LanguageLine Solutions Reviews

Updated 17 April, 2015
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52 Employee Reviews

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  1. Helpful (3)

    This is the worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter in Chicago, IL (US)
    Former Employee - Spanish Interpreter in Chicago, IL (US)

    I worked at LanguageLine Solutions part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work at home. That's the only upside to working here sadly. I tried thinking of others but this is it.

    Cons

    No advancement opportunities, no raises, high call volume, management expects you to interpret as if you were a decent paid, certified interpreter yet pay you minimum wage, management is rude, many clients are rude as well.

    I would not recommend this company to anyone. Stay away.

    Advice to Management

    Compensate the interpreters better since you expect them to interpret near flawlessly. Or else don't expect it.

  2. Helpful (3)

    telphone interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Able to work at home.

    Cons

    Unable to talk directly to manager always email and don't get reply within a day and very low pay.

    Advice to Management

    Not a good company to work for long time.

  3. Helpful (3)

    Its a revolver door company,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Arabic All Call Interpreter in Monterey, CA (US)
    Current Employee - Arabic All Call Interpreter in Monterey, CA (US)

    I have been working at LanguageLine Solutions full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    work from home no commute.

    Cons

    Lack of Management, Lack of communications, company policies applied on employees only, you will have to move mountains to make the management respond to your emails. In my case, my resignation letter made them respond.
    It is like going through hell for your vacation time to approved and at the end it will be given to as an "approved absence". Lack of coordination, lack of communication. Good job for GED holders, actually that is what they want. They don't care about the services provided to the Clients as they let their best employees quit their jobs easily. No raise, no future promotions, no future in this company. Wasted 18 months in this death trap, not going to waste anymore time. My pay was not bad comparing to the others, but still too low for my skills.

    Advice to Management

    Pay attention to your interpreters, supervisors will not bring you the revenues as the interpreters do. Honor your company policy towards your interpreter and their rights. Honor your interpreter's requests and emails by a simple email even if with two sentence but in time.

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  5. Helpful (3)

    The worst management ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Portland, OR (US)
    Current Employee - Interpreter in Portland, OR (US)

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    An ok per-hour rate. Close to my place

    Cons

    They opened a center in Portland and they hired interpreters for several languages. 2 months later they discovered that they hired more than they need, so they started laying off people. A lot of those interpreters left a full time jobs for this one. In-charges and managers are incompetent, they absolutely have no idea how to run this center. If you work there first feeling you will have is insecurity, now I regret that I quit my previous job and I already looking for another job. My advice to you is to think twice before joining them.

    Advice to Management

    No advice. People's life is not a game.

  6. Helpful (1)

    lowest paying interpreter jobs in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Working from home. If you are inexperienced you will get decent training, I guess its suitable for a mom that woud like to work from home and doesn't necessarily need the money or benefits.

    Cons

    Low salary (minimum wage) , No benefits, No paid vacation or sickness.
    Every sick day counts as an occurrence . Company charges clients almost $4 per minute but pays the interpreter about $10 per hour!!!

    Advice to Management

    increase wages

  7. Helpful (1)

    Worst Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    You could work from home, it saves you some trouble. But you also could get depressed and disconnected. You could not get in touch with your manager. No one is going to write a reference letter for you. It is only good for a side job.

    Cons

    Don't trust this company. The managers tell lies. They don't really know what is going on. The management is a mess. They are very irresponsible.
    Absolutely no respect for their employees. They are exploiting immigrants.
    No culture. No training. No paid holiday. No flexibility. No career.

    Advice to Management

    Be ashamed of yourself.

  8. Helpful (1)

    Can't wait to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home and that's it

    Cons

    It's one of those companies, together with Berlitz, which are taking advantage of the new immigrants, who just arrived in the country and are happy to get ANY job with ANY pay.
    Paying peanuts, no benefits(lousy medical insurance doesn't count), no paid vacations, and even for getting an unpaid leave, you have to jump through the hops, which is really weird - the company with so many employees should have tons of opporutnities to allow you to go when you need that. The job itself is not arranged in the way so not to give you too much stress. Between calls I just NEED to have a small tiny break, a minute would do. But when the call flow is high, they would call you non-stop.

    Advice to Management

    Provide proper training. You can't just throw unprepared people off to work. It's embarrasing for the company and stressfull for the employees.
    Allow people to grow professionally. The best way for you would be to have an elite team of interpreters with proper pay and benefits, so each employee could have the opportunity to enter that team, if their performance is great. At the moment, whether I do great or just OK, I am still paid the same peanuts with no chance of raise.

  9. Helpful (2)

    Avoid it if you can!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Over the Phone Interpreter in Monterey, CA (US)
    Current Employee - Over the Phone Interpreter in Monterey, CA (US)

    I have been working at LanguageLine Solutions full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You get to work from home, which means no extra spending on gas or work appropriate clothing, and the schedules are flexible.

    Cons

    There are no sick days, no paid vacation time, and no holidays either (so be prepared to work on Christmas and New Year's Day, which are the two busiest days of the year). You only get around $22 per month for phone service, so if it costs you more than that, you will have to pay the difference out of pocket. You also pay for your electricity usage and are required to have a computer (which you also have to pay for on your own). If you need to replace your headset and/or phone, you have to pay out of pocket first and then get reimbursed. You can only do that every two years, though, so if you have to replace anything before then, you are on your own. And you get all this for $8 an hour!

    Advice to Management

    If you are not willing to extend the same benefits that office workers have to those of us who do most of the work and earn you the money (aka: the interpreters), you should at least be nice and pleasant. Everyone I've dealt with (except for those people at IRC) is extremely rude and uneducated.

  10. Helpful (1)

    Far less than ideal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can't think of anything and I am behing 100% honest. Maybe a few nice people that share your pain.

    Cons

    Management is subjective, does not encourage development, and if you want to succeed, you should make friends with management. Your abilities mean very little. If you are looking for a career, this isn't the place. If you have worked in any other organizations, you would know that Language Line is below par in how employees are treated. Poor benefits, retirement, growth, or support.

    Advice to Management

    Yeah, I tried . And you probably shouldn't since it won't turn out good.

  11. Helpful (2)

    Incompetent managers, uneducated staff, no company-wide communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at LanguageLine Solutions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Dynamic, growing field. Decent benefits.

    Cons

    No culture of growth, no transparency by management, a company populated by small thinkers who don't work hard instead of working smart.

    Advice to Management

    Cultivate talented, intelligent individuals, foster a culture of recognition for high performing employees

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