Pier 1 Imports
3.0 of 5 429 reviews
www.pier1.com Fort Worth, TX 5000+ Employees

Pier 1 Imports Reviews

Updated Apr 04, 2014
All Employees Current Employees Only

3.0 429 reviews

                             

70% Approve of the CEO

Pier 1 Imports President, CEO, and Director Alex Smith

Alex Smith

(250 ratings)

53% of employees recommend this company to a friend
51 Employee Reviews Back to all reviews
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probably good to shop at...horrible to work for!

Store Associate (Current Employee)
North Vancouver, BC

I have been working at Pier 1 Imports part-time for less than a year

ProsVisually the products were nice to work around
A few other staff members

ConsI have since graduated University and am working an office job but prior to that I worked lots of part time retail jobs and this was the worst! I would first like to say that I was not a university student disinclined to work, nor was I entitled or reluctant to work a part time job because of the nature of eventually having a degree. I want to make that clear since that has been my experience with other students who tend to complain about work due to laziness and lack of interest in a position that does not lead to their ultimate career choice. The store manager at my location as a joke: rude, demeaning,obsessive, arrogant and offensive. They have flex shifts so you ay be scheduled 1-6 with a flex till 9 but they wont tell you until 4 if you have to stay. I was told this wouldn't happen often but it was every shift. That manager thought she was saving the world it was unreal. So much bad mouthing and drama creation to fill her time sitting in her office (which was most of the time). So rude to the staff and treated other managers and shift leaders like dirt. The delivery system was useless so there were always complaints! never enough people staffed. Unreasonable hours/breaks. I ended up walking out after a conversation with my manager on a day I had come in outside of my availability to help. I felt my personal life was invaded during the conversation, under appreciated and dis respected!

Advice to Senior ManagementKeep an eye on your store managers! At the location I worked at around11 employees quit within a 3 month period for the same reason and it went unnoticed by anyone! if there's a massive turn over there's a problem and you should look into why people are quitting. So many people just never showed up for shifts anymore and told other shift leaders it was because of the treatment and dread of work but it never gets noted.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Excited to let down is the best way to describe the experience

Assistant Store Manager (Current Employee)
Vancouver, BC

I have been working at Pier 1 Imports

ProsDiscount were great the co- workers (staff) still love the product,enjoyed the customers.benefits,the constant changes within the store were refreshing.

ConsSenior Management needs to realize why it is that good staff are leaving stores after years of service in the lower mainland.Having worked over 10 years at Pier 1 this should be a wake up call to Head Office to review the District Managers and Store Managers.One store lost all of it`s seasoned staff due to poor management. Policy &Procedure is not respected.

Advice to Senior ManagementTo Head Office review your district managers and managers.There seems to be a gap in the communication It seems very clear that something is wrong in upper management .Some old ways need to be changed.

No, I would not recommend this company to a friend

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good job, but ...

Store Associate (Current Employee)
Toronto, ON

I have been working at Pier 1 Imports

ProsI find the merchandise and customers to be Interesting and rewarding to serve.

ConsI'm shocked at the scheduling. They schedule you only one week at a time and just a few days ahead. It's impossible if you have any other kind of life. I guess that this weird scheduling behaviour is due to incompetence and/or power-tripping abuse.

Advice to Senior ManagementSchedule people in a basic weekly pattern that allows them to plan their life around it. For example, say to people that you want them to keep their Sundays and Wednesdays free. Then fill in the details as you get close to the week. People need to have a pattern so that they can plan their other activities around it. The place where I'm working appears to be completely random, making it extremely difficult to do anything else but wait for their call, which is, I guess, what they want?

No, I would not recommend this company to a friend

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worst company I ever worked for

Anonymous Employee (Former Employee)

I worked at Pier 1 Imports

Prosit was closer to home

Consbad salary awful treatment to the employee no incentives at all

Advice to Senior Managementtake care more of the people at your stores they are the one making you money

No, I would not recommend this company to a friend

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Don't do it!!!

Sales Associate (Current Employee)
Tampa, FL (US)

I have been working at Pier 1 Imports part-time for more than 5 years

Prosthe discount is the ONLY reason to work here

ConsExtremely stressful, very low pay, high turnover, no advancement opportunities.

Advice to Senior Managementcompany loyalty should be rewarded

No, I would not recommend this company to a friend

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Horrible Job

Sales Associate (Former Employee)
La Jolla, CA (US)

I worked at Pier 1 Imports part-time for less than a year

ProsEasy to get a job there, especially during the holidays. And the job is really easy. They start you in the warehouse just opening and unwrapping merchandise and then they put you on the floor.

ConsBad pay. And worse hours. They are never consistent about giving them to you, will not hire you for more then 15 hours a week unless you are management. They hire too many people then have them work the smallest shifts. They have you go home early if the store is empty with no pay. They put you on call, and you only get pay when you get called in, if you aren't available you are in trouble.

Have to choose between working on the floor with horrible customers or working in the warehouse. The warehouse is nice, but management loves to punish you for skipping out on the bad customers, by coming in every hour or so and screaming at you. Plus the merchandise is just s@#t. I don't know why people shop here. I have been in the back room, it is totally s@#t plastic made from slave labor and priced up at least 20% above their profit margin. How do I know this? First cause the same s@#t is sold at Target less 20% and because that is the discount we get for working there. I'm pretty sure that's how my store stayed in business, by encouraging its employees to buy their s@#t at discount.

Advice to Senior ManagementIf you are working for money, try to just yell less at those working for you. If this is a career, rethink you life work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Dig a ditch before employment at Pier 1

Sales Leader (Former Employee)
Benton Harbor, MI (US)

I worked at Pier 1 Imports full-time for more than a year

ProsGreat products and merchandising plan is easy to follow.

