Makerbot Reviews

Updated 26 August, 2014
Updated 26 August, 2014
41 Reviews

2.6
41 Reviews
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Bre Pettis
22 Ratings

17 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Underpaid and overworked. Focused on sales and marketing for a product that barely works.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time for less than a year

    Pros

    Access to 3D printers.
    Some extremely talented people, but overall, even they are few and far between.
    Some 'clout' for working in high-tech.

    Cons

    Since MakerBot was acquired by Stratasys in 2013 the company has solely been focused on meeting sales goals. The 'earnout' is all about the people at the top trying to make as much money as possible before Stratasys takes over. They will do anything to sell more sub-par, borderline broken products, just to make more money before they lose control over the company.

    The company has seen tremendous growth in the last few years growing to almost 600. But most of those hires are very young, inexperienced, and underpaid. Instead of growing the sales and marketing teams, they should have hired better engineers. The 5th Generation printers barely work....just read the customer reviews on Amazon. Everyone who works at MakerBot knows this. The customer support team is drowning in customer complaints and leadership's response is to make contacting MakerBot and returning printers as difficult as possible.

    The company prides itself on being cheap. They expanded offices to an extremely desolate, inconvenient section of Sunset Park. "Building One" is situated between the BQE, Costco, and a street where truckers pickup prostitutes. They moved all of the developers, engineers, and product people to this location, while sales, marketing, business, and leadership stayed in the nice offices in Downtown Brooklyn. The few "leadership" roles who have offices at Building 1 only spend a few days at most down in the new offices.

    Most people at MakerBot are extremely unhappy. The reviews here are spot on. The few positive reviews are clearly written by "leadership" and HR. Most people are either looking for work or are hanging on because they are passionate about 3D printing. But even the passionate ones are vocally unhappy.

    Consider yourself warned.

    Advice to ManagementAdvice

    Empower your teams to meet mutual goals. Pay people what they deserve. Ask your teams for their input. Don't just bark ridiculous deadlines and accept a mediocre product.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 11 people found this helpful  

    Absent New Leadership, No Hope For MakerBot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Brooklyn, NY (US)
    Former Employee - Anonymous Employee in Brooklyn, NY (US)

    I worked at Makerbot full-time for more than a year

    Pros

    3D printing is an important technology and you get to be part of it all.

    You'll work with some of the finest people you'll ever meet. So many people at MakerBot are unhappy because of their jobs, so you will quickly obtain good drinking buddies.

    The widespread unhappiness will reassure you that you're not the problem.

    Free fruit?

    Cons

    What reason do you have for joining a company? To further your career? To work on making and selling great products? To pull down a decent paycheck? To work in a fun, open environment with great perks? MakerBot fails on every one of these points.

    -Unless you have a personal connection to someone in a leadership position, there is no career path for you here. Few employees are truly empowered to make a difference, most are hamstrung by leadership. It’s likely that you won’t be with the company long enough to see a pay increase, let alone get a major promotion.

    -Well meaning engineers are limited by poor product planning and are forced to make compromises in quality so that MakerBot can make a few more bucks per unit sold. Marketing is forced to outright deceive customers, completely divorcing themselves from reality in order to sell a few more units or generate a few more leads. Salespeople are not allowed to use the products they sell, because they wouldn’t be able to make a sales pitch with confidence if they saw how poorly they functioned. Support staff is overworked and morale is low because customers are sold products that are known to fail at rates higher than any sane company would allow.

    -Salaries across the board have always been insultingly low, even after the merger. If you work in the corporate office, grab a free banana and enjoy the view. It’s the only perk you’ll receive. If you work in the factory, put that banana down and get back to work.

    Decisions made by leadership for the past year have been obsessively focused on making short-term gains in order to meet sales goals related to performance-based earn-out bonuses, the vast majority of which would go to them. As it turns out, when you rush three products to market before they are ready, people tend to return them and demand their money back!

    That's the kind of poor, reckless leadership you’ll experience at MakerBot, and it trickles down to every department.

