MassMutual Reviews

Updated 8 April, 2015
52 reviews filtered by
  • Any Location
  • Any Job Title
1.0
52 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
25 Ratings

52 Employee Reviews

Sort: Popular Rating Date
  1. sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual

    Pros

    if you are willing to work many hours and sell to all of your friends and family you can make short term money

    Cons

    sales pressure is steep and the managers don't really care about your success

  2. Very political, not interested in new ideas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Quality Manager in Springfield, MA (US)
    Former Employee - Project Quality Manager in Springfield, MA (US)

    I worked at MassMutual

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Many employees have been there for many years.

    Cons

    Too many old school ideas.

    Advice to Management

    Try working with new technology and be open to changing with new technology.

  3. Financial Services agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some commissions are good and renewals can build up

    Cons

    Training is terrible and support from Home Office doesn't exist. The longer you stay the more difficult it becomes for you to make the quotas. Seems they want to get you to enroll family members and clients, then they dump you so they no longer have to pay you the renewals. It goes with meager benefits they offer and expect you to pay for. You having so much money the company could easily be a little generous to its field agents who are bringing in the business.

    Advice to Management

    Share the wealth. Seems home office lives in a tower looking down on the workers.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Agent in Jacksonville, FL (US)
    Former Contractor - Agent in Jacksonville, FL (US)

    I worked at MassMutual as a contractor (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Make your own schedule and if you sell enough you can get some travel perks

    Cons

    The agency system is outdated. They charge employees rent and for various costs, like copying and letterhead. The old system makes it difficult to get a business started, because the agencies take a cut of your income. The agencies are always looking for the next newcomer to make them some money. They quickly forget about the person who did well, but has a slow down in business. They terminate you quickly if you are not producing more and more sales.

    Advice to Management

    Management doesn't listen in the company. They point the finger at other employees when something comes into question. No one takes responsibility for actions to the field agents.

  6. A very unrealistic picture they paint to get you to join the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL (US)
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL (US)

    I worked at MassMutual as a contractor (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really must say all the people I worked with were great. I had very good relationships with everyone. Outstanding training by Rik and the 2 Jason's.

    Cons

    Many charges to work there. $129 per month office space $140. per month E&O Insurance ( if not securities licensed this insurance is $50 per month, but they charge you anyway.) Very unorganized. As a typical sales environment they make the best sales people managers. These " Managers are not qualified to be managers even though they are great at sales. Also, the managers are very young and don't have enough training or life experience to be managers. Wonderful people, but miscast as managers. In addition, they say they are there to help you, but they hire so many people they get overwhelmed trying to help each one and eventually just worry about their own business. They blow through people at an unbelievable rate. Expect to put up with unpaid mandatory training, running your car in to the ground and going in to deep debt. They'll tell you they have a great success rate. Please don't believe it. About 10% are successful. They tell you you have "The Opportunity" to make 70-80K your first year. Good luck if you can make 20K unless you are already experienced.

    Advice to Management

    Have real managers that don't rely on sales anymore to work with and develop new recruits. I know you are all sales people, but please be more honest and upfront about the realities and suffering one must go through before you can be successful. Also, be honest about the very low success rate of the industry.

  7. Helpful (2)

    An old system insurance company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative
    Current Employee - Registered Representative

    I have been working at MassMutual (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's a big company that offers perks when you reach high sales volumes. Perks include conferences and training with expenses paid. There are some good, high-end insurance products.

    Cons

    The company is set up like a pyramid sales company that has agencies all over the place. Each agency is run by one general agent. Agencies run through field agents and staff people faster than donuts leaving a donut shop. I've stopped learning people's names because few people lasted long enough to remember. That includes management.

    The personal benefits package is minimal, especially the insurance coverage considering this is an insurance company. You are expected to pay for benefits and most things, like licensing and office space, if you don't hit high sales every year. Some agencies charge for office supplies etc...whatever they can get away with charging. It makes it difficult for people to start and establish themselves--there are few exceptions.

    Home office is separate, but they handle all of the paperwork. They often make problems with your client relationships, i.e. mishandling billing, yet the home office people take no responsibility for their errors. It all falls on the field agents which can interfere with building client's trust. Again, making it difficult to establish themselves. Another reason few agents make it beyond the start.

    Advice to Management

    Though you guys at the top are making lots of money and flying around in private helicopters, the agency system is outdated. It seems you don't care about your field agents unless they are making you a ton of money. This philosophy doesn't create a healthy work environment.

  8. Pass on MassMutual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rinancial Advisor
    Former Employee - Rinancial Advisor

    I worked at MassMutual

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They are expert at self promotion and manipulating the media..

    Cons

    You cannot believe anything the management promises or says. In regard to their securities brokerage subsidiary, MMLIS, LLC., they continually violate FINRA rules and SEC laws. Most of their people have no idea what they are doing. You can get at least three answers to any question regarding policy and procedures.

    Advice to Management

    Sell the MMLIS, LLC subsidiary to a broker-dealer who knows what they are doing. Start living up to your advertising

  9. Helpful (1)

    Financial services professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Charlotte, NC (US)
    Former Employee - Financial Services Representative in Charlotte, NC (US)

    I worked at MassMutual full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is a bit of freedom with the position and allow you to find your niche. Unlimited income potential and unlimited commission.

    Cons

    Well, granted you can find your own niche. But how the hell do you find that niche. The amount of knowledge to get started is very difficult. Sell your project 200 and hope they buy. Bad that no real support except training is all the same ole whole life this, deferred income annuity that, and disability. Hope you don't have any blue collar clients because they won't get approved. Many many unfulfilled, empty promises. When I asked about those I was asked what I received in writing. Stupid of me for taking the GA's word on how he is willing to help.

    Consider yourself warned.

  10. Helpful (1)

    Do not become a "financial adviser" - you're just pushing life insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Raleigh, NC (US)
    Former Employee - Financial Services Representative in Raleigh, NC (US)

    I worked at MassMutual full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It only COSTS YOU (MONEY OUT OF YOUR POCKET) a couple hundred dollars to become licensed to sell life insurance in North Carolina. Couple thousand if you want to sell annuities. Luckily, you don't have to worry about where you'll be depositing your payroll checks from working at the company, because you won't be receiving any until you sell a certain amount of product and "qualify" to become "part of the team".

    Cons

    You have to find your own "customers" which will be people that you sell products to. Once those customers lock into a product, the company receives a stream of cash, from which you receive a percentage, provided that you are in "good standing" meaning that you've sold enough product recently.

    Advice to Management

    Don't be such self-centered arrogant jerks that brag about your success selling product to people and the money that you've made by doing so.... especially when you can't bring new "employees" into a meeting with one of your own customers to show your slick talking ways. Of course, you're VERY quick to leech onto any potential sales leads that a new employee may bring... like a blood thirsty shark that hasn't eaten in weeks. By the way, thanks for stealing my commissions on those deals by "accidentally" deleting me off of the paperwork.

  11. Helpful (1)

    Financial Services Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional in Syracuse, NY (US)
    Current Employee - Financial Services Professional in Syracuse, NY (US)

    I have been working at MassMutual full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unlimited earning potential and flexibility

    Cons

    No salary or draw, no marketing, no leads, no support, no training

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

+ Add Photo

Work at MassMutual? Share Your Experiences

MassMutual

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.