ConsHorrific manager..associate and management team were never heard. Very toxic place to work and no support from upper management.

Advice to Senior ManagementIf you are getting complaints that your store manager is unfair, deceitful, lies, racist and many complaints from customers in addition to a huge turn over...DO SOMETHING!

No, I would not recommend this company to a friend

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Misleading on hours you will receive. The credit card sales and conversion are put ahead of customer service.

Sales Associate (Current Employee)

I have been working at Pier 1 Imports part-time for less than a year

ProsGood discount, coworkers are great. My hair always smells nice when I leave the store.

ConsAre forced to bash customers over and over during their shopping experience with the credit card. Mind you we leave out the fact that it's 27% interest rate. They do not provide proper cleaning supplies for the jobs you are required to do. Hours are horrible, can't live on 8-10 hours a week. Even though they hired you to work 16-20. Truck duties are only given to a few people. Stock room is a mess.

Advice to Senior ManagementGet organized, don't force your employee's to badger the customers 4 times during their shopping experience. Also allow us to hold the door open for them when they have a lot of bags. The conversion isn't worth lacking the service. If you provide proper cleaning supplies we would be satisfied to do our jobs right.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Definitely Do Run Away

Assistant Manager (Current Employee)

I have been working at Pier 1 Imports full-time for more than 5 years

ProsMeeting some wonderful co-workers. Seeing some beautiful hand made treasures from other parts of the world and the chance to be creative at times.

ConsPay, Workload, Management, Working Environment. There is little I can add to the reviewer who advised all to run away. I actually thought I got up in the middle of the night and wrote that in my sleep. I am half way across the country and the conditions are the same. Chronically dangerous stockrooms and truly criminal physical work load expectations for some- they routinely hire people who cannot lift anything, making more work for those who can. Emotionally unstable managers are definitely the norm - upper management with no moral compass at all. You will be one of the lucky few if you leave this company unscathed - physically and emotionally.

Advice to Senior ManagementActually try to treat your employees like you value them and reward people for hard work. Get rid of all the incompetent and emotionally unstable and abusive managers. I know that regional managers keep them on because they are easy to bully and manipulate. Basically, clean house and start all over again.

No, I would not recommend this company to a friend

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Run away!!

Sales Leader, Interim Assistant Store Manager (Former Employee)
Chicago, IL (US)

I worked at Pier 1 Imports part-time for more than 3 years

ProsThe slim chance of meeting cool people at the workplace...though it is likely they'll quit far before actually knowing them. Working for this company is like feeding honey to a wolf in sheep's clothing.

ConsUnrealistic expectations (i.e. process freight, ring people up, discuss with everyone the benefits of the pier 1 credit card all simultaneously). Hostile, passive-aggressive work environment with emotionally unstable managerial staff. Horrible pay for heavy labor (moving, setting, and transitioning poorly-made furniture.) This company does not care about their employees though they talk up a good cultural awareness. No benefits. EVER. As a manager I was told explicitly to never, ever let any associate go over "limited" status (employee status under "part-time" status) as it may pose the risk of Pier 1 actually having to pay out vacation hours...or even worse, benefits. The 'selling standards' that the employees must abide by are laced with cheap psychological tricks to get people to buy mass produced garbage marketed to look 'authentic.'

At the door, expect to be forced to ask open-ended questions (as to catalyze conversation) "What brings you in today?" The customer wants to be left alone until they ask for help. This is the case. ALWAYS.

It is required that every associate asphyxiate every single person that walks in the store with information about the high interest rate credit card that offers no real benefits. (10% off one day a month...for platinum?!? Seriously NOT WORTH IT). Phone number capture, email capture, ADDRESS CAPTURE. We are specifically told to coach to our associates to 'avoid eye contact' when capturing personal information. This place will, seriously, eat your soul. Every word an associate says to a customer is a lie. The gold foil bowl they just called "gorgeous" is actually tacky as get up and if you buy it then you have no taste.

You'll get paid garbage. You'll likely get injured in stockroom at some point. If you ever feel sick you can expect your managers to second guess your authenticity. Also, I have found that this company seems to find the most emotionally unstable store managers ever with regional managers that sway towards the scope of insanity and play favorites to certain store managers (ignoring the fact that the sales targets have become a constant "opportunity"). I have worked as a sales lead and an interim assistant store manager and have found that both positions offer horrible pay and require non-stop physical labor and emotional stress that literally began to effect my 'real life' enjoyment of things. Seriously, working for this company is a nightmare. DON'T DO IT. And, if you do, I'm just gonna assume you're likely on the verge of quitting anyway. Good riddance, I say. Good Riddance.

Advice to Senior ManagementTreat those who work for you with respect--as they are the one's doing all the labor. Understand that the company's expectations are grossly unrealistic and the product that we are poorly manufactured. Understand that if there is no commission-based incentive for opening credit cards, bullying your associates should not be the next logical selling strategy. And, again, treat your 'associates' with respect. Know that working retail isn't usually someone's first choice. Understand that your employees should not have to wait around all day to 'call in' for flex shifts that you likely forgot you scheduled. Treat other human beings with respect regardless of your own personal or psychological issues. Keep your emotions at bay and be professional. Have a sense of humor. Don't throw your management team 'under the bus' when you get a corporate visit because you've been doing ' admin work' in the office all week. Everyone knows that's a bold face lie. Do your job. Don't schedule every one else to do freight, mark downs, transitions, event sets etc. etc. and then complain that the job wasn't done right. Have some decency. The end.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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