Pier 1 Imports

www.pier1.com

Pier 1 Imports Reviews

Updated 29 January, 2015
Updated 29 January, 2015
670 Reviews
3.0
670 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
346 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

83 Employee Reviews Back to all reviews

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  1.  

    Any job is better than this!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at Pier 1 Imports

    Pros

    Well this is easy, the pros are the discount and the people you work with. Customers are pretty good as well. Not many complaints.

    Cons

    They absolutely abuse the "on call" system. Be prepared to have 3- 4 flex shifts (a.k.a. no shift). Work one useless 4 hour shift then call in up to 4 times a week in the middle of the day to see if they need you to come in. Thus holding you hostage till you get the green light to stay home and make no money. Try taking that to the bank. Unless your independently wealthy and looking to waste time at a home decor store just for giggles, get another job.

    Advice to ManagementAdvice

    Set some realistic expectations for the business needs so you don't have more than half of your staff on call for days on end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Awful

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    Nice Atmosphere, Great Associates. Nice customers.

    Cons

    So many Cons

    1).They do not offer reference/letter of reference to anyone who needs it. After working here for a while, you would think you should be entitled to some things.
    2) Too many staffs.. Over 10 associates at once in a little shop
    3) It gets boring. Nothing to do most days due to too much staff/ too little customers
    4) Management is Pushy. We are told to ask for so many things from customers, its unbelievable.
    5) They play favorites
     and yes, you have to ask for permission to use the bathroom.

  3. 1 person found this helpful  

    probably good to shop at...horrible to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in North Vancouver, BC
    Current Employee - Store Associate in North Vancouver, BC

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    Visually the products were nice to work around
    A few other staff members

    Cons

    I have since graduated University and am working an office job but prior to that I worked lots of part time retail jobs and this was the worst! I would first like to say that I was not a university student disinclined to work, nor was I entitled or reluctant to work a part time job because of the nature of eventually having a degree. I want to make that clear since that has been my experience with other students who tend to complain about work due to laziness and lack of interest in a position that does not lead to their ultimate career choice. The store manager at my location as a joke: rude, demeaning,obsessive, arrogant and offensive. They have flex shifts so you ay be scheduled 1-6 with a flex till 9 but they wont tell you until 4 if you have to stay. I was told this wouldn't happen often but it was every shift. That manager thought she was saving the world it was unreal. So much bad mouthing and drama creation to fill her time sitting in her office (which was most of the time). So rude to the staff and treated other managers and shift leaders like dirt. The delivery system was useless so there were always complaints! never enough people staffed. Unreasonable hours/breaks. I ended up walking out after a conversation with my manager on a day I had come in outside of my availability to help. I felt my personal life was invaded during the conversation, under appreciated and dis respected!

    Advice to ManagementAdvice

    Keep an eye on your store managers! At the location I worked at around11 employees quit within a 3 month period for the same reason and it went unnoticed by anyone! if there's a massive turn over there's a problem and you should look into why people are quitting. So many people just never showed up for shifts anymore and told other shift leaders it was because of the treatment and dread of work but it never gets noted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Excited to let down is the best way to describe the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager in Vancouver, BC
    Current Employee - Assistant Store Manager in Vancouver, BC

    I have been working at Pier 1 Imports

    Pros

    Discount were great the co- workers (staff) still love the product,enjoyed the customers.benefits,the constant changes within the store were refreshing.

    Cons

    Senior Management needs to realize why it is that good staff are leaving stores after years of service in the lower mainland.Having worked over 10 years at Pier 1 this should be a wake up call to Head Office to review the District Managers and Store Managers.One store lost all of it`s seasoned staff due to poor management. Policy &Procedure is not respected.

    Advice to ManagementAdvice

    To Head Office review your district managers and managers.There seems to be a gap in the communication It seems very clear that something is wrong in upper management .Some old ways need to be changed.

    Doesn't Recommend
    Approves of CEO
  6.  

    good job, but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Associate in Toronto, ON
    Current Employee - Store Associate in Toronto, ON

    I have been working at Pier 1 Imports

    Pros

    I find the merchandise and customers to be Interesting and rewarding to serve.

    Cons

    I'm shocked at the scheduling. They schedule you only one week at a time and just a few days ahead. It's impossible if you have any other kind of life. I guess that this weird scheduling behaviour is due to incompetence and/or power-tripping abuse.

    Advice to ManagementAdvice

    Schedule people in a basic weekly pattern that allows them to plan their life around it. For example, say to people that you want them to keep their Sundays and Wednesdays free. Then fill in the details as you get close to the week. People need to have a pattern so that they can plan their other activities around it. The place where I'm working appears to be completely random, making it extremely difficult to do anything else but wait for their call, which is, I guess, what they want?

    Doesn't Recommend
    No opinion of CEO
  7.  

