LiveOps Reviews

Updated 21 October, 2014
Updated 21 October, 2014
218 Reviews
3.6
218 Reviews
Rating Trends

Recommend to a friend
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Vasili Triant
45 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 10 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 15 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

38 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Lots of turmoil/Metrics unclear

    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps full-time (more than an year)

    Pros

    Until I was unfairly terminated, I loved working with LiveOps, even with all the problems (and there are many!). I was grateful to be home and grateful to be paid in a fairly decent manner. If the router is benign, I could make $22/hour. I did not have too many bad days at the LiveOps. Pay was always on time and for me always rising. Advice: Work hard and express no opinions. Be mindful of the contract. No matter what they tell u in a PB (their email) from Community Services, your default action should be "does this follow the contract" and/or "does this follow my good conscience".

    Cons

    Support can be sporadic. Sometimes support is great and beneficial and at other times it is bad. So bad that it can cost you the contract. The new metric system that they have going is not the greatest. At least, they've not explained it well enough so that ic's do not make errors implementing same. U could go for months making a mistake and get no meaningful feedback about the mistake or letting u know that u were making the at all. In my case, this created a false sense of security in terms of what I was doing to keep up with the new metrics. Under the new metrics, it counts against u when somebody calls in for information and u don't convert the call into a sale. This was fine under the old metrics as it did not affect u'r performance overall and u had up to 30 minutes to convert the call to a sale without getting a Compliance Event (demerit). Under the new metrics, forget about it. If a product came in with enough callers asking to pay just $14.95 for it and no more, u were in trouble if that informercial was being routed to your business line.

    Advice to ManagementAdvice

    Go back to the old metrics, or do not penalize agents for trying to follow the new ones. The effect of the new metrics is that callers are being rushed off and invariably this does not bode well for our less adept citizens. The agents are put in a hard place because they have to mindful of the new metrics and their contract at the same time. It is a very sad change these new metrics. Still I have to say that I had a good run. I am sorry I fell in the trap of following the new metrics and not being myself and not worry about the metrics at all. If anything, training on this issue would be helpful so that the agents can know the boundaries.

  2.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps (more than an year)

    Pros

    It's work from home, so you don't have to worry about spending gas money or traffic. You can manage your own schedule and decide when to work. Payout is very simple.

    Cons

    The work gets extremely annoying and mind-numbing very quickly. Call volume is not always consistent, and pay was done $0.25 per talk minute when I worked so pay can fluctuate and not always be reliable. Customers can get irritated with the call script and up sells very easily. There are several up sells you HAVE to offer. Your call can be audited and failure to offer them can end your contract. The scripts are not always complete with information. You can be asked questions that are reasonable but you literally don't have the answer to which can further put the caller in a bad mood.

    Advice to ManagementAdvice

    Allow reinstatement for terminated contracts.

    Neutral Outlook
    No opinion of CEO
  3.  

    Good Team Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Redwood City, CA (US)
    Current Employee - Senior Software Engineer in Redwood City, CA (US)

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    Good Team work,Flexible work hours, WFH culture.

    Cons

    Changed tech direction too often

    Advice to ManagementAdvice

    Stay focus !!

    Recommends
    Neutral Outlook
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  5.  

    Worked 3 years in Pizza Hut Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps part-time (more than 3 years)

    Pros

    -Training for my position was straightforward
    -Scheduling your own hours was great for a college schedule

    Cons

    -Company consistently changed the way sales metrics were measured (often with negative side-effects)
    -->For example, I was a 5 star agent until they changed the system the last time, and I become a 2 star agent. I could not recover my stats enough because they made all the metrics count from the start of your time with LiveOps which is ridiculous
    -If you had to transfer a call (like you were told to do in many cases), it was counted against your stats. You were basically penalized for doing the right thing.
    -Compensation was decent, but the variability of sales really made it unreliable as a sustainable job. Hourly or salary positions are so much better than this.

