been my experience with other students who tend to complain about work due to laziness and lack of interest in a position that does not lead to their ultimate career choice. The store manager at my location as a joke: rude, demeaning,obsessive, arrogant and offensive. They have flex shifts so you ay be scheduled 1-6 with a flex till 9 but they wont tell you until 4 if you have to stay. I was told this wouldn't happen often but it was every shift. That manager thought she was saving the world it was unreal. So much bad mouthing and drama creation to fill her time sitting in her office (which was most of the time). So rude to the staff and treated other managers and shift leaders like dirt. The delivery system was useless so there were always complaints! never enough people staffed. Unreasonable hours/breaks. I ended up walking out after a conversation with my manager on a day I had come in outside of my availability to help. I felt my personal life was invaded during the conversation, under appreciated and dis respected!

    Advice to ManagementAdvice

    Keep an eye on your store managers! At the location I worked at around11 employees quit within a 3 month period for the same reason and it went unnoticed by anyone! if there's a massive turn over there's a problem and you should look into why people are quitting. So many people just never showed up for shifts anymore and told other shift leaders it was because of the treatment and dread of work but it never gets noted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Excited to let down is the best way to describe the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Vancouver, BC
    Current Employee - Assistant Store Manager in Vancouver, BC

    I have been working at Pier 1 Imports

    Pros

    Discount were great the co- workers (staff) still love the product,enjoyed the customers.benefits,the constant changes within the store were refreshing.

    Cons

    Senior Management needs to realize why it is that good staff are leaving stores after years of service in the lower mainland.Having worked over 10 years at Pier 1 this should be a wake up call to Head Office to review the District Managers and Store Managers.One store lost all of it`s seasoned staff due to poor management. Policy &Procedure is not respected.

    Advice to ManagementAdvice

    To Head Office review your district managers and managers.There seems to be a gap in the communication It seems very clear that something is wrong in upper management .Some old ways need to be changed.

    Doesn't Recommend
    Approves of CEO
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  5.  

    good job, but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Associate  in  Toronto, ON
    Current Employee - Store Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    I find the merchandise and customers to be Interesting and rewarding to serve.

    Cons

    I'm shocked at the scheduling. They schedule you only one week at a time and just a few days ahead. It's impossible if you have any other kind of life. I guess that this weird scheduling behaviour is due to incompetence and/or power-tripping abuse.

    Advice to ManagementAdvice

    Schedule people in a basic weekly pattern that allows them to plan their life around it. For example, say to people that you want them to keep their Sundays and Wednesdays free. Then fill in the details as you get close to the week. People need to have a pattern so that they can plan their other activities around it. The place where I'm working appears to be completely random, making it extremely difficult to do anything else but wait for their call, which is, I guess, what they want?

    Doesn't Recommend
    No opinion of CEO
  6.  

    Proceed with caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stockroom Coordinator
    Current Employee - Stockroom Coordinator

    I have been working at Pier 1 Imports full-time for more than a year

    Pros

    I loved the product they sell and liked most of the people I worked with. Some of the managers want you to be yourself and help the customers make choices on what to buy.

    Cons

    the store I was in went through 3 store managers in 2 years. when ever there was an issue you where unable to speak to the store manager about the issue with out feeling stupid. I worked my butt off just to be treated like a child. trying to get through to the Distric manager was an even bigger waste of time. I understand there focus but they still need to take care of there staff when an issue occurs.

    Advice to ManagementAdvice

    listen to those who ask for help i regulars to issues with management. morale should be positive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Another greedy company (pier 1 Temecula, CA)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Temecula, CA (US)
    Current Employee - Sales Associate in Temecula, CA (US)

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    Fellow associates are the best asset to the company. The set up of statements is fun to do too.

    Cons

    Pay is barely above minimum wage for any associate. They expect lots of things done from certain people. The incentives for employees are crap (3 pier1 bucks for getting the most credit card, or selling UNICEF Christmas cards, sometimes nothing ). Associates are often ignored with new suggestions they bring up to management. Management always have the last word on anything regardless if they make sense or not, for example, no pier1 merchandise on the break room, even though employees love shopping there.

    Advice to ManagementAdvice

    Increase the power to associates by letting them choose employees of the quarter. This is the 21st century, and management shouldn't have the last word on everything. They are people too and they make mistakes (horrid mistakes). The big problem right now is talent being driven away by management. Increase associates paycheck, or bonuses. Associates love pier1, and if they have the money to spend on the store, pier1 most likely will see an increase in sales. Promoting within the associates will be great as well. Older associates feel really unappreciated if sales leads are brought from outside the store, and having to deal with training them while their opinion is constantly disregarded.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Needs a lot of improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports full-time

    Pros

    Beautiful building to work in (Headquarters). Free parking. Great cafeteria.

    Cons

    Computer software broken more often than not. Crazy hours. Lack of permanent seating. Pay is so-so. Not competitive pay. When you hire on they make it seem like you are going to contribute to the company and be an important part of it. I didn't see that. Roller-coaster shifts. Different start time each day and no two days in a row off. No way to plan. Job description not accurate.

    Advice to ManagementAdvice

    Be more professional. Know your employees and take a genuine interest in them. Quit paying lip service to questions and problems that arise. Please be aware that your employees are your company. Be pro-active instead of running around looking for the next meeting. Way too many meetings at this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    The system is flawed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Palm Harbor, FL (US)
    Former Employee - Sales Associate in Palm Harbor, FL (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    Great coworkers and associate discounts.

    Cons

    They don't allow you to work full time, never got a raise in a year and pregnancy benefits were horrible!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Stay Away! - Conroe, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Conroe, TX (US)
    Current Employee - Sales Associate in Conroe, TX (US)

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    The employee discounts, short shifts a few days a week, and 99% of the customers are awesome! Perfect for any college kid wanting to make a few bucks while still having Summertime fun!

    Cons

    Store Manager/Sale Leaders, and the over all treatment of the employees.

    Advice to ManagementAdvice

    Don't throw your new employees out on the floor with just two hours of computer training. We need more! And when we make a mistake, yes, correct us, but PLEASE stop doing it in front of the customers! It makes everyone around very uncomfortable and it's also very unprofessional. Do it behind closed doors and STOP talking to us like we are complete morons for not having the proper training. It's your fault, not ours.
    You also need to be more courteous to our customers. THEY are the reason we have a job. THEY are the ones that help make our goals every hour, every day. I am tired of apologizing to them for your actions. The customer may not always be right, but it is your job (and ours) to resolve any issues they may have so that they want to return. I know it can't be an easy job to manage the store but it isn't easy for us to keep a smile on our face and to care if we're always being yelled at by you and basically being put down for being human and making mistakes.
    I used to enjoy working here but no longer. After a little over a month, I have decided that I can no longer deal with the hostile environment and the deterioration of my self worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Corporate does not value or respect their store associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Huntington, NY (US)
    Former Employee - Sales Associate in Huntington, NY (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    If one is creative and has a good eye for design setting up displays and helping customers decorate is satisfying. Employee 25% discount is fair

    Cons

    Store managers primary objective is to make the payroll budget and open credit cards which is bad news for any associate who wants more than 15-20 hrs per week. You won't get enough hrs to make the job worthwhile

    Advice to ManagementAdvice

    No wonder you're " always looking for great talent" when you don't pay enough to keep your talent let alone attract it to begin with. Your hourly pay is the lowest in the home furnishing industry!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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