    Good discount, bad management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Santa Ana, CA (US)
    Current Employee - Associate in Santa Ana, CA (US)

    I have been working at Pier 1 Imports

    Pros

    Employee discount and some nice associates.

    Cons

    Management is extremely under qualified for their positions. Management can often be seen gossiping about associates on the sales floor. Your job gets threatened every time you dont convince someone to open up a credit card. In the short time I worked there about 4 people quit and I know of two more who put in their 2 weeks. The company and management do not care about your wellbeing and job satisfaction. They also fail to recognize high turnover rates. If you do manage to trick someone into opening a credit card, management won't commend you, instead, they'll list off other things you should've done that day on top of it (like getting e mails from customers). Just please, do not work here. If you like this store, stay a customer, this job will destroy your happiness and self confidence.

    Advice to ManagementAdvice

    Authoritarian ways of management are out the door and people dont respond well to it. Could use an update.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Worst Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Ankeny, IA (US)
    Former Employee - Assistant General Manager in Ankeny, IA (US)

    I worked at Pier 1 Imports

    Pros

    nothing about this company is worker friendly

    Cons

    All aspects of the job are rediculous

    Advice to ManagementAdvice

    train better, better vacation

    Recommends
    Positive Outlook
  9.  

    It was okay, but wouldn't recommend unless you wanted to maybe work once in awhile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Pier 1 Imports part-time (less than a year)

    Pros

    As everyone else says - Merchandise Discount. Was a nice new store, bright. Not like the old stores with dark red floors dark colors, drab!

    Cons

    Was hired by a "group" interview. That was interesting, never went through that before. Store manager didn't have a clue about any of the people she hired, that was why she got people that would maybe show up. Manager & Asst. Mangers were snobs and rude to the sales associates. Guess they thought they were better than any of use. They would schedule you to work, BUT you had to call in 1 hour before your scheduled time to work to find out if you were to come in. Absolute waste of time as you couldn't make plans as you didn't know if you were going to work or not. Needless to say, after a month, I was out of there. Would not recommend ever unless you want to maybe work.

    Advice to ManagementAdvice

    Treat the sales associates like human beings, they are the ones that REALLY do the work. Stop being snobs as you aren't any better than any of them. Do one on one interviews you might learn more about a person that way. Stop interrupting the sales associates when they are talking to a customer. That is rude Let them do the job they were hired to do - sell. Upper management you should take heed as well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Tiring job with very low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    1) Working at pier 1 gives you the opportunity to expand your creativity and play around with colors, shapes and sizes in merchandise. 2) Helping customers decorate their homes not only is fun but also develops a relationship with them. 3) Associates also receive a 25% discount which is nice.

    Cons

    1) Management looks down on associates for not reaching instant credit goals. 2)Associates are trained to push credit cards on customers making the customers very frustrated and not wanting to shop in the store. 3)Associates also cannot request days off during any holidays. 4) Most of the work I do at pier 1 is transitions and placing in the store, and so many hours with no break or 30 minutes break can really run you down. 5) Associates also are not appreciated for work they do, and are paid way to little to be climbing ladders and getting up in high lofts to bring large merchandise down. 6) managers talk down to associates if their hourly goals and conversion rates are not met blaming the associates. 7) Managers can schedule flex shifts so the associates have to wait all day and call in 2 hours before the shift to make sure they're working that day or not. 8) Most of the merchandise is moved almost every day making it hard for the customer to remember where everything is and also is tiring for the associates who know that the merchandise will be moved around again in two days. 9) Last but no least, pay is so low that pier 1 can literally only be a 2nd job, a "just for fun" job.

    Advice to ManagementAdvice

    1) Treat employees with more respect and care. 2) Give employees who have been there for hours a little break as talking to customers and moving merchandise can get very tiring. 3) Stop pushing the associates to sell so many ICC's. 4) Treat customers with more respect if they open a card and purchase 1,000 dollars worth of merchandise.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Demanding and stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orlando, FL (US)
    Former Employee - Sales Associate in Orlando, FL (US)

    I worked at Pier 1 Imports

    Pros

    Discount, selection of merchandise, locations

    Cons

    Working at pier 1 was very labor intensive and demanding from all levels of management. For the amount of pay you received they demanded a lot from you with little help. It was very difficult to keep the store looking neat and presentable when you had to make sure everyone is being taken care of. Then at checkout you basically had to solicit a million things when you just hounded them on the sales floor to open a credit card. Also most of the time it was only you and one other person working, usually the manager on duty. You never got a break, only if you worked more than 7 hours. They also basically judged your job performance based on the amount of credit cards you opened.

    Advice to ManagementAdvice

    Corporate should spend more time in the stores to get a real idea of their customers and their expectations. Stop being cheap with your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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