    Advice to ManagementAdvice

    Employees: When MakerBot succeeds, do you see any of the reward? When MakerBot fails, will anyone be advocating for you? You can be your own advocate, right now, and seek new employment.

    MakerBot: You are a large, publicly traded company. Start acting like one, and stop blaming every problem on "growing pains."

    Stratasys: You’ve acquired a toxic asset. MakerBot is completely disorganized and lacks the leadership to develop, produce, and market a product that is up to your standard of quality. Send a strong message to your shareholders that you take your $600m investment seriously. Remove the President and CEO immediately so they can’t do any further damage, then work your way down the org chart. Scrutinize every VP, Director, and Manager, review every policy, audit every process. Make the organizational changes necessary to bring accountability and professionalism to MakerBot.

    Please save this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 10 people found this helpful  

    Definitely think twice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time for more than a year

    Pros

    You quickly learn how to survive in New York on half your previous job's salary.

    That said, you'll gain an amazing support network of people to collaborate on finding new jobs with.

    Cons

    Things you won't find here: clear vision, inspiring leaders, a career path, pride in your work.

    You WILL, however, get the worst of both start-up and corporate cultures.

    Advice to ManagementAdvice

    After bungling responses to legitimate complaints about incompetent bosses, borderline illegal accounting practices, and sexual harassment, by retaliating against those who speak up, I suppose you can't really go any lower?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    idiots running the asylum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Makerbot full-time

    Pros

    Reasons to work here? You're just out of school with a fresh computer science degree, looking for an entry-level job at an entry-level salary.

    Cons

    Not the place to be if you're an experienced professional or mid-career, looking for a job or a living wage. The place is swarming with kids just out of school or on their first "real" job, given the run of the place by an inept management that cowers to their infantile whim. There is no organization, and the place is a mess.

    The company itself, even with its specialized technology, basically operates like a fledgling startup well past its 'prime' and on brink of collapse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 7 people found this helpful  

    12 years a productor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productor  in  Brooklyn, NY (US)
    Current Employee - Productor in Brooklyn, NY (US)

    I have been working at Makerbot full-time for less than a year

    Pros

    25 cent vending machines

    Cons

    Where do I begin .

    Advice to ManagementAdvice

    Listen to your employees. Stop threatening them with writeups. Stop the constant change of policies that suit your own ends and stresses the employees .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 12 people found this helpful  

    Full Speed to No Where

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Brooklyn, NY (US)
    Former Employee - Anonymous Employee in Brooklyn, NY (US)

    I worked at Makerbot full-time for more than a year

    Pros

    Health insurance, rationed fruit in the kitchen, access to 3D printers in the office, bathrooms are clean, stories to tell for years.

    Cons

    Nothing but hype. MakerBot and 3D printing is a conversation starter. However, for such an exciting industry, I've never done more lackluster work than there. A sales only focused mindset, with no sense of direction for the brand or marketing except reiterating the same cheesy taglines. A reactionary working environment with zero strategy or reason behind decisions except for the whims of leadership on any given day, with ridiculous deadlines that make little sense.

    Company culture and moral are terrible. Most employees don't make it past six months and the hardest working and smartest coworkers I've had are already gone or leaving. HR's best attempt to hide this is to offer bagel breakfasts, birthday cupcakes, a broken rewards system, or fake reviews on Glassdoor.

    Coworkers are on a spectrum of supportive and efficient to egocentric and offensive. More so, there are a lot of people who do not understand professional or personal boundaries, are ineffective at communication, or just plain lack manners.

    Salary offered is demoralizing and insulting. Almost all people hired have taken a huge pay cut for the promise of renegotiating after performance reviews or are sold on the 3D printing hype. However, raises are a joke. Most are offered a title change or an insulting percentage to keep them going.

    Advice to ManagementAdvice

    This is a broken system. I have no idea how you could solve this since you don't care about your employees' well being, your customers' experience, or making good viable products.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 9 people found this helpful  

    Dismal leadership. Very disappointing to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Brooklyn, NY (US)
    Current Employee - Anonymous Employee in Brooklyn, NY (US)

    I have been working at Makerbot full-time for more than a year

    Pros

    Running water. Electricity. 3D printers are everywhere. Some truly talented, amazing coworkers (most of whom are underutilized and undervalued).

