LanguageLine Solutions Reviews

Updated 17 April, 2015
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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
28 Ratings

52 Employee Reviews

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  1. Helpful (2)

    Good for interpreters to learn good experience. Professional interpreters should not expect it will be a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter/Translator in Toronto, ON
    Former Employee - Interpreter/Translator in Toronto, ON

    I worked at LanguageLine Solutions full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Working for Language Line Solutions is a way for professional interpreters to acquire experience.

    Cons

    A professional interpreter will get NO rewards that could be normally expected from such type of job. Namely, no adequate compensation for the time and effort invested, no chance to get a vacation or paid sick day through any kind of normal procedure (the managers just ignore your needs and treat you like you are something insignificant), no career growth, no respect to interpreters' work. Interpreters are used as low-pay labor, even though these people are expected to be highly educated and possess versatile skills and knowledge.

    Advice to Management

    I would advise the management to keep away from the interpreter's business altogether. That would be fair because they are discrediting this profession by providing poor quality service, which is the inevitable result of their mistreating the interpreters. They want to get too much giving away so little, yet sooner or later they will pay the price anyway. This management does not seem to understand it.

  2. Helpful (3)

    Very bad experience, would not recommend to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Houston, TX (US)
    Current Employee - All-call Interpreter in Houston, TX (US)

    I have been working at LanguageLine Solutions full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Work at home.
    - Earning an income to survive if lack of other options.

    Cons

    - Job requires great skills , education, effort but in the other hand Miserable pay, minimum wage, no respect.
    -No paid vacations, hard to get days off without them seizing the opportunity to count it against you, inflexible schedule.
    - According to their client companies LLS charges them high bills , for one day of an interpreter's work about approximately 10000 USD , the interpreter gets less than 90, that's how cheap they are ...
    - Slave driving Greedy company only interested in profit and exploitation of employees.
    - They sometimes claim mistakes in the calculation of payroll but mysteriously these "mistakes" always give you less than they owe, never more. you always have to be vigilant and document and watch the number of hours you worked which gives you extra work in addition to the already high demand, stressful work you are doing.
    - Clients/agents from companies you interpret for are sometimes, rude , stressed, uneducated, stupid, not trained on how to work with an interpreter and tend to blame the interpreter for their incompetence, in which case your own company does not get your back and throws the interpreter under the bus to appease the client. Interpreters are considered disposable, and that is why the company cannot retain a lot of experienced competent interpreters and counts on continuous hiring with low standards.
    management is cheap in compensation of equipment etc, they always try to find excuses to give you only partial compensation or nothing at all. they refused to pay for equipment claiming it is not the kind that they want, then after I proved to them it was not the case, they only paid for one piece of equipment and not the other.
    Despite having outstanding evaluations and excellent performance there is no reward or incentive in the long term except for a tiny taxable performance bonus of about a hundred and smth dollars twice a year.
    you only hear from them if they are trying to police you, or if they get an inaccurate complaint from a from a 1 over 100 mentally unstable frustrated client trying to use the interpreter as a punchbag to blame for his own issues, problems, incompetence, etc. in which case LLS takes his word over yours.
    -The Fact that they post fake positive employee reviews here to mislead possible prospects.

    Advice to Management

    Your company's has nothing to sell your only capital are your competent , trained , educated interpreters. TAKE CARE OF AND HAVE SOME RESPECT FOR YOUR INTERPRETERS. YOUR INTERPRETERS DESERVE A BETTER TREATMENT, AND YES THEY DESERVE BETTER THAN MINIMUM WAGE.

  3. Helpful (1)

    The Executive Management Group is generally out of touch with employees. Too much micro managing and policing.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premier Account Executive in Monterey, CA (US)
    Former Employee - Premier Account Executive in Monterey, CA (US)

    I worked at LanguageLine Solutions full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company has an excellent product and co-workers are fun to be with you also get to work with some great customers.

    Cons

    Too much micro management and policing of employees, low overall pay scale. Not much opportunity to advance.

    Advice to Management

    Get in touch with your dedicated work force and start showing more respect without them your company will fail.

