MoneyGram International Reviews

Updated 22 April, 2015
36 reviews filtered by
  • Any Location
  • Any Job Title
1.0
36 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
23 Ratings

36 Employee Reviews

Sort: Popular Rating Date
  1. Fraud Prevention Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN (US)
    Current Employee - Anonymous Employee in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Coworkers are among the best

    Cons

    Job is moving to Poland

  2. Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Frisco, TX (US)
    Former Employee - Anonymous Employee in Frisco, TX (US)

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Coffee tea coco salary location path fountains close to eating and shopping doctors restaurants

    Cons

    Unfair hiring practice, unjust promotional practices, excessive hours, poor work conditions,NO WORK LIFE BALANCE AT ALL. Favoritism, LARGE MANAGEMENT TURNOVER. NON CAREER DEVELOPMENT. NUMBERS DRIVEN causing shortcuts on regulatory requirements. NO concern for employees. BULLYING from supervisors, They share the premious your salary you work as long and as much as WE tell you too you don't have a choice. MAKING YOU FEEL DAILY YOU CAN BE FIRED AT ANYTIME.

    Advice to Management

    START CARING ABOUT THE PEOPLE WHO MAKES YOUR ORGANIZATION RUN. IF YOU ARE HAVING A VERY VERY VERY HIGH TURNOVER RATE GET INVOLVE TO FIND OUT WHY THAT IS.

  3. Helpful (2)

    Not very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AML Compliance
    Former Employee - AML Compliance

    I worked at MoneyGram International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to learn new tasks by yourself.

    Cons

    Procedures are not defined. Performance controls are based someones opinion. There are no defined metrics. Poor morale. Outsourcing a lots of sensitive services.

    Advice to Management

    Please retire.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Watch out for offshoring!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with. Fantastic manager and supervisors. They gave a very good severance package though.

    Cons

    Was a far more employee friendly prior to 2008. Many benefits disappeared started in 2008, even small things such as cookies at Christmas. Thanksgiving turkey gift cards, etc.... Upper management is totally out of touch with the average employee and also they really have no idea on how to proceed with the current restructure of offshoring 500+ operations and technical employees to Poland, Mexico, Bulgaria, total mess. I'd watch this company in the near future, wouldn't be surprised if it goes under. The CEO needs to step away from her throne and see what is actually happening with the organization. They really don't follow the values they proclaim and hold the rest of the employees accountable to.

    Advice to Management

    Try communicating with actual managers and not just your senior directors and above to get an idea of what is actually going across your company. Really poor morale there. Senior management needs to come back down from their "penthouse mentality" and bring back a more employee friendly company where employees feel the company actually cares.

  6. Helpful (5)

    if you can avoid it, JUST DO!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Denver, CO (US)
    Former Employee - Customer Service Representative in Denver, CO (US)

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    co-workers were great, felt like family

    Cons

    micro-management, most of the supervisors were stupid and had no clue about what they were doing, stabbing each other in the back is a norm there. upper management dumps a lot of work on employees, very poor decisions, their restructuring plan is dramatically failing, somebody at the top is trying to save their high paying jobs by asking people, who were laid off, to come back! I have never seen anything like that before! Position descriptions are lies, when they actually hire you, they will dump everything possible on you for a low pay

    Advice to Management

    treat the people who work under you as human beings with families and lives!!! that's why MG is having a very hard time finding people who want to work there!

  7. Helpful (2)

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice environment, people are friendly

    Cons

    Poor management, benefits are ok

    Advice to Management

    Plan things ahead, don't do last minister decision

  8. Helpful (2)

    Stop trying to copy Western Union!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Lakewood, CO (US)
    Former Employee - Business Analyst in Lakewood, CO (US)

    I worked at MoneyGram International full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Amazing people, good and fun environment, benefits are decent and the amount of PTO is very good.
    Also, management has taken steps to make documentation related to projects "business standards". The business documentation used by Project Managers, Business Analyst, etc, are just as good as anything you will see at more organized companies.

    Cons

    Many projects are simply attempts to copy something that Western Union is doing, just without the same project budget, the same project length (time wise) or... the same pay.
    Compared to most companies, pay rates are very low!

