Marriott

  www.marriott.com
Work in HR? Unlock Free Profile

Marriott Reviews

Updated 18 August, 2014
Updated 18 August, 2014
1,256 Reviews

3.7
1,256 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
413 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

475 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great summer experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Minett, ON
    Former Employee - Server in Minett, ON

    Pros

    -young energetic staff
    - excellent orientation and training
    - good brand standards
    - beautiful location

    Cons

    - seasonal staff sometimes makes things difficult w experience levels
    - manage,ent can be somewhat lazy

    Advice to ManagementAdvice

    Be more enagaged with your employees and less prejudice.

    Recommends
    Neutral Outlook
  2.  

    Sous Chef

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef  in  Calgary, AB
    Former Employee - Sous Chef in Calgary, AB

    Pros

    excellent work place, strong sense of community

    Cons

    A union came in. The worst thing to happen to a company.

    Advice to ManagementAdvice

    Try to keep the people working as a community. Don't let something get in the way like a union

    Recommends
    No opinion of CEO
  3.  

    Fantastic Company to work for, but stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist  in  Sarnia, ON
    Former Employee - Reservation Sales Specialist in Sarnia, ON

    Pros

    -Flexible Management
    -Great incentives and perks (Hotel discounts with Marriott and other companies, catered lunches, ect)
    -You get the sense that the company cares for you
    -Sales incentives and bonuses based on productivity
    -Soft selling (All inbound, no pressure)
    -Plenty of overtime opportunities (The provide time and a half pay even if you're below 44 hours, you just need to work outside your scheduled hours)
    -Lots of vacation time, sick time (Unpaid AND paid sick time after 90 day probation)

    Cons

    -Fast paced call centre environment
    -Can get really stressful
    -Customers can get angry at you for seemingly anything and everything (Though the company doesn't tolerate abuse from the customer, so that was a plus)
    -Average pay for the industry (Could be better)

    Advice to ManagementAdvice

    Open a reservation centre in Toronto

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Good Company Poor Wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Valet  in  Toronto, ON
    Current Employee - Valet in Toronto, ON

    Pros

    Good Staff and Supervisors, work life balance is excellent. Great employee discounts

    Cons

    Minimum wage, crap benefits, senior management does even know if you work there or not.

    Advice to ManagementAdvice

    Come out of your offices once and a while, and look up from your Backberries when you are out.

    Recommends
    No opinion of CEO
  6.  

    A GREAT SMILE IS ALL IT TAKES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Associate  in  Toronto, ON
    Current Employee - Guest Services Associate in Toronto, ON

    Pros

    great benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

    Cons

    very big on corporate culture, senior management seem a little intimidating

    Advice to ManagementAdvice

    maybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

    Recommends
    Approves of CEO
  7.  

    A great place to work where you got to meet people from all over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Room Preventive Maintenance  in  Atlanta, GA (US)
    Current Employee - Room Preventive Maintenance in Atlanta, GA (US)

    Pros

    The company offers PTO (personal time off) which is accrued weekly 2 hrs per 40 hr shift
    401 k plan
    Health care
    Credit union
    Daily meeting to review occupancy and contingency
    Subsidized meals

    Cons

    Short lunch break 1/2 hr
    Leaves no time to take care of personal business
    Low pay, little OT

    Advice to ManagementAdvice

    Consider extending lunch break.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    It's a nice company to be apart of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    Benefits, perks and discounts

    Cons

    Pay and advancement opportunities

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Great internship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager Intern  in  Plano, TX (US)
    Current Employee - Sales Manager Intern in Plano, TX (US)

    Pros

    Great experience with a big company. Internship is not Marriott specific so it gives you experience to apply across the industry.

    Cons

    I just thought the job was incredibly boring.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Structured hospitality career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Provo, UT (US)
    Current Employee - Guest Service Representative in Provo, UT (US)

    Pros

    Great training resources and online system. Fun and engaging work environment. Awesome travel benefits and perks.

    Cons

    Large company, hospitality hours and pay. Hard to feel like you can contribute to change. Slow days are killer if you want to make money and feel productive.

    Advice to ManagementAdvice

    Engage more with the employees and allow them to contribute to change. Give supervisors more Covell over their departments.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good work/ life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible schedules, great managers and good training program

    Cons

    Promotions, Corporate heirarchy involves a lot of politics, you must know someone to make it anywhere.

    Advice to ManagementAdvice

    Groom your best hourly staff and consider them for promotions if you'd like to retain your talent.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Marriott? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.