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  5. Good only as a part time side job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Mexico City (Mexico)
    Current Employee - All-call Interpreter in Mexico City (Mexico)

    I have been working at LanguageLine Solutions part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No commute. No gas or clothes (but do need to pay phone line,internet and higher light bills)

    Cons

    Very low pay. No vacations.No Pto.No benefits.No sick days.UTo must be earned.No raises.Non stop call volume.Support team is about 99% of the time unreachable (and when you do reach them everyone says something different) Phone bill gets partially reimbursed ($11 a month) Internet does not get reimbursed.We get 120 every two years to cover phone replacement (barely enough to cover a decent one),Computers do not get provided or pens or paper (trust me it really adds up throughout the years) Important tools like lenghty very complicated disclosures do not get provided.Clients do not get trained on how interpreting services work which creates alot of frustration and if client ever complaints (of waiting long,call dropping, LEP not understanding anything really) is blamed on the interpreter.I heard interpreters get threaten with being fired due to those complaints (which mostly are out of interpreters power) We get treated like if we are the ones running a business as so much is requested from us,but the pay is a joke and their standards too high.Its a good stepping stone,but this job eventually burns you out and if you cant or wont quit,you will surely lose your passion and have your spirit crush.Iys a sweatshop of a company. Working from home sounds great and relaxing when you have worked outside for many years and it is at first,but its still a job and it does not expect anything less then a regular non stop calling center.

    Advice to Management

    If nothing can be changed the least you can do is offer an attractive pay to deal with the stress of it all.

  6. Get away as fast as you can

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time (More than 8 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Abble to work from home

    Cons

    They do not value employees. No salary raise, no matter what you do. No management.

    Advice to Management

    None. It doesn't work

  7. Helpful (3)

    Russian Interpreter - All Calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in San Diego, CA (US)
    Current Employee - All-call Interpreter in San Diego, CA (US)

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No pros except working from home

    Cons

    LOW PAY! NO DECENT BENEFITS, REALLY AVOID THIS COMPANY... they make you go through hoops but they pay the least out of all companies... and all this number 1 company myth...total BS. I used to work for Cyracom (Company#2) - at least my pay was $600-700 more a month.

    IF YOU ARE LOOKING TO SWITCH A JOB - LEARN FROM MY MISTAKE!

    Advice to Management

    there are no managers there... just one disorganized, outdated mess house.

  8. Helpful (2)

    Old school, manage by fear environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is a job and that's it.

    Cons

    Chaotic environment managed - not lead - by insecure people who don't know and don't care about the company, its people or its clients. Executives who run their departments by identifying, stirring up and then using their employees' weaknesses against them. They take care of each other though and everyone knows it. So who can employees go to for help? No one. Walk the hallways and you can feel the stress. People running around afraid to make mistakes and looking over their shoulder.

    Advice to Management

    Executive team: stop trying to keep your people small so you can feel in control. That is no way to run this place. Being mean is nothing to be proud of and everyone is talking about it.

  9. Helpful (1)

    Hollow peanut shells

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Spanish Interpreter in Monterrey, Baja California (Mexico)
    Current Employee - Spanish Interpreter in Monterrey, Baja California (Mexico)

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Working from home becomes your prison...

    Cons

    0 opportunity for advancement
    low wages
    you could end up in a dead end
    Very secular -- even when you are being helpful you get treated like the enemy
    NO PAID TIME OFF
    It's a specialized service yet you're slammed with calls like a run of the mill call center except there's no incentive
    still working holidays after 15 yrs

  10. Helpful (1)

    This job may be good only to start your interpreter's career, not to make a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - All-call Interpreter in Monterrey, Baja California (Mexico)
    Former Employee - All-call Interpreter in Monterrey, Baja California (Mexico)

    I worked at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home
    May be a good job for a beginner interpreter/ CSR

    Cons

    Horrible management. No way to get a day-off or vacation, let alone getting a sick day-off...
    Miserable wages. Although this job requires excellent language skills, versatile mind and high level of education - otherwise you just are not hired - the job can be very stressful... they pay you just entry level wage no matter how long you have worked for the company and what level of interpretation and service you are providing...
    The employee morale is terrible, and the employee turnover is huge. As you are becoming more skilled and experienced over time, they tend to increase your job volume without pay increase. Pay rates never increased ever since 2005. You feel more like discouraged from this work. This management approach is entirely wrong.
    Although, it may be a good place for a beginners, this company is the worst place in terms of career prospects. With the skills and experience developed through this job you should be able to get a much better job in customer service or interpretation business, with much higher pay and conditions...

    Advice to Management

    The amount of criticism towards this company clearly indicates that the management has huge issues related to employee morale.
    I would highly advise that the management revise their policies with regard to interpreters and try and understand that interpreters assume huge responsibility doing this job... Especially where it comes to medical and legal/court interpretation. If the management fails to learn how to motivate employees and adjust their attitudes and policies accordingly, I would advise the management to stay away from this business. Otherwise, they eventually may be sued and held responsible for exposing the company clients to high risks through neglecting the interpreters needs.

  11. Helpful (4)

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No traffic jam work from home

    Cons

    Everything. Worst company I ever worked for. No communicate with your management team at all. Very difficult to change schedule or request anything.

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