LanguageLine Solutions

  www.languageline.com
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LanguageLine Solutions Reviews

Updated 7 August, 2014
Updated 7 August, 2014
142 Reviews

2.2
142 Reviews
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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
36 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 62 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • No benefits either or anything to show appreciation (in 24 reviews)

  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 18 reviews)

More Highlights

43 Employee Reviews Back to all reviews

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  1.  

    Good for interpreters to learn good experience. Professional interpreters should not expect it will be a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter/Translator  in  Toronto, ON
    Former Employee - Interpreter/Translator in Toronto, ON

    I worked at LanguageLine Solutions full-time for more than 5 years

    Pros

    Working for Language Line Solutions is a way for professional interpreters to acquire experience.

    Cons

    A professional interpreter will get NO rewards that could be normally expected from such type of job. Namely, no adequate compensation for the time and effort invested, no chance to get a vacation or paid sick day through any kind of normal procedure (the managers just ignore your needs and treat you like you are something insignificant), no career growth, no respect to interpreters' work. Interpreters are used as low-pay labor, even though these people are expected to be highly educated and possess versatile skills and knowledge.

    Advice to ManagementAdvice

    I would advise the management to keep away from the interpreter's business altogether. That would be fair because they are discrediting this profession by providing poor quality service, which is the inevitable result of their mistreating the interpreters. They want to get too much giving away so little, yet sooner or later they will pay the price anyway. This management does not seem to understand it.

    Doesn't Recommend
    Negative Outlook
  2.  

    Worst company you can ever work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Interpreter  in  San Diego, CA (US)
    Current Employee - Customer Service Interpreter in San Diego, CA (US)

    I have been working at LanguageLine Solutions part-time for more than a year

    Pros

    work at home,at least in my case they told me to choose my schedule (hours,days.full time part time)

    Cons

    Very hard to change schedule once it is chosen.Very low pay,over worked employees,horrible leadership,no support whatsoever to everyday work needs

    Advice to ManagementAdvice

    Please allow all Interpreters to rate SLS,IOM,AGENTS,IRC.We would be able to work so much better if all the areas of need are addressed in every single department ,not only the interpreting department

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    lowest paying interpreter jobs in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    Working from home. If you are inexperienced you will get decent training, I guess its suitable for a mom that woud like to work from home and doesn't necessarily need the money or benefits.

    Cons

    Low salary (minimum wage) , No benefits, No paid vacation or sickness.
    Every sick day counts as an occurrence . Company charges clients almost $4 per minute but pays the interpreter about $10 per hour!!!

    Advice to ManagementAdvice

    increase wages

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Worst Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    You could work from home, it saves you some trouble. But you also could get depressed and disconnected. You could not get in touch with your manager. No one is going to write a reference letter for you. It is only good for a side job.

    Cons

    Don't trust this company. The managers tell lies. They don't really know what is going on. The management is a mess. They are very irresponsible.
    Absolutely no respect for their employees. They are exploiting immigrants.
    No culture. No training. No paid holiday. No flexibility. No career.

    Advice to ManagementAdvice

    Be ashamed of yourself.

  6.  

    Can't wait to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Work from home and that's it

    Cons

    It's one of those companies, together with Berlitz, which are taking advantage of the new immigrants, who just arrived in the country and are happy to get ANY job with ANY pay.
    Paying peanuts, no benefits(lousy medical insurance doesn't count), no paid vacations, and even for getting an unpaid leave, you have to jump through the hops, which is really weird - the company with so many employees should have tons of opporutnities to allow you to go when you need that. The job itself is not arranged in the way so not to give you too much stress. Between calls I just NEED to have a small tiny break, a minute would do. But when the call flow is high, they would call you non-stop.

    Advice to ManagementAdvice

    Provide proper training. You can't just throw unprepared people off to work. It's embarrasing for the company and stressfull for the employees.
    Allow people to grow professionally. The best way for you would be to have an elite team of interpreters with proper pay and benefits, so each employee could have the opportunity to enter that team, if their performance is great. At the moment, whether I do great or just OK, I am still paid the same peanuts with no chance of raise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Avoid it if you can!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Over the Phone Interpreter  in  Monterey, CA (US)
    Current Employee - Over the Phone Interpreter in Monterey, CA (US)

    I have been working at LanguageLine Solutions full-time for more than 3 years

    Pros

    You get to work from home, which means no extra spending on gas or work appropriate clothing, and the schedules are flexible.