    Advice to ManagementAdvice

    Come up with a better way to track agent metrics. The current system made me leave, and I don't ever plan on coming back.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Independent Agent - Insurance Agent- Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Insurance Agent in Indianapolis, IN (US)
    Current Employee - Licensed Insurance Agent in Indianapolis, IN (US)

    I have been working at LiveOps full-time (more than an year)

    Pros

    Living in an area that has tough winters, working at home is priceless. Grabbing a cup of coffee and going to work while others are outside scraping off windshields is very rewarding, not to mention more lucrative. Setting hours as an independent contractor allows flexibility otherwise not available in the corporate job market. Be your own boss and set the bar as high as you'd like!

    Cons

    Too many to count and would be happy to share if the opportunity ever presents itself and the management staff really comes across in a way that makes me think they really want to know, rather than just listening to pacify.

    Advice to ManagementAdvice

    As an agent who is working very hard to be a success with Liveops, you simply cannot deny human beings the right to a vacation, time off due to a death in their family or a medical leave. And to have any sort of penalty associated with those times is really stretching the boundary line of the independent contractor/company contract. While you cannot dictate hours worked, you also should not be afforded a way around it either. To me, the metric system is nothing more than a way of dictating time worked without actually coming right out and doing it. It's a fine line and one that is being stretched further and further. Also, because the "metric rules" have been determined and communicated, they haven't always been in place and to give some agents a line back and deny others is a bad managerial call.

    Neutral Outlook
    No opinion of CEO
  7.  

    Good company, great culture, uncertain about their future.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps full-time (more than an year)

    Pros

    Wonderful people and great culture! small enough that you get to know everyone in the company if you want. Real team spirit at work. Things are extremely fast paced.

    Cons

    Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful. Unfortunately there poor communication throughout the company.

    Advice to ManagementAdvice

    Allow your employees to have a work/life balance.
    Create transparency in your communication with all of your employees.
    Find strong leaders that can move the company forward while growing revenue and retain quality employees.

    No opinion of CEO
  8.  

    Lack of meaningful support and Affinity programs

    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps part-time (less than an year)

    Pros

    flexible hours and good pay

    Cons

    There is no verbal contact whatsoever...only texts. Due to a slight hearing loss I used more time than recommended.
    I was gradually removed from programs where I did well and after all of my scores fell I was removed!!! Affinity programs are a real money maker for LiveOps but they border on criminal and take advantage of low income, poorly educated and elderly clients.

    Advice to ManagementAdvice

    Be more available and upgrade the Affinity programs.

  9.  

    Virtual Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Service Representative in Redwood City, CA (US)
    Current Employee - Virtual Service Representative in Redwood City, CA (US)

    I have been working at LiveOps as a contractor (more than 5 years)

    Pros

    I like LiveOps because of the flexibility. I have contracted for 7 years and it has been very steady and dependable. Generally, if you follow what their system requires, you can make a decent income.

    Cons

    I don't care for the way that the sales metrics are administered. You are very little more than just a warm body.

    Advice to ManagementAdvice

    They need to first be clear on their policies . Then improve communication to and with agents. There needs to be more of a human touch and not canned responses to agents questions. People realize that nothing is guaranteed but transparency and honesty is appreciated. Making/changing rules midstream without them being fully understood is not. Treat your agents with respect not lip service!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great opportunity....but now discouraged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps as a contractor

    Pros

    Training is done on-line which is really convenient

    Cons

    There are not enough time commits to accommodate all the Direct Response Agents. I finished my training over two weeks ago and still have not be able to get on the schedule.

  11. 1 person found this helpful  

    SalesPro line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salespro Line Agent in Jacksonville, FL (US)
    Current Employee - Salespro Line Agent in Jacksonville, FL (US)

    I have been working at LiveOps as a contractor (more than 5 years)

    Pros

    Good pay and flexible work at home options.

    Cons

    Easy to lose your contract even though you produce.

    Advice to ManagementAdvice

    If a person has been salespro and top 10% for years then has a bad month and you take the contract away have away to get it back.

    Doesn't Recommend
    Negative Outlook

LiveOps Photos

Our CEO paying back a bet. We crushed a company goal!
We built a new engineering rec room, including MAME (Multi Arcade Machine Emulator); many a disagreement is settled with Street Fighter
No rec room is complete without XBox One, Apple TV, and plenty of couch space

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