MasterCard

  www.mastercard.com
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MasterCard Reviews

Updated Jul 16, 2014
All Employees Current Employees Only

3.6 264 reviews

89% Approve of the CEO

MasterCard President and CEO Ajay Banga

Ajay Banga

(169 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance(in 39 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy"(in 19 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice(in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle(in 9 reviews)

99 Employee Reviews Back to all reviews
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    • Culture & Values
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    Growth Company - With Lots of Opportunities

    Senior Business Leader (Current Employee) Purchase, NY (US)

    ProsIt is hard to argue against a company that is doing so well. You have to work to advance here but your hard work pays off. Great work life balance. Ajay Banga is a true leader that is driving this company in a place that it has never been before. He is tremendous and his impact can be felt through the entire organization. You can't say that about too many CEO's.

    ConsIt is hard to work in a b2b2c environment. We do things differently here which are sometimes difficult for someone that is new to the organization/four party model. This growing pain goes away once you understand our business and our business model.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Challenging somewhat rewarding nice experience

    Anonymous Employee (Former Employee)

    ProsChallenging somewhat rewarding nice experience

    ConsLack of leadership and hiring of wrong people, A lot of opportunity for advancement but was taken advantage of by various people with various reasons.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to work...but not perfect

    Business Leader, LFI (Current Employee) Purchase, NY (US)

    Prossalary is very competitive and innovation of products really good. CEO is inspiring. There are some incredibly smart leaders within the organization. Good at moving people from one function to another

    ConsGrp Heads can behave like demi-gods with sense of self entitlement; Purchase culture is stifling, too stiff and unwelcoming. Those who get ahead tend to do so based on who they know. Always seem to have to do more with less

    Advice to Senior Managementgetting things can done can take too long, too many road blocks and culture of risk aversion needs to change

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    On a journey of transition

    Business Leader (Current Employee) O'Fallon, MO (US)

    ProsMasterCard has a very competitive benefits package, base pay is average, but performance is recognized via end of year bonus quite well. Opportunities for advancement as a people manager are plentiful for those with a keen acumen of IT-to-business value and good management skills. For those on a purely technical career path, opportunities for advancement *can* be plentiful. However you'll need to be very adaptable and not tied to just one technology or job function. Otherwise, it's possible to reach a block point where further advancement within a given discipline isn't possible.

    The workforce at MasterCard have a great community spirit. Whether it's through the business resource groups (Women's Leadership Network, Young Professionals, PRIDE, Technology Leadership Network, etc.) or through involvement with the United Way and Junior Achievement the people of MasterCard do a lot of fantastic things together.

    The campus is nice, including a cafeteria, gym, and a few gaming areas. Internal programs for computer based training on programs like PCI, ITIL, and Six-Sigma as well as opportunities to participate on tiger-team type functions are easily available should you have the time or inclination to want them.

    Commercially, the company is doing fantastic. Internally the operations world is in a state of transition. As MasterCard continues to push for deeper connections direct to the consumer that will call for an adaptation of their IT Operations and Technology staffing and mindset.

    ConsWork load can be INTENSE for those wanting to advance their career. You will not find much opportunity here if you're only interested in coming in and doing an 8 hour day with an hour lunch in the middle.

    Due to a focus on the consumer, MasterCard has several initiatives rushing to market in parallel and as such require delivery of IT Service and Operational support at a rapid pace. Though the company is operating that way at the top, IT staffing and funding decisions aren't based around that same mantra. For people managers who identify a staffing gap, it's often only after a process *breaks* that the business case is given merit.

    The campus is nice, however it's going through some changes. Due to space constraints a "cube restack" is changing the cubicle configuration to a smaller, less private cube. There are collaborative "pod" configurations as well. BUT ultimately if you're a people manager requiring privacy or a technical person who requires distraction-free working conditions you'll find them in short supply. However, they do offer an alternative workplace program for tele-working.