    Cons

    There are no sick days, no paid vacation time, and no holidays either (so be prepared to work on Christmas and New Year's Day, which are the two busiest days of the year). You only get around $22 per month for phone service, so if it costs you more than that, you will have to pay the difference out of pocket. You also pay for your electricity usage and are required to have a computer (which you also have to pay for on your own). If you need to replace your headset and/or phone, you have to pay out of pocket first and then get reimbursed. You can only do that every two years, though, so if you have to replace anything before then, you are on your own. And you get all this for $8 an hour!

    Advice to ManagementAdvice

    If you are not willing to extend the same benefits that office workers have to those of us who do most of the work and earn you the money (aka: the interpreters), you should at least be nice and pleasant. Everyone I've dealt with (except for those people at IRC) is extremely rude and uneducated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Terrible. Stay away!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter  in  Chicago, IL (US)
    Former Employee - Spanish Interpreter in Chicago, IL (US)

    I worked at LanguageLine Solutions part-time for more than 3 years

    Pros

    Work at home

    Set schedule

    Cons

    Managers can care less about you. They don't care if your sick or if your having trouble with your line. They simply report you and it goes against you. I worked here for 3 years and it was the worst experience of my life. Call after call after call and get paid very little? No thank you. No benefits either or anything to show appreciation. Bottom line... Stay away from this company don't even consider it.

    Advice to ManagementAdvice

    Management needs to be replaced. All of it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Far less than ideal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    I can't think of anything and I am behing 100% honest. Maybe a few nice people that share your pain.

    Cons

    Management is subjective, does not encourage development, and if you want to succeed, you should make friends with management. Your abilities mean very little. If you are looking for a career, this isn't the place. If you have worked in any other organizations, you would know that Language Line is below par in how employees are treated. Poor benefits, retirement, growth, or support.

    Advice to ManagementAdvice

    Yeah, I tried . And you probably shouldn't since it won't turn out good.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Incompetent managers, uneducated staff, no company-wide communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at LanguageLine Solutions full-time for more than a year

    Pros

    Dynamic, growing field. Decent benefits.

    Cons

    No culture of growth, no transparency by management, a company populated by small thinkers who don't work hard instead of working smart.

    Advice to ManagementAdvice

    Cultivate talented, intelligent individuals, foster a culture of recognition for high performing employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    A horrible company...don't work for them!

    Former Employee - All Call Spanish Interpreter  in  Los Angeles, CA (US)
    Former Employee - All Call Spanish Interpreter in Los Angeles, CA (US)

    I worked at LanguageLine Solutions full-time for more than a year

    Pros

    You can work at home. That's about it.

    Cons

    Everything. Terrible pay, horrible benefits, if any. Intentionally sabotage employees, as an employee they make you feel completely undervalued and unappreciated. I came to work for this company when my old company was purchased by this one. The company I worked for previously paid me much more money and had a much more professional interpreter protocol. As soon as they became my employer, they lowered my pay little by little as their own employees were only paid minimum wage. They also would monitor interpreter calls, which is not uncommon in the Telephonic Interpretation industry, and is usually helpful in that it gives the interpreter positive feedback and also helps focus attention on areas that need improvement. But THEY did it in such a way to try and literally sabotage me in order to find a reason to fire me, as for whatever contactual reason I made more money than what they normally paid their interpreters and I was eventually let go for extremely minor mistakes. I now work for another telephonic interpretation company that is much more professional and I relish the fact that we have recovered many of our previous clients from Language Line. But Language Line is still making life difficult for competing companies in the state of California as they would like to monopolize the industry. I have nothing but utter disdain for this company and strongly discourage anyone from working there unless they are desperate for a job.

    Advice to ManagementAdvice

    Wow, where do I begin? I don't really think any advice would help. I don't think they care about their employees at all and are not interested in recruiting or compensating highly skilled/trained, quality Interpreters. Just interested in finding cheap labor.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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