    Advice to Management

    If you really wanted to save money, you should have considered eliminating a few Senior VPs, VPs, Directors, etc.
    Perhaps getting rid of a few of those 'upper management people' would provide you with the chance of keeping many of the jobs here in Lakewood... or at least in the US!

  9. Helpful (7)

    Everybody knows that MG leadership is sinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Dallas, TX (US)
    Current Employee - Management in Dallas, TX (US)

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Is funny to see all these good reviews from "Poland" it caught my attention that they are perfectly written . We all know that all upper management and employees in Poland barely speak and write English.
    I wouldn't be surprised if leadership are asking overseas employees to write good reviews since they need them so bad .

    Cons

    Leadership get millions in bunuses while employees get 2-60 cents raise every year. You are better without their benefits. The employee turnover is very high.

    Advice to Management

    Stop bleeding and squeezing the core of the company instead squeeze the big cats

  10. Helpful (4)

    Not a well run organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX (US)
    Current Employee - Manager in Dallas, TX (US)

    I have been working at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people are really great!

    Cons

    Leadership is not leading the company, the financial situation is not great, the benefits continue to get worse, the political environment is challenging, your contributions don't matter and are certainly not appreciated if you are not "in" with certain leaders. It's all rather unfortunate.

    Advice to Management

    who knows, they won't care or listen anyway...

  11. Helpful (6)

    Be Careful! Pay attention on work for Moneygram Internationsal in Warsaw: all that glitters ain't gold!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Warsaw (Poland)
    Current Employee - Customer Service Specialist in Warsaw (Poland)

    I have been working at MoneyGram International full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good place for graduates, to enter inside the work market and make the first experience... nothing more.
    Just an a illusion for professional...

    Cons

    Moneygram currently is approaching a cutting cost political in USA by progressively closing 3 primary locations located in Lakewood Colorado (CO), USA with ongoing and pending large-scale layoff in order to create a huge call center in Warszaw Mokotow (Poland) with around 500 employees (target in a couple of years).
     Majority of all MoneyGram openings in Warszaw are replacement roles from previous employees quitting in USA but unfortunately Moneygram exports in Poland an APPARENTLY FRIENDLY environment resumable as a follow:

    LACK OF INFORMATION
    MGI hide from the stage of recruitment (in collusion with external recruitment agencies) important information about SHIFT WORK, OVERTIME, MAIN TASK OF THE POSITION essentially because the company operates with the American time market: this means working also during the NIGHT SHIFT and on weekends (Saturday or Sunday at least once a month) to garantee service 7 days/7days for 365 days.
    You discover this crucial issues only when you are hired and not before (when you apply for the job advertisement). This is understandable but not correct because most people would not be interested to work with this conditions, and prefer to choose and not to suffer.
    You can imagine how could be affected the work/life balance with this issues.

    Once you are hired, it will take you less than 3 months to figure out why your position was a replacement role. Majority of all MoneyGram openings are replacement roles from previous employees quitting in USA. Please ask before and insist to ask if you receive an ambiguous answer! Very unstable work place, and plenty of stressful!

    MANAGEMENT UNETHICAL AND UNPROFESSIONAL
    Total lack of communication from the Management.
    They prefer to hide crucial information as mentioned above to create a mentality based on fear.
    Management is very unethical and some employee that have reported concerns were"mysteriously" terminated after no previous write ups. MGI is very unprofessional because try to hide this "inconvenients" situations in order to maintain an internal order with human resources.

    NOT RECOMMENDED FOR EXPERIENCED PROFESSIONAL
    If you are an experienced professional, this will be a difficult place for you to work because you are treated like an entry-level employee.

    MONEYGRAM IS ON THE CLOCK FROM THE TIME YOU LOGGED IN YOU WERE ON CONSTANT PHONE CALLS DEALING WITH MANY CUSTOMERS WIRING MONEY

    Advice to Management

    Be transparent, ethical and professional with human resources to avoid a huge turn over and disaffection.Never forget that Human Resources are the primary asset of the company: is not enough to have a modern office with a magnificent furniture colored in red and white to be a competitive company in the market.
    THE TRUTH ALWAYS COMES TO LIGHT.

Work at MoneyGram International? Share Your Experiences

MoneyGram International

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.