Netflix Reviews

Updated 21 April, 2015
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
53 Ratings

78 Employee Reviews

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  1. Helpful (3)

    Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Los Gatos, CA (US)
    Former Employee - Senior Marketing Manager in Los Gatos, CA (US)

    I worked at Netflix

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Salary and comfortable physical environmen,t but the treatment of women has caused a disturbing culture of sexual degradation for women.

    Cons

    Controversy and decline into pornography DVD's has led to workplace sexual inappropriateness from management. When the DVD "Kink" came in....dignity and respect for women in this company went out the door. It is sad that what was once a good company has declined into porno.

    Advice to Management

    Stop allowing Not Rated films and porno.

  2. Helpful (1)

    Customer Care Representative I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Beaverton, OR (US)
    Former Employee - Csr1 in Beaverton, OR (US)

    I worked at Netflix full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Unlimited overtime
    - Snacks in the break room
    - Fast moving
    - Meeting a lot of new people
    - $14/hr for no education required
    - Benefits

    Cons

    - Incredibly high turnover of employees. Rather than investing in training, they just hired large swathes of people and then fired the ones that they didn't like.
    - A lot of burn out. People getting overworked was very common. On my first week there a girl burst into tears, ran out of the building, and didn't come back.
    - Completely unrealistic expectations on calls. For example: 97% of callers have to rate you positively at the end of the call; the call needs to be under 3.5 minutes; you cannot transfer more than X amount to a supervisor; you have to keep the replacement CDs you send under X amount
    - Everything, from the time you spent in the restroom, to the time you spent on a certain type of call, is broken down to the second and charted
    - Honestly the most hostile environment I have ever been in. I went in every day thinking I would be fired. After 1 year and 1 month of working there (generally 50+ hours a week), I got fired for burnout.

    Advice to Management

    Relax a little bit. This was a toxic environment. I went through 6 supervisors during the time I was there, including a month and a half of no supervisor at all. And I was only there 13 months!

  3. Helpful (7)

    Not great - Super great on resume though!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Beverly Hills, CA (US)
    Former Employee - Anonymous Employee in Beverly Hills, CA (US)

    I worked at Netflix full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Health Plan, Salary, Lunch served daily, Relaxed dress code, Everyone is friendly, SNACKS

    Cons

    There's a reason the benefits package is so great. You will be afraid and you will stress about your job constantly. If you're lucky, you'll be in the right department, but more likely you won't be given really any training. If you do make it past the six month mark without being let go you will only last to about a year or so before you will need to move on. Most of the people you got hired with will be gone within two months and they were all excellent workers. Not okay - scary.

    Definitely take the job so it gets on your resume. It will open doors as other companies are starting to pick up on the fact that Netflix is awesome at recruiting (every excellent candidate on a job hunt knows the name and applies), but this company is BAD at keeping these people.

    I wish you good luck and work YOUR BUM OFF because it won't last.

    Advice to Management

    You manage the company poorly. Autonomy is great as long a there is some sort of check in system and it's not all a political crap storm where the new people aren't actually helped.

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  5. Helpful (13)

    Worst place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Gatos, CA (US)
    Former Employee - Anonymous Employee in Los Gatos, CA (US)

    I worked at Netflix full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    None. Maybe the pay but I received a better offer from my current employer.

    Cons

    Political, bureaucratic, catty, micro-managing environment. Inexperienced management. No growth opportunities. Absolutely zero work life balance. Please do yourself a favor and listen to the other reviews on here and work literally anywhere else.

  6. Helpful (22)

    Freedom and responsibility...at a great cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    They will pay you handsomely (while you remain employed) and keep you well-fed. You will also gain a great deal of insight into the subscription video on demand business. Colleagues are generally competent, although at the higher levels there appears to be a greater tolerance for incompetence, which is not surprising given that management by termination appears to be the way of the world here. Good resume name for future job search efforts - which you'll need once you're fired.