    Cons

    The negative reviews are unfortunately, spot on. The positive reviews are written by HR.

    Nearly every department suffers from either reactive, ineffectual leadership, or a revolving door of management which makes doing great, consistent work impossible.

    Extremely low salaries. High turnover. Increasingly poor employee morale. Gross nepotism.

    Advice to ManagementAdvice

    Stratasys - please help us fix our many broken processes: hiring, product development, and most of all: leadership.

    Hire qualified people based on actual merit, not personal/family connections. Release working products, rather than rushing things that do not work to market out of greed. Hire us a CEO and President with vision and management skills who won't further harm a potentially great company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 10 people found this helpful  

    Talented people. Poor conditions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Somehere In Corporate HQ  in  Brooklyn, NY (US)
    Former Employee - Somehere In Corporate HQ in Brooklyn, NY (US)

    I worked at Makerbot full-time for less than a year

    Pros

    My experience opened lots of doors. I met great people, many of whom are no longer employees. Overall, my experience was valuable, The health benefits were great.

    Cons

    Employees are grossly underpaid. Work/life balance is askew. It was a no-brainer to cut my losses and find a company where the leadership truly appreciates their employees, pays a generous salary, and doesn't dangle carrots.

    Advice to ManagementAdvice

    Pay closer attention those that have been with the company from early on.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 12 people found this helpful  

    The Walmart of 3D printing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time for more than a year

    Pros

    This used to be a great company and I still want to believe that the potential is there. There are still a few people knocking around that are entrepreneurial and team focused. Rather than looking out for themselves, they're trying to move the company forward in an industry that's now competitive. We're no longer the only ones making 3D printers and we need to work smarter.

    The demise of Makerbot has little to do with growing pains and a lot to do with the lack of leadership. Maybe other reviewers feel the same way, but I'm writing this because I feel I have no other outlet to get my message across and it seems these Glassdoor reviews are actually getting some press.

    Cons

    The lack of leadership has touched every aspect of the company, from hiring practices to general culture (hint: there is none). Over the past six months, managers have been hired who seem to have personal connections to one of the C level staff, but have no discernable skills or leadership capabilities. The same C level staffer is also involved in every hiring decision made, which really highlights the day to day micromanagement that's in place as well as management priorities. I feel that the entire top/mid level of the company has been replaced over the past year with yes-men doers rather than thinkers who can help get the team motivated and Makerbot competitive. As another reviewer mentioned, the CEO fired the marketing staff last year and replaced them with his father. I think that sums up the hiring practices.

    Advice to ManagementAdvice

    You're not a small company anymore. Get out of the details and start running a business, start hiring people who have the skills we need not the connections, communicate with your employees both in the office and in your factories and start shaping a company culture. Figure out how to motivate people. Pay sucks, potential for career growth is a joke, and morale is in the toilet. You've known this for a while, how are you fixing it? Don't wait for people to just quit in frustration like Walmart.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 10 people found this helpful  

    Productor Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Productor  in  Brooklyn, NY (US)
    Former Employee - Productor in Brooklyn, NY (US)

    I worked at Makerbot full-time for less than a year

    Pros

    Get the chance to work with tons of smart people.

    The market (3D printing) is a fast growing field and it looks good on your resume.

    Cons

    -Tons of smart people held back by upper management. Offered promotions within the company to only be moved to positions with a higher title / more work / same pay.

    - Mandatory overtime for months straight. 6 days a week.

    - Removal of benefits common in most other NYC based startups.

    -Treated like cheap replaceable labor.

    Advice to ManagementAdvice

    There are many smart and talented people in production. Treat these people like they are wanted there and not like cheap labor. Many of the people who start in production have high hopes for the company only to have them torn down right in front of them. Almost everyone I started with has left and they all went on to do amazing things.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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