PNC Financial Services Group
3.2 of 5 895 reviews
www.pnc.com Pittsburgh, PA 5000+ Employees

PNC Financial Services Group Reviews

Updated Apr 19, 2014
All Employees Current Employees Only

3.2 895 reviews

                             

79% Approve of the CEO

PNC Financial Services Group President and Chief Executive Officer William S. Demchak

William S. Demchak

(167 ratings)

60% of employees recommend this company to a friend
266 Employee Reviews Back to all reviews
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  • Culture & Values
         
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Good company on solid footing

Anonymous Employee (Current Employee)
Pittsburgh, PA (US)

I have been working at PNC Financial Services Group full-time for more than 5 years

ProsThey do take care of their employees. Decent 401k and pension, and they encourage employees to take advantage of it. Decent salary, excellent opportunity for career growth.

ConsThey have restructured their quarterly bonus , and not in a way that favors the employees. There can be a lack of communication at times too.

Yes, I would recommend this company to a friend

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Great company, but undergoing a lot of change; uncertain if for the better or worse

Enterprise Services Analyst (Current Employee)
Pittsburgh, PA (US)

I have been working at PNC Financial Services Group full-time for more than 3 years

ProsThis is a great, stable company, and among the largest employers in Pittsburgh. Work life balance is said to be an important part of the culture at PNC, and fellow employees are generally very teamwork-oriented and happy to offer advice.

ConsThis company is undergoing significant change, especially in the area of Technology and Operations. This comes following the retirement of several key executives, including the former CEO. All of the organizational change has contributed to high anxiety and has made this company a relatively unpleasant place to work over the past year. This will change over time, but is expected to continue for the next few years.

Expense management is a high priority in order to improve PNC's efficiency ratio as compared to peer banks. This affects employees by making it difficult to advance, or to receive salary increases. It also means that salaries do not keep pace with cost-of-living increases.

The company places a lot of focus on its annual Gallup Employee Engagement Survey results. PNC scores well on this survey as a company, and has received Gallup's "Great Places to Work" recognition. The results are steeped in Gallup research, can be anonymously broken down by department, and seem to suggest clear areas for improvement. I found that the results led to a lot of action, but not to outcomes that might actually budge the needle. For example, one question focuses on whether employees understand what is expected of them at work, and another focuses on whether employees have the tools to do their job effectively. Both of these questions received low scores in my department. While management rallied around the low scores, invested considerable time in analyzing the scores, and assigned employees to work on improving the scores, the seemingly obvious solutions never materialized. One would have expected such scores to result in better training, more growth opportunities, and improved employee-technology.

Finally, PNC is such a large enterprise that it is a management-by-committee environment. No one person makes any decisions, which means difficult decisions are rarely made. The committee structure ensures that the organization moves very slow. In fact, it can take as many as three months for information to get from the bottom to the top because there are so many levels of management, and so many meetings for those managers to attend. With all of these meetings, mid-level managers are always trying to get into more meetings, and especially trying to get into meetings with more-senior-level managers. Being "in the know" often takes precedence over one's day job, and suddenly these managers are too busy to actually be productive. In any given meeting, it seems like there are only a handful of people actually doing work, i.e. having developed some work-product or other evidence of their work. Everybody else just heads from meeting to meeting trying to shell out "advice" and complaining about being caught up in their busy schedules. I would argue that the 9,500-some member Technology and Operations area could get the same level of productivity by eliminating about a quarter of mid-level and upper-mid-level management, as they're only around to be involved in this game of meeting charades.

Advice to Senior ManagementExpense management should not take precedence over keeping your talent engaged and ensuring they are growing and developing their skills. If you neglect them, they will become less-productive or leave.

No, I would not recommend this company to a friend

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The great place to work

Anonymous Employee (Current Employee)

I have been working at PNC Financial Services Group

ProsPnc is best place to learn.

Consi dont think pnc employes face any challanges.. the environment is so friendly

Advice to Senior ManagementMore copration

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Great company to work for!

Universal Banker (Current Employee)
Columbus, OH (US)

I have been working at PNC Financial Services Group full-time for more than 5 years

ProsPnc has a lot of benefits available to employees, such as emergency child care, discount programs, health coaching, and constant recognition for achievements.

ConsSlow to promote employees and compensate with corresponding salary ranges.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great place to work. Great atmosphere.

Anonymous Employee (Current Employee)

I have been working at PNC Financial Services Group full-time

ProsWork life balance
Management

ConsWork life balance
Low pay

Yes, I would recommend this company to a friend

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PNC getting bigger

Anonymous Employee (Current Employee)

I have been working at PNC Financial Services Group

ProsGreat people who care about to the company. Constantly expanding.

ConsMany different layers of authorities.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work if you plan on having a career in the banking industry

Bank Teller (Current Employee)
Baltimore, MD (US)

I have been working at PNC Financial Services Group full-time for less than a year

ProsThe management that I've worked with have been very accommodating of employees' lives outside of work, the customers are generally very cordial and fun to talk to, and there is a lot of upward mobility. It's a wonderful place to build business and personal relationships with the community. The quality of your experience there will definitely depend on the people you work with.

ConsThere is relatively low pay and incredibly stringent sales goals to meet. Oftentimes, there is poor communication between district managers and the branches they work with. There also tends to be pretty high turnover, as many people are just looking for work while they go to school.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Very easy going

Intern (Current Employee)
Pittsburgh, PA (US)

I have been working at PNC Financial Services Group as an intern for more than a year

ProsEveryome is very friendly and open. Trainig was substantial. Management always received and appreciated comments and complaints.

ConsIt felt very difficult to move up the chain. People were slightly anti-social, for the lack of a better word.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Nice place to work with exposure to state-of-the-art techniques and great work/life balance

Anonymous Employee (Current Employee)

I have been working at PNC Financial Services Group full-time for more than a year

ProsGreat people, collaborative attitude, willingness to try new approaches to solve business problems and awesome work/life balance!

ConsNo clear path to climb up the ladder and very little training budget.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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PNC is a great company with opportunity to advance.

Relationship Manager (Former Employee)
Cleveland, OH (US)

I worked at PNC Financial Services Group full-time for more than 3 years

ProsThe team leaders are genuinely concerned about your training and job performance.
The pay is probably commensurate with comparable banks.

ConsThe hiring process is too long. Mine took nearly 90 days from first contact to offer letter.
You need to be in your present position for at least one year in order to be considered for another position.

Advice to Senior ManagementStreamline the hiring process.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at PNC Financial Services Group reviews and ratings - including employee satisfaction and approval ratings for PNC Financial Services Group CEO William S. Demchak. All 266 reviews are posted anonymously by PNC Financial Services Group employees.