Marriott Reviews

Updated 15 October, 2014
Updated 15 October, 2014
1,344 Reviews
3.7
1,344 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
454 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

497 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge in Edmonton, AB
    Current Employee - Concierge in Edmonton, AB

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Opportunity for growth within company.

    Cons

    The office good and benefits also

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great summer experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Minett, ON
    Former Employee - Server in Minett, ON

    I worked at Marriott as a contractor (less than an year)

    Pros

    -young energetic staff
    - excellent orientation and training
    - good brand standards
    - beautiful location

    Cons

    - seasonal staff sometimes makes things difficult w experience levels
    - manage,ent can be somewhat lazy

    Advice to ManagementAdvice

    Be more enagaged with your employees and less prejudice.

    Recommends
    Neutral Outlook
  3.  

    Sous Chef

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef in Calgary, AB
    Former Employee - Sous Chef in Calgary, AB

    I worked at Marriott full-time (more than 3 years)

    Pros

    excellent work place, strong sense of community

    Cons

    A union came in. The worst thing to happen to a company.

    Advice to ManagementAdvice

    Try to keep the people working as a community. Don't let something get in the way like a union

    Recommends
    No opinion of CEO
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  5.  

    Fantastic Company to work for, but stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist in Sarnia, ON
    Former Employee - Reservation Sales Specialist in Sarnia, ON

    I worked at Marriott full-time (more than an year)

    Pros

    -Flexible Management
    -Great incentives and perks (Hotel discounts with Marriott and other companies, catered lunches, ect)
    -You get the sense that the company cares for you
    -Sales incentives and bonuses based on productivity
    -Soft selling (All inbound, no pressure)
    -Plenty of overtime opportunities (The provide time and a half pay even if you're below 44 hours, you just need to work outside your scheduled hours)
    -Lots of vacation time, sick time (Unpaid AND paid sick time after 90 day probation)

    Cons

    -Fast paced call centre environment
    -Can get really stressful
    -Customers can get angry at you for seemingly anything and everything (Though the company doesn't tolerate abuse from the customer, so that was a plus)
    -Average pay for the industry (Could be better)

    Advice to ManagementAdvice

    Open a reservation centre in Toronto

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good Company Poor Wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Valet in Toronto, ON
    Current Employee - Valet in Toronto, ON

    I have been working at Marriott

    Pros

    Good Staff and Supervisors, work life balance is excellent. Great employee discounts

    Cons

    Minimum wage, crap benefits, senior management does even know if you work there or not.

    Advice to ManagementAdvice

    Come out of your offices once and a while, and look up from your Backberries when you are out.

    Recommends
    No opinion of CEO
  7.  

    A GREAT SMILE IS ALL IT TAKES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Associate in Toronto, ON
    Current Employee - Guest Services Associate in Toronto, ON

    I have been working at Marriott

    Pros

    great benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

    Cons

    very big on corporate culture, senior management seem a little intimidating

    Advice to ManagementAdvice

    maybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    The Hotel was great until Interstate took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    good pay and benefits and flexible hours

    Cons

    lots of back stabbing and Management doesn't care

    Advice to ManagementAdvice

    get rid of Interstate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Love working at a hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Columbus, OH (US)
    Current Employee - Front Desk Associate in Columbus, OH (US)

    I have been working at Marriott full-time (more than 5 years)

    Pros

    The people are by far the best part of my job. My co-workers are the best and you get to meet some interesting guests.

    Cons

    At my current hotel there is no room for advancement. We do not have supervisors and upper management has been with Marriott for 20+ years. Also, though the hiring pay has gone up, my wages have not making it so I am only making a dollar more than new hires when I've been with Marriott for more than 5 years.

    Advice to ManagementAdvice

    Look at pay for current employees before raising pay for new hires.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Franchised Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Saint Louis, MO (US)
    Current Employee - Manager in Saint Louis, MO (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Working under the Marriott name is nice because it is well recognized and highly respected in the hotel industry. Marriott gives employees, friends and family a nice discount on hotel rooms anywhere in the world.

    Cons

    Be careful because many Marriott hotels are franchised by local or national hospitality management companies. Marriott has great benefits and a culture focused on their people. However, most management companies that are franchisees care about saving money at the expense of their people and cut benefits or hardly have any.

    Advice to ManagementAdvice

    Keep up the focus on your employees and your guests will see the benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Not bad - Temporary Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Coordinator in Madison, WI (US)
    Former Employee - Group Coordinator in Madison, WI (US)

    I worked at Marriott full-time (more than an year)

    Pros

    You get discounts to stay at pretty much any Marriott anywhere (with advance planning) and it's not one of those "boring desk jobs". You get TONS of customer service experience and learn something new daily. Great for college aged kids not looking for a career but a respectable job.

    Cons

    It's hard to get those discounts sometimes, and can be hard to get off on the weekends naturally. Marriott doesn't give its employees enough "reward" or benefits, so make sure it's a hotel with a good management company. There will ALWAYS be be turnover in hotel business, it's just not a career, so be prepared for change in management in employees IF you're even there long.

    Advice to ManagementAdvice

    Go above and beyond for the guests and looks for those types of employees who will do the same. Be a manager not a friend, set boundaries and don't forget to be there in front sometimes too.

    Recommends
    Positive Outlook
    No opinion of CEO

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