    Cons

    The employees who survive and thrive in the Netflix "hire and fire" culture of fear are literally the coldest, meanest, least personable group of individuals I have ever encountered in my life (although in full disclosure, I have never worked with anyone in ISIS). Arrogant, condescending, mean-spirited, hateful...and those traits describe the nicest people at Netflix. FYI guys - asking a pregnant woman who just informed her boss that she'll be taking maternity leave - albeit jokingly, haha - whether she can terminate her pregnancy in order to get ready for a feature launch is neither funny nor clever. It is sad, misogynistic and illegal. Management created this culture and have successfully fooled Silicon Valley sycophants (and, sadly, far too many over-eager employee recruits like me) into buying this routine for over a decade. I should know, I was one of them. I believed in that farce of a culture deck and bought into the "freedom & responsibility" pablum they feed you almost constantly once you join. It is all false nonsense. If you're insecure, passive-aggressive, easily threatened by colleagues with brains/personality/character/all of the above, then by all means, go for it. There are ~200 open positions at any given time you can apply for. The employees who are stuck in overpaid positions have no choice but to defend their company, under penalty of termination and fear of earning a 1/3 of their salary elsewhere. But you have choices. And if you have a shred of decency, humanity or character, look elsewhere.

    Advice to Management

    Management doesn't care about anything anyone says on Glassdoor, but here's my suggestion - start donating all of your revenue (not profits, since you have none) to charity, and at least attempt to undo all of the bad karma and ill will you have created throughout the years.

  7. Helpful (5)

    I didn't like it to much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Farmington Hills, MI (US)
    Former Employee - Customer Service Representative in Farmington Hills, MI (US)

    I worked at Netflix

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun environment if you are young

    Cons

    Hours, people, survey, they tell you they don't car about your outside life

    Advice to Management

    Hire more mature people

  8. Helpful (7)

    Horrible working conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The free account was pretty good.

    Cons

    Managment has no idea what they are doing!

    Advice to Management

    Get a clue

  9. Helpful (19)

    Lord of the Flies, Inc.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Gatos, CA (US)
    Former Employee - Anonymous Employee in Los Gatos, CA (US)

    I worked at Netflix full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Everything that has already been said on this site about compensation is true. If you're lucky enough to stay under the radar long enough, you will be paid well enough to maybe finance a startup venture on the side, or eventually take a more humane job elsewhere for a better work-life balance, or contribute meaningfully to charitable endeavors etc. You also get a good name on your resume that recruiters will be overly impressed by. Newsflash - inflated stock prices and lavish content spending are not a reflection of company quality.

    Cons

    Make no mistake - Netflix is not for life. You will leave, most likely on their terms (and the few who do try to leave on their own are dealt with in... other ways). But consider yourself fortunate - those "lucky" few who do stay for the long haul have fates worse than death. They become trapped in an inhumane culture of fear that rejects simple human values like decency and interpersonal camaraderie in favor of vicious, Machiavellian "management by termination," until they begin to embody that culture themselves. At Netflix needy, power-hungry executives smart enough to realize they will never - ever- replicate the salaries Netflix pays them anywhere else in industry hold on to those positions for dear life, while brutalizing and undermining anything and anyone perceived to stand in their way, including their subordinates. Awful, awful place. An executive, in a rare moment of candor (perhaps aided and abetted by one too many drinks) once compared the Netflix culture to "Lord of the Flies." Trust me - you would rather spend the rest of your life with the Lord of the Flies kids than spend even 5 minutes working for Netflix. Life is short...let these people remain in their toxic cocoon and face judgment when the time comes. You have options - go do something important, surrounded by people you actually like. I mean, all of this vile behavior, toxicity and heartache for bad library content and overpriced, overhyped originals

    Advice to Management

    Hire good lawyers for when everything falls apart (and it will) and the lawsuits and SEC investigations begins.

  10. Helpful (22)

    No Job security. Poor Management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Position in Los Gatos, CA (US)
    Former Employee - Senior Position in Los Gatos, CA (US)

    I worked at Netflix full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Pay. Benefits and perks. Catered Food.

    Cons

    No proper training. No room for error or else you will get fired culture. Politics. Arrogant Managers.
    I worked at Netflix for almost 5 years and I've always had great feedback during 360 reviews except for 1 person. That person who was new to the company gave me a bad review last year and that's the reason I lost my job. My manager made that review as a back-up to lay me off and totally lied that I am no longer fit for the job. Feeling betrayed and unjustly fired.

    Advice to Management

    Be aware.. What goes around comes around!

  11. Helpful (4)

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Santa Clara, CA (US)
    Former Employee - Customer Service Representative in Santa Clara, CA (US)

    I worked at Netflix full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free Netflix (8 DVD plan + streaming), benefits, time off policies.

    Cons

    They treat you like a "Number" instead of a person, definitely need a "thick skin" for this job, Expect to work odd hours if you don't have seniority for choosing shifts.

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