LanguageLine Solutions Reviews

Updated 20 April, 2015
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4.0
24 Reviews
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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
5 Ratings

24 Employee Reviews

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  1. Interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Portland, OR (US)
    Current Employee - Interpreter in Portland, OR (US)

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I work at the call center in Portland, Oregon. It's a full-time position, with benefits. Pay is $20/hr which is in line and toward the higher end for most interpretation places. Great location, full time, schedule is flexible so good for students, public transportation reimbursement, supervisors are nice to work with.

    Cons

    Company's policy is not clearly communicated, and keep changing depends on who you talked to. Misinformation regarding: holiday pay, penalty for employees, overtime pay, benefits, trajectory of company's profitability, and the manner in which the job will be carry out in the future (there were "talks" of video interpreting, for example, and "talks" of handling medical calls, but there are no definite answer as to when, and how.) We hear more rumors in the office than official news from the manager.

    Advice to Management

    Communication is super important.

  2. Good job working from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter
    Current Employee - Spanish Interpreter

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working from home so no need to fill car with gas or buy clothes for work. Reimbursed for phone line and phone equipment.

    Cons

    Very busy at times and requesting time off is a bit hard. You have to use a calendar to see what days are available and often, the days you need/want are mysteriously unavailable.

  3. Best company to work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One does not have to spend any money on working clothes or commuting expenses.

    Cons

    The pay isn't as high as if one would work in person as an interpreter.

    Advice to Management

    There's a huge need to update their Impact 360 Platform; it's too outdated...

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good home advantage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at LanguageLine Solutions part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    No cost for travel, everything is communicated virtually through internet or landline. Seems like a lot of people complaint about late response from management, but to me it was acceptable speed. Your landline installation fee, phone expense will be reimbursed.

    Cons

    Pay is fixed, $14. Sometimes when the day is slow, you get calls that are not related to medical problems. I don't know whether it was intentionally or just by random. Career path is limited. From medical interpreter position you can move to advanced interpreter, but that pay is $0.4/min or minimum state wage per hour.

    Advice to Management

    Provide more training to interpreters. Don't send new interpreters on board with no basic medical training.

  6. Remote Interpreter, work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work from home, no driving, dressing up.

    Cons

    Professional growth, raise in pay, lack of communication.

    Advice to Management

    I would like to have some benefits of course.. especially paid vacation. More communication with the management and conference calls with other interpreters to share experience, knowledge and tips.

  7. Helpful (2)

    Translate/interprt mandarin to English or vice versa

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Good management and assistance in one's application and training

    Cons

    Time difference could be an issue

  8. Very friendly Staff

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    It is a good training experience

    Cons

    Time difference could be an issue

  9. Language Line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Heredia (Costa Rica)
    Current Employee - All-call Interpreter in Heredia (Costa Rica)

    I have been working at LanguageLine Solutions full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good salary for Costa Rican standards
    Paid Vacation, 2 weeks per work year
    Monthly bonuses for attendance, performance, internet subsidy if you work from home and seniority
    It is a constant learning experience, and that is how it should be taken

    Cons

    No Holidays, this is very hard to keep a good family-work balance because we do not get any holidays, not American, nor Costa Rican, so specially if you have children it can be challenging. Spending Christmas morning at work while everyone is opening presents can really get you down,

  10. Flexible hours, reliable employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Interpreter
    Current Contractor - Interpreter

    I have been working at LanguageLine Solutions as a contractor (More than 10 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    I have worked for this company for over a decade and they have always paid me on time. In the language sector that is a very valuable aspect. I have gotten a steady flow of calls from them. All in all, it's a very reliable company to contract with.

    Cons

    No raises. They have not once raised my rates in the entire time I have worked there. It would be nice to have a more traditional career path that interpreters can follow. As it stands right now, it is a dead end street. You give your time, you receive your check.

  11. Good company to work for, supervisors are very helpful and friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in El Paso, TX (US)
    Former Employee - Interpreter in El Paso, TX (US)

    I worked at LanguageLine Solutions part-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    You can choose your own schedule, you can work from home.

    Cons

    On busy days, it can become stressful to interpret call after call.

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