LanguageLine Solutions

www.languageline.com
Employer Engaged

LanguageLine Solutions Reviews

Updated 25 February, 2015
Updated 25 February, 2015
22 Reviews
4.0
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
22 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Highlights

22 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Best company to work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    One does not have to spend any money on working clothes or commuting expenses.

    Cons

    The pay isn't as high as if one would work in person as an interpreter.

    Advice to ManagementAdvice

    There's a huge need to update their Impact 360 Platform; it's too outdated...

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good home advantage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at LanguageLine Solutions part-time (less than a year)

    Pros

    No cost for travel, everything is communicated virtually through internet or landline. Seems like a lot of people complaint about late response from management, but to me it was acceptable speed. Your landline installation fee, phone expense will be reimbursed.

    Cons

    Pay is fixed, $14. Sometimes when the day is slow, you get calls that are not related to medical problems. I don't know whether it was intentionally or just by random. Career path is limited. From medical interpreter position you can move to advanced interpreter, but that pay is $0.4/min or minimum state wage per hour.

    Advice to ManagementAdvice

    Provide more training to interpreters. Don't send new interpreters on board with no basic medical training.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Remote Interpreter, work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions full-time (more than 5 years)

    Pros

    Work from home, no driving, dressing up.

    Cons

    Professional growth, raise in pay, lack of communication.

    Advice to ManagementAdvice

    I would like to have some benefits of course.. especially paid vacation. More communication with the management and conference calls with other interpreters to share experience, knowledge and tips.

    Recommends
    Positive Outlook
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  5. 2 people found this helpful  

    Translate/interprt mandarin to English or vice versa

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Good management and assistance in one's application and training

    Cons

    Time difference could be an issue

  6.  

    Very friendly Staff

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    It is a good training experience

    Cons

    Time difference could be an issue

  7.  

    Language Line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Heredia (Costa Rica)
    Current Employee - All-call Interpreter in Heredia (Costa Rica)

    I have been working at LanguageLine Solutions full-time (more than 8 years)

    Pros

    Good salary for Costa Rican standards
    Paid Vacation, 2 weeks per work year
    Monthly bonuses for attendance, performance, internet subsidy if you work from home and seniority
    It is a constant learning experience, and that is how it should be taken

    Cons

    No Holidays, this is very hard to keep a good family-work balance because we do not get any holidays, not American, nor Costa Rican, so specially if you have children it can be challenging. Spending Christmas morning at work while everyone is opening presents can really get you down,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Flexible hours, reliable employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Interpreter
    Current Contractor - Interpreter

    I have been working at LanguageLine Solutions as a contractor (more than 10 years)

    Pros

    I have worked for this company for over a decade and they have always paid me on time. In the language sector that is a very valuable aspect. I have gotten a steady flow of calls from them. All in all, it's a very reliable company to contract with.

    Cons

    No raises. They have not once raised my rates in the entire time I have worked there. It would be nice to have a more traditional career path that interpreters can follow. As it stands right now, it is a dead end street. You give your time, you receive your check.

    Neutral Outlook
    Approves of CEO
  9.  

    Good company to work for, supervisors are very helpful and friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in El Paso, TX (US)
    Former Employee - Interpreter in El Paso, TX (US)

    I worked at LanguageLine Solutions part-time (more than a year)

    Pros

    You can choose your own schedule, you can work from home.

    Cons

    On busy days, it can become stressful to interpret call after call.

    Recommends
    No opinion of CEO
  10.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Panamá (Panama)
    Current Employee - Supervisor in Panamá (Panama)

    I have been working at LanguageLine Solutions full-time (more than 3 years)

    Pros

    Pros where the OT hrs and benefits, basically you get what you give don't expect much but offer stability

    Cons

    Adherence and calls, try to show employees you care, no that they are all just numbers and quality scores. I believe also certain calls we handle that are not suited for the pay grade.

    Advice to ManagementAdvice

    Just be a bit more humane
    .

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions full-time

    Pros

    I think the pay rate varies between the different languages and the benefits varies between states. For example if you speak a language that's high on demand like Spanish but at the same time A LOT of people are bilingual in English and Spanish therefore the competition is high so if you're not good at your job (especially if you're a contractor) they can easily replace you especially in this rough economy with unemployment rate so high. As for benefits that varies by state employers are not required by law to give employees additional benefit beside the benefits that's required by that state. I work from home I don't care about paid holiday or sick leave. I work the morning shift starting from 6am so I get off around 2:30 that gives me a whole day left to do whatever I want. Mylanguage is in demand but not many people can speak my language and English fluently therefore it's not as easy to replace us. IF YOU'RE A GOOD INTERPRETER THEY LEAVE YOU ALONE. I see a lot of people complaining about people management and client being mean. I personally have never had a complaint filed against me. Actually many doctors have asked for me personally to do interpreting for them when they call in. It's about doing your job well. Now let's talk about the pay. Again the pay varies by language. When I first started working for LLS during provisional I was paid $14hr (minimum wage in California is only $9hr) so the pay isn't bad. After provisional I get paid $9hr but for every minute I'm on the phone I get $0.40 per minute within an hour I'm on the phone usually for 50minutes (there are times between calls) now you do the math. That's not a bad pay at all. I made the decision to be an employee instead of a contractor because 1. They forward all the calls to the employees first (contractors gets calls when all employees are busy). 2. Job security, it is easier to let a contractor go than an employee. 3. The way difference between a contractor and an employee is $0.10. I'd rather be an employee and get more calls which makes me more money and get the job security plus a 401k. Hope thos info helps.

    Cons

    Few over time. In California over time is a time and a half so I like over time

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