Netflix Reviews

Current Employee – been working at Netflix full-time

Pros – * Best place if you just want to work with great technically capable folks.
* 15-20% higher pay but if you actually consider everything, it might not be that big of a deal. Check what will be in-hand salary after taxes because taxes also go high with salary.
* Somewhat transparent workplace but at times higher management takes ridiculous decisions like Quickster, what the hell....
* Reed gets thing right most of the time (except Quickster) and understand what he is doing.

Cons – * Worst place where all technically capable folks are also so heavy on political games within the team. Also it depends on which team you are part of. My general observation is, larger the team greater the politics being played within.
* IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are. I have seen ppl being walked out they were far more talented than other mediocre engineers surviving there for 3-4 years just because they lick the managers a*s and I have seen managers loving it being licked :)
* Few managers who came from Google or some other similar companies, think that they know everything in the world and act as if they rule the world but actually they are literally dumb a*s when it comes to real work.
* They claim it is all rockstar engineers and the fire who are not but I have seen ppl surviving for ages not even knowing what they did for all these years at Netflix and they are pure mediocre engineers.
* My advice to engineers would be if you are happy with the work what you are doing right now or with other offers in hand, don't fall for the salary trap, it is merely an illusion.

Advice to Senior Management – * Gets rid of all mediocre managers, directors and those stupid engineers.
* Change the culture of fear from its root because that creates so much politics inside. I have never seen such a political environment in my 10 yrs career.

No, I would not recommend this company to a friend

Current Employee – been working at Netflix full-time for more than a year

Pros – Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

Cons – Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

Advice to Senior Management – Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

No, I would not recommend this company to a friend

Current Employee – been working at Netflix full-time for more than a year

Pros – Very good pay
Free movies
Popcorn
Tools are pretty good for a call center
Lots of parking since they keep firing anyone that works on DVD

Cons – Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
In last 3 months all the good managers were fired or they work in california
HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

Advice to Senior Management – Take care of the DVD business or shut it down. Stop making decisions based off what HR says.

No, I would not recommend this company to a friend

Current Employee – been working at Netflix full-time for less than a year

Pros – -Free Netflix (streaming plus 8 dvds at a time)
-Comfortable Location
-Call center environment laid back so you can wear what you like
-Fun is encouraged (but not easily attained)
-Good Pay
-Excellent fun and Training

Cons – -3rd Party Call center expectations-with Telus International as the client. (Telus is not as "laid back" as Netflix proclaims to be so there is a bit of a disconnect there).

-Changes made quickly after start so some training tools were useless such as:
-Have to keep up with 3 different metrics--which is fine except for the Average Handle Time is 5.5 min--which in training was not an issue. This metric supports customers who know what they're doing such as: how to use a PC, know what kind of PC they have, IF it is in fact a PC, aware of any info on their devices. In other words a lot of elder cust may feel frustrated that agent is more worried about handle time instead of providing best cust service experience. Double Digits are not your friend. So trying to troubleshoot a technical issue with someone who is not very tech savvy in under 9 minutes or calming an irate cust because the system charged them even though they deserved a free trial or the NUMEROUS calls for payment authorizations which cause a lot of cust to have to keep double the amount of their service cost on their card at all times

-Technical training is not a requirement but you'll notice most of Team Leads or CSR2's are very techy--which makes for satisfied cust because they may be able to explain why their internet may not be working properly in a confident knowing manner. Overeducating is a no-no but you will find them doing this.

-You are basically encouraged to hurry the cust through the phone call and if they cannot speak English (no spanish support) you are encouraged to have them get an interpreter--also if they are not computer savvy (like some elderly people) you are encouraged to have them try back later when they can get someone to help them. Its basically refer refer refer refer when you can. Not really customer service based or rather not really customer-based.

-Telus very strict scheduling environment. Make sure your attendance and adherence are on point
-Recording phone calls and allowing you to listen to all your mistakes or rather having a supervisor point out things you did wrong (not much Pos feedback) and write you up for it is supposed to be a method of "coaching" but feels more like Big Brother. The threat of being let go is constantly hovering over your head.
-The position itself seems highly energetic but is unstable--no career focus there
-Turnover is atrocious. which leads to back-to-back calls with no breaks between. Being late or absent on weekends is double the penalty. And the schedule can change without notice.

Advice to Senior Management – If you're at a job for 8 hours a day--and it's not supposed to feel like work--then FUN--give us a reminder. Your brain can feel abused after back-to-back calls dealing with some incredibly rude cust with no support from upper management on very common issues such as Payment Auth. Hear your associates. They matter. Without them--you have no company. And without customers--guess what, you also have no company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Netflix full-time for more than 3 years

Pros – -Freedom and Responsibility
-Able to telecommute

Cons – -Very (VERY) cut throat
-Upper management doesn't support staff
-HR allows upper management to oust existing employees when a new director is hired and wants to bring his former staff over

Advice to Senior Management – -Show a little more respect towards employees that actually follow the company values and culture
-Management does not practice what they preach (my 360 review from my manager was awesome, however, I managed to hear through the grapevine that he was unhappy with my performance)

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Netflix full-time

Pros – •  Great compensation package
•  Free lunch
•  Free cell phone

Cons – •  The company culture is very cold hearted, they let people go ALL THE TIME, sometimes for good
   reasons, most of the time not.
•  The environment is extremely political that makes it hard to focus on doing a good job.
•  A lot of employees are rather negative about the workplace and very open about looking for a job.

No, I would not recommend this company to a friend

Former Employee – worked at Netflix part-time for less than a year

Pros – Free food handed out a lot, casual dress code, lots of people in their 20s that you can relate to.

Cons – Very confusing attendance policy. If you're not a permanent employee yet basically, you miss a day or two, they'll fire you. Very little support from upper management when dealing with customers. Impossible sometimes to get assistance with problems though they advise that you get their help when needed. I was so stressed from continuously being threatened by my supervisor that I might lose my job I couldn't stand it. If you want to have any sort of healthy work environment, don't work here.

Advice to Senior Management – Figure out an attendance policy and stick to it & be absolutely clear. Don't treat your employees like they don't matter either. People will find out & not want to give you business.

No, I would not recommend this company to a friend

Former Employee – worked at Netflix as a contractor for more than a year

Pros – Free account good people supervisors when not being forced to d e'er ink the cool aid were very good

Cons – Never on the same page upper management lies was told multiple times even the day before that my job was safe woke up the next day and was jobless.

Advice to Senior Management – Don't lie to employees and stop blaming poor company decisons on your employees as a reason to let them go

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Netflix full-time for more than a year

Pros – Good Pay
Good Benefits
Yearly company trip for a week for a meeting
Very smart people as co-workers
Get to travel to many different locations and experience a lot of different environments
Paid relocation

Cons – No work life balance
Expected to be service technicians, managers, supervisors, HR point of contact; all at the same time
Working 60-80 hours a week is not uncommon
High turnover rate and low pay for anyone outside of management
Unlimited Vacation......which means you can take vacation, but if your metrics aren't above expectations do not even think about going on vacation
Dying business, DVD shipments are dying and the jobs wont be around much longer

Advice to Senior Management – Cost goals are important, but setting unachievable goals do nothing but make the job unbearable.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Netflix

Pros – -Market based pay
-Lots of chances for advancement within the company
-

Cons – -No work-life balance
-Lack of respect for associates
-Performance based company which relies heavily on what have you done for me recently
-Management lacks respect for operations

No, I would not recommend this company to a friend