Marriott
3.6 of 5 991 reviews
www.marriott.com Bethesda, MD 5000+ Employees

Marriott Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

3.6 991 reviews

                             

88% Approve of the CEO

Marriott President & CEO Arne Sorenson

Arne Sorenson

(301 ratings)

75% of employees recommend this company to a friend
376 Employee Reviews Back to all reviews
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Sous Chef

Sous Chef (Former Employee)
Calgary, AB

I worked at Marriott full-time for more than 3 years

Prosexcellent work place, strong sense of community

ConsA union came in. The worst thing to happen to a company.

Advice to Senior ManagementTry to keep the people working as a community. Don't let something get in the way like a union

Yes, I would recommend this company to a friend

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Fantastic Company to work for, but stressful environment

Reservation Sales Specialist (Former Employee)
Sarnia, ON

I worked at Marriott full-time for more than a year

Pros-Flexible Management
-Great incentives and perks (Hotel discounts with Marriott and other companies, catered lunches, ect)
-You get the sense that the company cares for you
-Sales incentives and bonuses based on productivity
-Soft selling (All inbound, no pressure)
-Plenty of overtime opportunities (The provide time and a half pay even if you're below 44 hours, you just need to work outside your scheduled hours)
-Lots of vacation time, sick time (Unpaid AND paid sick time after 90 day probation)

Cons-Fast paced call centre environment
-Can get really stressful
-Customers can get angry at you for seemingly anything and everything (Though the company doesn't tolerate abuse from the customer, so that was a plus)
-Average pay for the industry (Could be better)

Advice to Senior ManagementOpen a reservation centre in Toronto

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good Company Poor Wages

Valet (Current Employee)
Toronto, ON

I have been working at Marriott

ProsGood Staff and Supervisors, work life balance is excellent. Great employee discounts

ConsMinimum wage, crap benefits, senior management does even know if you work there or not.

Advice to Senior ManagementCome out of your offices once and a while, and look up from your Backberries when you are out.

Yes, I would recommend this company to a friend

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A GREAT SMILE IS ALL IT TAKES

Guest Services Associate (Current Employee)
Toronto, ON

I have been working at Marriott

Prosgreat benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

Consvery big on corporate culture, senior management seem a little intimidating

Advice to Senior Managementmaybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

Yes, I would recommend this company to a friend

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Great

Bistro Server (Current Employee)
Denton, TX (US)

I have been working at Marriott part-time for more than a year

ProsRegular wage plus tips. The hours are easy and management works with your schedule

ConsSometimes slow in the evenings.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company - worked when other people weren't working.

Front Desk Manager (Former Employee)

I worked at Marriott full-time for more than a year

ProsGreat benefits, strong management team, motivated co-workers. I loved the perks of the employee discounts for friends and family. Overall, I really liked working there.

ConsThe main reason I left was because I found myself working the most when my friends and family weren't working (nights and weekends) - it's the nature of working for a business where they never close the doors!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Marriott GRS&CC is Ranked #1 in San Antonio, TX

Administrative (Current Employee)
San Antonio, TX (US)

I have been working at Marriott full-time for more than 5 years

ProsMarriott gives you the skills that you are going to need when you are ready to start a career outside of hospitality. The benefits package that you receive is awesome. The people are some of the closest to family that you will ever have.

ConsThey push career progression but only a select few can handle to responsibility. The problem is that most of the people that are put into these roles are highly over qualified and the rest are severely under qualified. Becoming a manager requires nothing other than waiting for your turn rather than merit.

Advice to Senior ManagementInvest more capital into your associates rather than your guests and you will see major differences!

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Good place to work in

Sales Executive (Former Employee)
Heredia (Costa Rica)

I worked at Marriott full-time for more than 3 years

ProsGreat atmosphere to work, great coworkers, very focussed on clients and service. Hospitality jobs are usually stressful, but you are supported by a great team

ConsSalaries aren´t great, and schedules could be crazy. You know when are you coming to work, but you don´t know when are you leaving.

Advice to Senior ManagementMore Open doors management. At first, the Director of area was a very oppened and educated person. As Marriott offer a lot of opportunities, he was transfered to Hotel General Manager. His place was taken by a completely diferent person who create a terrible atmosphere, where the team didn´t fell comfortable.

Yes, I would recommend this company to a friend

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Good atmosphere, nice people

Server (Former Employee)
Austin, TX (US)

I worked at Marriott part-time for more than a year

Prosgood discount, nice company, takes care of you benefit wise

Consnot great pay, hard to get work covered with few employees

Yes, I would recommend this company to a friend

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Great place to work

Fornt Desk Agent (Current Employee)
Ridgeland, MS (US)

I have been working at Marriott part-time for less than a year

ProsGreat room discounts all over the world.

ConsIf you are part-time, you do not receive time and a half for working holidays.

Yes, I would recommend this company to a friend

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