MoneyGram International Reviews

Updated 17 April, 2015
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3.0
28 Reviews
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MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
14 Ratings

28 Employee Reviews

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  1. OK experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time

    Pros

    Nice working environment, nice people

    Cons

    pay a little less than I expect

  2. Helpful (3)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Direct peer group was great. Everyone shared the same vision to move forward and grow.

    Cons

    Corporate office didn't act like they wanted to grow. No risk taking and very reactionary-focused rather than leading.

    Advice to Management

    Try to break ground on something and follow through.

  3. Helpful (3)

    Seems to have accepted reality of declining position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Minneapolis, MN (US)
    Former Employee - Marketing in Minneapolis, MN (US)

    I worked at MoneyGram International full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Friendly, laid back atmosphere and a good cooperative cross-functional environment. Committed to their customer base and many are true believers in the good their product provides.

    Cons

    Slow to move on initiatives, limited vision. Many in the organization are comfortable with where the company is and there does not seem to be much willingness at all to take calculated risks

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  5. Helpful (4)

    Global complaints specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company provides 401k plans, health, dental and vision coverage. Multicultural environment.

    Cons

    Due to outsourcing, majority of the US based positions are being sent overseas. The focus on the bottom line overpowers the quality of work and employees.

  6. Helpful (3)

    Umm....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work Life balance, peer group, location

    Cons

    Upward mobility, career trajectory is non existence, lack of support from upper management, morale

    Advice to Management

    Stop talking so much and just listen .......

  7. Learning how the company works and how interesting it is to talk to different nationalities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst in Lakewood, CO (US)
    Current Employee - Compliance Analyst in Lakewood, CO (US)

    I have been working at MoneyGram International full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    When you are trying to help people out there are so many people who are just great at misleading other people, and when we could help solve peoples problems and save them money it felt great.

    Cons

    Listening to people, and finding out what a business is up to if they are legitimate with there clients and the people that work for them. Time off could be negative and this happens at so many call centers. For example you have time off called ( PTO )paid time off but you come to work you are lucky if you have PTO because you can use it. But if you don't and you are sick if you don't call in 24 hours ahead of time to let them know you are sick, and you happen to show up at work and you become ill, throwing up for example and you tell them you need to go home you can occur an occurrence and they may give you a warning other times they will write you up for being ill. Because you didn't give them a 24 hour notice. How are you supposed to know that you are going to be ill. Sometimes you have know idea what your body is going to do. The company is closing and we are all getting laid off.

    Advice to Management

    When you are training someone. And you have them training side by side with someone, for the duration of the training let them sit with that one person always. You confuse people when you have them sit with different people and you get them all mixed up everyone trains differently. If they learn from just one person they learn their techniques and their skills, but when you try to train with different people everyday they each have a different way of doing their job and you loose the person that you are training it becomes difficult learning from one person to the next. For time off policies I understand we get sick but if someone is trying to come to work even though they are ill and you can see that they are ill. Management should recognize that. They were there sometimes the illness can carry to other employees as well. Send those people home.

  8. Helpful (1)

    High pressure on short term results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at MoneyGram International full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very dynamic, truly international environment (especially outside the US), opportunity to learn a lot if you are willing to work hard with limited guidance

    Cons

    Top management not focused on long term objectives, continous organizational changes and restructurings, ambitious goals not backed by a strong investment strategy. Very thin and stretched organization limits career opportunities.

    Advice to Management

    Focus on revenues growth rather than cost reduction

  9. Helpful (3)

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst in Frisco, TX (US)
    Former Employee - Fraud Analyst in Frisco, TX (US)

    I worked at MoneyGram International full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working hours are flexible in many cases, friendly atmosphere, company has operations in over 200 countries, experience add good value to your resume.

    Cons

    poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor

    Advice to Management

    Improve organization structure and communication at all levels

  10. Helpful (1)

    a good company in the challenging market is losing its passion gradually

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Country Director in Shanghai, Shanghai (China)
    Former Employee - Country Director in Shanghai, Shanghai (China)

    I worked at MoneyGram International full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    good salary, good training etc.

    Cons

    less investment in marketing, just maintain market share,

    Advice to Management

    be active

  11. Helpful (1)

    Good work environment and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Support Specialist in Minneapolis, MN (US)
    Current Employee - IT Support Specialist in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A nice place to work for a few years, adds decent experience to add to your resume with a well known international company.

    Cons

    Disorganized. Not much opportunity to advance in your career, especially the last few years. Government regulations and fuzzy guidance from upper management hurting the company.

    Advice to Management

    Reevaluate the steps being taken to try to improve the company. Compliance shouldn't be used as an excuse to make the customer experience worse.

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