    It's disappointing that the gym and cafeteria aren't subsidized. Though convenient, the cafeteria food becomes pretty repetitive and the pricing doesn't provide a satisfaction that you've gotten what you paid for. The gym again is incredibly convenient, but can be very crowded during peak usage, especially if you have a short window to get your workout in. For the monthly price paid (with no discount options for full year or contract based pricing) the gym waters down the value of having it on site.

    Because the company is doing so well and driving so hard with card-holder focused initiatives there is a distinct lack of resources. Both from a staffing perspective, as well as training and tool funding. The intense pressure to outsource operational level tasks all while maintaining the same ops tempo has lead to challenges internally in quality requiring more time and pressure on deliverable schedules.

    The big question is would I recommend this company to others? That answer for me is still a yes. Of course there are challenges, but in today's IT world I don't really know of any opportunities in the local area that don't have those in some form or another. If MasterCard is still in exactly the same place it is now five years in the future, maybe that answer changes. However, I'm looking forward to the opportunity to both influence and watch to see if that change happens.

    Advice to Senior ManagementYou can't have your IT "cake" and eat it too. Though people managers and individual contributors continue to attempt to deliver IT services at the same intensity and pace of technology behemoths like Google and Amazon, we will never ultimately be as successful as we could be as we just aren't staffed and funded like that. To deliver core like services at commodity like pricing requires a different mindset at the operations and engineering level. Increased funding for in-sourced rather than out-sourced subject matter expertise including training and conference opportunities would allow MasterCard to deliver the same code, solutions, and designs cheaper, quicker, and at a higher quality than many of the third-party vendors we contract with today.

    As the CEO of MasterCard speaks internally about how we should run our business, we need to hold ALL our management chain accountable for living those same values.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company and experience but needs younger people

    Summer Intern (Current Employee) Purchase, NY (US)

    ProsLot of great people to learn from- and a lifetime of expertise in the payments industry

    ConsCan feel a bit outdated at times- needs younger blood

    Advice to Senior ManagementDoing a great job reforming the college recruiting process! Keep expanding to schools, and aim high!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good company to work for excellent benefits

    Leader (Former Employee)

    ProsGood benefits. Mostly very good hard working people. Depending on your role and the people you work with it is a great place to work.

    ConsToo much political wrangling. As in all large organizations the person you work for can make all the difference. Management can make it very difficult for you to advance if they want too which needs to change if they want to keep quality individuals.

    Advice to Senior ManagementEnsure your employees have a real chance for moving throughout the company and remove barriers that allow current managers to stop that movement

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Genuinely nice people

    Business Leader (Former Employee) London, England (UK)

    ProsSmart, professional and friendly people. Interesting projects.

    ConsNot many processes - at times an advantage as no obstacles to decisions, but sometimes it was a hindrance.

    Advice to Senior ManagementNeed better alignment and processes between teams and regions.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Business Leader

    Business Leader (Current Employee) Mexico, Distrito Federal (Mexico)

    ProsGood place to work
    Good enviroinment

    ConsGrowth is not easy
    Better recognition plans are needed

    Advice to Senior ManagementBetter development plans are needed

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Great experience, not sure if typical

    Anonymous Employee (Former Employee) Purchase, NY (US)

    ProsVery dynamic industry, lots of opportunity if you are seen as a positive contributor

    ConsSome lifer mentality, has apparently changed under new ceo

    Advice to Senior ManagementFor true cultural change, need to switch out some of mgmt below CEO - still all the same as with last CEO

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great place to work

    Middle Management (Former Employee) New York, NY (US)

    ProsGreat community spirit. Excellent comp and bonus. Ajay Banga proved to be a great leader.

    ConsPolitics. Lots of who you know rather than what you know. If you don't play the game, you don't get noticed.

    Advice to Senior ManagementIt a great company. Just don't trip over yourself.

    Yes, I would recommend this company to a friend

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