MassMutual Reviews

Updated 4 October, 2014
Updated 4 October, 2014
307 Reviews
3.1
307 Reviews
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings

Review Highlights

Pros
  • Rewarding work environment with the flexibility to take on additional responsibilities to build skills (in 13 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • No base salary and only sales commissions (in 16 reviews)

  • They try to convince you that success relies in making friends and family become your clients (in 5 reviews)

More Highlights

47 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    40 years behind the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Enfield, CT (US)
    Former Employee - Director in Enfield, CT (US)

    I worked at MassMutual full-time (more than 3 years)

    Pros

    they pay bonuses to everyone, regardless of performance

    Cons

    management is lacking leadership and it's definitely an ol' boys network. Systems are antiquated. Many employees have been there their entire careers. They are very against change.

    Advice to ManagementAdvice

    Open your eyes and minds. Invest in systems that help your employees work smarter, not harder.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    100% Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional
    Current Employee - Financial Services Professional

    I have been working at MassMutual full-time

    Pros

    Valuable training
    Co-workers are nice and friendly
    Work-life balance

    Cons

    During interview process they do not fully tell you that the job will be 100% sales and how difficult it will be to generate sales
    After training they throw you under the bus and forget about you
    No guidance
    When you go on company trips you have to pay for everything

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Good opportunity, if you have the financial backing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent
    Current Employee - Agent

    I have been working at MassMutual full-time

    Pros

    Work life balance is great, there are no clocks to punch. However your success depends on your motivation to work.

    Cons

    You won't get paid for a while; the interview (open to close) process with a client takes at least a month, another month for the underwriting process. So unless you have enough financial stability to go two or more months without a paycheck, I would not recommend this job. Also the training program is not efficient enough.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    If you don't have an existing network it will be difficult to find clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Atlanta, GA (US)
    Current Employee - Financial Services Representative in Atlanta, GA (US)

    I have been working at MassMutual full-time (less than an year)

    Pros

    The compensation can be very good if you are able to produce

    Cons

    No base salary, completely commisisons.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    MassMutual is a fine company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional
    Current Employee - Financial Services Professional

    I have been working at MassMutual full-time (less than an year)

    Pros

    Their best advantage is in providing sales support for new business. They focus on training weekly and they encourage entrepreneurs.

    Cons

    This is not salaried and it no real marketing support is offered. It is akin to a franchise in that production quotas must be met. Other than informal suggestions by sales managers, there is little help. Cold walking business is not productive and competition in the NYC area is fierce. Every third person seems to be working in this industry.

    Advice to ManagementAdvice

    Invest money in developing account management rather than focusing on out-dated cold-calling techniques. Provide financial backing for seminars.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ (US)
    Current Employee - Customer Service Representative in Phoenix, AZ (US)

    I have been working at MassMutual full-time (more than an year)

    Pros

    Vacation time
    Training
    New building/environment

    Cons

    Poor medical
    If you do get sick it is very frowned upon to actually use the sick time.
    Systems are very unorganized.
    Management puts more focus on revenue generating incentives than providing accurate/quality customer service
    When mistakes are made in other departments you are the front line for those customers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Like working unpaid overtime? This may be your kind of place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter
    Current Employee - Underwriter

    I have been working at MassMutual full-time (more than 5 years)

    Pros

    Financially strong company. Great reputation in industry for paying claims. I hear that employees in non-production related roles don't have to work as much overtime.

    Cons

    With the economic downturn around 2008, like many companies, MassMutual stopped filling positions that became vacant due to attrition. Managers told the employees in production environments that they would simply have to get the work done with the staff they had left. They then began requiring staff to work X# of hours/ week of unpaid overtime. This has spiraled into an unfortunate work environment where the employees have to put in 5, 10, even 15 hours per week of unpaid overtime, on a regular basis, almost year-round. There is no way that you can work here and have a normal family life or social life. You can work 12 hours/ day all week and then still be told on Friday that you have to put in 5 more hours on Saturday. Huge sales contest every Sept-Dec- OT is even worse, vacation time not really permitted. Everyone in this type of role is trying to leave.
    Health benefits are sub-par.
    Ridiculous open work environments (no cubicle walls) to promote collaboration, even in roles where this is not appropriate.

    Advice to ManagementAdvice

    Cut the enormous bonuses senior leaders are being paid a bit so you can afford to hire enough employees to manage the work and have a life. You are relying on your staff to work excessive free overtime as your normal way of managing business. Don't say you value work/life balance when your management philosophy proves your don't. As the economy improves, more and more people will be leaving.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Stuck in a Time Warp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at MassMutual full-time (less than an year)

    Pros

    The company is in a strong financial position, with decent pay and bonuses generally pay out at the target. Because they are mutually held they don't have the same pressures as a public company. It's a slow moving industry and company so you won't see a lot of change or really any change.

    Cons

    If you don't live in the Springfield area and have not worked in the Life Insurance industry this is not the place for you. The culture is stuck in a time warp. The CEO has only ever worked at MassMutual and has the blinders of 'doing it the same old way' which is held across the company. They recognize the need to become more innovative and flexible and have been recruiting from the outside for some key hires. Candidates realize quickly that this is a painful environment that has no appetite for change -- you are pushed down if you try to move outside the boundaries... to the point you are talked to about 'assimilating'.

    There is a reason last year's salary.com survey showed them as having the highest turnover of any company.... very few who come in new stay for very long.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Unprofessional and lack of communication

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual as an intern

    Pros

    Large Company
    National presence
    Recruit heavily

    Cons

    Lack of communication
    Don't follow through with commitments
    No care for prospective employees
    Vertical hierarchy

    Advice to ManagementAdvice

    When a General Manager at one of your offices schedules a time to speak over the phone and then reschedules that call, it would be important for these management level employees to follow through with their obligations. Also, if they cannot make the time they previously scheduled ensure they contact the person with a reasoning rather than having someone wait around 5 hours on a phone call that still has yet to happen. Overall, follow through with your obligations will make all stakeholders happy, not uncertainty!

  11. 1 person found this helpful  

    Great People, terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Agent in Salt Lake City, UT (US)
    Current Employee - Technical Agent in Salt Lake City, UT (US)

    I have been working at MassMutual full-time (less than an year)

    Pros

    The agents and their assistants are great to work with. They're generally helpful and kind and carry on fun and interesting conversation while performing work. They understand life/work balance and are pretty flexible.

    Cons

    Due to the environment, little monetary investment is made in good and proper technology. While its up to the agents to provide technology for their assistants, corporate provides the technology for the agency. If a computer crashes there are no backups on hand (for agency staff nor independent agents). No spare keyboards/mice. No IT tools like USB CD-rom for re-installing OS on machines with faulty drives (or bios limitations).

    As IT, I daily use my own personal equipment to satisfy agency needs, including taking PC's home to download updates.

    The salary is 30% to 50% less than average for the area.

    Advice to ManagementAdvice

    Provide better infrastructure. 1.5Mbs internet does not work for 65 to share.
    Provide backup hardware for PC's. Spare hard drives, keyboards/mice/monitors are essential for any IT work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

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